I had a very bad first impression, the two insoles that were delivered to me came with manufacturing defects (as in the photos), for the price I paid I didn't expect that. But I was contacted after posting the comment by Lucas who helped me, I came back and they redid my insoles. So far I've been using it for 1 and a half weeks and the pain in my feet and knees has really improved. I don't have much to complain about the service, they were attentive and helpful.

I saw the advertisement on my Instagram, and I immediately got in touch, as it was at night, the call back to schedule the evaluation was the next day, early in the morning. I was amazed at how many calls I had from the company's telemarketing team on my cell phone, thank goodness it was on silent, there were more than 50 without exaggerating. This is absurd. They should have control over who the call has already been made and not bother people like that. The evaluation was on Rua Padre Chico, I give a rating of 6 to the physiotherapist who attended to me. Due to the extremely high value of your products, you should roll out a red carpet for every customer who steps into any of your units. That seems like a joke. Not even my strong prescription glasses, transition lenses, and famous brand, cost this amount. Another thing that also leaves me intrigued, you say you want to help people? If they really wanted to, they would give the customer the option to just pay for the assessment, they would give the recipe to the customer to make wherever they wanted, but they don't do that because they want to profit from people who barely have anything to eat. Businessmen, always aiming for their own profit, that's why they are rich, taking more and more from those who don't have. This is only for the rich, if you're not rich, do it another way. Goodbye, see you never again 👋🏼

So far just sending the wrong sizes. But other than that, the physiotherapists are super attentive. We lost 1 month of treatment due to the error. Checking if the insoles match. Then I'll change it to 5 stars. ((ET: As promised, the insoles were delivered without delay and for now are highly recommended)) edited on 12/28/2017

FINAL RESULT: Doesn't fully deliver what was promised (read topic below) and price is too high, period. In my city, it is possible to make EVA insoles (custom-made - Shopping Ortopédico store) that fulfill the role similarly or better. -I paid for insoles that said they were suitable for women's shoes, but as I ordered a women's dress shoe, it simply didn't work: either the correction was in the right place and my foot was cramped inside the shoe to the point of hurting, or it was in the wrong place and the wrong correction increased my pain to the point that I COULDN'T STEP one of my feet on the ground BECAUSE OF SO MUCH PAIN after wearing the shoe for a few hours, having followed the fitting instructions correctly. It would have been better if they realized or warned that it might not work at all, I gave up on the shoes AND ABANDONED THE INSOLE. -The fact that the tennis insole has become functional does not alleviate the fact that I wasted time, money and effort on the other one. And, as I said, personalized EVA, guided by a physiotherapist/orthopedist, already gives results. -> The entire service was very good, however the mail deliveries showed an error twice, which did not affect the result, but needs to be improved. I'm still in the adjustment process, which lasts 90 days, just use it, complain about what you don't like and they'll fix it. If they don't, just complain, it's a solid company. In another unit, I found the initial service to be horrible and went looking for another one. If you paid 1000.00 reais for 2 insoles, you were dissatisfied and just leaving a comment on Google solves it, that's not being a consumer aware of your rights, who reads contracts before signing, etc...

After several attempts with an orthopedist, I thought I had found the solution. Without having the means and out of desperation due to so much pain, I invested in this absurd amount, with promises that, if I didn't adapt, I would return the money. It happens that before returning it is necessary to make several adjustment attempts, and thus the warranty period passes. Conclusion, I have the insoles after the adjustments, but I can't use them directly, as I have faciitis and heel spurs at the bottom and their product is very hard. Something that should have been seen before. I use Crocs that came with the original insole, which is soft. What to do I don't know. I'm still paying per month and not taking advantage of the insoles.

(Translated by Google) Unfortunately the cost (very high - for 2 pairs I paid R $ 1,950.00 !!)) is not worth the benefit. Guarantee the return, but not quite. I bought 2 types of insoles, for sneakers, and what they call "joker" which is half of the insole, however, this second one, besides coming in the wrong color, it completely escapes on the sides of the shoes. I walk and the insole comes off and my feet dance in my shoes. And to be returned, we have to go there, again. (Original) Infelizmente o custo (muito alto - por 2 pares paguei R$1.950,00!!)) não vale a pena do benefício. Garantem a devolução, mas não é bem assim. Comprei 2 tipos de palmilhas, para tênis, e o que eles chamam de "coringa" que é metade da palmilha, porém, esta segunda, além de vir na cor errada, ela escapa totalmente nas laterais dos sapatos. Eu ando e a palmilha sai e meus pés ficam dançando nos sapatos. E para ser devolvido, temos que ir lá, novamente.

(Translated by Google) I do not recommend Traumatizing It is how I define my experience with this company at least in this unit. Appraisal seemed ok, but pure illusion, they deceived me so much, that they refused to return one of 474 reais I was only able to receive through the RA, the first I asked to settle for my bank account, because they did not respect me and made the chargeback for the card that I had canceled, it was another 2 days of stress to recover this money. The character of the director of this unit and the finances allow me to trust neither their character nor the supervisor. THEY AGAINED WITH BAD FAITH with me all the time, from evaluation to return. I can prove everything. (Original) Eu não RECOMENDO Traumatizante É como defino minha experiencia com essa empresa pelo menos nessa unidade. Avalição parecia ok, mas pura ilusão, me enganaram tanto, que se recusaram a me devolver uma de 474 reais só consegui receber atraves do RA, a primeira pedi para estormarem para minha conta bancaria, pois, não me respeitaram e fizeram o estorno para o cartão que eu havia cancelado, foram mais 2 dias de estresse para recuperar esse dinheiro. O carater do diretor dessa unidade e o financeiro chegam a me permitir que eu não confie no caráter deles e nem da supervisora. AGiRAMM COM MÁ FÉ comigo o tempo todo, drsde a avaliação até a devolução. EU POSSO PROVAR TUDO.

(Translated by Google) The initial service was very good, as well as the evaluation, but to receive the insole it was a shame, they did not comply with the delivery to the agreed address. When I complained about the delay, they assured me it would arrive by mail and even said they would pass on the tracking code. Then they called my house and said it was to get the insole at the company address. When I got there to pick it up, they didn't want me to go up because they were at lunch, but I wasn't told they closed at that time. I had to complain again to be let up and I finally managed to get the insole, after spending fuel and parking, when I should have received it at home. First and only time I went to this place, never again. (Original) O atendimento inicial foi muito bom, bem como a avaliação, mas para receber a palmilha foi uma lástima só, não cumpriram com a entrega no endereço acordado. Quando reclamei da demora, garantiram que chegaria pelo correio e inclusive disseram que iriam passar o código de rastreamento. Depois ligaram para minha casa e disseram que era para buscar a palmilha no endereço da empresa. Quando cheguei lá para buscar, não queriam que eu subisse porque estavam em horário de almoço, mas não fui avisado que fechavam neste horário. Tive que reclamar novamente para me deixarem subir e finalmente consegui pegar a palmilha, depois de gastar combustível e estacionamento, quando deveria ter recebido em casa. Primeira e única vez que fui nesse lugar, para nunca mais.

It appears to be a fraud scheme, because the insoles are very very expensive. The person who assists you does not identify himself as either a physiotherapist or a doctor, the equipment is old and the tests are repetitive. The results are poorly explained and the diagnosis is simple. Then all you need to do is charge the thousand reais per insole

(Translated by Google) Evaluation is free. But the simple foot insole without pain costs 1200. one thousand two hundred reais (Original) Avaliação é gratuita. Mas a palmilha simples pés sem dor custa 1200 . Mil e duzentos reais

Great experience, super attentive attendant. I loved it, I was seen by one of the best physiotherapists for pain-free feet. ALINNE PEREIRA.

(Translated by Google) I did my evaluation on 6/8/20 at the São Judas unit with the Physiotherapist Regiane Alves, excellent service, the insole arrived well before I imagined and has been using and feeling very good for 4 days now. I am very satisfied. Congratulations (Original) Fiz minha avaliação dia 6/8/20 na unidade da São Judas com a Fisioterapeuta Regiane Alves, excelente atendimento, a palmilha chegou bem antes do que eu imaginava e faz 4 dias que estou usando e me sentindo muito bem. Estou muito satisfeita. Parabéns

(Translated by Google) Very annoyed with the telemarketing team, I already asked to delete my number but they call all the time Yesterday on 05/10/21 they called me absurdly 20 times I repeat 20 times even though I asked them to stop calling me and delete my contact, today on 05/11/21 they already called me 4 times I hope I don't have to take legal action to resolve this. I await urgent actions (Original) Muito irritado com a equipe de telemarketing, já pedi para excluir meu número mas ligam toda hora Ontem dia 10/05/21 me ligaram absurdas 20 vezes repito 20 vezes mesmo eu solicitando que parem de me ligar e que excluam o meu contato, hoje dia 11/05/21 já me ligaram 4 vezes espero não ter que tomar medidas jurídicas para resolver isso. Aguardo ações urgentes

Micaela's service was excellent, this was essential for me to buy my insole, HOWEVER I almost gave up on the purchase due to the extreme heat inside the Fisio Micaela room. PelaMordeDeeeeeeus, more than 1000 reis each product can be invested in an air conditioner, right... And there's only hot water to drink, Rosângela is lovely but the water doesn't freeze at all, let's invest in a decent filter too! Thanks.

I just left this unit, which I went to several times because they didn't fit my insoles to the correct size. I've been told that what's here (a photo of someone with flat feet, like mine), isn't actually real! I asked if it was false advertising and he laughed! Ok. Today Micaela got the new insole, as I said, it had already been changed a few times, it came without the heel base which she didn't ask for. Then she adds that she will see if she can HELP me, because the guarantee has already expired! I thought it was absurd and I'm outraged! The pain in my heels has improved, yessss. But, there is still the problem of the foot coming out of the shoe and that, they can't solve it and the warranty ends???

Gostaria de agradecer os profissionais da pés sem dor, fazia muito tempo que eu sofria com as dores nos pés, com o uso da palmilha melhorei muito, e a adaptação foi bem tranquila, estou muito feliz, pois só quem tem as dores sabe como é, obrigada por trazer até Jaú Deus abençoe a todos vcs

It's a mistake when they say they'll refund the money if the customer doesn't adapt. I'm having to go to court to get my money back

(Translated by Google) Unethical company that calls thousands of times from telemarketers. Bad conduct I've been a customer and they use my number making my life hell! (Original) Empresa anti ética que que liga milhares de vezes do telemarketing. Péssima conduta já fui cliente e usam meu número infernizando a minha vida!

05/01/2019 I ended up receiving the insoles I was waiting for, but they weren't good. Lucas from Pés Sem Dor contacted me and gave me all the assistance in the case, but I chose to return all the products. Lucas was extremely attentive and the company returned my money without any complications. At this point I must applaud her, and for that I have increased my original rating from one star to three. The service for my problem was 5 stars, but all the trouble I went through to get this service remains 1 star. So I took an average. Thank you especially to Lucas from Pés Sem Dor for all the attention and support he gave me. He really was amazing! Thank you, Lucas. 03/23/2019 Very bad service. First, my insoles did not fit my foot, so I went to the unit on Rua Ribeirão Preto in SP on 03/06/2019 to request the adjustment and it was agreed that they would be delivered to me via mail. The insoles had been ready since 03/08/2019 and I received two calls on different days asking me to pick up the insoles on Rua Ribeirão Preto, to which I responded reiterating the agreement I made on the 6th that the insoles should be sent by mail. As of March 20, 2019, I still hadn't received anything and so I called again. They told me that there had been a problem with manufacturing, however, they had already called me twice before saying that the insoles were ready. That's their only response, in fact, to say that there was a problem with the manufacturing. On that day, 03/20/3019, they told me that the insoles would be posted by SEDEX 10 on 03/21/2019. So, they should arrive on 03/22/2019, right? Wrong! I haven't received anything so far. Today, March 23, 2019, I called again and the answer was that they had "a problem posting my insoles" and that I "can not worry" that my insoles will be posted on Monday, March 25, 2019 by SEDEX 10 for receipt on 03/26/2019. Well, we're still on 23.03, so we'll see what happens in the next few days. However, this post served its purpose: to attest to how terrible this company's service is!

I spent a lot on the service, and I was very well examined by the professional Aline, despite the product prices being a little expensive, I thought the result was better than many orthopedic consultations I had, the result, which I had in my feet without pain, was of excellent quality. .

I haven't used the insole yet