Went swimming this evening during a swim for all session and had to leave after only swimming 400m. Half the pool was taken up by the swimming club and the remaining half a pool was absolutely rammed beyond capacity. I am aware there is is swim for fitness times however these are very awkward timings for someone who works, there needs to be at least one lane for swimming during swim for all timings! Alternatively could you advertise online how many lanes the clubs are taking up so that I can make an educated guess as to whether it is possible for swimming. I have come in a few times now and have left having not even done a warm up.

Great place , wonderful staff, very nice and polite, always happy to help . Didn't like the number of people around the pool watching their kids swim .... . All the dirt from their shoes goes to the water. I found it very hard coming out of the pool as people won't move to let you go ...... husband and wife and their baby on the prom..... to watch their kid swim... . In the meantime, there is a sitting area ..... I spoke to the manager about the issue and been told that there is no rule for that ......

Absolutely appalled by the staff at better gym lisnasharragh . Was having a birthday party for my 3 year old grandson who along with another 2 of the children has Autism and is non verbal . 20 minutes before the party was due to end staff rudely and abruptly came in and started clearing the table and moving people of their seats while we were still eating also the most disturbing part was when they started shouting at the child who is non verbal and autism to get off and without warning turned the bouncy castle of with it deflating with the child still on in , when I tried to explain about the child's needs the staff member smirked and walked away mumbling under his breath , his name was James and when asked by a family member why he was being so rude another staff member chirped in and said no more birthday parties . They were trying to rush us out before our time was up and the attitude and rudeness of the staff was awful. I paid for 2 hours and didn't expect to get rushed out early and get the attitude that I did towards myself and the child whose party it was .

I can only answer in regards to the gym. I didn't like my experience. Terrible lay out of gym equipment. The gear is not what i expected after a 20million investment. Far too many people in at peaks times but to be expected to be fair. What really bothered me was the amount of young ones in the place, hogging the machines. The groups of young girls were the worst. It honestly felt more like a crèche. I will likely be cancelling my membership before the next month kicks in.

Haven’t used for the gym here, only use the pool for ‘Swim for Fitness’. Not the best having most evening swim sessions in the smaller diving pool but it allows sports clubs and families to use the main pool. Annoying that the lockers use coins rather than padlocks but not to bad so long as you remember to bring coins. Good facilities and not to badly priced. Pool showers are hot with good water pressure. Good standard of cleaning and well staffed. Worth the visit.

Gym absolutely rammed to capacity don't join if you like a bit of peace/ease of access to machines/stress free workouts. It's not a viable proposition. No swimming lanes available. One star for it was a clean environment and friendly staff, absolute waste of time otherwise. Direct Debit cancelled I can't recall the price PM but for ten pounds I'd not use it.

Terrible! Was in for a swim and accidentally left my swimsuit behind which held sentimental value, and was told by a lifeguard that it was binned and that the staff never hold anything behind. And as you are unable to call the reception I couldn’t ask about them. Fuming as I can’t replace them

The cafe in this centre is ran by a charity. The focus of this charity is employing young adults with learning difficulties, to work alongside regular staff. The food, drinks, staff & level of service here is fantastic. I have heard its sadly earmarked for closure due to a lack of revenue, and being poorly ran by the top brass of the organisation. The staff have pointed out numerous issues, and offered their input for improvement, and the way forward. Sadly it seems to be being ignored. If anyone reading this lives, or works local to this place, please lend your support before its too late. Even a take away coffee would help keeps these great guys operational.

Fantastic gym if you're available between 11am and 3pm. Outside of that, the place is absolutely jammed beyond capacity and an all together unpleasant experience, no matter what the KPIs say.

Poor/No information on when majority of the pool is closed for private swimming training/lessons - this is not ‘Swim for All’. Not ‘all’ can swim there when it is closed to the general ‘all’. You can turn up and the ‘all’ are rammed into half the pool while a couple of kids get half the main pool and the entire diving pool. Waste of time. If you work full time you have a very narrow window post 8pm if you want a bit of organisation. Better could provide more information so that your paying customers can plan and work around the schedule of closures/restrictions. There are already tight booking requirements and time slots to adhere to.

I have only ever used the gym facilities, so can only share my experience with that. I find the gym overcrowded a lot of the time I go there. This seems to be due to a lot of unsupervised children present in the gym - seems like an accident waiting to happen with the way they are using the equipment. Staff on the gym floor either seem to be few and far between or non-existent. Cleanliness is good and if I can get to use all the equipment that I want to (which is rare), it’s usually in good condition.

Still hasn't even got a Sauna? It's like a buricratic process to book a swim, staff are blunt and it's just not a fun experience. Cash isn't good enough apparently and it doesn't hold a candle to the previous facility and this is an upgrade? Just waiting for Templmore to open for a workout and a sauna afterwards. Won't be back.

Main pool was cold, went into the smaller pool that was warm until some baby threw up and they had to clean the pool. Sent us into the cold pool then when the warm pool was ready it turned into a hydrotherapy pool so no one was able to get back in . Also when the pool floor was being moved there was a loud alarm that started to aggravate the kids especially mine with Autism then having the pool attendant blowing their whistle and shouting at me to get out as our short time was up upset him further as he didn't want to leave the water as the changing rooms were even colder!

This is a fantastic leisure centre, recently completely rebuilt, the gym is big and open and accommodating for all. It also overlooks the front main carpark and pool area so your not just staring at the walls.... It's got a full sized swimming pool and a separate diving pool and a large spectators area so you can relax and view all. It has all that you need including indoor playing courts etc, large changing facilities inc showers hair drying location and a cafe just inside the main entrance if you need a tea or coffee also sells snacks. Great membership deals as well. I personally happen to love it it's large very clean and the people and staff are very friendly and helpful if you should need anything. So if your in the area pop in and give it a try I don't think it will disappoint.

When swimming there for the first time in years the staff are very pleasant and helpful especially the reception staff member. Changing facility's are very modern. Pool was great.

Staff are good No indication when the pool is booked out on the app Far too many people in the gym at any one time Gym showers out of action for weeks

Great facility! Only issue is that it's too full, the classes get full quickly and the lanes are almost always shared between 3 people.

When you call yourself 'Better', you really should be. But this gym is definitely not. The physical infrastructure of the centre itself is pretty good. Most staff are pleasant. A few are bit disinterested and there's one little bloke on reception from time to time who's naturally surly and shouldn't be anywhere near customers. Some of the internet enabled cardio machines don't work in the gym i.e. they're not connected to the internet. And those that are, are really slow. Some of the TV channels on screens also don't work either. This really shouldn't be the case in a brand new gym, and speaks to a lack of due care, attention, oversight and accountability. It also speaks to 'Betters' real issue which is genuinely appalling technology. The website does not consistently function as a transactional website. Around half the times i attempt to book online, there's always a problem e.g. there are no available spaces (when there are - as confirmed with a phone call), or they want to charge you (when you've already got a membership) -or their system fines you for being a 'no show' (even when you've attended). I end up having to ring the customer service team time and again - and though they can generally resolve the problem (and are always friendly), it takes 10 - 30 minutes on average to do so. Such a waste of everyone's time, because Better have completely botched the technology - which is poorly designed and built, with loads of glitches that keep reappearing.

Have been a member of Better Gym Lisnasharragh for around 7 months, and recently I was taken into hospital. I’ve been diagnosed with a chronic illness which takes 1-2 months to stabilise with medication. I contacted the gym to freeze my membership as I can barely walk, so will be unable to use the gym for at least 2 months. I provided proof from my doctor of my illness; I was told that I had no proof that my illness would still be affecting me a few weeks from now, so they’re unable to freeze my membership. Sad to see a company more concerned with losing £35 than their customers’ well-being. Forced me to cancel my membership! Horrendous customer service.

In the gym 4 weight machines out of order. Young kids are coming striaght in from the swimming baths using the machines and there is no supervision. A bad accident waiting to happen they misuse the equipment and go on it at breakneck speed. Never seems to be enough assistants about. With the amount of money they aremakiing should have better staff. Locker rooms kept clean and tidy and helpful staff at reception.

Great for taking the kids swimming and staff are always very helpful and friendly. Joined the gym at one time but cancelled not long afterwards. Seemed oversubscribed and hard to get near equipment.

First gym I ever signed up for it’s ok prices are reasonable for students and they have everything you’d expect them to have and then some, only thing I would say is missing is a steam room/ sauna but other than that it’s good.

Transferred here when Avoniel closed. The facilities are terrific. I use the gym which has a wide range of equipment - I hardly use any of it! There is a one way system, hand sanitiser, antiseptics sprays and social distancing of equipment so they are clearly safety conscious. The staff are friendly and helpful. There is a wide range of classes. The app is handy for making bookings. And compared with other gyms, great value for money, particularly for seniors.

A great leisure centre,staff very helpful,spotlessly clean compared to other centres. There's a great choice of fitness classes but if you're looking for a great all round body conditioning, Andrea's step class on Wednesday morning is fantastic.Shes a great instructor & really keeps us all motivated to get the best out of the class.Thanku Andrea.

This is my local leisure centre. I use the swimming pool weekly. It is always clean and well maintained with friendly staff.

Good gym. Doesn't have a lot of the same machines as other Belfast Better Gyms though

Gym is very nice, all new equipment, a little busy but that is okay. I had Victoria take me for a HIIT class and she was excellent. All the staff have been very pleasant and helpful in general.

Really lovely and helpful staff on reception and in the gym. The gym is always spotless and well maintained. A bit more air con and music on would be nice, but that’s just being picky :)

If your looking to bring your kids swimming don't bring them here after about 35 minutes of swimming we where told we couldn't wear goggles covering our nose this would have been fine if the guards told off everyone else who was wearing nose covering stuff like clips we left very quickly after that as the water was quite unclean

Good staff on reception. The changing area is clean. A few of the doors have the locks broken off them though and haven’t been replaced but lockers and the rest of the area is good. Good hall for badminton and table tennis and again the staff have been great setting up. The pool is good when they have the separate swimming lanes set up for people actually wanting to swim lengths which saves everyone getting in the way. They should’ve put a few slides in, but can’t be helped now. Decent sized pool and clean 👍

First time back in the centre for over 25 years. Really impressive looking inside. Great views over Belfast when using the gym. All ages of adults taking part. If you haven't been yet, you've got to have a go.

If you're looking to take up swimming to keep fit, do not join Better Lisnasharragh. Every midweek evening, between 4-8PM there is no accommodation between the 2 pools for people who want to swim lengths, I have no idea why they will not put in a lane to accommodate the 5-10 swimmers who are there at any given night but they don't, leaving them to have to zig zag through the kids in the main pool. On top of that, you may have your plans to swim on the weekend ruined by the entity of the main pool given up for water polo. To make things worse, there is no direct line to the Lisnasharragh leisure centre to make a suggestion, only the UK wide Better call centre

Maybe you should use air con at your gym room? The warmest gym i’ve ever been too.. I understand energy prices but you charge for you membership more than before 🤞🏻

Great swim facilities, however for a brand new place only recently refurbished the equipment in the gym is doesn't match this, the boxing gloves provided offer no protection. Not as good as conswater or bettergym Belfast

A nice looking gym that looks clean and tidy. Not many machines, too many people at all times even when u have to book previously every single day. There are 2 machines out of service since at least one month and looks like they won’t fix them. At least they have parking. I give 4 stars cause is a good value for the price: £35/month indoor swimming pool included.

Beautiful new swimming facilities, I love that I can book a lane and enjoy a good swim. There's something for everyone, whether you want a swim on your own, take the kids or let the kids enjoy the aqua swim 💖

Excellent facilities including gym and 2 swimming pools. Clean with plenty of space. Covid policy in place for cleaning and hospital distancing. Friendly staff willing to help.

Lovely leisure centre, handy as it's just around the corner from me. Anytime I've been the staff are always very helpful and nice. I mainly use it for the swimming pool facilities, the changing rooms are spotless and the pool seems to be clean too. One of the best leisure centres I've been to.

The best of Better! Amazing swimming pool, swim at your own pace and you don’t annoy anyone because the lanes are lovely and wide. After swimming 80 lengths in 50 mins I deserved a treat from the coffee shop with its insane homemade cakes! £3 with free coffee! 😍

A lovely well run centre , kids have junior gym passes for here and its amazing the amount of stuff they can do and also very reasonably priced , always clean staff are always helpful and polite , no direct line to this centre as I've tried a few times over issues from the app and bookings but apart from that we love here .

Very well equipped gym, good size of swimming pool, lots of fitness classes available to suit everybody's needs. Friendly staff, always willing to help. Highly recommended🙂

I’m a better gym member. Consequently I swim for free and my girls for £2.40 each. Swim sessions are only an hour which isn’t the longest. Booking is via the app. Easy to get to from mine making it more suitable than the day out at Lisburn.

Great, Swimming classes are very good and they have excellent coatches

Great facilities. Didn't appreciate staff putting bleach and scalding water down at 10pm when people were still in the changing rooms. Felt very rushed and unwelcome.

Wouldn’t let me bring in my goggles even though they had a safety feature. Other than that it was very nice and the pool and changing rooms were very clean.