I was stuck in the airport overnight due to tornado warnings and had to catch a red eye first thing today. I not only set an alarm to get food at this location, which online and at the front of the store says it’s open at 5am, but came to the store only to find that the store clerks said they weren’t opening until 6am. They gave the excuse that they had a meeting late the day prior but that has nothing to do with the guaranteed hours in the airport. This is not like other airports where you can find multiple restaurants or coffee shops open for a quick bite. Einstein is the ONLY early food option open. And those are not your hours, you should NOT be advertising as such. And it doesn’t end there. You need to change your menu so it authentically portrays what is actually at the location. This location had NOTHING on the menu except it’s bagels. While the menu says bagel thins, they told me that they literally DIG OUT by hand the bagel to make it a thin. That’s not a bagel thin, that’s called crust with old avocado in it. The customer service was horrible, no one knew what they were doing. And hungry customers waited in line for subpar service with a subpar menu for an hour for nothing. The only reliable thing I was given was tea. If I had time and there wasn’t a long line I would have demanded a refund. Don’t be in the airport if you’re not adequately staffed or resourced to be here!

Absolutely he worst Einstein Bros Bagel experience. Long line due to slow workers. Finally time to order and they didn't have lox. Put out a sign that states what you don't have. It's call customer service Ordered Garden Avocado toasted on Everything Bagel. When unwrapped it was not toasted, egg was cold and very little avocado. Total rip off. Doesn't even deserve a one star.

Service was extremely slow. Customer service was lacking. Customers were getting their food before their coffees. I waited like 15 minutes for one latte. Myself and other customers had to ask how long the coffees would take. The staff didn’t that concerned about the complaints. The latte was not bad

We ordered a egg and cheese sandwich and a plain bagel with cream cheese. Which came out with a two egg, cheese, and sausage sandwich, and a asiago bagel (which tasted weird) with cream cheese. The eggs tasted like flour. Everything was salty. They didn’t even have water we had to buy it from another store. This place was terrible.

Long lines, Vanilla cream cold brew and chocolate cold brew shake is good. Our farmhouse and garden avocado were good even if some ingredients were missing. The line for here is just extremely long.

Latte tasted terrible and watered down, took 15 min to make. Went to ask for a remake, it took another 15 minutes and they made it with regular milk (repeated it was almond). I just left without coffee at that point. Worst bagel I’ve ever tried as well. Garden avocado was missing ingredients so it was a thin egg patty, avocado and spinach. Not even toasted chewy dry bread. Wow…

Shame on Einstein corporate for allowing this: Should be -4 stars. Ordered turkey avocado bacon, got zero turkey, cold bacon & out of Asiago bagels.. no sign indicating card pay only. The 3-crew apathetic staff must all be bleeding; clearly intentionally slow. It's definitely a not to do again.

Possibly the worst airport food I've ever had. I had the "Tasty Turkey" which was soaking wet and not cheap. The lettuce tasted like chemicals and the tomato was rock hard. Pack your lunch if you're going to Midway, there aren't alot of choices and this is the worst of them all.