Charlotte Premium Outlets image

Charlotte Premium Outlets

Outlet mall

One of the Most Revieweds in Charlotte


Address

5404 New Fashion Way, Charlotte, NC 28278

Website

www.premiumoutlets.com

Contact

(704) 523-8865

Rating on Google Maps

4.50 (10.4K reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 8 PM
  • Friday: (Good Friday), 10 AM to 9 PM, Hours might differ
  • Saturday: 10 AM to 9 PM
  • Sunday: (Easter), 12 to 6 PM, Holiday hours
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: parking (10) stores (10) shopping (9) great (9) mall (8) shop (7) good (7) store (7) outlets (6) area (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Rose Carty A. 2 years ago on Google
    This place is AWESOME!! It's huge, so many outlets in one area!! My husband and I will be bringing all our guests here! We loved all the shops we visited! We will go back often! The parking lot was PACKED when we arrived today (Saturday). It did take awhile to get a spot, but to be honest, wherever you park, you'll be near an entrance (unless you are looking for a particular outlet.) This place feels like a little central village area as you walk around. It's cozy and comfy. There are people of all ages who are here. There's a shop of some sort for everyone!! There are deals to be had, take a look online to see if your fav shop has deals for the day you'll be there. Some shops are only allowing a specific quantity of people inside because there were so many folks who wanted to get inside their shops this afternoon (for example, Adidas, NIKE etc) - I'm unsure but this may be considered a black Friday weekend as the last time I was here, there were many people but no lineups for any stores. Brought my hubby here for the first time!! He needed a smaller size jean, and we went to his fav Levi's shop!! PS he got a good deal!! Highly recommended!!!
    7 people found this review helpful 👍

  • 5/5 Jitender B. 1 year ago on Google
    There are many shopping options with popular brands. Our favorite are Asics, Nike, Poli Ralh, express etc. Food court is pretty average with limited food options. Huge parking area, however difficult to find a parking spot on busy weekends. There is plenty of sitting space while waiting or not shopping. The Starbucks is at handy location for a quick coffee.
    5 people found this review helpful 👍

  • 5/5 Lucian F. 2 years ago on Google
    Great outlet mall in Charlotte area. It has great shops and plenty of parking space. We enjoy going here once in a while and it's great to walk around and look for clothes and shoes.
    5 people found this review helpful 👍

  • 4/5 Aank S. 2 years ago on Google
    The place has a big parking lot, very good inner design, open spaces and gardens. Probably the only problem is that there's no good maps to review the place before you start looking around. It has many big brands and stores such as Guess, Off the Street 5th Avenue, Nike, Adidas, Under Armor, Puma among others. The promotions in some places were very good deals and some of them were just rip off without worthy discounts or elevated prices.
    4 people found this review helpful 👍

  • 5/5 deepak s. 1 year ago on Google
    I have been twice to charlotte and love shopping here. Lots of brands' quality stuff. Nice atmosphere. There are two many options to buy stuff. premium design of the place. Enough parking space and lot of open area.
    4 people found this review helpful 👍

  • 4/5 Kenise T. 2 years ago on Google
    This place is great!!! The only thing that’s challenging is the parking when it’s busy & the weather when it’s cold or rainy. They do have “shelter roof” but you still have to get to the other sides of the mall so if it’s raining you will get wet. This is a great place to go for popular brands at a discount price. I was looking for shoes that I only saw online for my son and I found them their at a store. Great place to Christmas shop but some stores have lines because of covid restrictions. The Nike Store always has a line, the line for the Nike store on Black Friday was around the corner. They have a Cinnabon, funnel cakes, tacos, Starbucks, food court and more.
    3 people found this review helpful 👍

  • 5/5 Qiana H. 2 years ago on Google
    It was decent. It was VERY hot when we went. GREAT LOCATION. Friendly associates at every store I went into. I found what I was looking for. The lines are too long and people were standing outside in the heat to get inside at some places.
    3 people found this review helpful 👍

  • 3/5 Tiffany H. 1 year ago on Google
    I visited the outlets this past weekend with family and we were able to get majority of our back to school shopping completed. The pros: great sales in some of the stores, with a large selection of familiar brands. Many of restroom available for the large crowds of shoppers which I was very appreciative about! The restrooms were clean as well. Absolutely a great set of staff in the coach store. Everyone was so welcoming and friendly. I also want to spotlight the staff members in the famous footwear, Tommy Hilfiger, as well for being so friendly and professional. The Aunt Annie’s was delicious and the staff was very nice. I think the supervisor should be spotlighted for her professional while dealing with a few customers that were so nice to her. She still maintained her professionalism and continued to do her job. The cons: Many of the stores just had staff standing around but no one was asking anyone if they need assistance or even a hello or smile when walking in (“Bath & Body Works” & “Lids” are a perfect example.) Bath & Body Works: Absolutely no hello, no help on the sales floor to assist with questions, but there was 5 people behind the registers. So that was not a good experience and I will not go back into that store for sure. Although these outlets sell similar brands as many of other outlets this mall just isn’t one I need to revisit. I feel that it was a nice experience but also dealing with the energy of rude staff throughout some of the shops just left a bad taste in my mouth. Also the sales were decent but not great!! I found some better prices in a nearby traditional mall; and also prefer to shop where customer service is still a top priority and valued. Maybe the experience would be better on a weekday or time where there is less of a crowd and staff have more time to engage or be of assistance. However I traveled really far to experience these outlets and I am just left feeling like “okay I seen what they have to offer but I could also find these items and better service in another mall location.”
    3 people found this review helpful 👍

  • 4/5 Jabarrus J. 2 years ago on Google
    Conveniently located in Charlotte near restaurants and hotels. Great place to shop with lots of stores from high-end to boutique. Huge parking lot. Nice indoor food court with plenty of seating for a quick bite while you shop.
    1 person found this review helpful 👍

  • 4/5 Srujana K. 4 months ago on Google
    Nice shopping options. I like that the Nike is an outlet and not a clearance store like the one in mills. We go for crocs and aldo and other shoes stores. Marc jacobs is a good attraction but they could have more items. Not particularly fond of the food court. Very cliche and mediocre options. Overall great clean mall.

  • 5/5 Husein K. 5 months ago on Google
    If you are looking for good quality products and very affordable, that’s the place you should visit. Every time I have been there, I was greeted with lots of discounts and sales all around. 10/10 recommend. 👍

  • 5/5 Daniel M. 5 months ago on Google
    Arrived early the day before Thanksgiving. All stores were well organized and plenty of free parking spaces. Had a great shopping experience, definitely I’ll be back.

  • 3/5 Carolyn B. 4 months ago on Google
    There should be rental of motorized mobile shopping carts, I have limited mobility issues, and wanted to go shopping with my daughter. I tried but every 50 feet I would have to sit down and get my breath. I could have actually been able to get around if there were rental motorized mobile shopping carts.

  • 5/5 Bret R. 9 months ago on Google
    High end outlet mall in the Charlotte area. Great food court and very nice and clean. Wide variety of stores.

  • 5/5 Steve Z. 4 months ago on Google
    Nice outlets clean and easy to get around

  • 5/5 Jerry 1 year ago on Google
    Very nice outdoor outlet mall. Plenty of parking though it was busy today!

  • 5/5 Angela G. 1 year ago on Google
    Loved it. Lots of speciality shops. Only visited a few stores. Would love to go back again.

  • 5/5 Linda Sue D. 2 years ago on Google
    Wonderful! Awesome 👌 Very clean and has every store I think.


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