The employees have to have a lot of patience, whichever they do. It's really not easy to serve customers who don't speak German or English. In addition, people do not understand legal regulations. I've been there several times now and each time with a different person and each time I was served very competently. I can recommend this branch to everyone. There is also parking spaces. All you have to do is ring the bell and the barrier will open.

(Translated by Google) Very incompetent employees, long waiting times, poor service and and and. They only think about the money and not about the health of the customers. I will change my health insurance as soon as possible. I do not recommend anyone to register with the AOK. You will regret it. For me personally it was a mistake. (Original) Sehr inkompetente Mitarbeiter, lange Wartezeiten, schlechter Service und und und. Die denke nur ans Geld und nicht an die Gesundheit der Kunden. Werde so schnell wie möglich meine Krankenkasse wechseln. Ich empfehle niemandem sich bei der AOK anzumelden. Ihr werdet es bereuen. Für mich persönlich war es ein Fehler.

This is the worst possible insurance you can choose. It is overpriced, service is slow, processes are overcomplicated. The so-called benefits mostly do not function (like the Meine AOK app or receiving discounts when using a fitness device), communication is spare and one-sided (enquiries being routinely left unanswered). Choosing this insurance was the worst possible choice I could have made, it only led to countless problems and a great amount of frustration. To make matters worse, even my transition to another insurance has been made as slow as possible, so I feel like I am stuck with this horrible service. No positive experiences with AOK whatsoever. Avoid at all costs.

The receptionist was so unfriendly, or rather really cheeky. She had no idea either. I don't know why a person like that gets paid for this. I needed confirmation that I was my mother's carer, she said that there was no such thing and that she couldn't confirm whether I was actually caring for her because she wasn't there. I've never heard such an illogical answer. The next day I drove to the AOK on Hauptstrasse, where I was warmly welcomed and told that they would send it to me by post.

(Translated by Google) My mom is extremely disappointed. Since the beginning of the year, as a pensioner, she has had to wait several months and make many phone calls to the Nursing Aids department to get the receipt for her monthly 40 € care aids in self-purchase gets reimbursed. is this service Sometimes the submitted receipts cannot be found, sometimes they have been overlooked. It's a shame that the good work of the other employees is negatively overshadowed by this way of working. (Original) Meine Mutti ist maßlos enttäuscht. Seit Jahresanfang muss sie als Rentnerin jedesmal mehrere Monate warten und viele Telefonate mit der Abt. Pflegehilfsmittel führen,dass sie die Quittung ihrer monatl. 40€ Pflegehilfsmittel im Selbstkauf erstattet bekommt. Ist das Service? Mal sind die eingereichten Quittungen nicht auffindbar, mal hat man sie übersehen. Schade, das durch diese Arbeitsweise die gute Arbeit der anderen Mitarbeiter negativ überschattet wird.

The person at the reception is very unfriendly and rude. (Berlin snout) This is very frustrating. We as a family have been insured with AOK throughout my life. But that gives me a reason to change insurance under certain circumstances. Too bad.

I am very satisfied with this service center. I put in so much effort and got everything ready as it should be, thank you very much and that's why I'm just going to you. That's why I said it. Thank you

Doesn't work at all. I'm dead sick and was on hold for 40 minutes when I called. Still no one answered. It can't be true that no EMPLOYEE HAS TIME IN THIS ONE HOUR. I'm going to change my health insurance company and no longer say good things to Aok.

(Translated by Google) They treated me very well, the girl was super friendly, thank you. (Original) Me atendieron muy bien, la chica súper amable, gracias.

(Translated by Google) Spent 1 hour on hold until a nice gentleman tried to connect me to the specialist department without success. Result 48h callback promised. Must be cokorona or ass pox scamdemie. Or just because of a Mr. Klabauterbach... (Original) 1h in der Warteschleife verbracht, bis ein netter Herr mich erfolglos in die Fachabteilung verbinden wollte. Ergebnis 48h Rückruf versprochen. Bestimmt wegen Cokorona oder Arschpocken Scamdemie. Oder einfach nur wegen einem Herrn Klabauterbach...

(Translated by Google) Very unfriendly advice!!! Not recommendable! I would prefer not to give any stars here, but the settings here in the rating mask make it necessary👎 (Original) Sehr unfreundliche Beratung!!! Nicht zu empfehlen! Am liebsten würde ich hier garkein Stern geben, aber die Einstellungen hier in der Bewertungsmaske machen es erforderlich👎

(Translated by Google) Strong partner when it comes to health - no way... Especially in these difficult times, you are also held out by the health insurance company. It was only about proof of insurance. In addition, telephone agreements are not kept. (Original) Starker Partner in Sachen Gesundheit - von wegen... Gerade in dieser schwierigen Zeit wird man auch noch von der Krankenkasse hingehalten. Dabei ging es nur um einen Versicherungsnachweis.. hinzu kommt, dass telefonische Vereinbarungen nicht eingehalten werden.

(Translated by Google) If you have any questions, always do it in writing or digitally by email. Contact in written form there is always an answer, only a confirmation comes by email, but no one takes care of it. What service! Telephone contact is always associated with very long waiting times. Employees take action on 50% of telephone inquiries. The rest talks nicely, but forgot to send the documents/or process the request. Actually, I was always happy until my parents got sick and needed care. Getting sick is probably the problem. It just costs... (Original) Bei Fragen heisst es immer machen Sie es schriftlich oder digital per Email. Kontakt in schriftlicher Form gibt es immer eine Antwort, per Email kommt nur eine Bestätigung, aber keiner kümmert sich drum. Was für ein Service! Telefonkontakt ist immer an sehr lange Wartezeiten gebunden. Zu 50% der Telefonanfragen werden die Mitarbeiter tätig. Der Rest redet alles schön, vergessen aber die Dokumente zukommen zu lassen/oder die Anfrage zu bearbeiten. Eigentlich war ich immer zufrieden, bis meine Eltern krank und pflegebedürftig wurden. Wahrscheinlich ist das krank werden das Problem. Man kostet halt...

(Translated by Google) Very fast service! Good attitude to customers! (Original) Дуже швидке обслуговування! Гарне ставлення до клієнтів!

The women in too laude and rude. I have really bed experience unprofessional

Super nice and helpful although my German is bad and I had some issues with my insurance & work statuses. Very thankful for the nice ladies helping out.

Really good service center. Always nice staff

I had a really good customer service experience here. Stefan helped my problem and followed through with everything! :)

Called the care hotline, waited for 30 minutes but no one answered The care hotline should be renamed the waiting hotline

They're pretty nice, but I'm no longer there

Very helpful people. I got my work done in just 5 minutes and that too on Saturday.

Very good and understanding employees. I had to solve a problem arising from my previous employer. Frau Gulsum sincerely helped me to solve the problem.

Had a great experience, staff is very friendly

The way this blonde woman at reception deals with people is totally zero. Not even hello with a small smile than first with the customer... to be honest, 1 star is so much to give.

Called 10 times but no one answered the phone, each call waited about 20 minutes. I don't understand the point of writing down a phone number, but I call all day and no one answers the phone.

(Translated by Google) Very impressive in a historical setting ... Wilhelmstrasse 1 (Original) Sehr beeindruckend in historischer Umgebung... Wilhelmstraße 1

My 77 years old grandma who escaped the war in Ukraine needs a wheelchair. She had a knee replaced and cannot walk. Her doctor in Berlin gave her a prescription for a wheelchair but AOK did not approve the costs. I would not recommend this company to anyone. Just imagine - reject a wheelchair for a 77 years old person who cannot walk...

(Translated by Google) The AOK is very friendly and very helpful. (Original) Die AOK ist sehr freundlich und sehr hilfsbereit.

(Translated by Google) No complaints. It's nice and professional (Original) Bez zarzutów. Miło i profesjonalnie

(Translated by Google) Really good health insurance. They really try to help people and give them good advice. I can only recommend. (Original) Echt eine gute Krankenkasse. Die geben sich wirklich Mühe Menschen zu helfen und sie gut zu beraten. Kann ich nur empfehlen.

I see such long waiting times as disrespect! After work I wanted to go to the dentist to have my pain treated, but I didn't have my AOK card with me. The practice said that I could have my details faxed to the practice via the AOK in order to begin treatment. I sat in the practice for about an hour and felt extremely embarrassed. Turn off your phone service if you don't have enough employees on hand and respect the time of your decades-long customers.

Extremely rude behavior of a guy on reception table. I felt like they are doing favour on me by providing service. This is not the way you treat your customers. Who raises voice on their customers?

I am not satisfied with this service because my insurance card has not been working for two years and every time I call them they give the excuse that the insurance card is not working and I need to go to the doctor. I can't

The lady at reception with the short blonde haircut showed regrettable incompetence. She confronted people in front of us who could not express themselves clearly because of their migration background. All we wanted was a membership certificate for the university, which can usually be easily downloaded digitally via my AOK. Since my brother didn't have his login details yet, I politely asked her to print them out for us and showed her two examples of membership certificates. Instead of helping, she claimed that my brother, despite not being employed, had to first get student insurance before she could issue the certificate. This was incomprehensible to me as I had never experienced such a case. Despite my explanation, she reacted annoyed and loudly with the words: “Then sit down and spend your next 2 hours sitting, maybe someone can help you afterwards.” Frustrated, we immediately left the branch. Fortunately, we received the expected login details two days later and were able to download the certificate without any problems.

Best AOK service Center in Berlin , I don't speak german their was employee specifically for english and Turkey speaking. If something is not in their hand they contact respective AOK folks and get things done that was really good.