1/5 PJ T. 1 year ago on Google
Excellent
experience
of
care
and
treatment
from
the
GPs/Nursing
&
reception
team
in
the
past.
I
have
nothing
but
extreme
gratitude
toward
Dr's
Anderson
and
Guinan
and
previously
Dr's
Brown,
Charles-Jones,
Charge
Nurse
Lucy,
Sr
Ellis
and
the
Phlebotomy/HCA
Team
for
the
care
I
have
received
throughout
the
last
11
years
of
using
this
practice.
I
am
however
somewhat
perplexed
by
the
behaviour
of
some
members
of
the
current
reception
team
whom
I
find
rude/passive
aggressive,
obstructive,
unprofessional
and
officious.
I've
experienced
an
unfathomable
number
of
issues
pertaining
to
poor
communication
and
problems
around
prescribing.
You
raise
concerns
to
no
avail
and
receive
no
apology
for
the
repercussions
on
the
time
and
inconvenience
their
error
may
have
caused.
It's
as
though
they
are
made
of
Teflon!
I
also
experienced
an
abrupt
member
of
the
reception
team
giving
incorrect
information
to
an
incredibly
vulnerable
individual
who
I
was
accompanying
to
the
practice.
Upon
registration,
days
after
his
arrival
to
the
UK,
our
Ukrainian
refugee
guest
was
told
that
he
was
too
young
to
have
a
Covid
vaccination.
Firstly
it
was
incorrect.
Secondly,
that
may
have
put
his
health
at
risk.
His
English
at
that
time
was
very
limited
and
he
didn't
understand
the
rules
around
vaccination
in
the
UK.
Thirdly,
was
it
her
place
to
give
such
advice?
I
think
not!
I'm
just
pleased
I
was
there
to
NOT
take
the
blindest
bit
of
notice.
As
a
Registered
Health
&
Social
Care
professional,
I
have
worked
incredibly
hard
to
present
and
maintain
a
polite
and
respectful
demeanour
with
the
reception
team
because
I
do
understand
the
pressure
that
GP
practices
are
under
and,
it's
not
easy
work
by
any
stretch
of
the
imagination.
However,
over
time
they
have
succeeded
in
eroding
any
scrap
of
respect
or
empathy
I
may
have
had
for
them.
For
some
time
now,
I
have
dreaded
having
to
use
or
contact
the
surgery
for
anything.
I
just
know
that
something
will
go
wrong
(usually
with
a
prescription
that
will
take
the
best
part
of
a
day
to
rectify)
or
I
will
be
left
feeling
scorned/unworthy/problematic
for
having
requested
a
service
or
both.
And
that's
after
you've
survived
the
torturous
telephone
answer
message
then
found
yourself
at
number
27
in
the
queue
waiting
to
be
answered...!
I
feel
they
would
benefit
a
great
deal
by
undertaking
training
in
social/communication/interpersonal
skills
to
support
self
awareness/insight
into
their
own
role
in
the
ABC
of
escalation
in
behaviour
(antecedent,
behaviour,
consequence).
I'm
sure
it
would
reduce
the
number
of
unpleasant
exchanges
that
occur
with
seemingly
agitated
patients
tremendously.
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