I have been to Nextcare around 5 times. Every time I go I’m sitting in the lobby waiting for around an hour, then for another 45 min in the room..? I even scheduled an appointment last time, not any better. WHY don’t they organize it so sick people don’t have to wait! What the heck are doctors doing after the 3 minutes they actually spend with the patient? If this was any other business..! They forgot I was in the room, another 45 min.! What a wast of time!

This is a bad place. The first time I wrote about it, but after contact with one good employee, I decided to change the review. But you can not rate this place only thanks to 1 merit. Choose another institution, believe me, for six months of working with them, 80% of the negative and the loss of a colossal amount of vital energy.

Not sure what happened today, but concerning… I booked my appointment using the app for 1:00, I got there and checked in at 12:30. The app said only two ahead and I should be seen around 12:45, wow I thought, an hour later…. still sitting there, when I asked they indicated they were short staffed and running behind all morning… then someone came out and indicated there was a problem and they couldn’t take any more patients back, I had to go to another location and wait another 2 hours to be seen. I’m not sure what happened and I do hope that the many people who they continued to schedule for later in the day were able to get the medical support they needed. I have been here before and service and Dr. was great, not sure why they didn’t just stop taking appointments if there was an issue.. I’m sure many would have simply scheduled for another location.

Currently sitting here 2 hours after my reservation time- 1: it seems like you are making an appointment but it’s just a spot in line; 2: they have zero empathy at the front desk (monotone person giving excuses to anyone that asks a question). They know they are behind because they keep saying it to other people coming in but they aren’t being honest about the time- like I said I’ve been waiting for exactly 2 hours at the time of writing this (can’t get an appointment with my primary explains why I’m still here) and they tell people they are about 20-30 minutes behind! This is my second time here. The lady Time was late also but around 30-40 minutes. I won’t be coming here again and I don’t recommend this place. Also my insurance copay is apparently cheaper at minute clinic. Wish me luck to finally be called back.

The doc we saw was a super kind, patient, professional and knowledgeable gentleman (Phil I believe was his name?). He is a retired emergency room doctor and genuinely care for people. This is the kind of humans we want in this industry, not those who do the job just for the pay. My mother has limited English and had a mild stroke. We went in at almost close time. But the front desk, nurse and doctor were not rushing us at all. This is a great urgent care clinic and I would definitely recommend it to anyone I know in Austin.

I was sick, needed to be seen close to home easily and quickly. The NextCare staff was compassionate and understanding. They got me in quickly and I was seen by the doctor with a very short wait. He listened to me, understood my concerns, and provided excellent care without delay. I will definitely recommend NextCare to others!

Inital visit was fine but had to update review due to serious issues. Dr. Melinda Ryan stated she would order a urine culture and call with results in 5 days. She never called. When I contacted them about the results they stated they never sent the urine for culture. They did not want to admit they made a mistake and forgot to order the test. They eventually admitted the mistake. They said come tomorrow to provide new sample so the test can be performed. Upon arrival was told i would have to pay for a new office visit for $100, not including the test cost. They want me to pay for their mistake. Maggie the customer consultant at the front desk has no medical training so she was completely unhelpful. Could only say sorry, nothing else. Manager Ryan (last name would not be provided to me) was not in the office and could not be contacted to correct their mistake. In what world must a customer pay for the companies mistake? Complete waste of time and money seeking care at this facility. No follow through, no compassion, very few brain cells to be found here.

Set an appointment at 5:15 pm. Arrived at 5pm to complete paperwork. At 5:40, I asked what was the delay. Only then did they say that they had an emergency admit. It would be an additional 25-30 mins. What that tells me is that they're understaffed and don't have the professionalism to notify those that made an appointment that they'd be bumped for more pressing concerns. Please either get another dr to handle patients with appointments and a separate doctor for emergencies. Expecting patients to wait for over an hour to be seen is inconsiderate to patients relying in care. Just as a doctor wouldn't wait an hour to see me, I don't care to spend my evening waiting for a dr to see me.

I don't know why I went to this place even after they took so much time when we visited them first time. They kept me waiting for 2 and half hour and dint even examine me, then in last I have to leave as I was having lot of pain. I was in around 9:30 to 10 am and online it was showing only one person ahead of me with regulars appointment and two person with walk-in but suddenly they started taking people who checked in after me , In starting I ignore it but then suddenly guy started calling a lady who was not even their. I checked my spot online and here come the surprise they removed my name from list so I asked the front lady and she was in shock and said they will call me soon, you should understand where the mistake happen. in next 5 min they call me did initial checkup and kept me in room for long time and said only two people ahead of us but again we end up waiting their too. even after explaining everything and request from my wife and me they dint listen and we end up in leaving the place. so Thanks a lot for your service.

I understand people are frustrated about waiting, and I get it, because not everyone can afford that time, but I think it’s easy for us to forget that it’s flu season during a pandemic in America. It’s not any specific person’s fault and I think that’s important to remember. While it was a longer wait time, the receptionist was kind and apologized. Both the nurse practitioner and the doctor seemed to genuinely care about my symptoms and didn’t feel like they were trying to rush me out like I’m a number, which is not what I can say for other places. So, I really appreciate that kind of care and, to me, that’s what’s most important, and I think other people care about too once they let go of their impatience.

I love this urgent care and I will continue to return. Very friendly staff. The doctor was super helpful and friendly as well. Super clean facility. The wait was basically non existent when you consider how it is at other urgent care

do NOT waste your time. Go to another facility or straight to the ER. I went there straight from work because it was closest to me and I could not breathe. My lungs were spazzing and I had had 2 asthma attacks in 2 hours (haven’t had one since about 6 years ago other than that). First, they made me wait to even be asked why I was there because they were messing with the computer and the receptionist was mad her chair was too low and she couldn’t fix it. Then, after me saying I COULD NOT BREATHE, proceeded to tell me they had 3 appointments ahead of me and I would have to wait, even though the appointments were not there yet. I asked why appointments for 10 minutes and so on in the future were placed ahead of my NOT BEING ABLE TO BREATHE (white lips, purple fingers and all) and they just suggested I go somewhere else. Would give no stars if it were possible. Now i’m in the ER and they have me on 2 treatments and are taking chest x-rays because they heard how I sounded when I walked in. Absolutely unbelievable, unprofessional, and unreliable.

They treated me promptly and kindly. Great doctor. Doctor Robert's has a kind heart I could feel it and the front desk staff went above and beyond. I wish I could see him as my primary care doctor.

Absolutely the best Urgent Care visit of my 73 years. Efficient, gracious, the nurse was 100% kind and Jen the doc was one of best I’ve ever visited with. Excellent information!

Everyone was friendly, professional, and helpful from the front desk, to the nurse, to the doctor. The wait time was minimal and I was treated quickly, but efficiently. I definitely recommend this practice to anyone seeking proper urgent care.

I was feeling worse this morning. I've not been sick like this since February, 2019 with the flu. I did my research of local urgent cares. Finding great reviews! They didn't disappoint! The receptionist (My apologies for forgetting her name.) was welcoming and so helpful! Art the NP, I think, Art was just as welcoming! It was as if I'd been there in the past. The FNP, Jennifer.was as welcoming and a lovely bedside manner. Despite computers going down, they forged ahead. I had no problem waiting. I may have tested positive for Covid. But, my entire.experience was.a.5***** Thanks bunches! 🤗

Like so many other reviews, we had to wait 2 hours past our "appointment" time. It's just a bait and switch, plain and simple. Call it a wait list, not an appointment. And no I don't want to talk to whatever third party HR y'all got answering these reviews trying to placate people. Just be better. Employees here clearly know that the wait time is an issue and they get an attitude when you bring it up. The actual care once you're in is rushed but otherwise fine (I mean you can hardly blame them). (But also Imma blame them, because it sucked.)

Every time we have gone in, we are treated professionally and courteously upon entering. The medical staff has always been professional with excellent bedside manner as well. This time, we were getting a physical for school sports and we were seen fairly quick in as a walk in with 3 physicals ahead of us. I highly recommend this Cypress Creek location!

We had to come here since our Primary Care was closed! Our apt was at 4:20 and it took less than 45 minutes for the PA to come into the room- do his stuff, the MA(i would assume) to administer medication and then the final completion of paperwork. The place was quiet and clean and very efficient! Very impressed! I’ll update once/if i receive any other bills from here outside of our copay.

I easily made an appointment online and checked in on my phone. After walking in, I was kindly greeted and I confirmed my check in. Not long after, I was seen and treated by friendly professionals. Thank you!

The assistant and physician that attended to me were both great. Informative and professional. I'd give 5 stars if they ever answered their phone. I have called three days in a role and have remained on hold (an hour one day) and never spoke to anyone.

Made an appointment for 9:20 in advance because I woke up almost unable to breathe and was sitting in the lobby for an hour. No one was called and the app said I was second in line. Finally left because I don’t have time in my day to sit around for absolutely nothing I might as well be home. Don’t recommend not sure why people are giving them 5 stars with service like this.

We have come here frequently and the staff and Drs are great. However today’s wait (with an appointment was 90 minutes before I ever saw the Dr. If my son didn’t really have to see the dr we would have left.

It only took me 10 minutes of waiting before the nurse called me, which was good. However, after being placed in the room and waiting for the doctor, I had to wait for 1 hour before the doctor finally came in. She seemed rushed and only spent 5 minutes conducting a quick check. After that, she asked me to wait for her to bring the prescription. Unfortunately, I had to wait another hour before I finally received the prescription.

I called them and they got my appointment in 30 minutes.. knew there would be a wait but not long at all. Highly recommend. Everyone was incredible over the top nice… the doctor was amazing and so kind..went elsewhere before in CP and will not go there again… totally professional. And took time and care.. A++++

The front desk lady was super helpful and knowledgeable. Her energy was very vibrant as well! The entire staff that helped get me my services done were all very helpful and vibrant as well. Would recommend to anyone who appreciates these types of things like I do ☺️

Stay away from this place. had an appointment and took 2 hours to get simple x-rays only to be given someone else's images that weren't correct and charged for it. Front desk manager wouldn't even bother to talk to me and disregarded me like I was nothing and would not acknowledge their mistake.

Although the wait was a bit long, the check in online and paperwork process was super simple (even from a mobile device) and the doctor I saw was incredibly kind and helpful! I made an appt online prior to arrival so I would recommend that!

Visit went great..josh is always pleasant. Mary is great. Wait time is long other wise five stars. I get running behind but 1.5 hours is ridiculous. Why bother do appointment of it's always behind?

We are so glad for this medical facility. The staff is patient and good. The Doctors, NP, or PAs that we have seen are good and careful with our son. They don't charge you astronomical prices. And so, we return again and again! Thank you NextCare!

The receptionist was warm, welcoming and helpful. I was seen by Dr. Philip Roberts. He explained my treatment in a way that was easy for me to understand. He has great bedside manner, and is very knowledgeable. I highly recommend NextCare is as an option for urgent care needs.

Made an appointment online filled out all the paperwork and uploaded my cards, super easy. Receptionist was very nice,so was the medical assistant but Dr. Robert's is the best, super friendly and explained everything very well. This will be the place I use for my urgent care needs. Thank you 😊

Easy, fast and everyone was super nice. Unfortunately they didn’t have strep tests, but were upfront about it when we talked to the nurse. Overall good experience for urgent care. Thank you!

I'm always taken care of at Next Care. You can check in on your phone, leave go home and they text you when your up. I was in and out in 10 minutes. It's easier than taking off work and going to a Primary care physician. Excellent quality care. I love this place.

I have seen two Dr.’s and a NP at this location and they are always friendly and knowledgeable. There is some wait time because it is an UC with walk-ins and scheduled appointments but that is to be expected. The front desk staff is very nice as well. I always use this clinic for sick calls, stiches, and the unexpected. Thank you for your kind and knowledgeable treatment. You’re always there when we need you!

I went in with Covid and saw Dr. Roberts. He thoroughly explained what was going on inside my body and what to expect in the next couple of weeks. He was wonderful. If I could have him as my GP, I would do it in a heartbeat. The whole staff was great - on a busy Sunday morning.