If I could give this doctors surgery no stars I would. I won't go into all the negligence, discrimination, humiliation, frustration embarrassment, inaccurate recording of info on my Patient record, omitting vital information on my patient record, changing dosages of medication behind your back, falsely treat me like a drug seeker, offer no friendly support and sheer amount of tears I have cried (as a grown adult) as a result of maltreatment by the locum and practice doctors. However, if you choose to register with this practice, you will experience the above for yourself. I fully expect the practice partner to contact me regarding this feedback so that he can chuckle, laugh and put me down so that I retract it.

Avoid the place like the plague, ever since Dr King left the place is a shambleS…. No doctors no health practitioners no diabetic nurses and defo forget trying to call and speak to anyone and let alone they now have left a 83 year old housebound patient 15 weeks 5 days and counting without her second Covid jab “because they haven’t got anyone to do them” well should have told us we’d have sorted somehow to take her to an appointment at a vaccine centre…… SHOCKING SHAMBLES 😡😡

I cannot understand why this practise only allows on the day appointments, made first thing that morning. Makes it very difficult for my very unwell partner to ever get seen promptly as he struggles to be awake at that time due to meds. Feels unduly cruel, as if designed to make life less pleasant for the unwell. Lived all over the UK and never experienced that before.

Wow. I have been with this practice for about 2.5 years. What a misery! Discriminated against at every turn whether it be my autism, mental health, parenting ability, chronic pain - you name it. I’ve been made out by a doctor that I’m a danger to my child because of my depression (which I always seek help & support for as my child means the whole world to me!) treated like a total m@ron - it’s not my fault I have autism! I try so hard! I have never ever in my life been reduced to so many tears by any other doctors practice than this one. I’ve been belittled, prejudged, and the support I reached out for several times? No where. I haven’t been able to leave my home in approx 4-5 months because of fear of going out. And I mean paralysing crippling fear. I have explained this to every medical professional I came across. Fair enough I’ve moved out of area but I physically and mentally can’t get in my car because of crippling anxiety. But still I have had one receptionist, totally disregard what I had explained to her - she didn’t care about my mental health crisis, she just wanted to verbally batter it into me that I am no longer wanted. What about emotional support sign posting or referral? How about getting me an urgent appointment with the doctor? It doesn’t matter if you are having bad mental health thoughts and reach out- they don’t care and if there are no tele or face to face appointments - tough they couldn’t care less if you die. I’d love to be able to walk to my car and drive to a new doctors. I’d love nothing more than to turn my back on this practice that has caused me so much emotional and physical anguish. It’s not my fault! I’ve been reaching out to professionals as well as this surgery for help and it’s fallen on deaf ears. Although a nice guy phoned to offer help with finances. There’s a couple of nice receptionists working there but unfortunately that is gravely overshadowed by the lack of compassion, care and empathy that this practice does not possess. Save yourself so much stress, heartache and rejection and go with Elms. I hear they are very good. I didn’t transfer to Elms as I didn’t trust that the GP’s wouldn’t ‘chat’ about me so that I would face more prejudgement. There’s so much more to say about this awful surgery but you’d probably feel as depressed as I am right now. Pray for me that I can leave my home tomorrow to change GP’s! I’m going to try my best (again) to leave to register elsewhere. Agoraphobia and social anxiety is no joke but this practice seems to think it is.

Been unwell for months from April to June 2022. Bloods tests came back saying something was up but my Dr Javed kept fobbing me off with pills that weren't helping, even when I was being seen she didn't sit to listen was more busy doing stuff in her office. After all that end up having surgery and what was spotted on bloods disappeared and hospital were surprised that they didn't check. Since then, she has cancelled prescription that I need now for life and requested why she done that, messed up sick notes and took a week to be sorted. Never got apology for it. Been with this surgery since 2011 when it was Hoole Surgery. Considering looking for a new one. in the new year.

Very rude receptionist, lacking any empathy or sympathy. Went in to ask about my mums death certificate as she had passed away the day before to be met with a sour faced woman who was rude and very unsympathetic to my situation, not one shred of compassion or even basic courtesy. This is a person working in a health care centre. A very upsetting experience to be spoken to or should I say spoken at, the way I was today. Hope the receptionist is sent on some training in social skills and maybe some training on how to treat and speak to people that are grieving.!!!!!

Registered to this practice since birth. After moving buildings and having there long-standing GPs such as Doctor Bland and King leave they have gone dramatically down hill. They frequently lose forms, say they will do something then don’t do it. The receptionists are belittling, patronising and prone to giving out completely false information. If you value your health do not register with the practice because they do not value anyone’s health

Nurse Hannah is very helpful she’s determined to get to the route of the problem and find a solution. One of the best. The practice as a whole is terrible. Receptionist don’t wanna be there, the managers don’t listen to what you’re saying at all. I’ve complained 3+ times and heard nothing back?

If i could give no stars I would, if you value your HEALTH DO NOT bother with this surgery.

My Grandson had an appointment 18/8/23 with Dr Alan, I found her to be very patient and understanding, she listened empathetically and gave us the tine we needed, which made me feel heard (finally), and would therefore highly recommend booking with Dr Alan.

Kept me on hold over 10 mins while off peak time then completely unhelpful and surly when they finally bothered to answer . Said i wasnt registered when i am ! Thanks

Receptionist Della was very courteous and helpful. I was asked to call the surgery at noon when a doctors appointment would be available that afternoon. Della answered the call and confirmed my appointment time and which doctor I would be seeing. Dr Jarvid diagnosed an infection from insect bites immediately and prescribed antibiotics which I collected within the hour. I’m extremely grateful and very happy with the service I received at Fountains.

A fantastic and efficient operation. Everyone from the receptionists, nursing team and Drs are top notch! Nothing is an issue, such a professional service and very keen to find a resolution to whatever problem you have. We have never had a problem making contact or getting an appointment, always approachable and happy to help you at any time

Saw Dr Allan 22/11/23. She listened and understood what I was going through. A fabulous appointment. Thank you Dr Allen.

Needed an urgent appt for daughter . Sadie the receptionist went above and beyond to help sort one out for her ,it was a joy to deal with such a caring professional. My daughter saw Gp Wall locum who was fabulous and very reassuring and gave excellent care. Thank you

Really good. The staff on reception are lovely and polite and understanding, the doctors that I've met so far are really good and thorough at their job which makes me feel safe and looked after.

I went to Have my eyes checked with Eye Diabetic screening. I was looked after by the Awesome and Exceptional SARA AND LAURA. They are such Wonderful kind and lovely ladies who put you at your ease and are fun and chatty. Thankyou so very much for looking after me. This is very much appreciated.

All doctors, nurses and receptionists are caring and efficient. However the jewel in the crown is Nurse Hannah Davies. She is the ideal of a nurse with her blend of congeniality and rigour. I could not hope to be a patient at a better Medical Practice.

From the moment you walk in until the time you leave you are treated with respect,I saw Hannah the nurse today who has given me fantastic support over my Diabetes and she is helping me get it under control so I actually look forward to going and seeing her. I would recommend this Dr's practice to anyone.

Always had a great experience - staff are so helpful and polite. Just been today for my LGs 8 week jabs and, as with my new 4 year old, they were so patient, calm and understanding. Thank you!

I would highly recommend Dr Allen, who always provides the utmost in professional care and is clearly passionate about helping others. Dr Allen always takes the time to listen to patient concerns and advises on the most suitable course of action.

RUDE bloke on reception. Might want to get a job where you don't have to deal with people

For the past month now I have been trying to get an appointment for the coil. Each time I phone up I am told to phone back next week because they have no appointments and then when I phone the next time they tell me to I am told the same thing. This is ridiculous