I stay at a lot of Marriott properties. I have stayed at this property on a few occasions, especially because of its location. Although this is a very nice property in terms of appearance and design, it seems to be poorly constructed and poorly managed. On my most recent stay, there was a hot water problem. I was told to let it run for several minutes, but this was to no avail. The next morning there were plumbers on site, but for the next three days the water temperature at night was at best barely warm. For three of the four nights there were no available parking spaces both in the garage and in the surface parking lot (which was to a significant degree occupied by construction equipment). The common areas were not appropriately cleaned, including for example, the exercise room where dirty towels were piled up for days, there were no sanitation wipes, and the TVs weren’t working. I advised the front desk of these issue on multiple days and nothing changed. One day I left a message for the manager, which was never returned. As a Titanium level Marriott member I am routinely given upgraded rooms at most properties, but never at this one; nor am I acknowledged for my loyalty as is customary at other properties.

My wife and I checked in late after 11pm Friday night after a 5 hour drive for a wedding on Saturday. Location is great, as the Charlottesville Historic Downtown Mall is an easy 12 minute walk to and from. If the 2 garages under the hotel are full, you'll have to back out the way you came in and find a spot outside. It's not really a big issue. The night auditor was very polite, however, we had issues with giving him our reservation number and were giving keys to my parent's room after they had already been checked in. He tried to give me advice for booking next time with names of who will be checking in and not just who paid for all 4 rooms. Which was irrelevant to the situation, when all he had to do was listen that I was the last one checking in, so there must be an open room out of four booked rooms. He remained professional as much as I understand that mistakes happen. He informed us of the amenities and the free breakfast in the morning, which was great with how much there is to choose from to start your day. The room itself was crisp & clean, yet smelled like old cigarette smoke. The AC worked great and was a cool 60°. The ice machine on the 2nd floor works great too. We didn't try and watch TV until Saturday night after getting back from the wedding reception and was greeted to a cracked and distorted screen. I tried to locate the night auditor at the front desk for 19 minutes, but I was too tired to wait any longer, as I needed to rest and be on the road by 10am. I know smokers need smoke breaks, but when you see someone standing at your counter, you should probably put it down and take care of your customer real quick. Luckily, we were able to talk to the first shift woman at check-out so we wouldn't be charged for the damages. 3 stars for the minor inconveniences. I'm just really happy I didn't walk into my parents room at that time of night. That could have went bad either way.

We stayed one night at Fairfield Inn & Suites in Charlottesville. The room was big and clean and bathroom was wonderful! We had a chance to use the fitness that was well-equipped and clean as well. The breakfast was good and had variety of different things. And they offered the coffee to-go. Would definitely recommend others to stay here!

This is what I expect from a Marriott hotel! It was the total opposite than the one in Richmond we stayed at a couple of days ago. The staff was friendly and check in was very easy. The hallways smelled clean and the carpets were in great condition. Inside the room, it was bright because of the big window. The carpets were clean in the room, all of the fixtures and door handles were clean. The beds and pillows are comfortable. There was a big rolling workspace with two plug outlets and two USB outlets. There was a lamp nearby in case you needed two more plug outlets. The bathroom was clean and nice. Very comfortable and great room!

I work as a travel night shift nurse and booked this hotel for a week stay. While sleeping during the day, I was woken by the sound of someone entering and exiting my room. I had a door hanger saying not to disturb. There was no knocking prior to entry. I did not see this person and have no idea what they did in my room as I was sleeping and only awoke due to the sound of my hotel room door. I got up and flipped the inner latch on my door. About two hours later, someone attempted to enter my room AGAIN but was stopped by the inner latch. I immediately called the front desk who said they would ask housekeeping (housekeeping is requested and I had not requested housekeeping my entire stay). I was then told they had a new employee that was tasked with clean filters that he would take out of empty rooms. He was supposed to have a list of which rooms to service but did not have it on him. So he had been going door to door entering rooms to remove and clean filters. While I may be able to understand it happening a first time, there was no knocking prior to entry of my room and this employee entered my room a SECOND time knowing it was occupied. After bringing it up to the front staff, I was told that getting a travel door lock would be helpful. I also spoke to the head of housekeeping who apologized on the employees behalf and stating she would “train him better”. I find this unacceptable as I am a female staying by myself, sleeping and not appropriately dressed and having a MALE employee enter my room with no warning not once but TWICE. Once may have been an accident but the second time was intentional. I do NOT feel comfortable staying there and while they did take a couple nights off of my bill, that does not change the fact they have an employee there entering rooms inappropriately. Fairfield Inn & Suites in Downtown Charlottesville: do better and protect your patrons especially vulnerable females. Very disappointing.

I've stayed a few times and most recently arranged a stay here for a family member. Staff, especially Donna, was extremely responsive and welcoming. Heard glowing reports about the room and the hotel. Glad to hear service levels have remained consistently high over last couple of years!

We've stayed at a number of Fairfield Inns and this was the worst by far. I'd give it a 0 out of 5 stars if I could. We received what was reported as an "upgrade" except it turns out we lost the room we actually prepaid for (paid for two queen beds, got stuck in a room with one king bed and a sofa bed because the hotel gave away what we paid for.) Free breakfast options were way more limited and not restocked frequently than other Fairfield Inns we've stayed. I overheard the two staffing the breakfast area talking about how they didn't know how old the waffle batter was and not to bother changing it. Made me concerned about how old the oatmeal and everything else actually was as well. "Free" wifi didn't work, would never connect. Toilet in our room ran constantly for the duration of our stay. Free parking on site in a garage underneath the hotel which was nice. Location was good for everything we wanted to do, but we definitely won't stay here again.

Great stay for a quick day trip to the area in June. Only down side was some of the food was still a bit cold that was in the warmers. Honestly this is a first world problem, so still have 5 stars. The staff were amazing and a pleasure. When our initial card did not work on the door, they went to make sure that it worked and helped us get into the room. Operator error on my part. Will continue to stay loyal to Marriott Brand. Thank you!

I had a pleasant one night stay at this place in the Charlottesville area (Cherry Avenue). However, there were two minor issues that affected my experience: 1. The bathroom toilet made noise constantly throughout the night. It would be appreciated if the maintenance team could address this issue for all future guests. 2. I noticed a beverage charge on my final bill, even though I did not purchase anything from the Market. Additionally, due to exhaustion from my drive, I didn't know there was a Market onsite. Overall, it was a nice and clean place to stay.

We stayed here over the long weekend, and when we got to our room, we realized that one of the bed’s comforter and bedsheet smelled heavily of pee, which was pretty awful. The front desk gave us new ones since it was later in the night, but didn’t offer us a new room, so I didn’t sleep well at all. Other than that, the common space and other parts of the hotel were relatively clean.

Very noisy. Between the guy with lead feet upstairs and traffic outside, I couldn't get to sleep until after midnight on a weekday. If you should ever need a good night's rest at a hotel, don't come here. The room itself was clean though and location is good.

Whomever was the absolutely lovely woman who helped us at registration May 23 evening should get special recognition from management. We don’t have her name. We went to check in with our dog and found out this Fairfield inn didn’t allow dogs. She let us know the other Charlottesville Fairfield Inn did allow dogs, contacted them and helpful us transfer our reservation. She could not have been nicer or more helpful. Five stars!

Only stayed one night but the experience left a sour taste in my mouth. Pro: Good location and the rooms were clean. The front desk lady was very nice when we checked in and out. Cons: the noise level at night was pretty loud and there was trash in the hallways. The breakfast employee, was rude and seemed to not care that there was no water in the cooler or the milk in the fridge was frozen over. The breakfast, although free (which I'm thankful for), was exactly what a free breakfast bar at a forgetful hotel would be. On our next stay I'll pay a little extra to stay somewhere else.

Clean, easy to book online, good location and onsite underground parking (essential if you have a hitch with bikes or luggage). I would gladly stay at the hotel again if I return.

I booked a room there for business purposes and the lady at the front desk by the name of Rachel Olson was incredibly welcoming and helpful. Breakfast was delicious and I really enjoyed the atmosphere. I would definitely come back and would highly recommend this business to others.

Nice clean and quite rooms. Front desk staff very helpful with directions and recommendations. Easy walk to downtown mall area with great places to shop, eat and drink. Easy access to campus events and any type stores you might need. Great covered parking as well.

Location: about a mile from historic downtown Charlottesville, and a bit more from the University of Virginia. I think the distance was walkable. So location was fine for me. The building is a little odd in that it is directly adjacent to an apartment complex. The lobby entrance was not the easiest to find, especially since I arrived on foot. The street side doors are all locked and there’s no signage indicating where the lobby is. Breakfast: a tale of two cities, so to speak. for starters, there is no waffle machine. I understand those can be a mess so I can live without it. however, I’ve come to expect fresh fruit, and there was some on one day, but not the other. also, the attendant on one day was great, and on top of things, and the other day a different attendant was not. overall, the breakfast was not as good at other Marriott properties. Price: compared to other properties in the area, this was the best price and the reason why I stayed there. Of course further out from the city center. It is much cheaper and closer to the city center more expensive. This to me was just right, especially for the price. Fitness room: it is nice and clean with three treadmill’s and to elliptical machines. The TV is an odd place in case you’re used to watching something while you’re working out. Lobby: the decor and furniture seems a bit dated, but there’s a lot of room in the dining area. The pantry is not as well-stocked as the pictures show. Cleanliness: I found the hotel to be very clean everywhere, including my room. Internet & tv: I thought Wi-Fi ran pretty fast, much better than most the hotels I stay in. However, navigating the TV channels was slow for some reason. Maybe the remotes needs to have the batteries changed.

Downtown, easy in and out. Garage parking free. Sierra made for an easy check in. Only issue...loud clanging pipes on first floor when people shower.

Ok hotel. Parking is difficult. Entering and exiting hotel is not too good. Rooms ok. Have to request for your rooms to be cleaned. Ice machine broken on 3rd floor. Staff said 1st and 2nd floor ones work. How about if you just fix the one on the 3rd floor? Our refrigerator had a crazy 8 hour off switch and a 2 hour on switch. So you had to turn the refrigerator on every 2 hours. This is the second bad experience I had with a Marriot chain hotel. 1st was our refrigerator never worked in a different Marriot hotel. Brought up the issue with front desk and they said refrigerator was fixed. We know it was never even looked at because we placed an item on the refrigerator door that would have needed to be removed to work on the refrigerator. So yeah, I'm done with Marriot.

We were there for a wedding weekend. Mgr. Harrison was exceptional in providing customer service. He has assembled a staff that mirrors his philosophy. From handling kids at breakfast to replacing a malfunctioning refrigerator to looking under the elevator for a lost wallet...always a smile and what may we do for you now attitude. I highly recommend this hotel!

We checked in around 5 PM on a Sunday, there wasn't anyone at the front desk initially but not a long wait. We did a mobile check in but still took some times for them to generate the key. The stay itself was fine but in the morning, even after we requested late check out, someone from the hotel came into my room and apologized and then asked if I was leaving at noon. It was so strange but she left promptly. She wasn't a part of the cleaning crew but looked to be a hotel staff hanging out at the breakfast bar later. We tried to grab breakfast at 9:30 but it was very sparse. The Coffee was there but no stirrers, no bread, no bowls for the oatmeal. The juice machine was open and empty. There was the hotel staff individual talking with a guess barring the other breakfast line but there were barely any eggs, bacon or whatever else was over there left. The hotel room itself was fine but definitely the worst staff we've encountered and experience overall at a Fairfield Inn & Suites.

The garage is self park and isn’t secure and I didn’t feel safe. I stayed the first night and asked to move to another nearby Marriott property, which had valet parking. I was told by the manager Catherine that I would be charged full price to move/cancel. I shared that I didn’t feel safe and she said, “yes ma’am that’s right.” #ReallyMarriott?

We stayed 2 nights. The hotel was clean, and we had a pleasant stay. The staff was welcoming and accommodating. The hotel is a 10-15 min. walk to the Downtown Mall which was very convenient. There was plenty of free hotel parking as well.

Clean rooms and friendly staff. The breakfast was ok but there was no coffee left. I rated on the lower side because upon checking in I was told there would be nothing deducted from my account for the hold. Upon waking up the next morning there was a $20 charge to my account which I was told would be deposited back 48 hours-7 business days after check out. The hold is all well and good, but guests should not be told there would be no charge if there is actually a charge.

We used this hotel for our wedding room block. The rate was good and the staff was easy to work with. They handed out welcome bags to our guests. When we checked in, our room was clean. The breakfast space near the lobby was a nice and convenient spot to hang out in post-wedding also.

This is exactly what you pay for. A simple, decent location lower end Marriott. Not managed particularly well. Not the cleanest. Walls are PAPER thin. If you are lucky enough to stay here when it is busy, you get the pleasure of hearing every single door open and close around you. Limited gym equipment. Run your hot water long before you plan on using it.

Nice, spacious, and clean room. Breakfast didn't look too enticing. I thought there was no hot water, so I called the front desk. They told me to let it run for 7 or 8 minutes. It took half an hour for the water to get warm enough to take a shower.

Great location! Clean, modern look. Bathroom was nice, clean with walk in shower. Staff was friendly. Breakfast was the best part! No microwaves involved. Scrambled eggs, ham, sausages, veggie patties, waffle maker, bagels, cereal, fruits, OJ, AJ, milk, coffee, yogurt... Only minor complaint I had (which i didn't bring up to the hotel) was that at night, it got really hot even though we had heat off and outside temp was in the 30s, 40s.

How is this hotel only 2 stars???? Pretty solid location, really nice ladies at the front desk. My only issue was the walls were a little thin or the person upstairs had led feet. Ether way solid spot would recommend.

Overall, this hotel is mediocre. The price per night is a bit too high for what you get, especially for its location and for it being the off-season. Hotel room: The towels are scratchy, and there are no bags in the trash cans. Also, there isn’t a fan or vent in the bathroom. The walls are pretty thin and you can hear your neighbors snoring. On the plus side, there was a mini-fridge and microwave in our room. Continental breakfast: A lot of standard breakfast items, like honey and a milk alternative, were unavailable. We waited for ten minutes for food that wasn’t very good, while being crowded by other unhappy, hungry hotel guests who didn’t respect personal space. Only one employee was working in the breakfast area, which may be why it took so long for us to get any food. Housekeeping: While we did not have our room cleaned during our stay, housekeeping knocked and entered our room before we had checked out, not once, but twice. In the future, the front desk should communicate with housekeeping to avoid this.