I wish I read the reviews before I took my vehicle to this place because it's definitely where you can be easily ripped off, especiallyif you're a woman. I took my car to this service center because it had an engine problem. After they checked it and did the diagnostics, they told me the engine could not be fixed and I needed to get it replaced, and the price tag for that would be $9500. It was quite a shocking number, to say the least. I took my car to a different auto shop just to find out that one of the cylinders was misfiring and needed a new spark plug. After the spark plug was replaced, the van is running perfect. It left me feel angry and disappointed that they would be so dishonest to deliberately misdiagnose the issue so they could make this huge sale. Shame on you AAA for this kind of a manipulative business. And I will definitely be sharing this experience with the corporate office.

Went for an oil change and inspection which was fine. However they recommended a lot of additional repairs which seemed odd. Two repairs were “urgent” (battery and control arm bushings). We took our car to a different shop and they found no problem with either thing and took the time to explain why. TL;DR if you go here they might recommend maintenance you don’t actually need.

Daughter's car wouldn't start. AAA Kildaire correctly diagnosed the issue and got her back on the road quickly (first available business day), and at a fair price. They didn't try to do unnecessary work. The customer service provided by Alex was excellent. Update: When I got a chance to look at the vehicle, I discovered that the battery had not been replaced, even though I had been charged $200 for a new battery. Dropping review to 3 stars.

I will start with the positives: 1. Damon Gethers - store manager has been very nice and understanding about all of my issues. He has gone as far as to pay for every repair since my first visit. 2. The store has always taken my car in the next day or the same day when I call them and get my car back to me within the same day of dropping it off. Those are the only two positives warranting the one star review. Here’s been my experience thus far: I’ve had my Jeep into the AAA on Kildaire in Cary on 5 separate occasions in 5 weeks since 7/12/2023. Upon my first visit, I received a seemingly trigger-happy diagnostic, when only bringing it in needing a brake job. I was upsold on an Engine Cooling System Service ($169.99), “Remove and Replace Thermostat” ($416.97), Tune Up ($660.93), Platinum Fuel Service ($199.99), and Remove and Replace Oil Filter Housing & Or Gasket ($900.98). My initial visit to what I was expecting to be a routine brake job turned into a $3,363.37 bill. To my surprise - driving my Jeep the next day, I was still having issues with my brakes, which clearly shows not only did they get trigger-happy with my diagnostic, they didn’t actually test drive my vehicle to see if they fixed the problem I came in with originally. I called them up after a few days of debating what to do, spoke with Damon, and brought the jeep back 8 days later on 7/20 (thurs) where Damon happily fixed the issues with the brakes and didn’t charge me for it. 4 days later, after a long weekend out of town and not driving the vehicle, I crank up the Jeep on Monday 7/24 with a check engine light on. Brought it in on Tuesday 7/25 and Damon again happily fixed the issue. I received a “Remove Replace Purge Hose” which solved the issue temporarily. Another week later, another check engine light. Again, Damon, slightly more disgruntled, understandably, fixed the issue at no charge to me. I received a “Diagnostic Service - Fuel Vapor Leak Detection Pump”. Damon showed me the part that was broken and assured me that this would solve the problem. I joked with him that “I’d be a paying customer the next time he saw me”, to make light of the situation, assuming this had to be it. I now sit here on 8/8 with another appointment scheduled for Wednesday 8/9 for my 5th visit in 5 weeks with another check engine light. The issue I am having is obviously not with money, because they’ve done the right thing up to this point. The problem I am having is there doesn’t seem to be an end in sight. The issues still have not been resolved and I do not feel like it’s fair to me to have to bring it somewhere else (Jeep) and be charged diagnostics and additional costs to fix problems that didn’t otherwise exist. I’m sure it’s only a matter of time that they will no longer take me as a customer and leave me with, what I am assuming will be, a large bill to overhaul the evap/emissions system entirely, since they are not been able to identify/diagnose anything properly, not even my brake job to start with. I hope someone from higher up steps in to help Damon because I’m sure he is sick of dealing with me. I hate writing this review in the first place because I know this is exactly what he’s trying to prevent but I feel like my hands are tied. My preferred solution would be if AAA would take my car for as long as needed to ACTUALLY fix it. It would be appreciated if it would be covered considering the hassle I’ve now gone through, but I really honestly wouldn’t mind covering some of the costs. I just want my car fixed. As the slogan on my receipts say - “ONE TIME, ON TIME, COURTEOUS HONEST REPAIRS”. Backstory - I bought my 2015 Jeep Grand Cherokee (now 90k miles) as a certified pre-owned in 2017 and have never had any check engine lights or issues outside of routine maintenance. I have also been a AAA customer since I had my first car in highschool, so 10+ years, despite not being a AAA member.

Hands down the best experience I’ve had getting my car serviced. I got a flat, far from home; walked in, and in 30 minutes it was all done. The only thing better than the price, was the superior customer service that Mr. Damon and Mr. Maurice provided. We’re extremely pleased with the whole team!! This was a truly one of a kind service!! Ten stars for them!!! They’ll have my business going forward.

This AAA location rocks! Damon makes me feel like im family and I know when he is there my car is in the best hands! Trust this team with ALL your car needs! They take their time making sure the repairs and maintance they do is TOP notch and if anything should go awry they stand behind their work!!! Thank you AAA team and Damon!

Went there as a AAA member to get an oil change. Was quoted an hour and a half until it would be done. They didn't even start by the time I got back over an hour later. I left, they didn't deserve my business

All I can say is if your a woman you will be ripped off I went with an alternator issue and they suddenly found $2000 worth of work that had to be done. A month later I went to get my inspection done and they claimed they couldn’t pass it because it needed all this new work. When I questioned that I had just had $2000 worth of work earlier they suddenly said oh I think we can pass it. When I took it to jiffy lube they passed it without even a question. Shame on these crooked people Do not use this location they are No good. Dishonest and a out to cheat you.

Actually, AAA deserves a big fat zero. I was a member for 3 years, and then they lost my membership check. So now I will have a stop payment on my check, which will cost me $40. But I won't rejoin because their battery warranty is a joke. Their 2 year warranted 10 month old battery died, and they said there is nothing they could do for me? Also, they never called me back on an in office auto insurance quote request. Besides, their roadside service takes forever to get to you. All this after thousands spent in their local shop. AAA isn't worth your investment in them.

came in for oil change, broke my wheel stud in the process. now I have to worry if they are going to do the replacement correctly since they couldn't even take a lug nut off correctly. I was second person to have a stud broken while waiting for my vehicle. last time coming to AAA. going back to my regular mechanic. never had an issue.

Rance provided excellent service from the moment we pulled in until our various repairs were complete. His communication, clear explanations, and overall customer service were outstanding.

I am so pleased with my experience at the Kildaire location! I almost wrote AAA off completely after having my brakes and rotors replaced at the AAA Glenwood location. That store is a joke and the manager Rick is useless! About 3 months after having brand new brakes and rotors on my Jeep, I began to experience a significant amount of squealing and eventually it turned into a grinding noise! After taking my Jeep back to Glenwood to correct the issue (I was obviously still under warranty) the technician simply stated that they "could not replicate the noise!" I was upset and decided to speak with the manager, Rick, about the issue. He tried to assure me that there were no problems found with my vehicle! I specifically asked Rick that if I heard the noises again could I bring my car back to him so that they can warranty replace my parts and he vehemently told me "no!" He tried to convince me that I needed to wait until 25-30K miles to allow my brakes pads to "mesh." After that interaction I was DONE! It didnt make any sense to me to have to wait until the warranty almost EXPIRED (@ 36K miles) to "see if the noise still happens." I no longer trusted Rick (the manager) or their technicians, so I went to AAA Kildaire (which is about 30 minutes away from my home) and surprisingly I was immediately welcomed with pleasant professionalism, and between Damon and Maurice, I felt that I had nothing to worry about! Their knowledge and understanding of vehicles and more importantly, their passion to help their customers blew me away. So I took another chance on AAA and from here on out, I will ONLY go to AAA Kildaire! I highly recommend this store, especially if you value integrity and respect. Just ask for Damon or Maurice and I guarantee you that they will change your perception of automotive customer service!

This is my second time at AAA kildare. I had my oil changed and it was a reasonable price because i had a coupon. I was there on time and greeted by Daron who quickly processed the paperwork and i left my car and walked to nearby shopping to run errands. Upon return, i had to wait as Daron was in the shop. When he came back he explained to me what they did and what they found needed attention. Total, all in was just under a thousand dollars. I asked him to prioritize the list and he did so. Top of the list were the filters—which were in need of changing. I had done the cabin filter myself and asked if the engine filter was just as easy. He said yes. So, with that i paid for my oil change and then i had to wait a bit for them to bring the car around. The 4 starts was because of the waiting? But all in all i was very pleased with the job done. I will continue to take my vehicle there for oil changes—usually there’s always a coupon-and hey! In aworld where everything keeps costing more and more, i appreciate an extra 20 bucks in my pocket. Even more beneficial, was they used Honda specific oil for my vehicle!! That was a win-win for me and my car!! P.S. i changed both filters myself using Honda parts and saved an additional 20 bucks and gained a lot of confidence in the process. All in: it took less than 5 minutes. Ladies—you can do this!!

I wish i could give them NO stars..... Please don't do business with Robert Krupica . Lots of choices regarding who you do business with and spend your hard earn money with, why do business with people who don't respect, value or consider you a customer and only just a $ for their pockets?. THE RUDEST NASTIEST PERSON working in the industry !!! BUYER BEWARE

On Christmas Eve 2022 my son ran his Toyota 2009 Camry left front wheel into a curb at 25 miles per hour (at an angle) while turning right. The car had to be towed, so I called AAA to tow it to my house. On Tuesday, December 27, I took pictures of the damages and took them to AAA and talked with Service Consultant Ron Hamel. Ron advised me to “make sure that the frame is not bent (or damaged) because we can replace all of the parts, but if the frame is bent, it will need to be straightened at a collision shop or the car can never be repaired properly. From Ron’s advice I had it evaluated and our result was that the frame was OK. I then had my car towed by AAA to the AAA at Colonades where Ron was and (he) received it into one of his car bays at AAA to be evaluated. Ron called me the next day with a list of recommendations and costs. Within 48 hours, my son’s car was repaired and returned to me. Amazing service with the best advice (possible) in a very difficult time. Because of AAA and Ron, I was able to enjoy the rest of Christmas and the New Year! I have been using AAA for fifteen years. They have all my car records and if my son’s car has a problem when he returns to college, I can have it serviced at a AAA certified garage. Thanks Ron! Merry Christmas and Happy New Year!

Love this place for car service. Honest and helpful service techs. I’ve had many repairs and tires from AAA. Highly recommend!

My car road much better after this service appointment. I am new to NC and was so glad my insurance person told me to go to AAA Care Care Center-Kildare. I felt they were fair in their pricing, honest and very nice. I would highly recommend this Car Care Center and will go back again for future auto repairs without hesitation. Thank you AAA Car Care Center-Kildare. 401 Colonades Way! I posted my review in error under the Cary Store. I am sure they are good but this is the store I chose to have my car work done at which included inspection on my vehicle.

These people are honest & accurate and as helpful as can be! I so appreciate them. I didn’t meet the mechanics who worked on my car , but they did excellent work. Alex was so helpful and took care of my concerns promptly. I highly recommend this business

I feel that there is an attempt to take advantage of a female customer. Certainly was not as thorough as the Walnut branch. No recommendations as to what I needed. The next day after oil change, car was shaking. They wanted to charge $129.00 to tell me why check engine light was on. After oil changes at both locations, something happened to my car the next day. My conclusion is, do not have a BMW serviced at a AAA.

Took great care of us. They worked to ensure nothing was done that wasn't necessary. We had been told by other car care we needed to replace the oil pan. AAA added dye to oil to confirm. Found it was merely a loose bolt. They have earned my loyalty.

This place get no stars from me. I went there today and tried to get my tire repaired or buy a new tire. They told me that my tire couldn’t be repaired. The guy wanted to charge me $217 for one tire. I left there and went to another franchise. They looked at my tire and said it could be repaired. I was out in about 30 mins and the BEST PART IS THAT THIS OTHER TIRE FRANCHISE DIDN’T CHARGE ME A SINGLE PENNY. I will never do business with AAA. They saw a woman and TRIED TO TAKE advantage of me BUT GOD!! 🙌🏾🙌🏾🙌🏾

I received outstanding service here when I went in for a battery issue after one of the AAA roadside assistance crew members had to come rescue me from the side of the road. The staff here was super friendly and kept me well informed. I was in and out of there way faster than expected. While I hope I don’t have to return anytime soon, this will be my first choice the next time I do have a car issue.

My husband and I took our car here recently to get engine repairs done. ( timing chain and all that jazz) I would just like to start off with what an awesome costumer service experience we had with Rance. He handled everything amazingly! Kept us stress free while extended warranty paperwork was going on. Got done what needed to be done in a great timely manner and kept us updated at all times. Also willing to help and figure out everything TOGETHER. Very understanding. He even took the time to call us after we got our car back just to make sure everything was doing great and we were satisfied. This place really does care!!! Our car is running better than when we bought it. Hats off to the mechanics! We are very pleased with this shop and will be taking all our vehicles here from now on. With the bad experiences we have had with other mechanic shops this one gives me faith that not every shop is out to get you!!! Thank you guys at aaa . You have really made a difference for us!

Fantastic staff. Very knowledgeable. Very helpful. Will do all that they can to help!

I never do reviews but I had to based on my experience here. If you’re looking for which AAA store to go to, I highly recommend you go to this location. I’ve been to many different AAA locations in NC and this store was by far the most professional, customer focused, and helpful. Rance provided outstanding customer service!!! Truly the best car care experience I’ve ever had, and this is now going to be my primary location for car maintenance/care.

The staff at AAA Kildare was exceptional. The communication was great, the service was top notch. I had an emergency car repair and they squeezed me in with no issues. While the car was in there they even fixed 2 other nagging issues that no-one else could repair. Andrew and James were professional and knowledgeable and the service was even affordable!

I was very late for my appointment Due to traffic issues and they were very accommodating. Very good customer service.

I had a nail in my tire and took it to AAA without an appointment, as I had been there recently for an oil change. James and his team went above and beyond in helping me get it fixed, even sending someone to get me a new tire so I could make an afternoon commitment out of town. I just can't thank them enough for helping me out and doing so as quickly as they did - highly recommend!

I had a flat and AAA call center highly recommended them. They are definitely knowledgeable and will for sure tell you, text you everything possibly wrong with your car. You will be informed if your car is older like mine. I have an older Honda that has high miles but still a good car. If you a branf new car you will be ecstatic due to fact that there are few issues to address. My car is old and I am on a budget so could only do a few things. Two tire replacements were 100 higher than my last purchase of two tires at another local place but I was strapped on time so let him charge me the extra 100 for tires that he had available. Knowledgeable staff for sure and the minute you walk in be prepared to pay 39 if brand car for oil change or 2000 for old car issues. Have money or go to alternative places. They do do good work though so still 5 stars. I am not rich tho so I have to seek alternative.

Great services provided. I just wish they had system in place that recognizes I am already a member and quit sending me the mailers.