3/5 Cherie H. 2 years ago on Google
I
don’t
normally
leave
reviews
but
after
our
bad
experience
today
I
was
so
annoyed
I
had
to
say
something.
So
we
are
fairly
regular
customers
having
discovered
Bentleys
a
couple
of
months
ago,
and
even
took
some
friends
who
were
visiting
recently
when
we
all
fancied
a
breakfast.
I
popped
in
this
afternoon
with
my
husband,
and
as
usual
we
both
tried
to
order
breakfast,
with
a
couple
of
tweaks.
My
husband
has
digestive
problems
and
things
like
tomatoes
and
toast
trigger
that.
Also,
I
dislike
sausages,
so
as
usual
we
intended
to
swap
these
things
as
we
have
done
before
with
no
problem.
Indeed
we
have
seen
other
customers
do
exactly
the
same
on
a
number
of
occasions.
Well
my
husband
went
to
the
counter
and
that’s
when
things
went
downhill.
Normally
the
staff
are
smiley
and
accommodating,
but
today
he
was
met
by
a
dark
haired
young
lady
who
looked
like
there
was
a
bad
smell
under
her
nose
and
she
was
somehow
doing
us
a
favour.
On
asking,
as
usual,
to
swap
these
items
she
looked
really
annoyed,
huffed
and
puffed,
said
she
couldn’t,
but
then
sort
of
relented
when
my
husband
pushed
it.
But,
horror
of
horrors,
he
dared
to
ask
to
swap
the
toast
or
tomato
for
an
egg!
She
said
we
couldn’t,
and
when
he
explained
he
had
done
this
many
times
before,
she
stated
the
egg
costs
more
than
the
toast
or
tomato!
But
here’s
the
thing,
we
have
always
been
told
the
swaps
are
meat
for
meat
and
non
meat
for
non
meat.
My
husband
would
happily
have
paid
a
bit
extra
but
her
attitude
was
so
bad
we
walked
out.
Look
here’s
the
thing,
a
business
has
every
right
to
decide
how
it
sells
its
products,
and
if
the
clear
policy
was
no
swapping,
then
fair
enough.
But
the
problem
here
was
this
person’s
horrible
attitude
and
the
we
never
previously
had
any
problems
swapping.
Yes
this
is
a
first
world
problem
for
sure,
and
it’s
only
a
cooked
breakfast
after
all,
but
the
attitude
is
what
got
us,
and
it
is
so
unnecessary
because
they
have
now
lost
two
regular
customers.
We
gave
three
stars
as
the
food
is
normally
good,
but
this
server
really
needs
to
jump
on
the
customer
service
train
before
it
leaves
the
station!
Hey
ho.
1 person found this review helpful 👍