2/5 Greg J. 5 months ago on Google
I
put
two
stars
because
the
experience
with
Dr.
Fernandez
was
excellent,
but
dealing
with
the
office
staff
to
obtain
authorization
from
the
insurance
has
been
incredibly
frustrating.
The
request
for
authorization
was
not
submitted
in
a
timely
manner,
nor
was
there
aggressive
follow-up.
Dr.
Fernandez
did
a
procedure
on
my
right
leg
and
said
I
needed
the
same
procedure
on
the
left
leg.
The
office
reassured
me
they
would
call
ahead
if
insurance
did
not
authorize
the
procedure.
I
also
work
with
patients
and
strive
to
respect
their
time.
I
strive
to
keep
my
patients
updated
as
situations
progress.
Rescheduling
for
me
cannot
be
done
at
the
last
minute.
Each
time
the
appointment
gets
rescheduled
about
twelve
of
my
patients
must
be
rescheduled.
I
was
called
at
3:16
the
day
before
the
procedure.
I
was
told
authorization
from
insurance
was
not
approved.
Previously
I
had
been
assured
the
procedure
had
been
authorized.
All
this
was
over
several
months
since
my
first
assessment.
There
had
been
a
previous
cancelation
of
the
procedure
by
the
office
due
to
not
getting
the
insurance
clearance.
These
examples
are
not
exhaustive,
but
I
wanted
to
give
you
an
idea
of
the
back-and-forth,
which
has
been
very
irritating.
I
can't
reschedule
work
with
virtually
no
notice,
so
once
again
I
have
to
take
two
days
off,
one
for
the
cancellation,
and
the
next
if
the
procedure
gets
approved.
I
suggest
patients
be
kept
up
to
date
on
the
office
communication
with
insurance-
I
learned
more
talking
to
my
insurance
than
I
did
from
the
office
about
the
details
of
the
process.
Insurance
called
the
office
and
was
back
to
me
within
a
half
hour
of
my
initial
call
to
them.
Most
of
my
communication
with
the
office
has
been
initiated
by
me.
The
information
the
office
provided
to
me
was
inaccurate.
It
was
clear
the
request
for
authorization
was
not
put
in
when
they
said
it
was,
and
follow-up
on
their
part
seemed
to
happen
only
after
I
contacted
them.