Horrible experience. When we arrived the guy didn’t welcome us and just said “yes?” I told him that I’m interested in watches and maybe not a Rolex and he just answered “I have nothing to sell” not even a sorry. Maybe it’s true maybe not, but this is not the right way to talk to customers and especially the ones ready to spend 15k€. It’s called disrespect.

(Translated by Google) Upon entering the store it is already possible to notice the unpreparedness of the attendees, they are lost and do not know how to receive the customer. Extremely poorly prepared and untrained people. I do not recommend this place when buying or repairing Rolex watches, they do not have the slightest idea of ​​what they are doing and the unpreparedness is total. In fact, I don't know who is worse. Rolex Lisboa that takes 2 months to deliver a watch that was for review and that comes back with defects or Torres itself, that does not care at all to guide and satisfy the customer. I've never seen anything like it! Avoid it! (Original) Ao entrar na loja já é possível notar o despreparo dos atentendes, ficam perdidos e não sabem como receber o cliente. Pessoas extremamente mal preparadas e sem treinamento. Não recomendo este local na compra ou conserto de relógios Rolex, não possuem a mínima noção do que estão fazendo e o despreparo é total. Aliás, não sei quem é pior. A Rolex Lisboa que demora 2 meses a entregar um relógio que foi para revisão e que volta com defeitos ou a própria Torres, que não se preocupa nem um pouco em orientar e satisfazer o cliente. Nunca vi algo parecido! Evite!

I cannot praise Paulo and his team enough for the impeccable professionalism and courtesy they show every client that enters their shop. I’ve been returning to Torres of Cascais a number of times over the years, and each time I am more impressed than the last with the care and attention I receive from all of the staff the minute I am welcomed inside. At times where their inventory may be missing that one piece I’ve been hunting, they spare no effort in trying to obtain it for me or suggesting a suitable alternative that answers the call. I look forward to returning regularly and purchasing from them again soon.

Very professional and amazing customer service. Great experience provided from the beginning to the end, very very happy about it. The type of experience you're looking for when you want to treat yourself with a beautiful watch or jewel. Looking forward for the next time.

Very Nice Employees, Incredible service. The Torres Joalheiros team did everything they could to please me. The Best shopping experience i've had since a very long time. Thank you !!

I received a message to say they are open from 10h00 to 17h00. I arrived at the shop at 10h02. As I was waiting outside the shop, a gentleman arrived that opened. He was followed into the shop by two other people and a security guard. They glanced at me, entered the shop and proceeded to close the shutters with me standing outside. The did not even attempt to inform me that they only opened at 11h00. I find their attitude rude and unprofessional.

(Translated by Google) Paulo Tarelho, manager of Torres de Cascais, is a professional of the highest category. Anyone with any budget is always welcome. I have been to Torres de Cascais for a few years and whenever I do not have what I want, they find a way to find or find a better solution. The sympathy, attention, and professionalism are of the highest degree, anyone who is willing to buy quality products sold by Torres should never accept less than this quality, and that is exactly what Torres has given in Cascais. Paulo Tarelho, the manager of Torres Cascais, is a professional of the highest order. Any person with any budget is always well received. I've been going to Torres in Cascais for years and every time they do not have what I want, they either find a way to get it or they find an equal or better solution. The kindness, attention, and professionalism is of the highest degree, and frankly anyone willing to purchase the products sold by Torres should expect nothing less. (Original) O Paulo Tarelho, gerente da Torres de Cascais, é um profisional de altimissima categoria. Qualquer pessoa com qualquer budget é sempre bem recebido. Vou a Torres de Cascais ha uns anos e sempre que nao tem o que eu quero, arranjam maneira de encontrar ou encontrar uma solucao melhor. A simpatia, atencao, e profisionalismo sao do mais alto grau, qualquer pessoa que esteja disposta a comprar produtos da qualidade/preço vendidos pela Torres nunca deveria aceitar menos do que essa qualidade, e e exatamente isso que e dado pela Torres em Cascais. Paulo Tarelho, the manager of Torres Cascais, is a professional of the highest order. Any person with any budget is always well received. I've been going to Torres in Cascais for years and every time they do not have what I want, they either find a way to get it or they find a equal or better solution. The kindness, attention, and professionalism is of the highest degree, and frankly anyone willing to purchase the products sold by Torres should expect nothing less.

Highly recommend this store. Purchased a new Rolex during my recent visit. Customer service from Paulo Tarelho, the store manager, was fantastic. Great communication throughout the transaction. Buy with confidence. (Bonus is that the store location is in beautiful Cascais.)

(Translated by Google) Good, but too expensive (Original) Boms, mas excessivamente caros

Best service in the Lisbon area…Especially I have to mention Paulo, who is very friendly, always available and very professional with his clients… Also the other team offers high-end sales-advice.Highly recommendable shop…

Paulo was amazing to work with, we can't wait to visit him again soon!

(Translated by Google) I thought the store was beautiful and the service was super professional, courteous and welcoming. Nothing 'snobby' or false classism. (Original) Achei lindíssima a loja e super profissional atendimento, cortez e acolhedor. Nada 'snobísse' ou falso classismo.

Desconfortável. Apresentam-se poucas mercadorias e me sinto um intrometido no espaço. Com exceção de um simpático e amável vendedor, não sinto amor da casa por sua clientela. Uma pena.

Yi Qin is extremely knowledgeable with the different brands and types of watches. She is willing to go the extra mile just to bring a smile to her customers. She spent hours curating and recommending different watches to us. We are extremely grateful and pleased as we left the shop with our dream watches. Thanks yi qin!

Most wonderful experience at the Cascais Rolex AD. Many thanks to Luisa Reis, very friendly and professional. 🙂