As gyms go it's ok. There's a wide range of equipment but it was disappointing that new state of the art equipment that was installed was recently removed as it turns out they were on loan. Now the negative part. Having been to this gym since nearly it's start date it's disappointing that the majority of the staff didn't seem to have the ability to talk to the members. I have only had 3 members of staff even acknowledge me when I'm moving around the gym. For individuals who are there to help the members and hopefully show them how they can improve their health and appearance they are certainly lacking in interpersonal skills. I'm more likely to get a frown or they turn away when you pass by them. This gym could be really good, but it still has a long way to go before its anyway near there. UPDATE for Henry. Just to make this clear, I've already filled out the comment cards on more than one occasion. It makes no difference!

Good facilities! But even better staff! Catia is one of the fitness coaches,that will make sure, you're reaching your fitness goal. She's down to earth. Very knowledgeable. An absolute energy ball and you can see,she loves helping people to better themselves. A thumbs up from me.

I have rejoined. This is a great place to workout, yes there are busy times of day but if you use the pureGym app you can pick a time that fits in with you and your schedule. For me flexibility is key. I have an anxiety issue so it makes sense for me to know when it's quieter. I love it 👍

Be very carefull when you want to stop your membership. Apparently they have a policy that you have to cancel the membership with 4 working days before expiration. Otherwise they will take your money. It happened to me, and when I asked for refund they refused to give me the money back, even I haven't visited the gym for 2 weeks before cancellation. Thieves, every company with common sense whould have refunded the money, not so "pure" if you ask me.

Tripped on a treadmill today. The treadmill worked for about three minutes and stopped by it’s self out of sudden. Photo of the error message attached. Tried to confront the manager (Tobi?), he did not want to talk to me while standing at the treadmill and tried to convince me to go to his office. I asked him to to continue our conversation where we were - he simply ignored me and walked off. No offer to fill in an accident report, no apologies. Would appreciate an area manager to contact me.

Pretty good gym in the area. Ample equipment whether free weights or machine. Lots of trainer sessions available as well

PureGym Banbury is very busy. If you want to do cardio you will get on the machines. Weights however, I have to go late at night to get on them.

The gym is in desperate need of an upgrade. Alot of the equipment is old and there aren't alot of bars and ropes for the cable machines, lucky to find any, and thats early hours of the morning. It's the only Puregym within many miles from me, and the other which is in Buckingham is even worse. They spent money doing one of the three gyms out in Reading recently that I go to, and that didn't even need doing, had everything. Should have spent the money doing the Banbury one as unfair that you pay the same price but get poor quality old machines, no privacy in the workout area like the other gyms have and not as much choice of equipment. The only good thing is that the cleaners do a great job.

Would have been 5 stars but the instructors don't turn up for classes, maybe I will get a refund?

WARNING DO NOT USE THIS RETAIL PARK I’ve been a customer of Banbury cross retail park since moving to Banbury in 2021, on the 11th June I made a trip to the retail park, spending £60+ on shopping at the food warehouse, £100+ at Currys, £20+ at Hobbycraft, £10+ at Costa and £50+ at Pizza Hut (where service was extremely slow), me and my partner are also members of the PureGym and our entire family are registered at the Boots chemist. I will not be visiting this retail park again, will take my custom elsewhere, will cancel both gym memberships and register at a different chemist. This is due to the absolutely pathetic car park charges enforced by this retail park - my visit supposedly lasted 3hrs 11 minutes; conveniently 1 minute longer than the allowed time (due to the 10 minute grace period allowed by law). This seems oddly calculated and potentially manipulated by these crooks. The car park is always empty and is displayed as a free car park for customers - for ALLEGEDLY staying 1 minute over the allowed time, I have been given a £100 fine (reduced to £60 for early payment). This is absolutely disgraceful and I can assure the owners that they will only drive away custom from this retail park by allowing the farcical crooks ‘Euro Car Parks’ to control its parking

Decent prices, lots of equipment, just try to avoid the peak hours and you’ll be happy

Great place to workout great staff especially the manager gemma who is always amazing and helpful there's a good selection of free weights and machines

24 hour opening.Has all the equipment you need, plus showers. Great value for money.

This gym never has hot water for showers i have been here for more than a year and it never has hot water at least tell us that there is not hot water but no time and time again there “boiler” is broken. Im scared that i will get ill and have to go hospital but if i do are you guys gonna pay for that?

Clean and tidy and all the equipment one would expect, except a couple of full height punch bags and a women-specific toilet! A cycle shed right outside the door is another plus. Keep those hand sanitiser dispensers topped up though please!

Good amount of equipment but can get very busy at times.

Clean, tidy, nice staff, great location and easy parking. Gym is 24/7 highly recommend

A nice spacious gym with lots of equipment and easy access parking! I go here whenever i am visiting family, the classes are great but is a shame the timetable has been reduced. I wish the staff asked people to wipe down the equipment also.

Great place to work out, after 11 pm it's pretty quiet so you can move around them machines more freely and have time to work on them different body parts =) Thanks pure gym

-Lack of accessories for weights section and cable machines. -No TV screens. -Outdated cardio equipment with visible rust and/or paint bubbling. -Music volume is lower than people’s grunting voices. -AirCon is weak. Can get stuffy and moist during peak times easily. +Friendly staff +Decent parking Edit for reply: Thank you for your templates based message written by PR team, but this is not a negative feedback just some simple things that can be acted upon by the staff/manager at the gym.

It was bad enough they rolled over and went along with all the c19 non-sense along with moronic mask policies .... mask not required on equipment, but you must wear it in between. Devoid of common sense never-mind science ..... then when you come to restart your membership they want to charge you a joining fee. This whole thing really has just become a money making opportunity for everyone. Read the freedom of information request to Public Health England. What a waste of everyone's time.

It’s suitable enough for what I want to achieve from using a gym. Lots of positives - main one being the price. Great value for money. It’s never too busy at the time I go. The app which clocks sessions is great and helps motivation. Enough equipment and space to always get a good workout. Areas for improvement - a sled and ropes would be great additions. Having a barbell upstairs and DBs up to 20kg so they can be incorporated in with a KB workout. These are just conveniences for me and understand this may not be feasible. A lot of the areas have heavy amounts of dust - particularly platform area. Could do with a deep clean. But it doesn’t bother me too much. I’m more than happy with my membership there and competent in using the gym. I think as a whole, beginners could be better supported. There’s a lot of staff with their clients and giving them their full attention (which is how it should be). However, I think many members get missed and may not continue their fitness journey as they don’t get the required attention they need. All in all, very happy with what is received for the price.

Helpful staff and basic, but easy to use equipment. Very good for a budget-friendly, LGBT inclusive and 24hr gym.

Great place to train. Nice atmosphere.only thing is it needs a incline bench but I’m used to hardcore gyms. Tbh you can’t complain for the cost .