Long phone wait times 1-2 hours to speak to office. Once you get an appointment doctor rushes you (4min telephone conversation). All bookings are done online, no human interaction. Perfect example of a money making and cost saving excersise that doesn't benefit the NHS in anyway. Been a patient on the books all my life. The worse thing to have happened was when Dr Ravel left and it turned into what you see today.

Absolute shambles of a surgery. Have a brutal chest infection that requires antibiotics. Do an e-consult at 7.15am. At gone lunch time, a pharmacy from a chemist I don't even use calls me and tells me to come in and buy some cough syrup from her! No joke! I call the surgery direct. An hour in the queue. Nurse calls me, tells me it's too soon to prescribe MORE antibiotics because she didn't see the 2021 date on my last treatment. As in over a year ago. Finally agrees to send a prescription to my chemist. Just gone there, no prescription is there. Or anywhere according to a quick search of my NHS number by the helpful pharmacist. Now back on the phone to the surgery. 21 in the queue. I honestly cannot stress enough, people are dying in this country due to awful medical services like this every day. I'm now facing a hospital trip as I cannot breathe properly. The same hospital we're encouraged to stay away from unless it's an absolute emergency. I'm disgusted. Stay clear if you even remotely need help. You'll find none here.

Right ok! So far I haven't got any complain about the treatment that I have received from the Doctors and nurses! They are very caring and efficient in terms of proving care but my only frustration is to get hold off the reception! The average waiting time for me to connect through the ph to the reception was more than an hour! This is certainly frustrating for anyone who desperately need some help! This can not be done and I think surgery needs to solve this issue soon as possible! I am sure it has a solution! I have added a pic of me being waiting to connect to the reception when I was still on number 2 if that helps to understand!

Absolute shambles of a GP practice I had cause to submit a complaint in October & this was sent direct to the Practice Manager to date this has not been acknowledged. It has just taken 10 days to get a prescription for 2 items one of which is not what I requested & this was written on a paper prescription & dropped into the surgery. Is it worth making a further complaint unfortunately I don't think so. 🤬🤬

The doctors at this practice are ok - if you can ever get to see one, although my husband did experience a serious mis-diagnosis. However, being number 45+ in the queue each time is unacceptable. Notwithstanding, my main gripe is with the he admin staff / receptionists / Practice Manager who are, quite frankly, a disgrace. We were treated dreadfully when we moved after 31 years as patients. There were a range of issues including rudeness, conflicting information, incorrect information, appalling grammar in letters, dismissive attitude and poor communication. In a time when we were all proud of many NHS staff members, it was clear that none of the clerical staff at this surgery deserve any recognition whatsoever. I genuinely cannot speak badly enough of them. Despite being keen to stay with the practice, it was a blessing in disguise when we found another surgery, who thus far seem much more competent.

When I first registered (a few years ago) this was a great surgery, now it's impossible to contact them, last time I tried I was on hold for almost an hour then cut off at number ten in the queue. Can't even get an appointment on the myGP mobile app. UPDATE: Got the follow up phone consultation today which was what I was attempting to contact the surgery about, so my letters to them weren't in vain.

Despite now being out of the catchment area and having to seek an alternative surgery, it is with much sadness that both Mr McCarthy and I have to leave this fantastic group of surgeries. The staff including reception and GPs are a great team. Thank you for all your help over the years. God bless and keep you all safe. Many thanks to Claire (Clare) who has helped with the transition from one surgery to the next regarding ensuring all Mr McCarthy's medications will last over the transfer period. Once again many thanks. We are in our 70s now so it is unlikely we will move back to the catchment area but if we do perhaps we can re-register? The staff have all worked through the pandemic at great risk to themselves so please remember this when you think of giving them a damning review. Karen and Patrick /p.s. What we would do without them?

Getting an appointment here is a nightmare. If you can't call or use their terrible new online service at 8am you are basically screwed. I called and even stated it was for my sick infant child but they didn't seem to care and just said I have to call at 8 the next day. I think the switch to a new online system coupled with the huge increase in people living in the area has contributed to this, I know the surgery isn't entirely to blame. and they are up against it. They actually used to be a great surgery, but it has been on a steady decline for the last few years.

Absolutely diabolical. Communication from the surgery is terrible . Tried using Anima and it partially works at the first stage, however getting blood test results and follow up appointments is extremely difficult. Two calls and an actual visit to the Walderslade surgery I have still been unable to book the appointment the doctor she asked me to book . Today I have waited all morning for the call that they sent me a message I would receive. It didn’t happen . I feel that the staff work hard and get as frustrated as the patients with a system that is clearly not fit for purpose.

I am updating my post because once again the staff at the Walderslade Surgery have gone out of their way to help my family, they have never been impatient, or rude in anyway. Each time i have turned to them for advice they have been very helpful Once again ladies thank you so much - keep up the good work, I have just read all the negative comments on his surgery and can only give my personal view. Over the past few months, because of serious illness in the family i have had to visit the surgery on numerous occasions and have found all the members of staff both very helpful and approachable. They have answered all my questions as best they can and given me valuable advice. Thank you Ladies you are doing a marvellous job under very difficult circumstances

Terrible surgery. one of the receptionists in particular that I have spoken to a couple of times is extremely rude, shows no compassion or empathy for patients or their carers and no interest in actually helping. I personally think she is in the wrong job!! That's when you can actually get through to them at all!! All the doctors seem to do is send blood tests requests and fob us off. 3 days in a row I have requested to speak to someone regarding my dad's health and they have done nothing to advise or help. I am disgusted and if I had my way he wouldn't be with this surgery, they are a joke.

Absolute joke their website doesn't work and when you try to call it just says call back later this is why A&E are so busy it's because the doctors don't want to do a hard day's graft but want to take the money.

Oh dear tried to get some professional advise doctors Vast majority all on holiday 🌞 Still nice e some can afford to take the occasional break I've refrained photos showing only one doctor car in car park For more a few days now also looking checking how many people in surgery 10 per.cent of capacity most the time Only ones overworked this building are the reception and auxiliary staff But least we can all accept doctors on strike soon as.need a livable salary we all understand this lol 😳

This has been my surgery for 17 years now, and have always found it to be very good for me, my wife and children. It is a bit harder to get seen of late (in comparison historically), but that does seem to be across the board for all GPs

Best surgery l know really nice people no waiting got seen dead on time very caring

Useless. As is any surgery that has taken on the online booking system e-consult which you can only use until 11am each day, then wait 2 weeks for a call back. Staff unpleasant. Long gone are the days you could call any time during business hours and they'd answer in a few rings and book you in the next day if you needed. Absolute shambles.

Richard Crook - A brilliant 1st class service! Special thanks go to Michelle the receptionist at the Walderslade Surgery who is always helpful and kind. She is a credit to the NHS!!!