If I could leave no stars, I would. We booked 2 nights, coming from Austin, TX for a funeral. We booked through a 3rd party service. We called the hotel to let them know we would be arriving very late…after 1:00am as we were flying into Philadelphia and renting a car. Our flight was delayed, and by the time we arrived in Philadelphia, Hertz was closed. We called the hotel and told them we would not be able to stay that night but would be there for the 2nd night knowing we would be paying for both nights. The staff said they would leave a message for the manager. The following day we were told that since we did not check in by midnight our room was automatically moved to no-show status and the room we paid 2 nights for was given away. No refund was possible because we booked through a 3rd party. I understand that. I don’t understand how our room was given away when it was paid for in advance and we did everything humanly possible to keep the staff up to date about our travel situation. Giving away a prepaid room should be illegal and I would caution anyone considering staying here to look further unless you are ABSOLUTELY POSITIVE your plans won’t change at the last minute.

Room was large and clean but the furniture was very uncomfortable and cheap. The towels were extremely well used and rough and really need to be changed. Be careful which light switches you use because one by door cut off the bathroom lights which we assumed the bathroom lights were dead until further exploration. Lots of corners are cut for the price and location of this place. Surprise…I was there for a wedding. The hotel was supposed to have the bar opened when we returned from the wedding site and it in fact was not. Really ruined the bride and grooms plans that evening. The breakfast buffet was hit or miss. Food was so-so when it finally came out. Recommend just hitting the Dunkin across the street.

This hotel is clean and spacious. The staff is very polite and helpful. They have the best complimentary breakfast ever. There are plenty of parking in the garage or top deck. There are restaurants within 5 mins of a drive and a couple of shops within walking distance. Overall a great stay. 10 out of 10.

The rooms were clean and spacious. The bed, pillows,sheets and blankets were heavenly. Only problem is and it's not the hotels fault is we had a front room and it was very noisy until around 11pm on a Friday night. We stay once a year for the Key Lock and Lantern convention. Overall a great night's sleep. We plan on staying again for sure.

Our room was super clean and incredibly comfortable. It was quiet and we all slept great. I have stayed in rooms for double the price that weren't half as nice. If I'm in the area again, I will definitely stay there. It was better than I imagined.

Adam and staff were absolutely amazing. My event venue canceled on me last minute and i had to find a place for a baby shower. They saved the day and went above & beyond for us. The place was gorgeous and the service was literally the best. Greg and the woman by the bar were the sweetest and so helpful. Would highly recommend!! Cant say enough about this place.

My sister-in-law and her now husband signed contracts and paid initial deposits to hold their rehearsal dinner, cocktail hour, and wedding reception on-site about a year ago. Two weeks before their wedding, the manager, whom they had been in contact with for all things prior, was not returning any communications. The bride called the hotel to inquire about the lack of communication and was informed that the manager was no longer employed at Hotel Anthracite. This conversation also revealed that the Hotel Anthracite did not have a reservation for the rehearsal dinner, a suite reserved for the couple (as per their contract), and that the staff had minimal-to-no information about the wedding that had been planned over the last year. These circumstances were blamed on a change in management. After a few days of anxious waiting, a manager spoke with the couple, confirmed the rehearsal dinner was booked, and reviewed the final head count. It took multiple family members visiting the hotel in-person to ensure that the bride and groom had a suite reserved for their wedding night. When family began to arrive at the hotel, they were informed that the rehearsal, with an open bar, was being switched from the Private Dining room in the restaurant-as promised and reserved- to the Canary Cafe. This was remedied again, after many anxious hours of waiting. Guests were blamed for reservations being incorrectly made. Guests were told incorrect rates for rooms. Promises were made by multiple members of the management team to remedy the disaster that had been the last three weeks and nothing was followed through upon. One manager even suggested that his ability to reserve the complementary suite for the bride and groom-as agreed upon in their contact- was a solution. We requested to be contacted on the day of the wedding to determine how the situation might be rectified. I left my phone number and name with the front desk twice prior to leaving for the wedding ceremony. Instead, my mother-in-law received a phone call while the wedding mass was taking place across the street asking for the final payment which had been made 30 days prior. The day after the wedding, the bride and groom’s top layer of their cake, along with their cake topper, was lost only to be miraculously found at the last minute before the bride and groom needed to leave the hotel. I am disappointed in the lack of communication amongst members of management, from management to the staff, and from management to their guests. Multiple guests, and most noticeably the BRIDE, were visibly upset (and for good reason) in their presence with minimal consolation or care. I expected more from this establishment. I caution any couple thinking about celebrating their wedding at Hotel Anthracite. I do want to thank the bartenders, Chef, and restaurant staff for their hard work. They were fantastic and quite honestly, the only positive aspect of this entire experience.

The stay at this hotel was prompted by a heavy snowfall that impacted my ability to return home after work. The entire experience was extremely pleasant especially considering the circumstances. The small lobby had a lovely warm fire which was certainly welcoming after a treacherous drive on icy and snowy unplowed roads. Parking was undercover so I knew I didn't have to look forward to cleaning the car again in the morning. The desk clerks in the evening and the morning were efficient and very friendly. More like visiting an Inn vs a hotel. My room was spacious and very clean and recently updated. The bed was very comfortable. Small Continental style breakfast was available in the morning. Only drawback for me was the streaming TV that lacked local stations. That would have been helpful considering the weather. All in all, this is a very nice boutique style hotel. Recommend if you are in the area.

Beautiful historic hotel. Really clean and comfy rooms. Had some issues with booking but once we were there service was great.

I am lazy about writing reviews but seeing that a few prior guests gave this place poor ratings, I am moved to write as I sit in my very clean, very comfortable 5 star room. Don’t believe the haters! We are here for the Steamtown marathon and we wanted a place closer to the start (15 minutes). It’s beautiful! Easy check in, pristine lobby, cheerful and helpful staff. Rooms have Apple TV big fridge and microwave (if you do marathons, you get the importantance of this amenity). Oh yes, and they are very clean, clean, clean! The parking is directly behind the hotel with easy access into lobby and elevator. Has a beautiful courtyard, wish we could have stayed here to enjoy it. Since we needed more food options, we did not try the onsite restaurant but it had a great menu and beautiful set up. Tip for runners with varied pre-run dining diet needs, “Franks Place” in Carbondale is the place to go - 5 minutes from the hotel and a large menu that fits all diets. And food is amazing! Make a reservation-this is the go to place for everyone who knows about and it packs up quick (and it’s a big place). These people, both at hotel and Franks restaurant are committed to quality. If we come back for the marathon, these places are part of the plan. I’d give more stars ⭐️ if I could. Thank you hotel Anthracite ❤️😀

I frequently stay at this hotel as I am originally from Carbondale and have a lot of family in the area. The rooms are very comfortably furnished and the beds are luxurious. Our family has held two special events here and we have also attended some of the themed events like New Year’s Eve and the dinner shows. Food at the events was very good each time as are the KOL Steakhouse meals. Staff is great on every visit.

This hotel ruined my sisters wedding. Beware for those looking at this wedding venue. They were so unorganized and management lied to us many times. They had my sister crying the whole day before and after her wedding. They messed up where our family was supposed to have our rehearsal dinner and never told my sister. They also did not have a room for one of our bridesmaids after she booked months in advance. Mark, new manager, lied multiple times to us and blamed our guests for not having a room. None of the higher up workers cared to answer you or even fix your problems. Asia, a front desk worker, was very disrespectful and rude. She did not want to help at all and would walk away from you. The only caring workers were the servers and bartenders. Kelly, the banquet coordinator, was the only person who helped my sister fix everything the hotel messed up. Fake promises were made by Mike and Mark, the managers. We were promised for different things to be taken care of for ruining my sisters wedding weekend, but it never was taken care of. Contracts mean nothing to them. They lost our contract and forgot to give my sister their complementary wedding night room in the contract. They also called the day of her wedding asking for payment. This payment was already paid in full 30 days before, but some how management had lost the check. This hotel and venue is a joke. If I could give zero stars I would.

My husband and I stayed at Hotel Anthracite in July 2023. We had a great time! All the staff members were very friendly and attentive to our needs. The hotel was very clean. In fact, they were mopping the floors and vacuuming the lobby carpets one of the days we were there. In addition, their breakfast was yummy and convenient. They also have free parking in the garage under the hotel.

The rooms were well-kept, and the employees were nice and accommodating. Nice small town if you want to unplug and have a nice getaway. We ate at their sister hotel Settlers and that was a great experience.

This hotel was perfect for my one night stay in the area. The room was lovely and very clean. Much more modern than many of the other local offerings. Staying on a Saturday night I enjoyed happy hour, special drinks and food which were so reasonably priced it was amazing. I would definitely stay here again. The only downfall I had was, you could hear doors opening and slamming into the hallway. But honestly, it’s worth the money to stay here. Parking is included in your overnight stay, which is nice.

If you're looking for a comfortable and convenient place to stay in a quiet location, the Hotel Anthracite is a fantastic option. The hotel is immaculately clean and boasts a high level of sophistication in its decor and amenities. You'll find everything you need for a comfortable stay, from free parking to free access to the YMCA next door. One of the highlights of our stay was dining at the hotel's Kōl Steakhouse, which did not disappoint. The quality of the food was exceptional, and the service was impeccable. While the downtown area is small, it has a lot to offer within walking distance. From quaint shops to charming cafes, there's no shortage of things to do and see in the area. But what really sets the Hotel Anthracite apart is its exceptional staff. From the moment we arrived, we were greeted with warm and genuine hospitality. The staff went out of their way to ensure our stay was comfortable and enjoyable, and we truly felt like valued guests. Overall, I highly recommend the Hotel Anthracite for anyone looking for a peaceful and luxurious getaway. You won't be disappointed!

Stayed 3 days and had a great experience Except for th TV. Not a fan of Apple TV. I stream at home but the TV lost internet connection or the constant buffering was very annoying. Staff was very friendly but not helpful with the TV issues.

Such a nice break from the cookie cutter hotels. Very hotel with spacious rooms, monster closet with wooden hangers (without the "don't steal them hooks) and pants clips. Furniture is modern and drawers glide silently open and close. I like it here.

What a wonderful place! The rooms were modern, clean and comfortable. The staff could not have been nicer and more helpful. The Koi Restaurant was super convenient, the food was good - limited menu and not many non-meat options (my only complaint, if you can call it that). I would most definitely recommend this hotel to anyone who will listen. I had a fantastic experience.

I was skeptical at first due to the bad reviews. Although there wasn't a wedding going on I was surprised on how clean the rooms were. Brand new feeling. The front desk girl was very helpful and knowledgeable. She is definitely an asset. She made my day with such amazing attitude. The steakhouse had one of the best steaks I've had in years. The only downfall was that they didn't have steak sauce but it wasn't needed since all the food didn't need any condiments. The flavor was definitely mind blowing. I'm here for work and this will be my go to place to stay. Thank you

Mike at the front desk made our stay unforgettable. Very clean room great pizza across the street. Comfortable bed good heat.

If I could give zero stars I would have. They value booked events over hotel guests. Do not stay here. They canceled hotel dinner reservations because they double booked. They have an event currently going on and we can’t even hear our TV at 100% volume - the pictures in the room are vibrating. I wish you could hear it! Subsequent update - the hotel did credit me for the second nights stay in response to my complaint so they did do something. Thank you. However, do not expect to be able to be in your room to sleep and/or watch TV until after midnight if they continue their practice of hosting events and do not do anything to improve the sound control of the bar and event building. I also would not recommend this hotel for anyone with small kids.

Great stay at the Anthracite hotel! The manager Mike was very welcoming and made sure we had everything we needed, we were well looked after. The rooms were big, and the beds comfortable. I highly recommend to stay there if you are stopping by in the area

This hotel is a strange one to review, for everything good there was something equally bad. Hotel had a nice appearance but in an area where you feel something bad is about to go down. Room was nice and large but windows are so thin you hear every vehicle drive by the heavily traveled road (including the fire station across the street.). Staff was attentive but the walls are so thin I heard the guy in the next room clear is throat. They try to be ADA accessible but the shower seat provided was so comically small that my wheelchair wife has to sit on the floor to use it, something she can't get in and out of because, well she's in a wheelchair.

I want to thanks the manager Mike I was having problems with my reservation he handled everything with care very professional, very polite with a good actitud and very respectful i definitely recommend this place I will be back again!!!! Room very nice and clean good area!!! Good experiences!

This is a wedding venue with some hotel rooms for boisterous, loud, door slamming wedding guests. IF YOU ARE A WEARY TRAVELER, DO NOT STAY HERE. First, all parking spaces were taken up by the wedding guests so we had to park on the parking deck. There are steps down to the courtyard from the parking deck to enter the hotel, however, we didn't want to be rude and interrupt their ceremony so we had to carry two puppies, dog crate, luggage, etc down the parking ramp, around the block to enter the hotel from the front. The women at the front desk showed no hospitality but rather a bunch of forms to fill out as we were desperately trying to juggle everything. I asked if we could come back to fill the forms out but no response. We got to our pet friendly room with carpet stains everywhere (expected in pet friendly rooms) dropped everything and headed down to their steakhouse. It is now prime dinner hour and the place is dead, we are the only ones there and it is Friday Night.. I didn't get the waiter's name but he was the nicest person we met in the place and went out of his way with service. Give that guy a raise ( he had tatoos on his arms). Being tired, we just wanted to get to bed by 10 but the wedding moved back out to the courtyard from the dining hall. There they were having a great time and the noise was loud. Why you would put travelers on the side of the courtyard knowing there was a wedding is beyond me. My husband goes down stairs to the desk to see if we could move but not a person to be found. At 12:30 they come upstairs into our hallway, loud, laughing, slamming doors not worrying about people trying to sleep. Back and forth between rooms they go slamming doors and carrying on. Now it is 2:30, I am not asleep, it seems to settle down except next door through the paper thin walls is a woman crying. Why the wedding guest is crying who knows but who can sleep. We got up early and went down for breakfast. The breakfast buffet was 100% carbs, not a one protein item to be found except if you count this sausage nugget sunk into a big ball of dough. As we sat down to eat, I could see these nuggets left on plates all over the dining room as no dining assistant was there to clear tables. All this for the unbelievable price of $329 and that did not include our dinner bill which we paid separately. DO NOT STAY HERE IF YOU WANT REST.

My daughter got married this weekend. Chad my daughter’s wedding event planner was not returning her calls the week before the wedding. She finally called the hotel and was told “Oh he left a few days ago”. They had no idea what was going on with her rehearsal dinner. It was overbooked in the steak house which was a fight for them to rectify. They also had no rooms for some of our bridal party who booked months ago under the BLOCK. Many of our bridal party and guests came from all over. Hotel management blamed our guests stating they either cancelled the reservations or made them for a different weekend. On Her wedding day, manger Mark called and left several messages on my phone that we needed to come to the front desk to pay the final bill. Needless to say per contract it needed to be paid 30 days in advance of the wedding. The staff inside the ballroom were wonderful Kelly, Heather, and Kisha were nothing but apologetic for all of the events that took place. They felt so bad for my daughter. They actually cared and tried to make things right. My son spoke with the front desk manager Mike who told my son they were going to compensate the rehearsal, they would give the couple complimentary rooms at one of the sister hotels and said they would discuss more compensations when the event was over. Later that day he had no idea what my son was talking about. They have lied multiple times. They have done nothing to compensate anything or take accountability on what they have done. When asked to see my daughters contract they did not have it. My daughter has contract, and every text that was sent to her. I was told Chad had a photographic memory and did not write things down. Three days before the wedding they are calling my daughter to find out food choices, linens, etc…….. What a disaster. The morning after the wedding my daughter was told they could not find her cake top or top layer of cake. I was told the night before by staff it was in breezeway in a box with a clear top and name on it. The front desk girl Asia was not only disrespectful when we checked in she had the same attitude when checking out.I hope people learn from our wedding disaster with this Venue………… I will never use the hotel again and I would never recommend it to anyone else.

This is one of the best hotels my fiancé and I have stayed at. The staff was extremely nice, the rooms were well kept and to top it off, they are super dog friendly! Rocky absolutely LOVED his stay here. They welcome your doggo with a goody bag filled with treats, a ball, waste bags and a yummy recipe! If we ever return to the area we will hands down stay here.

Room was clean and we'll appointed. What made my stay special was Megan, the bartender on Wednesday and Friday this past week. She went above and beyond to get me the blue cheese stuffed olives I requested with my martini which really made my class reunion memory special. Thanks Megan!! Love your passion for customer service. You don't know how special you are.