1/5 Toral P. 8 months ago on Google • 36 reviews
Your
hall
might
be
beautiful
but
your
staff
is
rude
and
unprofessional.
1)
I
had
an
event
at
your
facility
on
6/17/23
and
my
booking
started
at
1PM
in
Room
122.
My
actual
event
started
at
1:30PM
and
I
allowed
enough
time
(30
mins)
for
decoration
of
the
room.
2)
I
arrived
at
your
facility
around
12:35ish
or
12:40ish
and
only
thing
I
requested
was
give
me
cart
and
open
the
dock
area
so
we
could
at
least
unload
our
cars
and
start
decorating
as
soon
as
1:05PM.
3)
They
said
the
cart
cannot
be
given
till
1PM
because
its
"too
early".
I
find
this
comment
extremely
untrue
because
I
know
people
that
have
rented
this
facility
before
and
they
were
given
the
cart
and
docking
area
30
mins
prior
to
the
events.
In
some
cases,
they
even
opened
they
have
opened
the
rooms
before
30
mins,
which
I
never
asked.
I
did
not
want
the
key
at
12:40PM,
I
just
wanted
cart
and
access
to
the
docking
area.
4)
When
I
was
told
they
cannot
give
us
the
cart,
I
told
them
we
will
bring
in
items
without
cart
and
wait
by
the
door
till
1PM.
And
they
said
we
are
not
allowed
to
do
it
because
of
the
safety
issue!
Sorry?!
What
safety
issue.
We
cannot
place
our
bags
outside
by
the
door?
We
were
not
going
to
leave
them
unattended
either.
5)
I
was
at
your
facility
on
6/3/23
to
discuss
designs
with
your
designer
(Patrick)
regarding
the
table
and
chair
layouts.
I
mentioned
ahead
of
time
(over
the
phone)
that
I
ALREADY
have
my
event
planned
on
6/17/23
and
I
need
to
stop
by
to
discuss
designs.
I
was
also
told
you
guys
would
give
me
a
call
to
discuss
designs
2
weeks
prior
the
event,
which
I
ever
received.
You
need
to
change
this
to
1
month
in
advance
because
you
need
to
understand
people
travel.
This
was
the
case
with
me.
I
was
out
of
town
between
6/6
and
6/12.
6)
Your
designer
Patrick
took
me
to
the
wrong
room
on
6/3/23
and
had
NO
idea
I
already
booked
my
room
and
was
scrambling
through
the
paperwork.
I
told
him
I
want
white
linens
and
he
asked
me
if
I
have
already
paid
for
the
linens.
I
find
this
extremely
funny
and
yet
unorganized.
He
should
have
looked
at
my
paperwork
before
I
got
there!
Additionally,
I
mentioned
on
6/3/23
that
I
also
was
willing
to
pay
extra
to
get
the
room
sooner
(12:30PM)
but
they
said
the
room
will
not
be
not
vacant.
However,
the
room
was
vacant
at
12:30PM
when
we
got
there
on
6/17/23.
I
frankly
feel
the
guy
was
too
lazy
to
change
my
reservation.
7)
One
of
the
lady
from
the
front
desk
told
us
to
not
take
pictures
in
the
hallway
on
the
day
of
the
event.
There
were
not
even
many
people
there,
it
was
just
me
and
my
photographer
who
took
5-6
pics
there.
Again
there
isn't
any
sign
on
the
hallway
that
pics
cannot
be
taken
there.
PUT
a
sign
in
the
hallway
if
pictures
cannot
be
taken
in
the
hallway!
This
is
where
I
started
to
feel
your
staff
is
racist!
Again,
I
know
people
that
take
pictures
in
the
hallway
where
you
have
chairs
outside
of
room
122.
So
why
she
came
to
us
and
advised
us
to
not
take
the
pictures.
Was
she
racist
or
simply
jealous
we
were
trying
to
have
a
good
time?!
8)
Last
but
not
least,
our
cake
for
the
event
was
sent
back.
I
can
understand
my
friend
booked
it
for
my
bridal
shower
as
a
gift
for
me,
but
at
least
they
should
have
stopped
by
our
room
to
ask
if
it
was
our
cake
before
sending
the
cake
guy
back.
They
had
already
stopped
by
4
times
in
our
room
so
why
not
5th
time?
9)
They
did
not
give
us
any
privacy
when
our
event
was
going
on.
One
of
the
ladies
kept
on
looking
at
us
from
the
window.
I
find
this
very
creepy
and
unprofessional.
10)
Me
and
my
bridesmaids
were
supposed
to
feel
relaxed
for
my
bridal
shower
since
we
wanted
to
avoid
the
hassle
of
doing
it
at
one
of
our
homes
but
we
regret
booking
your
facility.
I
feel
like
I
threw
away
$350
down
the
drain
by
coming
over
at
your
facility.
You
guys
made
it
VERY
stressful
for
us
to
have
a
very
important
event
of
my
life
there!
I
will
not
recommend
it
to
anyone.
I
do
not
recommend
this
hall
to
anyone
for
rental
purposes
because
they
will
stress
you
out
and
not
feel
relaxes
when
your
events
are
ongoing.
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