So i literally just placed an order probably an hour ago and my wife goes to bite into her chicken and she is met with this. A price tag fried into her wing. Smh. Bit into a crab Rangoon simultaneously and the thing was completely saturated in grease. I’m the process of trying to get a full refund but the fact that they’re even producing food like this is outrageous!

Just ordered from Uber eats. The general style chicken was old and obviously microwaved with a weird smell and it was soggy (couldn’t eat it)The fried rice was just some rice with soy sauce. It smelled bad, we didn’t even eat it. Don’t order from them, they clearly don’t care about the food quality here.

This was my favorite Chinese Restaurant when visiting in my hometown…. I just ended haven’t eaten meat in 21 days…. Excited to enjoy some BBQ Ribs and Fried Rice while watching the game …. And this is what I got! BURNT RIBS!! WOW!!!

I ordered sesame chicken, this is not seame chicken. This is frozen breaded chicken out of a bag rolled in tomato and peppers.... i will never come here again.

WARNING!!!!! The two individuals are the meanest people you will ever meet! Our food was delayed and they had about several people waiting and instead of apologizing and letting us know what time the food would be ready they begin yelling at us and treating us like dirt! I ended up having to take their picture and also post it and told them I was going to leave a review and they say they could care less! The AUTHORITIES ended up coming out to the location because they were acting out of control and they refused to issue refunds! They were even rude and mean to the officer! Please choose a better location to eat! These people clearly need a break or some type of vacation they were yelling at the police yelling at customers and this was all on Christmas Day mind you!

Used to be one of our favorites, HORRIBLE Now!!! Fortune Cookie used have have amazing food, but not any more. It has taken a 180 and is the worst Chinese food I’ve had! Gross! Mongolian beef was 80% mushrooms, Cashew chicken literally had 3 cashews in it. Not exaggerating. The fired rice was mediocre at best and that’s being generous. It used to be really good. They must have different cooks, management, or something. I don’t know what happened, we’ll never return. SHAME!

Miserable rude workers who ignore you to your face. My days of delivering for you are done. And so glad I only spent my money in there one time. Most of your cashiers are miserable human beings who clearly hate their job and life. ETA: I see other customers have indeed encountered Mr. Baseball cap who is absolutely apathetic to customers and someone else captured on photo, the extremely rude and always with an attitude woman with the slick black hair. It’s a shame when people describe the same scenarios with the same people years apart, Mind you I first encountered them 3 years ago when I first moved to Charlotte. Nothing has changed. And they will forever work in that obscure Chinese fast food shop as long as they behave that way. Well that’s if they don’t put it out of business because no amount of fake reviews will make a 3 point something rating not seem suspicious.

The food was good but the service was horrible. If I could give 1 star I would. The girl at the register did not put my order in right after being corrected 4 times. When my food came out I informed her it was wrong and she immediately got an attitude stating “You never said that.” She then proceeded to argue with me about it. I will it be back to this location.

Food quantity, quality, and taste is great. Everything about the food here is amazing, especially the wings. I love the price too, because wings here are so much cheaper compared to other places. Definitely gonna be coming back here again.

1st time visiting. The food was hot, fresh and very tasty. Definitely would recommend

Placed an order with uber eats I usually like going here for quick service. Unfortunately this is my 3rd time getting food here and finding shrimp in my food after putting a note in that there is a selfish allergy. I didn't even get the rest of my order but they sure made sure to put that one shrimp in the bottom on my meal thank gosh i dump it out to look through before I eat it. Ridiculous

Stopped by to get lunch (dine-in). Ordered the Moo Goo Gai Pan lunch specials and it comes with egg roll and fried rice. The moo goo gai pan itself was good and the egg roll is decent. The fried rice tasted like rice mixed with soy sauce and not properly fried nor mixed. Definitely recommend regular steamed/white rice instead. Friendly staff and quick service.

I have missed this place since it moved from South Kings, but the food is still awesome, even though I got home and had vegetable fried rice instead of shrimp fried rice. It was too far to go back, but the food was still awesome. Next time, I'll check my order before I leave.

I am a frequent customer at Fortune Cookie. I go at least 2-3 x a month. Never had a problem with my orders. I love the food. BRANDON who said today 11/22/22 is the manager is the most nasty and disrespectful worker I have EVER encounter at Fortune Cookie. Today he was rude and said he will NOT give a credit when there was a misunderstanding over the order. In the past I was able to get a credit or accomodations. Today Brandon was very nasty and very unprofessional. That is bad business. Brandon does not need to be in the store front working the counter with that type of nasty poor customer service. If Brandon continues to work at Fortune Cookie.... Fortune Cookie will loose a lot of business.

It didn't have that Oriental feel. More of a fast food type. I got the general tso chicken but it wasn't really all that spicy. But if they added a full meal deal/ drink under $6.50, I'd go back.

This by far was one of my most favorite Chinese restaurants until last night. My food was horrible !! My rice was extremely dry and my TSO gen chicken was not good neither it was dry and hardly no sauce was on it. I am lost for words because they had the best Chinese food in Charlotte at one point. Not sure if management have changed since they moved locations but they need to get their act together

I ordered takeout and was surprised by how bland the food tasted, it was fresh but just did not taste good.

I enjoyed the food it was fresh took a little too long as I ate there. Usually I take out and I'm not waiting more than 5 minutes. Good amount I had vegetable fried rice. Staff is nice. They need a drink machine scooping ice out of a bucket is tacky.

I ordered Sesame Bean Curd and it's the worst I've ever had. The curd was near rock hard and very dry. It was so over cooked it was almost inedible. I ate a few pieces because I didn't want to waste it, but this meal will be tossed out in the woods for the mice. At least the fried rice was edible. Very basic. Not a lot of oil but no veggies. Just plain white rice with some brown color to it. I will not order from Fortune Cookie again. Ordered through Door Dash so I can't comment on service or atmosphere.

We were only in town one night and needed a quick uber eats to wrap up the night. The menu stated the general tso was the most popular and it's easy to see why. Delicious taste, excellent spice and wonderful portion size. Happy with our choices

Been here a couple of times in the past couple of weeks. The food is excellent, tons of flavor, fresh vegetable and great chicken. Way better quality then other Chinese restaurants in the area. So far I have tried chicken with garlic sauce, hunan chicken and egg drop soup - all delicious. One of the very few place in Charlotte you can get lunch for under $9.

As I’m leaving this review I can attest to the fact that the customer service from the manager Brandon is absolutely terrible!! Brandon is rude and has zero cares about how your experience is at the restaurant. I even took the time to tell him how as a young manager how important it is to treat your customers with some sort of dignity and respect. I literally came in from church with a suit on and was treated like trash. I told him that I’d be leaving a review and he was totally unfazed. I WILL NEVER COME BACK TO THIS RESTAURANT AND I DO NOT RECOMMEND IT UNLESS YOU’RE OK WITH BE TREATED LIKE A SECOND CLASS INDIVIDUAL. FYI if you’re wondering who the manager Brandon is, it’s the gentleman in the pictures above who where’s his hat backwards. He’s the worst!

The food taste quality has gone down here like they got new cooks , use to be my favorite for a long time. It's just not good anymore.

Great service, good food. Love the new location

Spent over $50 only to get home & find out the order was made incorrectly, going against dietary needs. When I called the restaurant they read the order back to me just as we had requested, then agreed that is not how they made it but stated they were not wrong. The woman on the phone was extremely rude, continuously arguing with me and taking no ownership of the issue.

AVOID THIS ESTABLISHMENT AT ALL COSTS! On September 5, 2022, my family and I placed orders for three combination plates, a Crab Rangoon order, an order of egg drop soup, an additional order of fried noodles, and six egg rolls. When we got home, we discovered the egg rolls were missing, the rice was undercooked, and the shrimp was also undercooked. We called right away and went back to the restaurant to ask about the food. Even though the business closed at 9 p.m. Eastern Standard Time, no one was there when we arrived at 9:23 p.m. On September 6, 2022, we contacted and spoke with the manager (a gentleman with no given name), who said that undercooked rice was typical and that no refund could be given, but that we could still get the six egg rolls. When we complained about the undercooked rice and shrimp that came with the missing food, we were told that the only thing that could be done was to replace the egg rolls. When we asked to speak with the owner, we were told that he was out of the building and that he would not be returning. We have spent thousands of dollars at this restaurant over the years, and we have told others that it serves the best Chinese food. Following this incident, I strongly suggest all customers, friends, and family to AVOID THIS ESTABLISHMENT! They don't value their patrons' loyalty. Nobody wants to spend money on a subpar service. Legal actions are next because we are on the way to the hospital!

This beef looks suspicious!!! I WILL NEVER EAT here again! I called to tell them it taste and looks different, but he just said, “OK”….. No ma’am or sir. #GROSS

Food seems good but like mediocre. Soup and probs some of other items contain msg which could be subbed for something else: the shrimp are very small. Also the portions can be kind of small. The regular fried rice is missing something. Maybe the shrimp version is better. It’s very neat and clean. Esp the condiments and chili sauce is readily available although it’s not very spicy. Have to try some other dishes to see what the rest of their food is like. Their hot mustard is the best thing in my opinion. 💣

I recommend using skirt steak cut against the grain. This cheaper steak cut is chewy. Charge us more, give us less, or both. Whatever you have to do to maintain a higher quality. Skirt steak is 100% the way to go. Wont even need corn starch, just cook it fast and hot. Try it out.