We went for a wedding anniversary with Groupon 2 course meal for £30. We saved £36 off the total order so amazing value. Lots of choice on the menu and place was clean and friendly. Our waiter Courtney was very nice and it was only her second day there. Chef mat was a legend and made roses with our tomatoes. Top class customer service and top food marks as food was cooked perfectly.

The server was nice enough but the food was absolutely dreadful. The hamburger tasted like something prepared in the morning and the kitchen staff couldn't even be bothered to reheat it. On the other hand, the hotdog looked like yesterday's food chucked in the microwave 8 minutes too long. Considering the price, the experience was nothing short of depressing. Shame about the nice decor and serving staff

Staff were friendly and service was quid. Food was nice and reasonably priced. (We ate the breakfast menu).

Our experience at this restaurant was absolutely appalling. I went with my mother and younger brother, to begin with everything was fine, we were seated and served quickly and even the food came out quickly. Despite this the burger was bland and nearly cold, then my brother, who is only 2 years old, starts to eat his chicken and due to how tough it was, he started choking. Unfortunately this led to him throwing up at the table, my mother and I were already quite panicked so I ran to a waitress for some tissues, she avoided the area, didn't help us move our food to another area and didn't bother to check if my brother was alright and handed me a disinfectant cleaning spray to clean up the mess rather than getting a brush or any other cleaning equipment. Just when we thought the experience couldn't get worse, the other waiters all started avoiding our table despite walking around us multiple times and noticing we had finished eating; finally one waiter approached, he coldly asked if we were done, didn't offer any dessert despite the fact it comes included with the kids meal, practically threw the receipt onto the table and then proceeded to point out to my mother(who is heavily pregnant) that "there's a black bin bag on the table so we can pick up our bits" meaning we were expected to clean up my brothers sick, after their own food was at fault for causing the choking, with nothing but tissues. I've never seen such horrible service. We'll never be returning to this restaurant and I don't recommend anyone else go there either.

Visited this Frankie & Benny's for a breakfast and was not disappointed! Ordered a sausage and bacon roll and was probably one of the best rolls I've had. A little expensive, but compared to other restaurants it's definitely still reasonable. The quality of food was very good and it was well presented. Staff were welcoming and I look forward to visiting again soon!

Didn't have the steak I wanted for my salad which is fair enough cos I was offered a different steak to go on it fine but when the bill came the meal was suppose to be 12.50 & I was charged 16.99. The steak was awful anyway, the salad was dying on the edges and dried out. The service was very slow considering there was only about 6 tables to serve. I also noticed the tops of the tables get wiped clean but look at the edges 🤮.

Came here (Newport Road restaurant) with my girlfriend for the start of a date night. We were greeted by a lovely waiter called Chris, who quickly led us to a seat and took our drinks orders. His service was very fast, especially so considering there were 3 large groups in the restaurant already. Nothing was too much trouble and the service was friendly yet quick from start to finish. We look forward to coming back here, great guy and great food.

My son has loads of allergies. They have a gluten free and vegan kids menu. They made his food separately in the oven to avoid cross contamination. Staff were amazing. They made my 6 years old son so happy. Thank you

Very good service. We were served by Chris who couldn't do enough for us. I had four children with me and the food was lovely and service impeccable. The children's menu was also very good value and empty plates all around! Would definitely visit again!

I'd never been to a F&B before, but I was very impressed! Chris, our waiter, couldn't be more helpful and friendly - what a great bloke. We all really enjoyed our meal in this sparkling clean eatery. Can't wait to come again.

Came today and received great service, was a short wait on food, but not incredibly bad. It was very busy and had a great atmosphere for families, we sent the kids over to the barman who was running back and forth with drinks orders to blow them some balloons up and he did it with no bother, what a true gent! Our waitress was lovely. Food was hot and my milkshake was fantastic, go for the freak shakes!!!

Me and my family come for breakfast here every Saturday. The service we receive from Leah the waitress is outstanding. She’s always happy to help and makes everyone feel welcome, she is a credit to the staff !! Also the guy who serves the beverages is great, he brings our drinks over without us even ordering and gets it spot on every time !

Outstanding customer service this evening, the waiter was brilliant with my toddler, really above and beyond. The food came quickly and was really good! The toilets were also very clean. Fab experience, would choose this branch again.