Erlanger Western Carolina- Emergency Room image

Erlanger Western Carolina- Emergency Room

Nutritionist β€’ Emergency room β€’ Hospital department

😠 Brought a friend here who is in DKA. Sat in waiting room for 4 hours, no one checked on her, took her blood sugar, or even asked why she was here. We watched 8 people discharged in that time and continued to be told there were no beds available. This was after an earlier visit to the ER where they... People often mention staff, hospital, hours, room, time, care, told,


Address

3990 E U.S. Highway 64 Alt, Murphy, NC 28906, United States

Contact

+1 828-837-8161

Rating on Google Maps

2.10 (71 reviews)

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Featured Reviews


Frequently mentioned in reviews: staff (11) hospital (10) hours (9) room (7) time (7) care (7) told (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Christine M. 2 years ago on Google
    Brought a friend here who is in DKA. Sat in waiting room for 4 hours, no one checked on her, took her blood sugar, or even asked why she was here. We watched 8 people discharged in that time and continued to be told there were no beds available. This was after an earlier visit to the ER where they gave her medication that is NOT okay to use when Diabetic. It increased her blood sugar and shot back up into the 500s and still, here we sit! She could have died in the waiting room. If you ever drive here, be sure to dial 9-1-1 from the parking lot and get an ambulance dispatched or you won’t be seen no matter how great the emergency!
    3 people found this review helpful πŸ‘

  • 1/5 Erin L. 2 years ago on Google
    Like a toxic relationship, I gave it one more chance and I'm disappointed again. The name changed but don't you think with this many negative reviews, something has to happen? High white blood cells on a liver means something is wrong, not a sign to send the patient home with narcotics. Harris Regional told me I had gallstones and needed surgery. Which saved my life. No thanks to the carelessness of an emergency room whose only solution is feeding the addicts painkillers. Just tear it down, the majority goes to Blairsville anyway.
    3 people found this review helpful πŸ‘

  • 1/5 T. L. 1 year ago on Google
    Worst emergency room ever! The nurses and Dr's laugh and joke at the nurses station while patients suffer. No urgency whatsoever. Never kept a check on my vitals for the 11 hours of wait time I had in the hallway. I have never been made to feel so unimportant and insignificant in my life! Will NEVER take anyone to this ER!
    2 people found this review helpful πŸ‘

  • 5/5 Laura c. 1 year ago on Google
    I had a wonderful experience at Erlanger Murphy Radiology today . I arrived around 4:30 and even though Frances was supposed to be getting off she checked me In anyway and was very pleasant. Mindy did my leg X Ray and she was also very pleasant and was working double duty at the front desk and as the X-ray technician. Health care workers do not get the credit they deserve. Thank you Mindy and Frances for your wonderful service.
    1 person found this review helpful πŸ‘

  • 1/5 Daniel W. 1 year ago on Google
    Not only is the service horrible, the injury I received while at work was paid in full, only to have them send me a bill personally for the same amount as well. They would not discuss why I was double charged and sent it to collections. Only go if you want to be stolen from
    1 person found this review helpful πŸ‘

  • 5/5 Christie C. 2 years ago on Google
    Dr.Hill and the staff was absolutely amazing. I thought I was on deaths door dealing with Covid 19 and these people were God sent for me. My nurse Brittany and Dr.Hill always made sure they checked in on me, actually listened to my symptoms and got me the medication I needed immediately. I have never had someone take such good care of me . They genuinely cared about my well-being. The whole staff seemed to care and take care of my needs. Very impressed. Good job
    1 person found this review helpful πŸ‘

  • 4/5 Michael B. 2 years ago on Google
    I normally dont write many reviews but after having to use this ER last night and seeing all the bad reviews, I wanted to write this on my experience. My overall impression isnt that bad, compared to other emergency rooms i have been treated at. The care and tests were appropriate for diagnosing the cause of my issue. My only complaints about this ER was the lack of any follow-up. It didnt look like they were that busy but being from the medical field and worked in an ER myself, normally you would check-in on your patients more frequently than I was. Overall, I don't think this is a bad place, from my first impressions, and I would go there again if the need comes up. I doubt the hospital reads these reviews but I hope some coaching of the ER staff to check-in/follow-up with patients more often is addressed. I realize there is a lot of waiting for test results and labs to come back for the doctor to review, but there needs to be more patient interaction by the nurses.
    1 person found this review helpful πŸ‘

  • 1/5 Ken A. 2 years ago on Google
    I got there at 7:30 am did paper work at 7:50 waited until 8:30 to be seen by the nurse. Waited till 8:40 to see the Dr. they sent my prescription to the wrong place this was at 9:45 called back a second time and was told they will send it right over. Waited this whole time for my prescription. At 11:50 called a 3 rd time and they still have not sent my prescription over to Ingles?? This has to be the worst Dr. Office I have ever been to.
    1 person found this review helpful πŸ‘

  • 1/5 Kathyy N. 8 months ago on Google
    I hurt my foot so bad I could not walk on it . Dr ordered x-rays said that there is no injury and told me follow up with someone since I don't have a primary ( with i told him 2 times i do ) sent me home no crutches no foot wrapped . I could not walk. Period. . I was sent out in a wheelchair and no help to the car . What kind of a place is this??
    1 person found this review helpful πŸ‘

  • 1/5 Bill S. 2 years ago on Google
    Unbelievably poor service. Took wife in and she wasn't seen for 6 hours. They discharged her with pain pills and a probable diagnosis of pancreatitis. There is generally a long wait time at the so called ER, but 6 hours is ridiculous. The staff that cared for her was completely lost. She heard a nurse ask another nurse where to put patients who test positive for covid. She wondered if she should send them back to the waiting area. The other nurse didn't know. These are RNs who had been on a duty a few hours. Great infection control.

  • 5/5 Lisa C. 10 months ago on Google
    Thank you to this amazing staff. My mom had an urgent situation that had to be dealt with and the entire staff was very responsive and helpful. They kept us up to date on all the tests being done, and results were communicated promptly. This is a very small hospital with limited services, which we totally understand, but the staff all has big hearts. I am thankful for all they did to help my mom.

  • 5/5 LE M. 11 months ago on Google
    Everybody in this area should be thankful that we have a hospital in our community to go to, especially in an emergency. When these hospitals close, all healthcare services in the community can disappear. More than 100 rural hospitals have closed over the past decade, and more than 600 additional rural hospitals β€” nearly 30% of all rural hospitals in the country β€” are at risk of closing in the near future. It's a hospital, not the Ritz Carlton and there is so much hard work that goes on behind the scenes that no one is aware of; not to mention being habitually short-staffed. Your life maybe depend on being transported to a hospital in minutes versus 30 minutes. So try to be more appreciative, the staff deserves our admiration and gratitude. There will always be people in any profession that could have a better attitude, but most of the staff I met at this hospital were more than generous and kind. I would like to express my gratitude to Eric, respiratory therapist, for taking the time to explain and being exceptionally nice; you're a real gem - as well as RN, Brittany. Thank you!

  • 1/5 Jada K. 1 year ago on Google
    I was in the waiting room for 2 hours and in my room for 4 hours only to get stitches. I saw the nurses laughing and not taking anything serious. I also have asthma and it took them 2 hours to see me on that visit as well

  • 1/5 Yusuke U. 1 year ago on Google
    This hospital is awful I wish I could give it a zero. The staff treated me like a human plague when I came there puking up blood. Then they made sure to tell me to leave and got extra staff to let me know I wasn't welcome and my ride needed to hurry up. Awful place. They act like they want you dead because you're such an inconvenience.

  • 1/5 Simon B. 7 months ago on Google
    Where should I begin.... the worst care ever. After I got a room. I waited over 3 hours to get help for pain. Non stop vomiting. It wasn't packed only 4 people including me. I asked for a blanket, never got one, asked for ice they never came. They are mostly talking with each other then doing actual work. I would recommend going to blairsville since they are on top of there game. I told them I can't take morphine because it makes me vomit.... what do you think they gave me?!? Yep.... morphine, I was throwing up uncontrollably. The dr are so so so stupid. The dr. Asked in one finger where the pain is.... I'm like it's my upper stomach. He was mad because he wanted one finger where it hurts. I'm looking at him as if he were dumb AF!! He finally pushed and I said see all my stomach area not one finger point. What about one dumb Dr..... I could keep going. They didn't help me at all. I was still vomiting the next day. I was there from 2pm till after 10pm just to get fluids practically. What a joke of a hospital. Ohh and when my uncle had surgery he almost died because they gave him way way to much blood thinner and almost died.... yep the hospital you walk in you are sick and when you leave your in a casket!!! DONT EVER GO TO MURPHY!!! COMPLETE & TOTAL WASTE OF A HOSPITAL. My mother was a Dr. And when I was a kid she said it was the worst hospital she has ever been too. The Other Dr's baffle me to how they passed there MD degree!!

  • 1/5 Christian S. 9 months ago on Google
    My pregnant fiancΓ© had two seizures, one of them in the ER, the receptionist seemed to care but everyone else there was just kinda standing around before telling me I should drive her to Blairsville.


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