Really shouldn't be selling anything living. They house males and females together. Someone I know bought a pair of guineas thinking they were the same gender and when they found out they were opposite genders they tried to return them a week later and they refused to take the animals back. Dozens of dead fish-not like 5 or 6. It wasn't very clean and even though there were about 5 people working no one asked if we needed help. The treat bar was cute though

I took my little furball to the groomer here at the Pet Supermarket for her first groom and I’m sooooo happy I did! My puppy gets carsick so she already came soaked to the appointment :( the groomer was wonderful about it though and reassured me it was okay (I felt horrible about it) and did such a great job! More than half of her hair was chopped to get to this desired length, so I know it took work! I don’t have before photos as my little one looked more like a mop than a puppy. She loves having shorter hair! And I’m so happy with this service!! (For the photo, yes she sits weird lol)

I purchased a half moon Betta fish from this store and it died within two weeks. I guess the dead fish on display should have been a warning to not purchase from this store. The replacement policy is only good for 7 days. I've purchased other Betta fish from other stores that were healthy and thriving. I would never recommend anyone to this place for animal care.

great selection, knowledgeable staff, and adorable kitten! my daughter and I love this place, and would recommend.

Such a helpful and friendly staff, they are knowledgeable about their products and have always helped me find what I need. They carry some high quality food and treats for both cats and dogs. I also really like the do-it-yourself dog wash station

I didnt know this store was in my area Very good pricing Friendly staff I brought to kissing gourami to add with my angels

I called to see if they carry my brand of dog food. I called several times but always was automatically sent to voicemail. That alone is inconvenient but then you can’t even leave a voicemail because it says it is full.

Plenty of pet stuffs loaded here

Amazing staff and service! The manager and employees seem to really enjoy working here.

Wonderful place to quickly grab let food, treats, toys, or supplies! Always clean and friendly.

wow

Staff is always friendly. Rewards program is pretty solid. Good place to go for pet shopping.

Clean and friendly place and the best $10 doggie self service bath ever. They supply everything your fur baby needs.

Friendly staff, fair prices, good healthy choices available. Could have better toys tho.

great!!!!

i go hear frequently i like this location great customer service

An excellent selection.

Great dog spa!!!!

Great customer service. Miranda is my favorite!

Just purchased my adorable bunny from here. Staff was very helpful on getting me started and making sure I knew how to care for her

Very polite and understanding salespeople. Responsive and courteous over the phone too!

I went in to see the supply of Cory catfish. I left with an Albino and Spotted. Great customer service!

Pathetic return policy. You have to have a VIP account to get your money back, otherwise they’ll only give you store credit. No one is “authorized” to override the system. Don’t bother calling the customer service line like they suggest in all of their responses to their bad business. You’ll be put on hold and told repeatedly that you are first in line. They basically just stole over $70 from me.

I bought lots of my dog's stuff from this place, the staff is really friendly. Also, you can find anything you want here.

One of the only places in Charlotte that sells live mice for snakes.

Staff is always nice and helpful! I usually come here every other week to utilize the self-service dog wash stations for our family dog. Oh, and don’t worry about forgetting shampoo/conditioner because they have a few products on deck you can use without an extra charge (washes are about $10 btw)!

Super helpful and knowledgeable staff was able to help me find the right option for my dogs dietary needs within my budget. If you have a pet with food allergies, this place is a great option! Also, all of the animals for sale in the store looked very well cared for and healthy unlike at other pet stores.

Great pet store — we go for the bathing station. There are three stalls where you can bathe your pet — the store provides shampoo/conditioner options and clean towels. It is so convenient! The team is hire friendly. Our dogs loves to go “shopping” after the bath to pick out a treat, too!

Got my adorable fur baby from here.

I was looking at an adorable guinea pig that was available for adoption yesterday. I could not tell the gender because the guinea pig was moving really fast. An associate was adding some product to the habitat and I asked them if they knew the gender of the guinea pig. The associate responded with “I can’t tell you the gender because we actually aren’t allowed to tell the gender of the animals to customers”. They also proceeded to say “I’m not sure what the gender is anyways”. This to me is odd in a pet store. Not only should associates know basic things like being able to distinguish male versus female pets, but claiming that the genders cannot be told is very strange. I will not support a pet store that refuses to tell the gender of a pet for adoption. This to me is funny, unacceptable business. Refusing to inform customers the gender of adoptable pets can lead to some serious problems for customers only looking for males or females (in my case, male or spayed female). I will not shop in a pet store that has funny business like this. In addition, the small pet products are overpriced compared to other pet stores or Amazon. Don’t shop for small pet products here.

Great place to go the employees are always so kind!!

I absolutely love coming here. They have an unbelievably helpful staff and a wonderful store manager named Brittany. There is an abundant supply of dog toys and treats. Additionally, there is a excellent selection of foods to choose from too. They recently installed a very clean dog wash station that is ideal if you don’t want your house covered in suds and water. My puppies love their bed from here - exceptional quality and washes really well.

We went for our dogs 1st birthday to pick out toys and a tasty bone as we always do for our dogs birthdays. He had a good time and loved everyone at the store! It is always nice when staff want to cuddle and pet your dog. Everyone was very friendly and I know he left the store happy and full of treats. We will definitely be back anytime we need a new toy.

The associates are always very pleasant and so helpful. They seem to be quite knowledgeable about all the products I have ever asked about. The store is clean and well organized.

If you're looking for a great place to wash your dog this pet story has the absolute best dog wash station I've ever seen!.... I have a mastiff whose 80 pounds currently at 6 months old his potential weight could exceed 170 pounds this place has the space see you guys soon......!!

Nice clean store. Fully stocked. great staff

it says they close at 7 and I arrived one hour early 6:09 to be exact and a lady got close to the door and she said, they were close when they have a paper in the door where it says they close at 7 on sundays, I don't know who is the manager in this store but they are closing early when they should'nt 🤬

Great place to shop for my pomchi. They have excellent choices in dog treats. Love the dog clothes that they have. Very helpful and friendly staff! Our new go to for our puppies needs!

Fantastic selection of upscale pet food & treats.

I stopped by here for my 5year old son because we were looking to purchase a small pet . We were greeted right away by Christine (worker in training). First thing I noticed , why was this young lady in the front assisting customers with no one else in sight? We were there for a good 10minutes before I saw someone else come up to the front . This is a pretty large pet store for a worker in training to be left to assist multiple customers at once, although Christine handled it well and with a smile . What I didn’t enjoy about this location was finally meeting the assistant manager Kelly and not receiving any customer service at all. She didn’t greet us with a smile , she didn’t address me , she just slowly walked around with her pen and paper watching us like we were a foreign species, maybe my kind didn’t belong in this store ? That how I felt . I finally decided to walk up to Kelly and ask her if that was all the pets they currently had, and with no hesitation at all she said “yes” , nothing more. Just Yes . No, unfortunately yes , but we will be getting more . No , is there something else I can help you with , just yes. I expect this from a regular sales associate but not from management. Now , before you say hey maybe she was busy , no she wasn’t because she happily assisted her other customers that didn’t look like me. The only reason I am giving this location more than one star is because of the sales associate in training . Christine greeted each customer that came in the door and asked each customer if they needed any assistance. Maybe Kelly should be the one in training.

Good prices on fish

Super customer service

Great customer service

Do y’all sell Pygmy Hedgehogs there?

Great prices. A self bath with a doggie hair dryer.

Staff is very helpful

Great customer service and they have what you need

I make a special 40 minute trip every 90 days to this pet store because they are the only one that sells the food my fur baby can eat. She's happy. I'm happy too ☺

Staff was friendly and helpful

Under staffed small selection of stuff. This company is going under

(Translated by Google) I like it (Original) Me gusta

Friendly Staff & Lot's Of Options!

Very friendly staff. We purchased my son's first fish here and the ladies we very helpful

(Translated by Google) Excellent attention speak English and Spanish (Original) Excelente atención hablan Inglés y español

Good store for quick pickup.

They only let 2 people in at a time 6 ft apart. And they go and get the product you need

went today bc I never been there & they wouldn't let me in they said they had to shop for me, I ask if I never been here b4 how do I know what I want , I dont even know what yall sell. I really want to look to see what they had different than other stores.it was no other customers in the store and they had the front door locked! they going over board with this virus! I even had a mask on !

I had my son's dog for a week and needed to get some food. After some play at Freedom Park I really needed to get him cleaned and groomed. The entire staff was very welcoming and accommodating! They took excellent care of Bentley! Ashley did a fantastic job and I felt as if Bentley had come out of a world-class Spa when she was done. Brittany and Kaitlyn were also very friendly and accommodating while we were there and everyone seemed to enjoy having us in the store. I was very nervous bringing my son's 7 month old puppy in but they took excellent care of us ! I highly recommend Pet Supermarket!