1/5 Giuliana C. 1 year ago on Google
Stay
away
from
these
people.
Just
a
few
hours
before
check-in,
we
received
an
email
through
booking
to
confirm
we
cancelled
the
reservation.
Since
we
just
landed
in
Berlin
(so,
no
way
we
could
be
the
one
to
cancel),
I
directly
called
the
apartment
asking
for
clarification.
They
told
me
my
husband's
name
was
not
present
in
their
booking
and
they
had
no
idea
what
happened.
I
called
Booking
just
to
realize
icke
apartments
was
the
one
to
cancel
for
overbooking!
Quite
strange
to
call
for
an
overbooking
when
my
reservation
was
placed
5
months
prior!
We
called
multiple
times
again,
since
not
only
they
cancelled
but
lied
and
didn't
even
bother
to
help
us
finding
alternatives.
The
lady
on
the
phone
was
absolutely
unhelpful
and
kept
telling
us
"there
is
nothing
I
can
do".
At
some
point,
as
we
kept
pushing
for
some
help
and
blame
them
for
an
absolute
lack
of
interest
for
their
costumers,
she
even
started
pretending
she
couldn't
speak
English
anymore!
In
the
end,
we
were
forced
to
book
somewhere
else
and
pay
double
the
price.
Stay
away
from
these
scammers
with
no
respect
for
costumers
and
spend
your
money
somewhere
else.
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