Great Airport hotel, Clean Comfortable and good location. But for a Soccer tournament this not a good Hotel Chain. The breakfast was so disappointing! Athletes need some protein a few complex carbohydrates and some fresh fruit. Meaning some potatoes eggs and bacon with wheat bread.The breakfast that was offered, Jimmy dean breakfast sandwiches that had to be microwaved. Bagels and muffins which is all sugar. Sugary yogurt and sugary cereal and oatmeal which was also full of sugar. Your hosting teams that are there for a College Showcase and most of the games are in the morning. The athletes need a good breakfast! Not just Sugar!

Well, I don’t ever leave negative reviews, but checking in and getting the keys to a room where the previous guest’s personal items are scattered deserves a mention. And then getting the keys to a new room and finding the fold-out bed covered in crumbs, and having to wait for a vacuum cleaner tips the scale into the opposite of a positive review, doesn’t it?

This place is pretty nice. The room was small but very cute and clean. I have some suggestions/complaints : There was a silverfish like bug in our bathroom and our curtain was broken. The coffee station was not stocked with sugars/creamer/stirs No microwave but they do offer a fridge so you can put your leftovers in the fridge but you can't heat them back up. They allow dogs but we were unaware there was a charge and deposit for it so be aware of that. They also do not offer adequate dog spots outside. Areas where there could be grass they've placed other material. Plus no trash cans anywhere to dispose of poop bags. No free breakfast? TV channels are very few. Shower drain doesn't drain well but the water pressure is great! It's quiet! We didn't hear anyone, no slamming doors and no stomping above us. Had a pleasant stay. They also offer shower products in cute bottles in the shower so you don't even need your own stuff for that! Overall good for a night or two. Cleanest and most updated place we've stayed in on our roadtrip so far! Was a bit pricier but worth it Oh and you're next to the airport so you can hear the planes taking off. It's not too bad really.

I understand why this hotel has so many good reviews. The accommodations are straightforward but clean and with everything a traveler needs. What makes the hotel stand out is the staff—incredibly kind and thoughtful. Brooks in particular was great to work with, but everyone went out of their way to make our stay as nice as possible. Highly recommend.

The rooms are nice and clean and the staff was friendly and helpful. The bed was very comfortable and the room had a refrigerator and a balcony. They took care of everything we needed including helping us extend our stay by an additional day. I highly recommended Sonesta for a nice room at better than average rates!

This isn't a terrible place to stay if you need to for a night. Any longer than that I'd leave grouchy. We stayed here to be close to our daughter who was here for meps. The Cafe area only seemed to have an attendant available for the meps crowd and the elevators are located at the back of the building. So if you plan to stay here plan to eat out and availability of coffee is a hit or miss. The rooms are clean though and the bedding comfortable enough. The staff is nice but they appear to need more of them.

Really well priced. Super clean premises. Super clean rooms. Comes with refrigerator, iron and ironing board, and tv. Quiet, especially for being close to the airport. A shuttle service and breakfast is provided as well. Has a legit fitness center if you’re trying to maintain your gains. Is less than 10 minutes away from the airport. Much construction on the main roads to the highway but none near the hotel.

I spent some nights at this Hotel and regretted it. Mandy older lady at the front desk was very nasty. When you ask for anything she has attitude and hang up the phone. Poor customer service. Cleaning the room every 6 is crazy. They Pick up dirty towels but not cleaning the bathroom. Pure garbage not recommended this Hotel at All. Plus they want to charge for early checking. Mandy needs to find a better job if she can’t deal with customers who pays her salary.

My recent stay at Sonesta Select in Raleigh/Durham had its ups and downs. While the hotel itself was clean and the staff were friendly and helpful, there were a few areas that left much to be desired. The hallways in the hotel were uncomfortably hot and had an unpleasant smell. It was quite disappointing to encounter this issue repeatedly during my stay, as it detracted from the overall experience. was surprised to find that my room lacked a vanity. It's a basic amenity that one would expect in a hotel room, a soup or body lotion…

WORKING PROFESSIONALS AND CONTRACTORS DO NOT STAY HERE! The hotel is clean. The hotel is nice. The hotel, however, is NOT secure and at what the rooms cost that's not acceptable. While up here on business my truck was broken into. Not just my vehicle but multiple vehicles. I'm a contractor so of course I can't bring all of my tools in. When I contacted the front desk and asked them if they had security her response was that they have someone walk around when they can. Not to mention her flippant attitude. There were no questions asked on the situation or really any concern shown. I spent $150 to stay here. I travel all over the state and spend a lot of time and money in hotels. I have NEVER had an issue as even cheaper hotels have some kind of security and cameras. There doesn't even appear to be cameras in the side parking lots at all. I will not be staying here again and if you are traveling as a contractor in the area to do work you know how something like this costs you a lot more than just clothes and tools. It can cost you a client due to missed deadlines. Edit: After speaking with police this happens at this particular hotel often. Until they can make security (ie night time security patrolling the parking lot and cameras) stay away. These are not cheap hotel rooms and the guests can and should be better protected.

I’ve stayed at other, Sonesta hotels and they’re decent. The room was decent, clean, etc, my issue was a few things…. I had my own frozen food to warm up for later when I realized the fridge in my room had a broken door and wouldn’t close and was not cold. Later, when I went to warm the food, I realized there was no microwave in the room. I had to go downstairs twice to warm up my food. The next morning, I don’t function without coffee. There was a coffee maker in my room but room service failed to restock it, so there were no coffee pods no creamers, no sugar no nothing just one of those cheap coffee maker sitting on the counter. So I get dressed, instead of having coffee in bed like I normally do to wake up and start my day and go downstairs and lo and behold, there’s no coffee downstairs either. They had a coffee pot in the lobby area, but it was empty! How can you be a three star hotel and have no coffee anywhere to be found. Then I figured I would order some coffee via DoorDash. So I called the front desk to ask if I could get an extra 30 minutes because I really wanted and needed my coffee. Nope. If I stay past 11 AM it would be a $30 charge. Needless to say, I will not be staying here again. Come on, get it together! You’re a hotel! COFFEE PLEASE!!!!

My husband and I had a long day of travel on June 3rd. We were trying to find a place to stay for the evening and this hotel was the only one with an open room. We checked into the hotel around 10pm at night, given room 203. We ran to get some food from the Wendy's across the street then back to the hotel to our room. Upon walking into room 203, it was 75* in there. My husband quickly turned the temp down, it NEVER cooled off until 6am when we were getting ready for our day. 2nd thing, the AC made a loud obnoxious noise every time the unit turned on and off, I have video proof of this. 3rd thing, the tub was totally backed up, it would not drain, I have photographic proof of this as well. So on top of ZERO sleep, we couldn't even take a decent shower to wake us up before we finished our day of travel. Upon check out I informed the front desk of the issue and the younger lady, (there were 2 ladies there, one was older), asked "what do you want me to do about this?" I told her I wanted a refund on my nights stay. I would have been better off sleeping in my car. She said she cant do a refund because I booked through Orbitz. So I get into the car, contact Orbitz. Orbitz customer service called the hotel and she told them "she is not authorized to do a refund as she would have to talk to a manger and they are not there on Sundays". On monday I receached out to Orbitz again, they contact the hotel, again and I was only authorized 50% of my stay. So I called the hotel manager and told him about my stay. He said he just received everything from Orbitz and would authorize the full refund. Well today, I have only received 50% of my stay, I reached out to Orbitz again, who said the hotel manager only authorized the 50%. I told them no that was wrong and to reach out to them again. Well 3 times today the hotel manager was not available for Orbitz at all. I am very upset over this and want my money refunded!

No breakfast and no microwave in the room. Don't stay here if you intend on eating anything during your stay. Cheap motels that cost $59 a night have microwaves! Worst Sonesta suites I've ever stayed at. And that says alot considering I travel for work every week. Even the layout of the building is horrendous. The elevator is seemingly hidden, and can easily be mistaken for a janitors closet. And getting to your room requires making 9 turns.

Absolute garbage hotel. Room had not been cleaned before our stay and was charged a pet fee without being notified of the pet fee itself. Manager was extremely rude and did not even attempt to resolve the issue. Would not recommend this hotel to anyone and will never be staying at another Sonesta select. Fees need to be explained at the beginning of the bookings and not charged later to someone’s card without their knowledge. Extremely unprofessional.

Was provided as an overnight stay for my cancelled flight with American Airlines. Room was clean, AC worked, large king size bed. Woman at the front desk was kind.

Everything is broken for my stay. One elevator out of the service, the other got me stuck when the door wouldn't open and the staff had to get a key to let me out. The ice machine is broken and the staff are nice but the garbage cans are overflowing and there's no milk or sugar put out for coffee or tea. Total lack of caring in the hotel itself.

I booked a room at this hotel for the night before an early flight, only to find out in the middle of the night that my flight was postponed till the next day. The woman at the front desk set me up to be able to stay a second night at the same rate. The reception service was excellent. This hotel has a feature (not sure it's always available) where you can stay there and leave your car till you return. This is great for people with early flights who don't want to deal with airport parking. This is a no-frills hotel but it serves the purpose. The room is clean, the beds are comfortable, the quality of the linens is good, there's plenty of hot water. There is an airport shuttle that takes about 10 minutes door to door. It ran a few minutes late but not critically. My only problem with the shuttle is that you have to wrangle your luggage on your own, and if you're a senior and/or very short, this can be a challenge. I chose to take a taxi to return to get my car so I didn't try the shuttle on call upon the return. Overall, a pleasant experience. I would definitely stay here again.

Peace and quiet. Spacious room. Nice little courtyard area. Didn’t like the fact that as a member I still had to pay for breakfast.

I used the booking app to book 3 rooms for this trip I was taking to North Carolina for a long weekend and unfortunately, your staff particularly one woman at the front desk struck out on the first night so I ended up booking elsewhere for both Friday and Saturday night. I booked a room advertised through the booking app as a “ONE BEDROOM KING SUITE WITH BALCONY, 594 sq ft”. When I checked in at the hotel I was put in a room, no bedroom, no couch, no balcony, half the size as the one I SAW AND BOOKED!!! After checking in, walking up to my room and seeing that it was not the room I booked I went back down to the front desk to speak with someone…customer service if that’s what you want to call it. I was told at the hotel that the app must have the wrong code because the room I booked on the app is the one I got…IT WASNT AT ALL. I asked where my balcony was because there wasn’t any, I was told that I didn’t book a room with a balcony, BUT I DID. No bedroom no balcony, no suite, room was 350 sq ft that I was put in. This is obviously not the way to treat people and the app and hotel itself should be ashamed of lying to people showing them one thing and putting them in somethjng totally different, it’s theft honestly and I’m furious about this. I tried to show the woman at the front desk (short blue hair who didn’t want to be at work I guess that day because she was the most rude, unpleasant, unprofessional person I have come across in a long time) and she just kept telling me “no” “you’re wrong” “you’re in the room you booked the app has it wrong”. Well if the app is wrong, but you have those rooms at the hotel, and I booked one of them on the app then that’s the room I should be getting, whether it was the app or not YOUR HOTEL works with the app, so you should be accountable for the mistake AS WELL, IT SHOULDN’T BE ON THE GUEST!!! I wasn’t given a discount even though my room was 250sq ft less than the one I booked, no bedroom, no balcony, no couch/seating area. I’m furious about the way I see how guests are treated at this hotel, you should be ashamed as well as your employees of the way you’re treating them.

We came in town for the opening of the North Carolina State Fair. The hotel was in close proximity of the fairgrounds which was nice. There weren't a variety of restaurants close because they were all CLOSED.

Check-in is at 3 and when we arrived at 3:15 the room we booked was not available because housekeeping was cleaning. We waited in the lobby for 45 minutes to get a room. Thank God we were the first there for check in because there was a line of people behind us who were also told that their rooms were not ready. The cleaning job on the room appeared to be rushed. The bathroom floor was sticky and you could visibly see dirt on it. There was hair from either previous guests or housekeeping. Overall not a good experience, but luckily we only stayed one night.

🌿Thank you for hiring nice people who are genuine in their treatment of (tired) travelers. I appreciate you. I will be back! My bed was comfortable, the bedding was perfect and the bath was clean clean. So appreciate that. 🛌 🚿 The amenities in the shower were so nice: shampoo, great water pressure and shower head options, etc. The front desk the night before and morning were very kind and warm. They helped me when I was upset when my flight was canceled. Definitely the face of the hotel. Of utmost importance to have good customer service. 💛 Only issue, no coffee cups in my room. I had to use doubled up plastic cups to drink my tea at night and at morning. Managed. 😉

Great hotel. Friendly staff. The rooms are clean and nice. Def will stay there again.

Everything here was great. Especially the pool area and they provide towels for drying off.

We checked into this hotel late the night before an early morning flight. The hotel was extremely clean and it was beautifully decorated for the holidays. The staff was helpful by checking us in. The amenities were great. The beds were very comfortable. More than satisfied plan to stay again next time we have an early flight out of Raleigh.

We were also given room 203 the same Stephanie mentioned in her review from 4 months ago (June 2023) the air conditioner made the awful loud noise she also mentioned. The bed was super soft not in a good way our second night the air conditioner started squeeling and we called the front desk and we were moved rooms the front desk person even delivered our keys to us. Once in the new room it was like a different hotel the room was identical but the AC worked properly no loud noises and the thermostat was newer and easier to use and read and the bed was firm. If we were given the second room originally I would have given the hotel a much higher score as the second room is what I was more expecting instead of what we originally got. The shower water pressure was awesome and the water was nice and hot. Other than sometimes hearing the flights overhead from the hotel room it was quiet and the staff were easy to deal with.