Changing area not very clean, no obvious policies in place to ask people to remove outdoor footwear. Annoying that you have to register with all your details to use the facilities when you are in the area on holiday and probably unlikely to return. All that said, booking was relatively easy, pool is a good size despite being the small training pool and they have shower cubicles for a more private shower after using the facilities. 50p for parking when using the centre as its close to town, pay at the meter.

Managed to book 1 family swim in last 4 months (only 13 other people in pool), app not set up to book kids in without paying again. Paying 110 a month for swimming lessons that is meant to include family swim time and an admin error had them booked into another leisure centre so no space for them now, even though space when I booked they haven't honoured it and taken responsibilty for their error . Terrible terrible service.

manager was very rude and dismissive was trying to aquire a membership however she took a lot of convincing to even begin the process at that point I thought their was no bother after receiving such an awful experience. had better customer service at mcdonalds or kfc, I mean christ they aren't even busy behind the till why was my membership less important then her phonecard.

Reasonable prices and my kids loved the soft play area. Would highly recommend.

This sports centre is for sure the best for Loughborough town especially when you want to explore different activities under the same roof. Me and my husband enjoys Tennis, Squash and Yoga

Lovely staff especially Lilly at the front desk!! She answers all my questions and trust me I have loads!! And Rebecca is always great to talk to and helped with my induction. Thank you lovely ladies xx

I had a swim slot for 6.30pm and was suprised how unclean the place was and left at 7pm. Locker areas smelt, the place seemed run down and in need of a serious face lift. Looked like I'd stepped back into the 1980s. Its a cheap membership but you get what you pay for.. not clean, be warned!

Not usually any complaints or problems. However last Friday, there was a group of us playing squash & the heating was on in the viewing balcony, overlooking the squash courts, where we would go to change pairs and have a drink of water between games. It was probably the warmest day of the year so far, so seemed very unnecessary and a waste of money to have the heating on. It would have been 5 stars if it wasn’t for that.

The pool was clean and the temperature was perfect for smashing out the lengths. Not too warm.

Recently started using this gym as my local was being refurbished, loved it very friendly staff and lots of equipment to use 😃

Gym is shut after 4pm on a Saturday, not much better on a Sunday, wet dirty floors in changing rooms. Carparks a joke too.!

Great gym with a wide range of equipment. The showers in the changing rooms are too few and generally run down.

We attended a family swim. The reception staff were lovely. The Changing room was clean. The small pool wasn't very warm and there were bits of debris floating in the overflow. The young life guard was rude and obnoxious. My 5 year old nephew asked if he needed to go through the shower before going in and his reply was sarcastic and unnecessary.

We cancelled swimming lessons in Dec 2022. (We provided them with proof) As at June 2023 they are still taking money every month from our account!!!! Poor service really….

First time I visited this place to play basketball with my son. The Staff where very helpful.the only thing that's not straight forward is the parking meter.i was helped by a very kind person.

Absolutely beautiful location for my son's 4th birthday. All his friends (and parents) loved it, no need for any entertainer or extra activity as they were fully occupied with running around (as 3-5 year olds love to).

I have only used the training pool recently but found it warm and large enough to have plently of space. Since I was with my youngest we used the mens group changing room and unfortunately a lady walked in without realising (not the first time).

Use as a guest on visits to Loughborough. Helpful staff, decent gym equipment and swimming pool is great.

Cafe shut all the time .you can’t enter the building until 10 mins before your class You can not pay for a session more than a week ahead . Facilities are good otherwise plenty of parking .50p for 2hours if your using the leisure centre….staff on the tills always busy due to online booking not easy to set up .

Toilets, smelly and Dirty. Poolside very hot for spectators. Teacher for Grandaughters lesson is Lovely (Holly). Reception were polite. A very hot day and drinks vending machines were completely empty.

Website and app are most non user friendly I’ve ever used. Tried to sign up for a membership twice now and doesn’t let me, try to ring up and the lines are busy. I’ve tried booking swimming sessions before and have had issues with payment not going through on multiple accounts. It’s as if they don’t want you to actually go, they need to sort this out soon as I would sign up but honestly so fed up of the amount of time I waste trying to actually go.