Santiago de Leon clinic image

Santiago de Leon clinic

Medical clinic

😠 The laboratory service is terrible, waiting hours to take an exam, they skip the lines. They tell you that they will send the results by mail and they never arrive, you call them and they don't answer the phones. The truth is that I do not recommend this laboratory. There are better options, more re... People often mention para, hours, clinic, answer, nica, laboratory, good, atenci, waiting, call,


Address

Av. Libertador entre calle Negrín y, Caracas 1050, Miranda, Venezuela

Website

www.csleon.com

Contact

+58 212-3081900

Rating on Google Maps

3.50 (125 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: para (24) hours (15) clinic (15) answer (14) nica (14) laboratory (13) good (13) atenci (11) waiting (10) call (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Johan C. 1 year ago on Google • 116 reviews
    The laboratory service is terrible, waiting hours to take an exam, they skip the lines. They tell you that they will send the results by mail and they never arrive, you call them and they don't answer the phones. The truth is that I do not recommend this laboratory. There are better options, more responsible and that do not waste your time.
    7 people found this review helpful 👍

  • 1/5 Cecilia M. 6 years ago on Google
    (Translated by Google) Impossible do not answer the phone two days calling to inform me if they do CT scans and it is impossible to put the batteries with this communication problem (Original) Imposible no contestran el telefono dos dias llamando para informarme si hacen Tomografias y es imposible ponganse las pilas con este problema de comunicación
    7 people found this review helpful 👍

  • 4/5 Jackson Ali M. 6 years ago on Google
    (Translated by Google) Why lightning and lightning do not attend that phone? is that it costs a lot or the person who attends is annoyed to do it. There are many people who want to work if they no longer want to do their job. 3 days in this straw and nobody attends. (Original) Porque Rayos y centellas no atienden ese tlf ? es que cuesta mucho o la persona que atiende esta fastidiada de hacerlo. Hay mucha gente que quiere trabajar si ya no quieren hacer su trabajo. 3 dias en esta paja y nadie atiende.
    6 people found this review helpful 👍

  • 4/5 Luis Alberto Cabrera P. 8 months ago on Google • 353 reviews
    Good installations

  • 1/5 Claudia S. 1 year ago on Google • 8 reviews
    We went to the emergency room last night, after almost 5 hours you put up with the bad treatment from the nurses. When I came out to tell them to please speed up the process a little since the Doctor had seen us 45 minutes ago, they responded that this is not their fault and that they wanted to go home. Just like going to a hospital with better facilities... no wonder they had the emergency room empty, we were the only ones. Pathetic service, they make you wait hours just to fill in the insurance everything they are going to charge you. Don't waste time on that emergency, there are better clinics in Caracas. The worst thing is that I have been treated there several times, what a decadent clinic.
    2 people found this review helpful 👍

  • 1/5 Laura Silva N. 1 year ago on Google
    Creo que es el peor servicio de laboratorio que he conocido. Te hacen esperar, las recepcionistas hasta les gritan a los pacientes y los resultados nunca llegan. Revisen a su personal o cierren.
    2 people found this review helpful 👍

  • 1/5 Ramon Alvarez C. 5 years ago on Google
    (Translated by Google) never answer the phone in the laboratory, they are the worst (Original) nunca atienden el telefono en laboratorio, son de lo peor
    2 people found this review helpful 👍

  • 4/5 Gipsy G. 5 years ago on Google
    (Translated by Google) The clinic is very nice and the doctors are wonderful, but the administrative attention is terrible. Admission is terrible, the girls who attend there mistreat, they have a bad face, they do not give explanations well and that causes serious alterations in prices. In truth, as long as I get out of my process I will never set foot here again. It's a pity, because my doctor is wonderful, I hope he changes clinics. (Original) La clínica muy bonita y los doctores maravillosos, pero la atención administrativa es pésima. Admisión es terrible, las chicas que atienden allí maltratan, tienen mala cara, no dan bien las explicaciones y eso trae como consecuencia alteraciones graves de los precios. De verdad, en lo que salga de mi proceso jamás volveré a poner un pie aquí. Es una lástima, porque mi doctor es una maravilla, ojalá se cambie de clínica.
    2 people found this review helpful 👍

  • 5/5 Efrain V. 4 years ago on Google
    (Translated by Google) Excellent Clinic with all highly qualified Medical Services and Staff (Original) Excelente Clínica con todos los Servicios y Personal Médico altamente calificados
    2 people found this review helpful 👍

  • 4/5 Zaida del Carmen Roa P. 1 year ago on Google
    Buena atención al llegar y en el estudio de la RMN. Mi queja es la larga espera de 5 horas. No estoy segura se haya respetado "el orden de llegada"
    2 people found this review helpful 👍

  • 3/5 maroanjel b. 1 year ago on Google • 19 reviews
    In my case, regarding the laboratory I had no problem, it was quite fast for them to attend, I did have to call to have them send me the results because from 9 am I had them done and it was already 5 pm and nothing was sent . I also had a chest x-ray and the delivery process seemed very long, 3 business days. Otherwise, a very clean clinic and very friendly workers.
    1 person found this review helpful 👍

  • 1/5 Crisbeth Adriana Ruiz A. 10 months ago on Google • 3 reviews
    Very bad laboratory. Messy, bitter, bad service, hours of waiting for someone to be attended to, and then they try to reject you because "you have been fasting for many hours" (something that wouldn't happen if they served quickly). They don't send the complete results, I called to tell them to send them to me in full by email, and I was waiting for more than 10 minutes (who hears a phone ring for 10 minutes and doesn't answer it? Them!)
    1 person found this review helpful 👍

  • 2/5 Yagney M. 6 years ago on Google
    (Translated by Google) I can't communicate, I call and the calls don't answer. if they improve that, I change my rating (Original) no logro comunicarme llamo y no responden las llamadas. si mejoran eso cambio mi calificacion
    1 person found this review helpful 👍

  • 1/5 NAN B. 7 years ago on Google
    (Translated by Google) Good morning, I have 2 days calling the Laboratory and they never answer, I don't know why they have an announcement that says 24 hours, if they never answer the phone, remove that notice and don't fool people, please (Original) Buenos Días, tengo 2 días llamando al Laboratorio y nunca atienden, no se para que tienen un anuncio deque dice las 24 horas, si nunca atienten el telefono, quiten ese aviso y no engañen a la gente, por favor
    1 person found this review helpful 👍

  • 1/5 Humberto R. 6 years ago on Google
    (Translated by Google) It looks good, but they do not answer the phone numbers to clarify doubts. especially for people who are not from Caracas. (Original) se ve buena, pero no atienden los números telefónicos para aclarar dudas. sobre todo para las personas que no somos de caracas.
    1 person found this review helpful 👍

  • 4/5 Manuel P. 1 year ago on Google
    Clínica amplia con variedad de especialidades, servicios de laboratorio, imágenes, emergencia, hospitalización y quirófano, entre otros; cuenta con cafetín pero este no trabaja las 24 horas.
    1 person found this review helpful 👍

  • 1/5 Jhine U. 6 years ago on Google
    (Translated by Google) Its quality has dropped, last more than 7 hours waiting for me to be treated in an emergency. (Original) Ha bajado su calidad, dure más de 7h esperando que me atendieran en emergencia.
    1 person found this review helpful 👍

  • 5/5 Elisana T. 1 year ago on Google
    (Translated by Google) It is an excellent clinic. Just an observation regarding the waiting seats for the consultations are very uncomfortable and ugly. (Original) Es excelente clínica. Solo una observación en cuanto a los asientos de esperapsra las consultas son muy incómodos y feos.
    1 person found this review helpful 👍

  • 4/5 Orlando Enrique Contreras B. 5 years ago on Google
    (Translated by Google) Private health center with great care and dedication to the patient (Original) Centro de salud privada con alto esmero y dedicacion al paciente
    1 person found this review helpful 👍

  • 1/5 Alberto L. 7 years ago on Google
    (Translated by Google) If admission does not work, what is left for the rest? I was waiting for a budget for half an hour, I left without him. If I am going to pay for a service it will be of quality, mediocrity should not be rewarded. (Original) Si admisión no funciona qué queda para lo demás? Estuve esperando por un presupuesto por media hora, me fui sin él. Si voy a pagar un servicio será de calidad, no se debe premiar la mediocridad.
    1 person found this review helpful 👍

  • 5/5 norma d. 6 years ago on Google
    (Translated by Google) I have several days trying to contact the laboratory to ask for an exam and I can't do it because they don't answer the tlfs and I do it because I live out of Caracas and I don't want to miss the trip and it's not for me it's for my husband and He is very sick to take him around xCARACAS BUT TRUTHLY it is pathetic to try to call that laboratory (Original) tengo varios dias tratando de comunicarme con el laboratorio para preguntar por un examen y no logro hacerlo por que no contestan los tlfs y lo hago x que vivo fuera de caracas y no quiero perder el viaje y no es para mi es para mi esposo y el esta muy enfermo para llevarlo a dar vueltas xCARACAS PERO DE VERDAD que es patetico tratar de llamar a ese laboratorio
    1 person found this review helpful 👍

  • 1/5 Williams B. 5 months ago on Google • 84 reviews
    The worst clinic in Caracas

  • 1/5 Yacoy Enrique S. 3 months ago on Google • 18 reviews New
    The service and information leave much to be desired.

  • 1/5 Arq G. 1 year ago on Google • 7 reviews
    Terrible experience. The lab ladies take too long and they don't know how to identify the tests. I went to ask the day before and they told me the opposite. I DO NOT RECOMMEND THEM AT ALL, FIRST AND LAST TIME I GO TO THAT CLINIC.

  • 5/5 LUIS ALFONZO G. 5 months ago on Google • 6 reviews
    They are kind and attentive

  • 2/5 Giova M. 8 months ago on Google • 4 reviews
    The clinic underwent aesthetic but non-operational changes. He Very polite staff, yes. The disinfectant they put at the entrance smells like stagnant water, the person wears a mask under their nose, barely covering their mouth. He The laboratory has a completely unfair shift registration system, with two people at the ticket office spending a lot of time on each patient, so it is possible that they will return it because they have missed their fasting hours. It is suggested to improve

  • 5/5 Jorge M. 8 years ago on Google
    (Translated by Google) Excellent (Original) Exelente

  • 5/5 Maria Alejandra Barrios B. 3 years ago on Google
    (Translated by Google) Impeccable, careful attention and with the best technology (Original) Impecable, esmerada atención y con la mayor tecnología

  • 5/5 V. O. 5 years ago on Google
    (Translated by Google) Here I was born, in 1967. (Original) Aquí nací yo, en 1967.

  • 1/5 Eduardo R. 7 years ago on Google
    (Translated by Google) Stress tests (Cardiology) are performed on the 2nd floor of the Clinic. They meet at 1:30 PM. It turns out that my mother was cited on Tuesday, 01/24/2017 at 1:30 PM and it was 3:30 PM and the doctor had not arrived. They changed his appointment the following week (Tuesday 01/31/2017) at 11:00 AM and at 3:30 PM the doctor had not arrived. For that test, patients are asked to fast (fasting at 3:30 PM !!!) and the doctor arrives when he feels like it. This place is not recommended at all, the staff is irresponsible and inconsiderate. This place is attended by sick people who cannot be under those conditions. (Original) En el piso 2 de la Clínica se realizan Pruebas de Esfuerzo (Cardiología). Dan cita a la 1:30 PM. Resulta que mi mama fue citada el martes 24/01/2017 a la 1:30 PM y eran las 3:30 PM y el médico no había llegado. Le cambiaron la cita a la semana siguiente (martes 31/01/2017) a las 11:00AM y a las 3:30PM el médico no había llegado. Para esa prueba le piden a los pacientes que estén en ayuno (¡¡¡¡ayuno a la 3:30 PM!!!) y el médico llega cuando le da la gana. Este lugar no es para nada recomendado, el personal es irresponsable y desconsiderado. A ese lugar asiste gente enferma que no puede estar bajo esas condiciones.

  • 5/5 Enderson M. 7 years ago on Google
    (Translated by Google) Very good service a lot of security and private parking (Original) Muy buen servicio mucha seguridad y estacionamiento privado

  • 5/5 Nayiber V. 7 years ago on Google
    (Translated by Google) Very good services, excellent medical care I have no complaints (Original) Muy buenos servicios, la atención medica excelente no tengo queja ninguna

  • 5/5 Ramon jose Mendez a. 1 year ago on Google
    (Translated by Google) It was remodeled very good care private emergency entrance. Very good (Original) Fue remodelada muy buena atención entrada privada de emergencia. Muy buena

  • 1/5 Gladys G. 1 year ago on Google
    (Translated by Google) They do not answer calls, long wait for attention. Do not waste your time! (Original) No atienden llamadas, larga espera para la atención. ¡No pierdas tu tiempo!

  • 4/5 Carla C. 7 years ago on Google
    (Translated by Google) Very good clinic has private parking ... affordable prices The only bad thing is the waiting time at least in the very long part of the laboratory the process to perform an exam (number to bill queue to pay number to withdraw results too tedious the process. You have to invest 1/2 day for sampling. (Original) Muy buena clínica posee estacionamiento privado... precios asequibles lo unico malo es el tiempo de espera al menos en la parte de laboratorio muy largo el proceso para realizar un examen (número para facturar cola para pagar número para retirar resultados demasiado tedioso el proceso. Hay que invertir 1/2 dia para una toma de muestras.

  • 5/5 William A. 1 year ago on Google
    Esta clínica tiene instalaciones buenas, médico dedicados y muy buena atención por parte de enfermeras y personal administrativo.

  • 4/5 Pablo B. 6 years ago on Google
    (Translated by Google) It is a very neat and clean clinic, its location makes it very accessible to people living in any area of ​​Caracas, its rooms are quite acceptable, they have a laboratory where they can do a variety of blood, urine or feces tests, you have to call to ask about the availability of the exams as there are scarce reagents. They also have a room for X-rays, tomography and ultrasound. This clinic does not have stores or pharmacy within it, if they have a soda fountain (cafetin) for the doctors and visitors who frequent the place. Parking is a little difficult to get to, since its entrance is not on Avenida Libertador but on the parallel street. It is a normal clinic that does it neither more nor less than the other clinics in the capital. (Original) Es una clínica muy aseada y limpia, su ubicación la hace muy accesible para la gente que vive en cualquier zona de Caracas, sus habitaciones están bastante aceptable, tienen laboratorio donde pueden hacer una variedad de exámenes de sangre, orina o heces, hay que llamar para preguntar por disponibilidad de los exámenes ya que escasean los reactivos. También tienen sala para rayos X, tomografía y ecografia. Esta clínica no tiene tiendas ni farmacia dentro de la misma, si tienen una fuente de soda (cafetin) para los médicos y los visitantes que frecuenta el lugar. El estacionamiento es un poco complicado llegar ya que su entrada no está en la avenida Libertador sino en la calle paralela. Es una clínica normal que no la hace ni más ni menos que las otras clínicas de la capital.

  • 5/5 Daviana D. 4 years ago on Google
    (Translated by Google) Excellent treatment from when you enter until you leave! (Original) Excelente el trato desde que entras hasta que sales!!!

  • 1/5 Natalia S. 4 years ago on Google
    (Translated by Google) Terrible attention and doctors come when they feel like it. (Original) Atención pésima y los doctores vienen cuando les da la gana.

  • 5/5 Ricardo Moncada V. 5 years ago on Google
    (Translated by Google) Excellent attention. First teams. Impeccable facilities Affordable prices (Original) Excelente atención. Equipos de primera. Instalaciones impecables. Precios accesibles

  • 2/5 Yir F. 5 years ago on Google
    (Translated by Google) They do not do emergency scans on weekends ... the facilities are not very nice nor does it feel comfortable. (Original) No hacen las tomografías de emergencia los fines de semana.. las instalaciones no soy muy bonitas ni se siente cómodo.

  • 5/5 Adriana Vilar B. 5 years ago on Google
    (Translated by Google) Center of medical specialties, where you will find health professionals in various specialties, laboratories, x-rays, ultrasound, tomography, 24-hour emergency (Original) Centro de especialidades médicas, dónde encontrará profesionales de salud en diversas especialidades, laboratorios,rayos x, ecografías, tomografía, emergencia las 24 horas

  • 5/5 Alexander W. 6 years ago on Google
    (Translated by Google) Excellent attention. (Original) Excelente atención.

  • 3/5 Aura G. 4 years ago on Google
    (Translated by Google) The clinic is very well, remodeled and with very good services; I just think that the parking dims the excellent clinic because it has NO point of sale for payment and you can only pay the parking with cash or with transfers, incredible, tremendous clinic and have no point of sale for the payment of parking. (Original) La clinica esta muy bien, remodelada y con muy buenos servicios; solo me parece que el estacionamiento opaca lo excelente de la clinica porque NO tiene punto de venta para el pago y solo se puede pagar el estacionamiento con efectivo o con transferencias, increible, tremenda clinica y no tienen punto de venta para el pago del estacionamiento.

  • 1/5 Angel Rafael Luis M. 6 years ago on Google
    (Translated by Google) They don't answer, and it's very expensive (Original) No contestan, y es muy caro

  • 5/5 Bassam M. 4 years ago on Google
    (Translated by Google) The physical spaces are very good, the staff friendly, both the security personnel and the administrative staff. Satisfied (Original) Los espacios físicos están muy bien, el personal amable, tanto el personal de seguridad como el administrativo. Satisfecho

  • 1/5 Francisco M. 6 years ago on Google
    (Translated by Google) call it calls and they don't answer (Original) llama que llama y no contestan

  • 1/5 Chacao N. 8 years ago on Google
    (Translated by Google) good afternoon impossible to communicate with lapoclinica santiago de leon tell me how i do (Original) buenas tardes imposible comunicarse con lapoclinica santiago de leon digame como hago

  • 4/5 Elvis Jose Gamboa M. 6 years ago on Google
    (Translated by Google) Medical center that offers: Blood Bank, Laboratory, Cardiology, Imaging, Occupational Medicine, Tutorial Exams, APS, Nuclear Medicine. (Original) Centro medico que ofrece: Banco de Sangre, Laboratorio, Cardiología, Imágenes, Medicina Ocupacional, Exámenes Tutoriales, APS, Medicina Nuclear.

  • 4/5 César F. 7 years ago on Google
    (Translated by Google) Good clinic The laboratory is good and fast. And it is economical (Original) Buena clínica. El laboratorio es bueno y rápido. Y es económica

  • 3/5 Alberto Manrique B. 7 years ago on Google
    (Translated by Google) !!! Good Clinic peeeero NEVER, NEVER, NEVER answer the phone in any of its services for one to find out the cost of it, hopefully and solve that! (Original) !!! Buena Clínica peeeero NUNCA, NUNCA, NUNCA responden el teléfono en ninguno de sus servicios para uno poder averiguar el costo del mismo, ojala y solucionaran eso !!!

  • 5/5 Jorge A. 7 years ago on Google
    (Translated by Google) Complete in all aspects but it is extremely expensive. (Original) Completa en todos los aspectos pero es extremadamente costosa.

  • 4/5 Americo R. 3 years ago on Google
    (Translated by Google) Very clean, organized and good logistics (Original) Muy limpio, organizado y buena logistica

  • 5/5 Santiago L. 7 years ago on Google
    (Translated by Google) Excellent clinic, as well as its care and services. (Original) Excelente clínica, así como su atención y servicios.

  • 5/5 David Samuel Peñaloza S. 7 years ago on Google
    (Translated by Google) Very good attention (Original) Muy buena atención

  • 3/5 Claribel C. 7 years ago on Google
    (Translated by Google) They never attend the central to communicate with the patients who are there. (Original) nunca atienden la central para comunicarse con los pacientes que se encuentran allí.

  • 4/5 YELITZA DEL CARMEN ORTEGA DE P. 8 years ago on Google
    (Translated by Google) Very good services, there is only an induction to the APS administrative staff about patient treatment, they lack kindness. Excellent doctors (Original) Muy buenos servicios, solo falta una inducción al personal administrativo de APS sobre trato al paciente, carecen de amabilidad. Médicos excelentes.

  • 1/5 Alberto A. 2 years ago on Google • 2 reviews
    The laboratory service is not recommended, it takes more than an hour to take an order, it is something that is difficult in this situation, because I spent more than 2 hours with my parents recovering from covid just waiting for them to receive and pay. Lastly, and I consider it the most frustrating, I have not received the laboratories in the mail, only one of the tests we perform takes more than 24 hours, the rest can be delivered in 8 hours. Here I am 24 hours later with no results, waiting to buy the right treatment and they don't answer the phone. I will have to go in person to pick them up.
    4 people found this review helpful 👍

  • 1/5 Anmary Herrera M. 11 months ago on Google • 1 review
    It is the worst laboratory in Caracas,,. Total inefficiency,,. Getting served is hell, hours and hours and nothing... the staff at the box office is slow (3 hours waiting for them to receive papers). Then they don't send results until you call and call and call... the worst

  • 1/5 Daniel J. 2 months ago on Google • 1 review New
    The receptionist needs a customer service course

  • 1/5 jackeline c. 4 months ago on Google • 1 review
    Bad attention


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