2/5 Nessa 9 months ago on Google
Very
disappointed
with
today’s
visit
at
this
Chicago
Ridge
location.
I
ordered
through
drive-through,
and
had
a
question
about
an
offer
through
the
app.
My
free
offer
was
for
a
chicken
sandwich
entrée
and
expired
today,
but
I
wouldn’t
be
able
to
stop
at
a
Chick-fil-A
location
later
today
for
lunch
or
dinner.
I
asked
the
lady
if
it
was
OK
for
me
to
use
the
offer,
but
instead
just
receive
a
chicken
fillet
instead
of
a
sandwich.
I
was
told
this
was
fine,
but
the
chicken
fillet
would
be
smaller
for
breakfast,
which
is
perfectly
fine
with
me.
I
order
the
rest
of
my
food,
and
waited
15
minutes
just
to
get
to
the
window
and
be
told
that
the
manager
said
this
was
not
OK.
According
to
the
kind
gentleman
at
the
window,
because
the
filet
was
smaller,
and
of
lesser
value,
they
were
not
able
to
do
this.
I
was
perfectly
fine
with
receiving
a
smaller
filet,
but
the
manager
just
stood
in
the
back
and
talk
jokingly
to
the
rest
of
the
chick-fil-A
team,
instead
of
explaining
this
to
me
himself.
I
already
ordered
my
other
food,
and
waiting
15
minutes
that
I
will
never
get
back,
so
I
proceeded
to
just
pay,
and
not
make
a
big
fuss.
Being
that
I
am
in
management,
I
would’ve
verbalized
that
this
cannot
be
done
initially,
and
Then,
for
the
person
to
get
to
the
window.
This
was
a
complete
waste
of
my
time,
and
I
will
NOT
be
returning
to
this
location
again.
