1/5 Craig P. 3 years ago on Google
First
off,
I
love
Cracker
Barrel!
However,
I
have
a
sick
child
and
was
not
able
to
leave
to
go
pick
up
my
“to-go”
order
so
I
ordered
via
Ubereats.
Because
Ubereats
does
not
offer
a
selection
for
dressing,
I
called
to
request
extra
dressing.
Daniel
answered
the
phone
and
dismissed
the
request
and
asked
me
to
hold
after
he
answered.
I
then
waited
for
15
minutes
on
hold,
and
finally
hung
up
to
call
back.
The
nice
lady
that
answered
did
say
she
would
take
care
of
it
if
the
order
was
still
there.
That
being
said,
I
worked
at
restaurants
as
a
server,
bartender,
and
manager
and
his
dismissal
of
my
call
is
very
frustrating
and
should
not
be
be
tolerated
by
anyone.
I
also
understand
that
these
3rd
party
services
take
2nd
fiddle
to
their
walk-in
patrons,
however,
a
patron
is
a
patron
and
the
service,
or
lack
therein,
was
atrocious
this
time
around.
I
hate
posting
bad
reviews
on
restaurants
but
when
it’s
as
simple
as
requesting
extra
dressing
and
I
am
dismissed
as
if
I
am
wasting
Daniels
time,
it’s
very
frustrating.
In
the
time
I
spent
on
the
phone,
I
should
have
just
driven
to
the
restaurant
but
again
I
have
a
sick
child
and
wasn’t
able
to.
It’s
very
frustrating
because
I’ve
been
on
the
other
side
of
this
and
would
never
make
someone
hold
for
15
minutes
at
all,
and
much
less
for
that
simple
of
a
request!