1/5 Dave B. 1 year ago on Google
TLDR:
Wife
and
I
got
locked
INSIDE
our
room,
stuck
for
around
3
hours
until
the
locksmith
that
WE
had
to
call
and
pay
for
got
us
out.
Company
has
not
yet
reimbursed
us
for
the
locksmith.
Horrible
communication,
owners
have
refused
to
reimburse
us.
My
wife
and
I
booked
a
room
at
the
Villa
Dubois
Guest
House
for
one
night
before
we
flew
out
of
Midway
for
our
honeymoon.
We
locked
our
room
when
we
went
to
bed.
When
my
wife
woke
up
to
use
the
bathroom
an
hour
or
so
later,
the
door
would
not
unlock.
After
trying
for
a
few
minutes,
we
texted
the
owners
(because
they
don’t
do
phone
calls
for
some
reason),
and
they
tried
contacting
people
to
come
help.
Called
and
texted
the
“emergency”
phone
number
listed
on
the
back
of
our
room’s
door,
and
the
calls
went
straight
to
voicemail
and
the
texts
went
unanswered.
The
owners
told
me
to
”try
the
card
thing
to
open
the
door.
That's
how
our
other
guest
was
able
to
open
the
door
by
himself
in
our
other
guesthouse
before.”
In
other
words,
this
was
not
the
first
time
someone
has
had
issues
with
their
locks.
Credit
card
trick
didn’t
work.
Texted
the
owners
and
told
them
to
call
a
locksmith.
They
said
they
were
“calling
around
already.”
Frustrated,
I
called
a
locksmith
myself,
and
had
success
one
my
first
call.
Not
sure
why
the
owners
needed
to
“call
around”.
Informed
the
owner
that
I
had
booked
a
locksmith
myself,
they
said
“We
will
let
the
manager
know.
Send
a
copy
of
the
receipt.”
After
waiting
for
the
locksmith
to
get
there
and
paying
$575
out
of
our
own
pockets
for
the
emergency
service,
we
were
finally
able
to
get
out
of
our
room,
about
3
hours
after
informing
the
owners
we
were
stuck
inside
our
room.
We
decided
to
leave
for
the
airport
at
that
time,
much
earlier
than
we
needed,
as
we
no
longer
felt
comfortable
or
safe
a
the
Villa
Dubois.
I
sent
the
Villa
Dubois
Guest
House
an
email
with
the
receipt
and
a
request
to
not
only
reimburse
us
for
the
locksmith
but
to
also
refund
our
stay.
I
still
have
not
received
an
email
back
from
them
and
text
messages
have
gone
unanswered.
UPDATE:
I
finally
received
a
response
after
I
left
this
review.
The
response:
a
screenshot
of
my
review.
They
have
refused
to
reimburse
us
for
the
locksmith
services.
Not
only
was
being
locked
inside
of
our
room
an
annoyance
and
extreme
inconvenience,
but
could
have
been
tragic
in
the
event
of
an
emergency
such
as
a
fire
in
the
building
or
if
we
had
a
medical
emergency
(injury,
panic
attack,
heart
attack,
etc.).
We
are
very
lucky
that
the
closest
we
were
to
an
emergency
was
needing
to
use
the
bathroom
very
badly
by
the
time
the
whole
ordeal
was
done.
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