Been here today & brought a silver bracelet for my sister. I was served by Sarah who was lovely...nothing was to much trouble... she really went above & beyond with her customer service skills. Thank you Sarah as really pleased with my purchase.

Fantastic experience in store when purchasing our wedding rings. Justine was amazing from start to finish and had fantastic knowledge of the products. Thanks again Justine and team.

Excellent customer service. Emailed the Chester branch just before they closed about adjustment on my new omega purchased off their website. Sam R emailed me straight back! Today I popped to the store where I was greeted by Sam and all the team, who were all friendly and chatty . I had a lovely coffee whilst my watch was altered. Great service, will use this branch in the future 👍

Brilliant service...staff very helpful. My partner found exactly what she liked, we ordered it in and it arrived 2 days later...brilliant. 👌

When we arrived at the shop we were met by Sara S who asked what we wanted I told her a Tag Heur watch and showed her which one in the window. We went back inside and she asked us to sit at the Tag desk and said someone would be with us soon. Before she left she offered us coffee which we accepted. Shelly came out with the watch I was looking at .I tried it on but the bracelet needed making shorter. While Shelly went to adjust bracelet Sara S showed me how to work the watch winder which was a free gift. When Shely came back I tried on the watch which fitted. The transaction was made and I will say I have not had service like that for a very long time it made my day

Picked up my Breitling from the store after visiting from out of town the previous week. The staff are very helpful and remembered me. Great service and even opened a few minutes early for me.

Fantastic place , make you feel very comfortable with a drink . Even if your only going in for a strap adjustment. But I have bought watches from there as well. Thanks Sam ( manger ) Sarah & also the Spanish lady , all so very polite & helpful, once again thank you Jason walker .

Very friendly and helpful staff! They had to adjust my watch three times to get it right but were very patient and now it’s perfect. Would definitely recommend

Without question the most helpful and friendly people. Sam, Joe and Emily (I think) were amazing. I had been looking for a specific Tudor watch that only one store in the country had stock of. After trying my local stores and being placed on a waiting list, I went to Beaverbrooks Chester who went above and beyond to ensure I received the watch. They arranged for the watch to be delivered from Norwich and I collected within 7 days. Absolutely faultless, 10/10 for customer service, not typical sales people either just genuinely cared for me as a customer. Cannot recommended highly enough and I will most certainly be coming back! Thanks again Sam and team!

As always a pleasure to go in this beautiful shop with such helpful,informative and friendly staff. 😊

Fantastic experience with an in-store purchase. Thank you Joe for your guidance and sharing knowledge! He was great. Thank you all.

From the first contact, the staff at Beaverbrooks have been excellent. Martin was really and helpful and the team at the Chester branch was terrific. Thank you.

Fantastic customer experience. Initially bought an Omega watch from the online shop. After having only for a day, the clasp had decided to give up taking away some of the shine from the watch itself. I rang up to ask for help, was told to come in as soon as I could. We were greeted by Sam and her team and were promptly offered drinks and a seat. It would have been easier for them to take the Watch back and send off to Omega but instead Sam had insisted that we change the clasp with one of the models they had in stock. My only regret is buying the watch online on not from them directly. We will be back soon - thanks for all your help.

More than £1000 for the exact same platinum ring. Wouldnt recommend paying their mark ups. Staff very friendly however.

Had a great time shopping with Joe, he was helpful, patient, and funny. Thank you!

We had a brilliant experience here thanks to Joe. He helped me out through the whole process to find what I was looking for and I came back home with a wonderful engagement ring. Even though we are based in Manchester, we will be coming back here.for the wedding rings. Joe was exceptionally good and a great listener which made all this process a very pleasant and easy experience.

Friendly & helpful staff. Very knowledgeable & a wealth of experience.

What a wonderful customer experience, way beyond any I have had before anywhere. The ladies who dealt with my wife and I were friendly ,courteous and very professional. Beaverbrooks should be proud of the Chester branch staff.

An unplanned visit and we ended up coming out with my fiancées wedding ring and her wedding gift to me, a watch. Staff were amazing and very knowledgeable. This was 5* service, just how every special shopping experience should be. Highly recommended.

We had an outstanding customer experience today at the Chester branch thanks to Sammy Jo. Nothing was too much trouble for her. We were there to buy a watch for my wife and the patience she showed us to make sure we chose the right one was excellent. She went multiple times to different display cabinets and even modelled watches herself for us and at no point did we feel any pressure to buy. Her knowledge of each of the different models and brands of watches was first class. We left with a beautiful watch and happy feeling. Would highly recommend a visit and we will definitely be back. Thank you.

Both my engagement ring and wedding ring were bought from the Chester store. The staff were friendly and professional. The rings were great quality and I wouldn't hesitate in recommending this store to my friends. I have returned to the store on several occasions to have my rings cleaned and the service and friendliness of the staff has always been amazing. Many thanks

Excellent service received here. Staff were very helpful, friendly and courteous. I bought some Vivienne Westwood earrings which were a bit unusual & different from the ranges in other jewellers.

Just purchased a lovely Certina ladies watch from this store which they don't stock or have in their catalogue but the suberb professional staff made a phone call and kindly ordered the watch for me. Excellent customer service and the watch itself arrived well before schedule. A pleasure to shop there.

Excellent service 👏

Everytime I have been to the Chester store, they can't do enough, lovely cup of tea. Nothing is too much trouble. Had all the watches out for my friend to try on. Will return worth a visit. All staff lovely

Excellent selection. Good range of prices

Excellent customer service. Was looked after from the second I walked in the shop. The lady who served me went out of her way to make sure I had the best service possible and she delivered - couldn't fault them.

This jewellers is absolutely wonderful! The staff are very knowledgeable and experienced, which is perfect when trying to find a special keepsake gift for my first newborn nephew. I was served by Sammy Jo who was so helpful, kind and patient and I'm really chuffed with my purchase, which she boxed up beautifully at no extra cost. Great high street store with great high street prices, thank you so much Beaverbrooks.

Very poor service. Still requiring masks

Awesome present for my hubby's b day. Sarah was fantastic great service