I went to the store looking for a very specific item, and I was greeted by an older woman with dark hair. She was helpful up until the point where after it was confirmed that the item I came for was, in fact, not in store. She took a very condescending tone (obviously due to my age) and then decided to infer that I could not afford other items in the store without signing up for their rewards program, which would ensure a discount on a product. The store in itself has wonderful pieces, but the staff was just a little too demeaning for my taste. I wouldn't even consider buying any jewellery from there again.

Got a ring for my girlfriend for Christmas, after getting her sized for it to be fitted it took them more than twice as long as they said it would be for it to be returned back to us (About 6 weeks) and was horribly sized. It didn't even come close to resembling a circle and the width of the ring was inconsistent throughout. They we're lucky my girlfriend picked it up instead of me, about a week and a half later a stone fell out of it. We calmly returned it since I have the protection plan for it. After being told we would have it within 14 days it took them 5 more weeks to have it back for us. Not 6 days after getting it back, guess what happened? The stone fell out again. Unbelievable. This isn't even concerning the horrible attitude of the saleswoman who's time I apparently did not deserve when originally purchasing it. She didn't listen to anything I was telling her about my girlfriend and kept trying to get me to take out a credit card to get a $15,000 engagement ring with a finance plan. I've been a loyal customer of this company since I was in high school. Every piece of jewelry I've gotten for my family and girlfriends has been from them. This experience has been so horrible that the next time I decide to spend my money on jewelry I can guarantee it will not be with this place. They've gotten a few thousand dollars from me up to this point but unfortunately for them are going to miss out on some of my biggest purchases in the future.

Out of all the years that I've been shopping at Kay's, this past year has been the absolute worst. Besides the Asian girl always being so pushy with sales and trying to convince you to buy the most expensive items, I never had much of an issue until now. I bought my husbands ring from here late 2014. Replaced two diamonds with sapphires. We didn't get married until 7 months ago. I always brought the ring in to get inspected prior to the wedding. Everything was good. After the wedding, we brought our rings in for inspection, one of my stones was loose and needed to be sent off. So we sent his ring out as well to get dipped in rhodium. Two weeks later when we went to pick it up we notice a change with his ring. It was brushed. We brought it to their attention and they gave us the option to send it back but my husband decided not to. Months later, after his ring finger kept breaking out, we figured he must be allergic. I figured I'll go buy a platinum ring for him and trade in his old one.....so I thought. I approached Aly, inquiring about buying a platinum ring for my husband. She stated that they didn't carry any in the store but that I could get one made just like the one we already had. Which wasn't true, so she proceeded to show me a Stellar book where I was able to pick out a ring from a very small selection. I went back two weeks later to pick the ring up and guess what.....it wasn't the ring that I ordered. This time Andrea K helped me. Needless to say, I was very pissed off. We looked through the Stellar book together to find the ring that I wanted, and she made a phone call. Apparently in the Stellar book, they have the same item number listed for two different rings, but the Stellar rep insisted to Andrea that the two rings were the same. Andrea debated with her on the phone for a while but nothing changed. So Andrea said that there's a ring that they carried in the store that was almost identical to the ring that I wanted and told me she can order it in platinum. Keep in mind that Aly never told me this. She pretty much just pulled the book out and said I had to order a platinum ring from the book. So now, I'm really pissed. I had to put a decent amount of money down with Stellar to place the order only to get the wrong ring back. The store manager says that she will apply the down payment towards the new ring, which will take about 2 months to come back. And not only that, I can't even trade in the old ring towards the new one. Why, you ask? Because I had two sapphires put in the ring in place of the original diamonds. The trade have to be "diamond for diamond", whatever that mean. Needless to say, once I get my husbands new ring, in two months, I will NEVER do business with Kay's ever again.

I stopped in to look at wedding rings. The manager Andrea keeps harassing me about buying something. She was very rude. Acting like she was on real house wives or something. She was rude to everyone. Customers and employees. How does this girl still have a job?? The review scores say it all. Obviously corporate is not worried about being a reputable business.

Go see Alexis! She's awesome. Got a couple watches and looking into another chain. Very knowledgeable and great service

Browsed the whole place with my wife. Loitering in front of a bracelet she wanted to look at. No employee came over. Gone are the days when they follow you around I guess...

Excellent service at Kay Jewelers in the Galleria Mall Cheektowaga. Darlene the sales clerk was very courteous kind and attentive to my need! Darlene deserves a raise in pay for the outstanding service she provided. Great sales clerk!

Lindsey & Maria were fabulous! Excellent customer service!!

Bought over $6000 worth of earrings (3 sets), was in a hurry due to mall closing (prior to Christmas) and did not look closely at receipt. After Christmas was going thru receipts and realized is was charged an additional $700+/- for lifetime warranty that was never discussed with me. Took all 3 sets back...won't be spending my cash there again!!

Tiffany is an amazing person that works at your store. Could not ask for better service.

Very rude. I stood there for 20 minutes without any greeting or letting me know they will be right with me.

Love the ring, great Jewelry great price, customer service was great and I would always recommend anyone to shop at Kays.

Tiffany was amazing. She made me feel special and took the time to go above and beyond.

I can't explain how extremely delighted and pleased I was with Tiffany at Kay's. I went in thinking I was going to just try on a Levian ring and hand it back dreaming of how it wonderful the dream of having one would be. Yet Tiffany not only took the time to let me try on multiple Levians and discuss financing options (one particularly that I didn't even know about and was eligible for). Then she took the extra time to make an additional call to assure my acceptance within my limits and I walked out with a stunning Levian. I can't speak more highly of her; friendliness, professionalism, patience and just plain old fashion genuine courtesy and happiness for me. Tiffany is such an asset to the company and I will never forget how happy she made me.

Poor customer service. Bought jewelry with zero interest promotion. They didn't honor the promotion. Didn't figure it out until after i got my statement and it wasn't a option to return

Second time here. Employees were not as friendly as our first visit, however, still professional.

never opt for same day delivery.. its bogus and you wont get your item. period.. dont waste your time.. go to a more reputable jeweler.

Ever since we got my wedding rings in 2014 it’s been nothing but problems. Most of the staff is rude. They sized my rings and they came back not even the shape they should be and weren’t centered or soldered properly. They sent them back out same thing but atleast they were centered this time. They wanted to send them out again and I refused. The manager is rude (now the DM) she called my mother a liar about the wedding band we ordered. Tried giving us the wrong ones.. just nothing but issues. Issues with a necklace. Then a pair of earrings and I went back right away and the woman told me I was putting them in wrong. I explained I didn’t want them because I just couldn’t do the screw backs. She was rude! On top of that I lost some weight and had to have my ring sent in to be sized and didn’t want to because of what happened before.. I did and it came back so horrible. My ring in literally ruined. They tried giving it to me ruined. My husband brought it home and I took one look and just started crying. The shank was so thin j couldn’t wear it or it would snap in half. It’s miss shaped and the rhodium dipping was horrid. I called customer care and all they’re willing to do is replace the rings because we sent them to a different store and they can’t be fixed. I’m just at a loss for words. They ruined my wedding rings and hardly care.