1/5 T B. 1 year ago on Google
First
of
all
we
(my
family)
have
been
eating
at
the
Big
Apple
restaurant
for
approximately
20yrs(I
think
it
was
called
the
Looking
Glass).
And
always
enjoyed
the
restaurant
and
food.
On
July
2nd
we
had
a
party
of
eleven
and
ate
there
for
the
second
time
in
about
a
month,
our
waitress
was
very
friendly
but
forgetful,
which
was
not
a
problem
it
was
busy
there,
we
all
have
those
kind
of
days.
She
forgot
my
order,
forgot
I
didn't
want
coffee
when
my
food
finally
came,
forgot
my
pancakes.
Still
no
problem.
The
problem
came
when
one
of
our
party
ordered
a
steak
medium,
not
well
or
medium
well
(it
was
well).
When
this
was
brought
to
her
attention,
she
told
him
that's
not
what
he
said
(it
was,
I
was
sitting
next
to
him).
We
were
then
informed
by
the
waitress
he'll
have
to
eat
it,
that
they
don't
re-cook
steak
and
wouldn't.
(none
of
it
had
been
eaten
the
tip
was
sliced
revealing
it
was
well
done).
We
asked
for
the
manager
two
other
people
came
before
the
owner
came
out.
He
informed
us
the
same,
cause
the
steak
cost
him
more
then
he
charges
for
it
(we
all
stopped
eating
cause
that's
not
true)
he
was
very
agitated
and
offered
sausage
patties
instead
of
STEAK.
When
he
was
told
no
that's
OK
he
became
more
agitated
and
angrily
asked
well
what
do
you
want
me
to
do,
again
he
was
told
that's
OK,
he
then
said
just
pay
for
the
eggs
and
hashed
browns
(that
had
one
fork
full
missing)
like
he
was
doing
us
a
favor,
that
one
meal
should
have
been
taken
off
the
bill
seeing
we
were
spending
over
two
hundred
dollars.
He
never
apologized
for
their
mistakes.
We
felt
disrespected
and
couldn't
wait
to
get
out
of
there.
Hate
to
say
it
but
we're
done
with
the
Big
Apple
restaurant.
This
is
what
happens
to
a
successful
business
they
forgetful
who
and
what
made
them
successful
(CUSTOMER
SATISFACTION)
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