My first experience of carluccios was not great, this was my second time and it was much better.. The food is OK, I wouldn't say its the best Italian rather a good generic go to. The food is nice enough and therefore not much to complain about. The service was very good and accommodating and the atmosphere is nice. Give it a go.

Me and my boyfriend have come to the Chester Carluccios multiple times for the past four years and it's never failed us, the food is always lovely, the atmosphere is so chill and the waiters/waitresses are chatty and welcoming. Today Ben served us and he's been the best waiter, helping us pick our wine and checking if we're okay, i recommend this for relaxed dates or family meals, you won't regret coming ✨

Fantastic service from a lovely lovely waitress. Small portions but the food was nice enough but massively over-priced. Wine was lovely. Every other restaurant was closed so they scooped up all the hungry tourists.

Me and my Mum visited here by chance when looking for something to eat on our final visit to Chester. We was not disappointed, the food was lovely, just a shame it wasn't very hot. Staff was lovely and approachable :-)

This was a very good experience. The food and wine were absolutely delicious, the service was attentive and very friendly and the atmosphere was warm. It's the best Italian restaurant experience I've had in Cheshire (and possibly the North West).

I had booked a table for 7 of us last night for a family reunion, after not seeing my siblings for 2 years. Myself and my partner arrived first and the waitress that greeted us was not welcoming at all, she didn't smile during any of our interactions or say much at all, and she spoke so quietly when she did, really bad first impression. I told her the name of the reservation and she just fumbled about a bit before offering us a table for two. When I told her that we had a table booked for 7, she went to the other waitress who was aware of the booking and showed us to our table. Mind you, there was only about 3 or 4 occupied tables at this point (6pm). The other waitress, Elia, was friendly and cheerful. She brought menus for the rest of the table as the other only left two and she was very attentive in ensuring that everyone had drinks as people started to arrive. Throughout the experience, sometimes we would get Elia and sometimes we would get the other waitress. The other waitress brought our food and it was awkward as she just glared at us after quietly stating the dish she had. She brought me my soup and I was sat for a few minutes without a spoon until I had to get up and ask Elia for one, who was lovely and apologetic. We finished the meal with coffees and desserts and when I double-checked that the lattes were decaf, she took them back only to come back 30 seconds later to confirm. I asked for sweetener as I can't have sugar and she brought and held a sugar pot over my shoulder from behind me. I told her that this was regular sugar and she just said "yes, this is sugar". She left again after an awkward interaction and she brought sweetener this time, but it just seemed odd that she wouldn't just place the pot of sugars on the table for the rest of the table to have too. All in all, it was a nice experience with lovely food. It was definitely saved by Elia, if we'd have had the other waitress full-time it would have put more of a dampener on the night and made the experience a lot less enjoyable, frankly.

Impromptu early dinner today. The food was super good, great choice of food and drinks. Food was cooked to perfection and was excellent value. Topping this was the service provided by Jo. Not too intrusive whilst being proactive. In summary we left having had a super meal, great service culminating with a fabulous atmosphere For sure we will be back

Carluccio's is an Italian restaurant chain that was founded in 1991 by Antonio and Priscilla Carluccio. The first restaurant was opened in Market Place, London, and it was a continuation of their successful food shop. The restaurant chain has since expanded to over 30 locations across the UK and Ireland. The Chester branch is located at 38 Bridge Street, Chester CH1 1NQ. The restaurant offers authentic Italian cuisine made with the finest ingredients from the best regions of Italy. The menu features a variety of dishes, including Burrata e Crudo, Risotto di Mare, and Chocolate Sharing Trio. Carluccio's also has an online store that sells Italian food products, including pasta, sauces, and olive oil. If you want some delicious and authentic Italian food with soft music, this is your place. Loved the environment and the friendly people. Highly recommend.

We went for breakfast on a Saturday morning I had the vegetarian breakfast and it was one of the best I've tasted. The young lady that served us was really sweet and did her job very well . I really liked the atmosphere and like I said the food was amazing we will be going back

Very very busy, tables seemed to be set out in a "fit as many as possible" layout over customer comfort. Website offered meal occasions, selected "Date" as I was going with my partner, was still seated near families with small children. You know, the ones who will have selected "family meal" as their occasion. Had the seafood linguine, which honestly seemed like a Tesco ready meal. I wish that was a joke or exaggeration. The front of house staff were excellent, on the ball and rushed off their feet, so can't fault them. Would I go again? Probably not. Would recommend one of the multiple other Italian restaurants nearby instead.

Ordered the beef Raghu and ravioli. Pasta uncooked on both. Didn’t want to complain as quite frankly I couldn’t be bothered. Then, my boyfriend found a toothpick in his food. The manager came over, shouting, making himself very known, telling me it was not a toothpick and it was intact a rosemary stalk. 1. He purposely came over loud to try and embarrass me and 2. He insulted my intelligence. I am someone who cooks fresh food frequently and use herbs. I’m aware of what a rosemary stalk is like, like I’m also aware to remove it when serving food. So either way it shouldn’t have been there, but this wasn’t a stalk. The manager walked away after rudely and abruptly shouting at us as if he had defeated us. If we wanted free food, we would have complained about the terrible food. We couldn’t have paid fast enough to get out of there. Only thing good about the place was that the waitress was nice. I would never go back or recommend.

Waitress excellent, food lovely and fresh, superb bottle of wine. Carluccio's never disappointed you.

From the onset, at was at the time, reasonably quiet, the welcome was well, not welcoming. We stood by the 'wait here' point for about 5 mins, then shuffled a bit further towards the bar, to still be ignored for another few mins, only to then be hollered across from a 'busy' barman pouring a single pint that " someone will be with you in a mo mate". Eventually, we were attended to and initially the young lady just pointed at any table, only to second guess and think it would be more pertinent to actually show us to the table... so next stage awaits... ..and wait, and wait some more.... About 10 more mins later, said lady from earlier apologised as it so busy (approximately 30 % full) and asked if we wanted to order a drink, again only to second guess in maybe we might want to order food too. Yet more waiting and finally the food turned up from what appeared to then be the shift-change (approx 4pm by the time this all happened). Now the food was ok, but not what I would say was amazing. I had the Penne Giardinia, which is apparently their signature dish. Fortunately I like garlic, but there was so much in it, it 'burned' more then the very small amount of any chilli that was present and presentation was sub-standard, with the 'sauce/courgette' combination slopped to one side of the dish. My better half had the Seafood Linguine, which was presented much better. The only poor bit about it, that was the Squid being very chewy to a rubber consistency. Drinks were ok and the Pitnot Blush was a rare "good one". We were finally offered dessert, but declined, as didn't want to suffer the long wait again and skipped the wait for the bill with the 'pay at the table' QR code service (fortunately). I know Carluccio's is slowly becoming a chain restaurant, in the North-West of England, but I think we will steer clear in future and support the more independent Italian restaurants, where we find you get better service for starters. (And mains etc, to excuse the pun).

Spacious cafe/restaurant for meals, brunch or snack. Tables are laid out with corporate precision, everywhere is clean and tidy. I visited for a breakfast coffee and pastry. The staff were very welcoming on my arrival, efficient at taking my order and bringing it to my table. I had a seat in the window, which afforded a great view of the street outside; a nice place to relax and watch the world go by. I had an Americano with an almond croissant. The croissant was served warm, which was a nice touch. I would definitely visit again.

Really delicious food and attentive staff with a good sense of humour. We had a business meeting there, the staff were very respectful of our space and didn't pressure us for time or the table back. Would recommend!

Brilliant server who was very accommodating in helping to alter meal to be vegan / lower in lactose! Food and mocktails were tasty, and the interior is classy, had a lovely girls meal out with my besties

Service is quick, high quality and lovely. they had a great selection of vegan food and the ingredients were fresh and tasted amazing. A great menu with good portion sizes that fill you up. Definitely worth a visit if you want a lovely lunch or dinner.

We’ve loved Carluccio’s for years and were so pleased that the Chester restaurant remained when the group went into administration. It’s unfortunately gone down hill. I give this feedback in the hope management pays attention. I notice there are a number of recent negative reviews on here that they don’t reply to, only focusing on the 5 stars. The menu used to change seasonally but it hasn’t for years and, if they want people to come regularly, it’s become boring. If you sit outside, you’re made to order inside. I appreciate it’s difficult to get staff in hospitality at the moment so I imagine this is a strategy to deal with staff shortage, but if you have tables in a restaurant, you really ought to serve them. You can’t charge someone £15 for a bowl of ragu but make them go up to order their food like they’re in a cafe. There’s also got to be discretion used. At the time of writing, there are nine customers inside and three members of staff working but still we have to go in to order. Service is stilted. We’ve had to go in to tell them we’ve finished our starter. The waiter has now brought our mains, popped back inside to bring us parmesan, and we’ve started to eat as he’s been gone a while. All very disjointed. Surely they do themselves out of business as customers won’t bother ordering desserts or more drinks.

Last minute dinner, with no reservation. Waiting staff were super helpful and eager to please. Nice chilled atmosphere. We were recommended the signature dish by the waiter which we enjoyed

I ordered the cod with semi dried tomato pesto with mussels. Unfortunately the smell was far too strong! When the waitress brought the dish to us, the smell was so foul I thought the waitress did not have time to go the ladies room any may have accidentally relieved herself. We tried a few bites (which were awfully difficult to swallow) but soon realised we did not even want the dish on the table anymore due to the smell. We spoke to the waitress and asked if the dish is intentionally supposed to be foul smelling and the response we received was 'yes'. We politely paid for everything in full. On our way way out the manager came out and informed us that actually a few customers over the past weeks have complained the same thing regarding the dish. We were informed that the smell and off-putting taste is due to the process in which the mussels are collected. The manager was nice and apologised which of course we appreciated (we would've appreciated a bit more if we were reimbursed). To summarise, this negative review is based on the one foul/ urination type smelling cod with semi dried tomato and almond pesto dish

Nice place. We just had drinks. Very pricey. I had a Italian cider priced at £7.50. But probably one of the best ciders I've ever tasted.

We went for Valentine's Day and it was a lovely evening. Food was great and the service was excellent. Really quick on the food (especially on a popular night like Valentine's Day) and the servers couldn't be more helpful. Would definitely return.

Called in (without booking) for lunch. We were served quickly and, as always, the food was delicious. A good selection of wines and desserts. Recommended!

As soon as we walked in, it was down hill. Can’t be bothered attitude from wait staff. Felt like we shouldn’t be there after 6pm. Plates weren’t cleared so we had to stack them to be taken so we get our mains. Felt rushed the whole time we were there. Also the toilets are a mile away. Food was alright. Nothing special.

The restaurant is amazing with a wonderful staff! Clean bathroom, but I don't know if they have another bathroom to people with disabilities, because you have to go up in a lot of infinite stairs. Besides that, the food is super good and they deliver it quickly. The fresh lemonade is awesome too

Good food but it took about 45 minutes to arrive even when it wasn’t busy at all. The waitress was in a world of her own. Terrible service.

Awful. Booked a table for 6.15 and despite it only being just over half full was still waiting at 6.45 for our first order of drinks to be taken. Finally got to order a drink and thought we better order all our food at the same time. After seeing our drinks would not be getting to us anywhere in the foreseeable future we left.

Can't fault it. The staff were friendly, helpful and attentive. Firstly, a chair was moved so that our two dogs could have plenty of room to sit at our feet and then a bowl of water was provided for them. Secondly, we informed the waitress of our allergies and after speaking with the chef she advised us what there was to choose from which would be suitable and when the dishes arrived they had a small sticker on the edge displaying the word "Allergy" so we were aware our dietary needs had been catered for. Lastly, we ordered a portion of ice cream shared into two for our dogs which arrived in two disposable bowls. Nothing was too much trouble and everything was excellent. Highly recommended.

Good GF menu. Only issue was that some of the descriptions didn’t match the product. ‘Potatoes fried with Rosemary’ are in fact boiled potatoes. Service was pleasant and food overall was very good.

We have been lucky enough to enjoy coming to Carluccio’s in Chester for a few years. We were so happy when it was to reopen!! Always happy and friendly staff, great food and wines, it feels like coming home x

I had a pleasant experience and will return. The seafood linguine I had was excellent. Food was served quickly and waiters were friendly and polite.

Took a minute to be acknowledged by staff on the door but friendly once in. Nice food. All staff wearing masks. Tables didnt seem any further apart than normally would be pre-covid