Although this is an older hotel, I found it cozy and comfortable. Like coming home to the traditional soft lighting and warm colors room decor. I love the small reading lights attached to the bedside lamp. Small touches make a world of difference. A welcome change to the minimalist ultra contemporary shades of gray and harsh LED lights that are more common in hotels these days. I think this Marriott was renovated a few years ago and the beds and pillows are super comfy. Carpeting seems newer. An added plus is the rooms have balconies with screen doors. They only open approximately 6 inches but it’s enough to let the fresh air in. The hallways were a little musty smelling but my room was perfect. My room was on the 14th floor and very quiet. I have allergies and sensitivity to fragrance, air fresheners, strong smelling cleaning products. I had no issues here. The lobby does have a light Marriott signature fragrance I could do without but it wasn’t overpowering. Also, the attached parking garage was free for guests. As a frequent business traveler this quiet, no frills Marriott was very comfortable. The check in was easy and I was warmly greeted and offered bonus points as a Platinum Elite member.

Stayed there 9/27/23 Bed was so Comfy! Rooms & Hotel was clean & a nice! Was there for a concert at the civic center the Shuttle bus took us a block away very naive Driver! When concert was over the driver was heading out the door to go home 4 the evening & I called him, he came right away & took us back to Hotel before his shift was over! I didn’t use any of the other amenity's like the pool or restaurant but they looked nice! I would definitely stay again it’s well worth it❤️

Was skeptical to stay here due to bad reviews but was very happy with this Marriott. I think they're doing some light renovations as the carpeting was new. Room was nice and clean. Breakfast buffet was also great with tons of options. Lounge was great too with nice dinner options. Definitely will be back

I slept great here and the bed was soft and comfortable. It was quiet and I could adjust the AC to a comfortable cool sleeping temperature. The garage parking was free. This is a good tip for anywhere, lock your vehicle and remove anything you don't want stolen. I had a bicycle stolen from the inside of my car during my weekend stay.

Great service. Staff down to earth and genuinely caring. The shuttle was very helpful to get around. The conference we attended was spread out around downtown. Wish the sliding door in room actually opened further to see the fall colors, the windows were filthy so not easy to see the view... but that was the only disappointment. Great deep bathtub perfect for a soak after a long day. They are eco conscious with bottles of shampoo, conditioner and soap mounted in shower for refilling vs the wasteful small bottles. No heat, and it was chilly...not sure why the hotel hadn't turned the heat on yet.

This location gives off great vibes in the lobby and restaurant. It really is nice to sit and eat in a cozy atmosphere. The room not so much the same. The hallways to the room has carpet that has come unglued and it makes it hard to push the luggage cart down without it getting stuck. But it also was an issue just walking down where I tripped over higher spots that you can’t tell are raised. This needs to be fixed immediately for safety. The room was ok, there were stains on the linens that were off putting, had to ask for new ones, and the room I had faced the hvac systems which were just loud and continuously humming at night. Pillows and sheets were just rough and not comfortable to be in at all. The location is spot on but I think I would opt for another location if I ever came back.

Many thanks to the staff at the Charleston Marriott Towncenter. I accidentally left an item in my room which they went to extra effort to retrieve and arrange shipment to me. There were several items of personal value to me, so I really appreciate their attention to the customer experience. We will be back!

Stayed overnight in April when prom was in full swing. No biggie. Imaginative suits and dresses on young naïve kids is fun to watch. Room was spacious and clean. Restaurant had decent food--not great but decent. Good location.