The obese night staff cares more about their ego and being in control than providing care to children. Willing to deny care when your child's skull is showing because you ask for a doctor before they get your billing info.

Me and my child went there for care that we never received. Arrived there at 5:11 pertaining to her earrings being stuck inside her ear lope was brought back by 6 something going on 7. And then after all that of them saying I have to put her to sleep to have them remove it and then what ever they gave her wasn't putting her to sleep at all by time 9:45 came and listening to her saying she hungry and want to go home. I finally just got up and left because they was trying to have us there even longer. If I could give no stars I would. It seems like care for colored ppl getting worse even for children smh

Have been here since 1:45am before the time changed back. It's now 5:37 (would be 6:37) and we got a room 15min ago. My child is 1yo and I'm worried about her breathing. She's sick. She hasn't slept well in two days. She hasn't slept since being here. The waiting room was a mess. The staff seemed unfriendly and bored. If they're just sitting there doing nothing but being on their phones, why is it taking so long? Still haven't been seen. If i wasn't desperate i wouldn't be here. And here this visit will cost me 4k+. Just for sitting here.

I am sitting here listening to all the staff laugh, chat about their life right outside of our door. I've had to call each time we needed something because no one has voluntarily come in the room. (7 hours). Even went to the desk with 4 nurses there and no one acknowledged me as I walked up. The staff as a while is unprofessional. The physician is the only person who has paid attention. Very disappointed in this ER. I will go out of network not to have to come here again.

If I could give Big Zero star for that facility I won’t hesitate. Very very very long wait time without considering the kids condition as you can see some other patients come after you but get in and finish while you still waiting. They just don’t care about anything but check you in ask you wait and wait and wait until any room get empty. Who ever plans to go there for any reason you need to take that day off and next day to get rest from that day. Lol

Been here for almost 2 hours because my son feels like something is in his throat! No one has even looked in his mouth, one nurse came in to tell us he was probably next and if we needed anything! Ummm a doctor would be nice to see why my son is complaining about something in his throat! They might not think it’s an emergency but I sure do! Absolutely ridiculous, hopefully there won’t be to many visits to the emergency room but if we have to visit one again it will not be here! Absolutely disappointed. I will also be filing a complaint with the hospital! No one should have to be treated with such lack of care or concern!

*Warning-Long review* I would leave 0 stars if I could. I went in because my 2mo baby had a cough, difficulty/labored breathing, mucus, and a face rash. The night before he had woken up gasping for air. The waiting room was gross, looked it hadn’t been cleaned in a WHILE. When we got back to triage, nurses were very unsympathetic and rough with my baby who was a preemie as is still quite small. They kept telling him to hush for crying when he’s getting moved and jerked around and poked with things. We were then brought back in a room. His oxygen was low and he had a slight temperature. The room we were in was also disgusting. It had trash from the previous people and the floors and walls were filthy and I don’t think the bed had been changed in between. The TV was on max volume, which was making my baby cry more and the remote was under the bed so it took me a while to find it. The doctor that came in was from regular ED, not children’s. He looked him over. That was literally it. Didn’t examine anything except listened to him for about 10 seconds. Said he had some sort of virus and to take him home and just treat his symptoms, though our pediatrician told us he wasn’t quite big enough for meds like Tylenol. I had to ASK him to test for viruses. Even though they just told me he had one….because he said unless they’re really having trouble breathing (he wasn’t at this particular moment, but the wheezing started again once we got back to the car), they can’t really do anything. Just watch and wait and bring him back if he gets worse. Didn’t answer anything about the mucus, mouth rash, etc. Told me to keep him hydrated even though I said he hadn’t wanted to nurse or take a bottle in a while and seemed dehydrated. When I reiterated this, he said “well sometimes they won’t eat as much but that’s okay.” I was confused and kinda mad because this didn’t help anything. Our discharge nurse was the only nice person for pretty much the whole visit. They gave us discharge paperwork that was literally blank except “unknown URI.” They sent us home before we even got the test results back. Said it wouldn’t change anything. No one told me how to leave the ED once I walked out of the room so a nurse yelled at me for going the wrong way, while I’m carrying a child in a car seat, my purse, and a diaper bag by myself. The rest of the experience with the receptionists and public safety outside the ED was just as horrible and no one wanted to help me. They all were just sitting on their phones. Literally 5-6 security guards just sitting at one desk and no one could/would take me back to my car on the other side of the hospital. So I walked by myself around the outside of the hospital, crying, in the dark behind the hospital waste and dumpsters to get back to my car because they wouldn’t let me go through the inside of the hospital the way I came in (lady from front desk walked me to the children’s ED from the front entrance when I got there). By the time I got to my car, my son was coughing more, crying, and the breathing was worse. Ended up finding out from a different doctor that he had HSV from a kiss from a family member that was done behind my back. But this hospital didn’t test for it. I left so upset, scared, and confused, with an even sicker child. Luckily he is getting the care he needs now but this was one of the worst experiences of my life. No one seemed to want to help. I also got the bill just a few hours later. I should’ve listened to the previous reviews but because my husband works for Novant, I wanted to try this one before Levine. And I’ve been to this hospital for other things and never had any issues. But what everyone said in previous reviews is true, DO NOT BRING YOUR CHILD HERE. If I could do it all over again, I never would step foot back in that place and would’ve taken my son to the other place first, before he needed more emergency care. Please, if you all really care about children like all your posters say you do, DO BETTER.

This is the worst place to go for your child, any hospitals are 100% far better than Novant in uptown emergency room. They care zero about my kid when we visit . We asked for prescription and they say give whatever you want if we know that why would we visit you. No basic concern towards child. Such a bad bad place. I wish I could give 0star they don’t deserve even 1.

crazy how you have to wait more than 6 hours for your child to be seen! they need to figure out how to give these children a better care. dirty waiting room.

Novant Health Peds is the best. Dr. Kathleen Richards and her nursing staff 5/11/23 was over,& beyond great with my sick 1yr old.They loved on him,made him feel comfortable from the time he came through the door. Thank you Dr.Richards

If I could give this emergency room no stars I would, let’s start off with how the person who picks up the trash leaves some trash behind the bed and states “if I can’t reach it I just leave it there I’m not going to the trash”. I brought my child in at 12am, it is currently 1:57am. Has a dr or a nurse came in? NO! No one has seen my child. 0/10 would not RECOMMEND! If my baby wasn’t coughing up her lungs and wheezing real bad I promise I would get up and go. OH let’s not forget how the girls at the nurses station just akikiking it up. We are just now finding out it’s ONE doctor here. ONCE AGAIN 0 OUT OF TOWN! Update:5 minutes after I submitted the review the dr came in, he was nice! So I’d give it a 2/10

Every bad review sums this place up perfectly. My kiddo has a head injury that needs stitches- 5 hours with no end in site waiting. The bathroom and waiting room are beyond repulsive.

I usually take my son to a pediatric urgent care for emergencies, but figured he might need x rays so an emergency room might be better. This pediatric emergency room was great. The waiting room was super clean and kid friendly. We were quickly escorted to the examination room (which was just as spottless) and seen by an RN and had x rays taken. Every one from the person at check in to the Dr was kind and caring and attentive. We spent approximately 2hrs in the ER. This is definitely my go to emergency room for my tot.

HORRIBLE EXPERIENCE! My daughter was in pain crying was waiting for over an hour for a doctor NOBODY came to check on her was constantly hung up on when called to speak to the charge nurse! The staff at the nurse station on their phones with a carefree attitude very rude and unhelpful laughing & carrying on meanwhile my daughter is crying in pain. I will be reporting this issue! VERY UNPROFESSIONAL WILL NEVER UTILIZE THIS EMERGENCY ROOM AGAIN!

We have taken our son here several times unfortunately :( We always have had a good experience with all staff. The wait is not terrible at all. When you read other reviews complaining about the wait - you have to remember that the ER is going to take the most critical patients first and not just the first to show up.

I have visited this hospital for about 4 times with my toddler and now with my twin boys .! Each time I have come in i have being treated with kindness and care . Thank you so much to the staff and doctors. Thank you Dr Boertje for listening and caring for my one year old . ⭐️⭐️⭐️⭐️⭐️

Horrible, even when fully staffed. People kept leaving before getting seen, the wait is so bad and the waiting room is so small that your child will definitely get worse. It’s getting worse and worse so zero stars. Do better

Ghetto- an entire family brawl was occurring between security and patients family due to one of the officers saying something derogatory to the patients family. In the waiting area the staff are clueless and not helpful every answer they give is they don’t know. One of the idiot staff members at checkin advised me it was ok to give my Daughter juice or something to drink although I informed her she had a ct scan and we are awaiting the doctor for over a 5 hour wait. I asked her to ask a nurse to be on the safe side which she begrudgingly did only to come back and say hold off. I would not recommend anyone being seen here the waiting area was filthy. They give mask but no one stood 6 feet apart or more. Several patients used other seating areas as foot Stools. Many children accompanying the sick child weee allowed to run and jump on furniture without any safety precautions being advised to their parents or caregivers.

Usually we love coming here and we are always seen fairly quickly. However, we got here before 11pm and it is now 4 in the morning and we have still not yet been seen. My son went to triage and had his vitals done. I know they will test him for COVID and strep throat because of his symptoms. He has been tested for that in triage before, not really sure why he isn't this time, but it seems like that would be the most time sufficient way to do all patients. Test for basic things hat just require a swab in triage. Just something to think about and consider.

They were very friendly and seemed to care for my 1 year old. They helped her stop this terrible cough related to a virus she got from daycare. The was no wait then again it was 12a but still lol.. there was a wait for the X-ray of her chest, but they allowed me to go home and said they’ll give the prescription to the pharmacy if it came out it was something they were suspecting or I would need to come in. I had to work the next day. I’m just glad they remedied the terrible cough that kept me and my babe up throughout the night 🥲 she’s currently fast asleep and I can get some sleep before work 😌

I had a good experience. My son had been sick and getting worse and Dr. Young listened to me even when i repeated myself about any side effects of the medicine because i was exhausted lol i appreciate doctors who are compassionate and understand a child's history. My son needed a medicine that i knew deep inside would help him and he has taken repeatedly since 2018. The doctor listened and i was so relieved because i know my baby boy would be better soon. Nurse Victoria was also very sweet with my son. I appreciate their kindness towards my baby. If you want good care for any emergency please come here and just be a little patient as some cases are more severe than others. P.S. the room was also clean which is very much appreciated.

Novant should hire more emergencies doctors. One doctor for emergency it’s not enough!!! Waiting over 4 hours before see a doctor little too much for small child. Staff was great and friendly!!! Giving one start to NOVANT as corporation!!! Novant you need to pay more to doctors that they will be willing to work!!!