This was the dirtiest hotel I've ever stayed at. The lobby and hallways weren't bad, but my room could have qualified for FEMA assistance The entire room smelled like mildew, there was black mold on the shower curtain and all over the bathroom ceiling, the wallpaper was pealing away from the wall, the towels and shower mat were dirty and stained, one of the comforters was also dirty, and when it was pulled down there were stains on the sheets. Staying here also feels like you've been transported back to the 70's, and not the good part of the 70's. Staff were nice though!

I stayed at The AmericInn hotel in chanhassen previously, and I must say this past weekend my husband and I stayed there for two nights and added an extra one because the hospitality and the room was a five-star to us. The front desk was very pleasant, are sweet was very clean, and although I am a picky eater they had a variety of items for breakfast that we were very pleased for. We have decided that when we visit the cities that for now on our choice will continue to be the American in chanhassen. Sincerely Mr and Mrs Fragale

Not a bad place to stay. Service was good, Rooms are cozy, beds are comfortable, and breakfast was good. Could not give it more than 2 stars because the shower in my room had mold all around the ceiling where the backsplash met it. As well as inside the shower head where water sprays out. Hotels if they can be anything should be extra clean.

Overall everything was great! The staff was excellent and very helpful. I checked in when there was a dance competition and wedding party there as well, so it was a little busy. The room was clean, they are a little outdated compared to some hotels but it was quite nice. The only complaint was the shower ceiling had a little mold on it. The pool was nice and so was the hot tub. Towels were gone but we made it work! (Again, busy so not complaining at all in this one!) I would definitely come back here and appreciate the fast service and friendly staff.

Our stay was average. The bed was comfortable, room was in general ok, but maintenance items were evident. A hot breakfast was offered, but the staff was not readily on top of keeping items replenished. Pancake maker was down that morning. We did use the pool and hot tub. Pool was a bit cool, but hot tub was perfect. Fitness room is very small and needs upgrading.

Rented a suite for an overnight stay. We're here for a wedding. First the good points. Fairly large 2 room suite. Very comfortable king size bed. Unfortunately this place is not up to standards I've come to expect from Country Inns. The room decor is clearly dated. The carpet is shabby and worn. It doesn't seem that the carpet was vacuumed before we checked into the room. The living room couch is stained and dirty. One of the lampshades was damaged and taped back together. The bedroom phone didn't work. The curtains are off track and the blackout shades have holes in them. The wood furniture is chipped and worn. There are holes in the bathroom walls plugged with what looks caulk. Just a general lack of attention to detail. It's a shame. With a refresh and deep cleaning this could be a much more pleasant room.

We went for our yearly trip to the Ren fest and overall appearance I was impressed by the hotel and the breakfast was wonderful. Bad part was the foldout bed/couch had stains and the sheets on that mattress seemed dirty. Fwd to a few weeks post trip, my kids and I are starting to get horrible welted bites everywhere. We were shocked to find out that we had bedbugs follow us home. This was the very disappointing part of our fun trip. I've been at my wits end getting them cleared out of our home now.

I really enjoyed my stay here. I was here for 4 days. The rooms were clean and the staff was very pleasant and accommodating. Its centrally located and within walking distance of restaurants and grocery stores. Great complimentary breakfast in the mornings. I'll definitely be back.

“Compton in Chan” Employees make gun threats Unreal level of poor service and disrespect; have to post. Have stayed at this place many times in their king bath suite and although other reviews say it’s dirty i found the rooms nice and hot tub is great when it is working. Called the hotel desk last night to ask what rooms they had available and was excited. Employee yelled at me that she was by herself and hung up. Called few min later again with similar reaction but got transferred to “reservations” no one answered after 5 min or so. Booked the room I love on hopper app, got to front desk and told employee I thought we talked earlier and was sorry she had to work alone (trying to empathize and be nice) She said she not alone and started talking about brandishing guns, was weird but ok I’m an old man in Chanhassen was trying to get away from my loser parents a bit. Gave me the worst room that wasn’t even clean, I showed her my booking and was very polite and asked to help resolve. Was willing to pay more and happy to upgrade (even though my booking showed the room I was used to). Lady started acting violent again, never felt so disrespected; treated like I’m some hit man from her opps. Avoid this place at all costs this is Chanhassen not Compton you will get Compton treatment here.

I got married at Chanhassen Dinner Theatres in July 2023 and booked large suites at the Country Inn & Suites for our getting ready space as well as for guest rooms. The rooms were so spacious and were perfect for having my bridal hair and makeup done as well as for some beautiful getting ready photos. Eric in the office was great to work with for coordinating our room block for our guests. The rooms are very comfortable, and it was great to have breakfast included in the morning!

Got to our room the room was very dated, the tvs were old and took forever to turn on the bedroom TV had lines going through the picture the guy working the desk has no clue on how to handle situations. The bathroom was very outdated and worn, the bath and jets were disgusting the shower was just as bad, the sink at the bar had rust and dirt on it, the fridge was dirty, the only nice thing was its right down from the chanhassen dinner theatre. For $250 a night I could have spent that down the road for the weekend at the cost. I will definitely not be staying there I mean nevef!

We had a king suite #209, and the room was an absolute dump. The toilet had a ring of black on it, the shower was broken, the counters were disgusting, there was a condom sticking out from a dresser, used Q-tips on the floor. The refrigerator was disgusting, the alarm clock was missing, The carpet are tattered. The staff seemed way overdressed for a hotel that provides unsafe rooms. I travel a lot for my work and this room was disgusting. The next morning, the manager called in and there was nobody to report the disgusting mess. I would never recommend this hotel to anyone. Worst hotel stay since I can remember.

Definitely not pleased with our experience here. We got in our room and it smelt very musty, and the bathroom had a VERY FOUL SMELL of dirty scalp. They offered us two other rooms, and both had very bad smells as well. They were actually worse. There was also mold on the ceiling, and there was no tissues refilled in the bathroom. I also don’t think house keeping ever comes. And I’m almost POSITIVE NO ONE CLEANS THESE ROOMS. I’ll include photos of how nasty this place was

The rooms were more than adequate...nothing fancy or "designer" initiated. It's your comfortable, good-night sleep place with all the amenities needed. The personnel were friendly and accommodating (we were part of an out-of-town wedding contingent); so they were very flexible and willing to help. The morning buffet was also adequate and well kept.

The staff are more than pleasant they are extremely friendly and accommodating. It is not a “ modern” hotel however it has been kept with great care and it shows. Incredible clean, organized, and comfortable. The beds were quite nice. Not hard. And the sheets and pillows were truly enjoyable to the skin . Not the usual sandpaper of less expensive hotels. The pool is very small but great fun with kids. The hot tub is huge and really hot. Enjoyed it thoroughly. Location is excellent and it was a perfect over night , last minute get away for my family and I . Would stay again for certain .

Extremely clean and cozy. Everyone was very friendly! Beautiful foyer with a fireplace! Very nice case with items honoring Prince in the hallway!

Perfect location to stay if you're visiting Chanhassen Dinner Theater! Plus you receive a room discount! Incredibly friendly and knowledgeable staff, clean rooms, comfortable beds and fabulous showers. Noon check out as a bonus!! Will book again when we're back in town.

First of all the facilities are very outdated. I can live with that. However, the room was full of stains on the furniture and bedding. We requested the bedding to be changed and it wasn’t. There were big spiders in the room and black mold all over the ceiling in the bathroom. Besides the disgusting appearance it’s also a hazard to anyones health. This place should not be able to operate with these conditions.

Arrived Saturday 10/22/22 for a fun night at Channhassen Theater. First thing one in the party nearly fell in the bathroom because of an oily/greasy area on the floor. Contacted front desk, nothing! Ordered a rollaway bed, the mattress covering was torn and the foam looked like it had been chewed on. Finally, the ceiling outside the bathroom door was leaking and the carpeting was saturated! At checkout we informed the front desk and the reply of okay??? No sorry, nothing. I have worked at the company at one time and I know this is not there standards. Very disappointed in our stay.

At the end of the day it's a hotel. Definitely a number of things weren't great, but it's not the worst I've stayed in. The good: it's convenient for events next door at Chanhassen Dinner Theater, the hot breakfast food was good (watch out for the chorizo if you're a Minnesotan! It's got a spicy kick, but worth the pain!) The bad: The check in process was very impersonal, 1 of our 2 room keys didn't work, the couch had a large stain in it (avoided that half) the towels had holes in it and the floor mat looked like blood on it (probably not, but still not a great thing to look down and see). The thermostat is in a completely different room than the heater/ac so temperate control is impossible. The dresser was falling apart and opened itself randomly. Our room only had two Kleenex in it, as in two single tissues, and no replacement box, same goes for the toilet paper, no back up and one of the rolls was basically empty. The shower was unnecessarily complicated to operate, and caused the sink in the other room to leak/run while showering. The real fun kicker was the piece of metal protruding from the outlet! Thankfully I know electrical and it's just a ground plug, but still not a thing you want a guest seeing! (I pulled it out for them). Upon check out, they didn't even ask how my stay was, just took my key and fell silent, I'm like, do I need to sign anything for you? "No, you're good." Not a horrible stay, but still has a fair number of things that should have been seen by maintenance/housekeeping. If I had no choice, I would stay there again, but it's not going to be at the top of my list.

Just want to say THANK YOU👍👍🤗🤗 to Eleanor at the front desk for finding me a room at 11:30pm after Fairfield Inn in Shakopee gave mine away (with no notification) and everywhere else was already booked up. She was fantastic on the phone, held the room for me with no credit card while I frantically drove there, and was so incredibly sweet and accommodating that I wanted to cry tears of relief. Thank you, thank you, thank you!!!

Great stay here after being stranded in the winter storm. Staff was exceptionally friendly and accommodating, going out of their way to be helpful. Room was spacious, comfortable and quiet

My stay was okay! Great to work with prior to booking in terms of my room block and wedding accommodation. However, I made it very very very clear I booked the presidential suite for my wedding night.. I made numerous calls beforehand and booked it months in advance. Come my wedding night I just got a regular room. That was extremely disappointing. Wished I could have had a special accommodation that I requested. Felt like they didn’t understand the importantAbce of my stay the night of. Also the blinds were hard to figure out and I couldn’t get much sleep the night before my wedding.