3/5 Michelle M. 10 months ago on Google
We
booked
the
Four
Seasons
for
a
24
hour
trip-
the
location
is
great.
The
experience
was
the
worst
I’ve
ever
had.
Upon
arrival
to
the
hotel
at
2:45pm
the
front
desk
explained
that
our
room
was
not
ready
because
we
had
arrived
15
minutes
before
check
in
began.
We
understood
and
sat
in
the
lobby
area
to
wait.
After
30
minutes,
the
concierge
asked
if
we
would
like
a
drink
on
the
hotel,
to
which
we
asked
for
an
update
on
the
room.
She
said,
“they
are
in
there
cleaning
now.
We
were
very
busy
yesterday
and
so
the
staff
is
behind.
It
will
be
another
10
minutes.”
At
3:45pm,
I
explained
to
the
concierge
that
we
had
a
dinner
reservation
that
we
would
miss
if
the
room
was
not
available
soon-
the
young
man
called
the
housekeeper
directly,
and
we
were
given
an
estimate
of
10
minutes.
Our
room
was
not
ready
until
4:05pm.
We
were
escorted
upstairs
by
the
gentleman,
and
entered
what
was
an
underwhelming
room.
It
looked
as
if
it
was
a
rushed
clean
up
job.
We
left
for
dinner,
and
upon
return
noticed
that
the
room
was
further
cleaned.
More
towels
were
added,
more
pillows,
and
a
few
bathroom
items-
along
with
a
card
and
fruit
tray
from
the
housekeeping
manager
apologizing
for
the
delay.
We
were
perplexed
by
the
mundane
cleaning
update
as
we
were
aware
it
was
not
the
evening
turndown
service.
We
realized
that
these
items
were
supposed
to
be
in
the
room
during
initial
arrival,
but
because
of
the
rushed
job,
they
were
not.
We
arrived
back
to
the
hotel
at
11:30pm.
At
this
point
the
evening
turndown
service
had
been
completed
and
there
was
another
plate
with
chocolates
waiting
with
another
apology.
The
next
morning
we
went
to
breakfast
at
Marcus
Restaurant
in
the
hotel.
The
service
and
food
was
below
average.
We
watched
as
many
tables
around
us
received
the
wrong
food,
and
then
to
no
surprise
our
food
was
also
placed
on
the
wrong
table.
We
ordered
avocado
toast,
chia
puddling,
steak
and
eggs,
and
chicken
and
waffles.
The
only
item
meeting
expectations
was
the
chicken
and
waffles.
The
avocado
toast
and
chia
pudding
were
lacking
flavor.
The
steak
was
tough
and
lacked
flavor.
We
took
one
bite
out
of
it.
We
wanted
to
return
it,
but
were
unable
to
locate
our
waitress
and
so
it
sat
on
the
table.
When
she
arrived
and
asked
to
take
the
plates,
my
partner
replied,
“yes,
the
steak
was
very
tough,
we
did
not
enjoy
it”-
the
waitress
just
looked
and
walked
away.
As
we
waited
for
the
check,
tables
around
us
were
continuously
receiving
the
wrong
food.
The
experience
was
lackluster
at
best.
We
decided
that
we
no
longer
wished
to
be
at
the
hotel,
so
instead
of
staying
for
late
checkout
we
decided
to
depart
at
11:30am.
We
were
greeted
and
told
to
wait
on
the
couches
until
the
next
person
was
available.
The
check
out
process
seemed
to
be
smooth.
The
woman
who
completed
the
check
out
asked
if
we
had
a
car,
and
then
realized
the
car
was
never
charged
to
the
room.
She
said,
“you
will
have
to
go
down
to
the
S1
level
to
retrieve
your
vehicle
and
pay,
I
will
walk
you
around
the
corner
to
the
elevator”
then
said,
“do
you
have
bags?”
And
just
stared
as
we
said
“yes.”
My
partner
picked
up
our
bags,
and
a
table
tipped
over
and
cracked-
we
were
then
told
by
the
manager
that
we
would
be
liable
for
the
table.
We
explained
that
in
grabbing
our
bags
with
no
assistance
the
table
was
knocked
over,
and
at
no
point
were
we
given
assistance
with
the
bags
(the
manager
tried
to
insist
that
the
woman
offered
assistance)-
the
manager
agreed
to
look
into
as
we
waited
25
mins
for
our
car
to
be
retrieved
since
the
woman
sent
us
to
the
wrong
location
to
receive
the
car.
Overall
the
experience
was
beyond
disheartening.
We
were
a
set
of
the
few
people
of
color
in
the
hotel.
It
is
hard
to
feel
that
this
incident
was
not
one
of
service
inequality.
We
watched
countless
other
people
be
attended
to
and
treated
with
respect,
which
we
did
not
receive.
We
received
a
mundane
credit
for
the
issues
with
service,
and
a
liability
issue
as
we
were
leaving
the
hotel,
all
due
to
a
lack
of
equal
service
by
the
staff-
no
attention
was
made
to
make
sure
our
stay
was
the
same
as
those
around
us.
Never
again.
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