The 1st thing that strikes you as you approach this modern hotel is how well the design has been blended into the fabric of the historic city and how convenient it is for the city centre. Exceptional in my opinion, but once you get used to the unusual layout of the public areas, you realise it gets better, with a lovely restaurant and bar lounge, enjoying views from picture windows towards the Welsh hills and mountains, as had our room. And all complimented by a helpful and courteous culture amongst the staff, who provided exceptional service at all levels, which taken together delivered a great experience and excellent value.

Loved our stay here, right in the centre of Chester, my husbands not good on his feet so made it easier to get around. The hotel itself is nice, and the breakfast is amazing lots of choice the cooked breakfast is lovely. Will definitely stay there again.

I will not be going back for no other reason than there is cheaper options in terms of location. I would not say this is a 4 star hotel either, lovely spaces within hotel but rooms are definitely not 4 Star. Floor in bathroom dirty on arrival and no tissues in the dispenser in bathroom. Was glad there was toilet rolls. We had drinks delivered to the room, that was delivered to the room quickly and without issue. When checking out I informed the reception of the issues in the room and the room service drinks were taken off our bill as way of apology. Parking was great and location was great too. 3 Star hotel never 4 Srar

me and boyfriend enjoyed our stay here, however the breakfast is very expensive for what it is, so be careful, i would recommend getting it your first day and if you enjoy it pay daily for it as it can be quite repetitive. The room size was perfect and the bathroom was lovely. The pool was great to swim in and the staff at the main reception were very helpful as we hadn’t been to Chester before. would definitely stay again.

Had a really pleasant stay as part of a business stop over for a couple of days. The rooms are really nice and clean, a good size. The bathrooms are more suited for baths as opposed to showers (I’m a shower person!), but other than that no complaints. We ate in the restaurant on one evening and there’s a good selection of reasonably priced meals, but the Food Market is only a 2 min walk which offers a huge arrange of different cuisines, which in hindsight I’d prefer to eat there more frequently given the variety of food available. The pool and sauna rooms are a nice touch and thoroughly enjoyed these. We’ll be looking to book here again on the next stay for sure.

Lovely stay for the last part of our mini-moon break. Very friendly polite staff even upgrading our room when finding out we were newly married. Location is brilliant right in the middle of Chester. And a 10 minute drive from the zoo. Rooms are bob on with all required for a comfortable stay, the room we stayed in even had Sky TV in clouding sport. The spa and gym are very clean moden and we’ll looked after including a sauna and steam room. Breakfast in a morning included a full buffet cereals hot drinks and juice everything you need. Would definitely recommend and would stay again.

Clean roomy hotel in an excellent location for exploring all Chester has to offer. We particularly enjoyed the Spa and spacious Hotel Bar, which provided a lovely space to meet up for a drink before heading out for the evening. Must mention the staff too.....all were pleasant and very helpful throughout our stay.

Location was superb and all of the staff we met were very friendly and helpful. The pool spa area was great and pool lovely but jacuzzi was way too hot. Communal areas were lovely and comfortable with a relaxed atmosphere and lovely staff. Rooms were tidy and beds comfortable and clean. Sadly we found ourselves in room 130 (do not stay in this one or any close) which had a boiler situated behind it that sounds like you are sitting in a building site until gone 11pm. We complained to staff where I must say we were accommodated to a second room and given a discount plus a bottle of wine. Roberto did his best to solve the problem and really saved the day. Our second room was quieter which meant we slept OK. (Walls still a bit thin but similar to many places I've stayed. Earplugs solved that). Would I return? Maybe but only after checking the room situation first. Dinner was OK but nothing special but breakfast was first class.

we stayed at the hotel for one night last weekend and it was perfect. The location is great and just a stones throw from the city centre. We got a queen size room and it was nice and spacious, clean and modern. The spa facilities were excellent and included in the stay and the breakfast was really good. Highly recommend to anyone looking to stay for a weekend break

Poor to distinctively average, at best. The only thing this hotel has going for it is its location, which is literally a couple of minutes walk from the historic centre of Chester. The reception area is quite impressive but that's where the positives end. 1. Parking - for a hotel with probably in the region of 450 rooms, the car park has about 30 spaces. After getting a Ford Ranger up there, we realised it was full (no signs to say so at street level), so had to perform a 15 point turn to get back out. On calling reception to ask "what now", they basically said 'tough' and to try one of the next nearest car parks - which were all equally carnage AND expensive. If you have a lot of baggage you need to dump it at the doors first before you go exploring for a car park. 2. Club/Lounge Access - our room was booked for us as a gift, but apparently we had access to the lounge. We weren't told about this at check in (what it included) and only stumbled across it the night before we checked out. We stood trying our key at the lounge for a few minutes before giving up, so a complete waste of money. 3. Bathroom - Shower Gel bottle was empty in our shower throughout our stay. The bottom of the bath was grubby, with a brown tinge. Bulbs flickered in both the bathroom and bedroom. The shower was useless. You'd have been better stabbing a hole in the bottom of a bucket. Dirty grout between bathroom tiles. 4. Room - Dated, tired and cold (despite having the air con on 'heat'). Mouldy windows with condensation. What looked to be blood splatter on the wall above the TV (really nice). Only 1 or 2 plugs at table height, the rest on the skirting board. 5. Not asked once on check out if we'd enjoyed our stay - I thought that was a fairly basic thing. If I was visiting Chester again I would 110% choose a Premier Inn or Travel Lodge over this place.

Perfect stay for me as town was walking distance away. Couldn’t fault this hotel, nice clean room. Breakfast was great too. Would recommend it.

We had a really nice stay, booked an executive room for £155 with breakfast. Comfortable, good breakfast buffet, lots of nice features and stylish internal decor. Room was a bit of a disappointment, not quite worth a 5 stars and the price for the room, but overall fine. Car park is £10 for a night and can stay until 2pm so we’ll worth trying to get in there if you can, but can’t book, first come first served. Great location though.

Great location. Booked room for 3- pull out sofa wasn't so comfortable, hence 4 star rather than 5. However, service was fantastic. Check in was delayed because room wasn't quite ready so we were given vouchers for drinks at the bar while we waited. Our daughter has multiple dietary restrictions and the team were fantastic throughout our stay. Felt really reassured that they were being careful. Restaurant/ bar has stunning views and food was lovely. Only 4 min walk from the cathedral and access to city wall walk

This is a very nice hotel inside. The outside looks like a multistory car park and the entrance to the hotel at street level isn't very nice, its in quite a seedy looking backstreet. Some of the bedrooms, bar and breakfast area have nice views of welsh hills in the distance. The price per night varied a lot through different companies and it was cheaper to book on the night rather than in advance. I always thought booking in advance would give you the best price. Great breakfast, lots to chose from fruit, cereals, yoghurt, pastries and a whole host of cooked items. There is a small pool and jacuzi with steam and sauna rooms. There is a small car park which you have to pay extra for.

Me and my family stayed here for a little staycation away. Upon arrival the lady at reception her (Gabbi was really helpful she was so friendly and informed us of local things to do and visit and they even have a map to get about. The location is perfect ! They have a food market literally on the door step ! The pool is a little small but is clean and has a baby area. The breakfast on offer is really nice and fresh the eggs are not over cooked they have a lot on offer. The coffee is great too ! Room service food is lovely and fresh with a 5 pound tray charge The room it’s self nice and spacious we got the interconnecting rooms. House keeping came everyday.

What a brilliant hotel. Staff super friendly and knowledgeable, really good service. A glass of fizz on arrival, great recommendations by lady Concierge. Great decor throughout the hotel nice bar area, very comfy seats. Rooms generous sized, clean. Free WiFi, fridge, safety deposit box, TV, and air con in rooms. We didn't use the pool or spa facilities. Great location. Car parking £10 day. Highly recommended.

Perfect location to explore the town. Room is a bit tired and aerial had been pulled out of the connector. Service was very good. Pool/sauna/steam room and jacuzzi were lovely. I will definitely be staying here every time I am in Chester

Staff very helpful and good facilities within hotel. Communal areas are very tidy and spacious. Room were nice and spacious and appointed with anything you could need, immaculately clean too, star lost for the room just being a bit tired, bathroom and room furniture could do with an upgrade or replacement. Nice little pool and sauna/steam

Very clean hotel,staff very polite, food not much of a choice if you book evening meal with your stay, breakfast run out of food had to wait for it to be filled up several times even though u have to book a slot The bedroom was basic but was cold as the heating goes of at 22.00 till 06.30 in the morning so through out the night your room is freezing. And the weather has been so cold/ storms Had to pay for car park even though it is the hotels £10.00 per night, shouldn’t have to if you are a hotel guest. Overall good just need to leave the heating on though out the night You do have a thermostat on the radiator so should be your choice , we did get a small portable heater when we asked , as we were sat in our coats TV was small but that’s personal preference. Must say again staff are excellent

My stay with Crowne Plaza was okay. The staff were lovely, very helpful and the food was good. However, on my stay I got woken up at 11:30pm as someone was knocking on my door. Only to find that it was room service I’d not even ordered. When I checked out the next day, Crowne plaza charged my card for this room service I didn’t order. This part of my stay was very poor as I had got woken up and I had got charged for something I’d not ordered. Please improve on this part of your service as the order was meant for a room number, 2 floors above mine. Many thanks

Very lovely hotel. The staff were helpful, the food was lovely, and the room was clean and comfortable (with the exception of the pull out bed, whose mattress was about as thin as a duvet). The pool showers could have done with some conditioner, although this wasn't an issue for me as I'd brought my own. There was, however, some conditioner in the bedroom ensuite, so I'd recommend having a shower in your room if you have long hair and go swimming.

Really good hotel, from a trusted chain. Room was just fine with a large and comfortable bed. Bar and restaurant well presented with great staff; particularly the lady front of house who was exceptional, oozed with experience in hospitality and a real credit to the hotel. Pool was pleasant with good changing facilities. Car park was convenient and well priced. Less 1 star only due to most of the lounge area partitioned off to guests which made the place feel not fully open.

On first impression, to get to the hotel was rather confusing probably due to the major roadworks. Although the hotel looks a little tired, I really could not fault my stay. It is set in a great location with a short cut to the city centre. I felt very safe staying there and the staff were very friendly and helpful. The food was plentiful, hot and delicious. The bedroom was a good size with plenty of space to place your items.