The level of professionalism that the staff displays is non existent. Almost immediately you can sense that the staff is conditioned to dealing with a lower income, underprivileged population. They speak in a sarcastic tone with little to no compassion for individuals suffering from mental illness. Also, the wait time for an assessment is atrocious. ANYWHO, I’m writing this review because I now understand why there are so many “lost” minority teenagers in Chicago. There are absolutely no resources for the children or their families. Unless the person seeking services is schizophrenic, attempting suicide(at that moment) or down right out of their mind….NO SERVICES WILL BE RENDERED. One of the intake workers conducting the assessments(African or Nigerian descent….name begins with a J) has no regard whatsoever about the well being of minor children. This place has blood on their hands for lack of services. In all honesty it should be closed down, the ridiculous services they offer you can get at a local hospital. My attorney had been contacted. I want a full investigation conducted.

DO NOT SEND YOUR CHILDREN HERE. They will be further traumatized here. My child was beaten by other patients, made fun of by the staff there, was blamed for her fathers death, and continuously was mistreated here. I work at a school and have made it clear that none of our students should be recommended to attend there. This place doesn’t care about its patients the people at top only care about money and pushing as many people through their doors as they can. I literally know people who worked there and said it was the worst place ever. If your CEO reads this, there’s a special place in hell for people like you.

I would like to say what an awful experience this was for my mental health. The staff were rude and one member was verbally abusive. The staff let us look at there phones and I was refused to walk in the hallway of my unit. Groups were run poorly. Quiet time was when they sent us to our rooms for confinement it’s was like prison. I was fed frozen food and lived off of nutter butters and uncrustables for a week. My parent asked when I got out and I was honest I said this place did nothing maybe even made it worse. But I got the help I needed else where. Protect your self and others and go else where.

The fact that this facility claimed they had a bed ready at 4pm sent us to the emergency room for medical clearance where we stator over 7 hours just to finally get to the here and then have to wait an additional 3 hours for intake to process insurance is freaking ridiculous. It's now 2:24 AM and we are still sitting in the waiting area. My kid is exhausted and so am I. Do better Hartgrove Hospital.

I was here twice about 30 years ago. I still have bad memories and trauma from staying here. As well as a strong distrust for any psychiatric worker. The first time I was here for 6 months. It was a living hell. The therapy was a joke. The therapist I was seeing at the time, went behind my back and told my parents to put in here the next time my temper went "out of control". I've always said that was a violation of the trust between doctor and patient. There were a few social workers who were decent. One who actually cared. The schooling was an absolute joke. The second time I was admitted it was only for two weeks. That was much easier, but still one of the worst experiences of my life. This so called hospital needs to be investigated. It's a bit better knowing that others recently have had a bad experience. It just means we're not alone. (As weird as that sounds.) I'll never recommend this pit of a hospital to anyone.

I spent 12 days there. The patients were loud and the staff did nothing about it. The groups were worthless. We were supposed to stay in our rooms most of the time. The staff were cold and not understanding. The coordinator bragged about his 3 homes. Very poorly run operation from admitting to discharge. The doctors kept poor hours and didn't listen. I was given a random medication that wasn't good for me just had to live with the side effects. The staff spent more time charting where each patient was at than caring for the needs. 1 Sunday they had a hard time getting enough staff to work so breakfast was late and cold. I would have liked coffee in the morning but it was never offered. Definitely wouldn't recommend going there mental problems. There was a lot of drug rehab there

When I was around 12 which was 10+ years ago I tried killing myself and got put into this hospital. I remember how the staff made fun of me because my issues weren't as big as the people who had anger issues. Fiy it wasn't just one staff member if I had to say it was over 8 staff member. One of the security/staff I specifically remember cornering me in my room taunting me saying stuff like "what are you going to do? Kill yourself? Go ahead try it."while another staff member kept watch at the door. It's just something that always stuck with me. Hopefully you have better staff now but based on my experience I wouldn't recommend it at all.

I stayed here of October of 2021 and it was a decent stay however all they do is do medication and therapy/talking to someone in general but it really doesn’t do anything and staff don’t listen to people who are triggered by yelling and continuing to raise there voices (Unit 3 South.) however food was decent,most staff were decent and the dayroom was usually kept us busy but sometimes bored. Overall it was a decent stay.

Been here 2 different times. Didn't help me at ALL, if anything..it actually made my mental health worse. Sure some staff members were nice but most were so unnecessarily rude and not very welcoming. Not to mention, very disingenuous. They don't care about you or your needs. I told them my biggest trigger is getting yelled at and next thing you know they just yell as if my triggers were nonexistent...and as if they could care less about what I had to say. The only lesson I learned there is you have 2 two options: 1)You supress any negative emotions and pretend to be happy. Or 2)You let any negative emotions you may be feeling show which ultimately gets you punished and your stay there becomes longer. If anyone is still left wondering why this country has such a huge mental health problem.. this IS why!!! People with mental health issues are being sent to these cold, selfish, and completely incompetent people who care more about filling their pockets rather than actually helping people with mental health issues better themselves.

If I could give this place 10 Stars I would. Their jobs are not easy at all. I suffer from Mental Illness but I’m well aware of good caring people when I see them. I’m proud to say there is a Community of great people that care. Joseph (the most caring man ever), Dr. Samanthgiri, Bailey, Paul, Chris, Latasha D, Louis, Anthony, Cameron, Devereux and Mahikah, I appreciate everything you guys did to help me on my journey. I will never forget❣️

Hi, I’m a Jeweler. I was here for a discharge on Saturday and the facility was filthy. Take a look at the walls. Nothing but hand prints and germs. I don’t even understand how they’re allowed to keep their doors open. Not only this, I spoke with a nurse about a formal complaint and she continued to hang up the phone over and over each time I called because she stated she didn’t care about the issue I were pressing because she stated “that it has nothing to do with me”. Highly unprofessional and I plan on filing a complaint with the Illinois Department of Public Health Office of Health Care Regulation Central Complaint Registry. If you don’t care about the necessity of patient needs (MY LOVED ONE), you should NOT be a nurse ROBYN. If you don’t have the efficiency to care for your patients then how can ANYONE trust you with their life? Big mistake! I cannot wait to hear back from the administrator. You DO NOT share those kind of sentiments and think they should be unwarranted

I was in Hartgrove hospital 8/2019. I was fragile, and having a mental health crises. Worst place to go is Hartgrove. I was strip searched, which was traumatic especially because of my history of sexual assault. I was drugged on Benzos the whole time I was there without knowing it and didn’t have consent. I found out later when another hospital drug tested me once I left Hartgrove. I came out with hand print bruises all on my arms and legs that stayed for a while even weeks after I was discharged. I cried everyday fearful of my life when I was there. I did not give the bruises to myself, it was done to me. This place has forever changed me, I suffer from PTSD and nightmares because of this place. I have been hospitalized In other facilities and Hartgrove hospital was the scariest place I’ve ever been. They were abusive and neglectful of me and other patients. My roommate peed on the floor in front of me which was really sad to see, and nobody cleaned it up and nobody asked her if she was okay. She didn’t speak English so it was hard for me to communicate with her. I am now in trauma therapy and I constantly have flashbacks of being in there re-experiencing what happened to me in there. This place, Hartgrove…needs to be shut down. It terrifying me thinking about patients who are in there now under their care. Somebody please do something.

I will never allow another child to go to this facility. I signed consent for them to contact the school and they never did. When the child is not in group he was stuck in his room. I havecdealt with a few other facilities and they were much better than this place.

My son spent 5 days there and it was a positive experience. Group discussions were very positive and uplifting. The staff brought positivity to the facility every day which really helps the patients cope with everyday life and stress. We are living in very stressful times right now in every walk of life. I would like to thank everyone for their help in turning my son around and putting him on the right track to a more positive person. Prayer and positivity!

They had my brother there illegally in the Psychiatric hospital. They refused him diabetes care. He was unaware as to why he was being held. A petition was signed by an off sight psychiatric doctor. We were denied a timely reassessment. Two CPD reports were filed. And they were on our side and agreed that our legal rights were violated. Our legal team is currently on the case as is the Chicagoland media. *****AVOID THIS FACILITY AT ALL COST***** my brother in laws condition declined medically and psychologically in their care due to their negligence and lack of protocol. If you love your loved ones keep them away from this facility. I wish I could give this a negative rating.

Go here if you're African only. I watched two people almost die here. Beaten by patient die here. They had 3 people almost get killed by other people because they were not African. The staff watched and laughed while while someone was almost beaten to death. Run away from this place. No one cares . Run . As fast as you can understand me... Run. Hate failed staff . No meds even if you beg. You will die here unless you bleed. Not a hospital . Run away . Absolutely the worst

From the start the process has been illegal. The staff stated they do not follow Illinois state law when it comes to mental health services and issues. My son has attempted to be attacked while on the phone with me and staff refused to assist. My son informed me that he had been injected with a needle with medication also. Not only that but a Charge Nurse hung up on me after refusing medical information about my sons well being. I drove 5 hours to get my son from this facility in which I have never signed any paperwork for him to be in and they have refused to release my child. They refuse to give policy for the facility and also have changed the rules and guidelines with every person I have spoken with. If I could give them 0 starts I absolutely would. This place is a prison and just makes children worse off than they were when they came in. My son has cried for help. He is Autistic and is being mistreated. This place also has mold throughout the building smh .DO NOT SEND YOUR CHILDREN OR LOVED ONES TO THIS FACILITY.

My daughter is staying there right now! She is getting some help but feel like she is getting a little neglected! Dropped clothes and bathroom supplies off for her Saturday morning and she still hasn’t received them and is wearing the same clothes every day! Have placed several calls to the facility only to be put off by the staff! Been over 72 hours when she should have had her stuff the day I dropped it off! Pretty poor on their part!

Went there before. It didn't help me, if anything, made my mental health worse. However, it did help my brother a lot. I might have to go back there. Not that I want to, it's just that my health is doing the best and I can't find anybody else to help.

My nephew was here, one of the worst psychiatric facilities in all of Illinois. Number one the respect from staff to any family is none, number two they have zero care for their patients. Even if their patients admit that they need help they will just send them on their way, if a patient admits they want to self harm they will send the patient on their way. This is not what our medical system should be showing our youth. Our psychiatric system is better than this, what is it going to take besides for you guys to send someone on their way and for them to take their life 5 minutes later in order for you to straighten your act up and get this place together. Hold your staff accountable, I understand it's a hard field to work in but this is unacceptable.

The 2 South adult unit is decent for a psych ward. Better than other places I've been to. Most staff are good, some are rude and pick on certain patients. Forced injections are common. Also never got the results of an assessment I took. You'll probably have an okay time if you are docile. I enjoyed the art therapy.

I agree with the reviews. DO NOT TAKE YOUR CHILDREN HERE! Referred here by a school. Sat for almost 5 hours. Saw someone for 5 minutes and was told we should go to another facility in the city. How much do they charge for this? Is this what our tax dollars go to? I’m happy it wasn’t my child. I would be calling News 5 and everyone else to look into this place!

Worse experience ever. You come there for help for your love ones, they deny you. Not knowing what’s your profession that you have over 11 years of experience in the medical field, psych facilities and all. So you know when things aren’t right. But they tell you anything because they don’t feel you know what’s going on. Then when something happens due to a misdiagnosis they want to come like they emphasize with you. All is a game and the system is rigged.

I can’t believe this is how they handle mental health cases here. One clinician working on her own. This place is absolutely trash and I feel incredibly sorry for the staff and the people who have to come here.

Do not send your kids or allow anyone to send your kids here. They will drug your kids with high doses of what medication your child takes & lie to you about they are giving the correct dose, they did it to my son. When he was released he barely couldn't get a sentence out. I had to rush him to the Emergency Room because of what they did to my child. They lied to DCFS saying I didnt know what medication my son was prescribed when he's been taking the meds since he was 6 years old. Stay away from this mental hospital. They do not care about your love one.

It deserves No Stars. Avoid this place by ALL Means! The staff is abusive to the patients. The state really needs to investigate the abuse that's occurring inside the facility. I witnessed a staff slam a child to the floor. An 8 or 10 year old child will be damaged by the abuse the rest of his life.

Happy with the service but upset at the fact that they kept a pair of cute travel size containers i sent for my daughter to have while in there to cheer her up. They were mermaid tail shaped and i was planning to reuse for future traveling and stuff .It's just upsetting that they make you sign a paper saying that you recieved everything the patient came with and trusting them i signed and didn't think twice only to be disappointed .I know it's a minor thing to some, but not to me . 😕

I stayed here feb18 to march1 of 2022 in unit 2south. the night/evening shift employees here are rude for absolutely no reason. “oh you wanna k11 yourself? talk to your doctor!” “the reason you’re here is to take your meds” “your mouths are dirty just like yall” “you’re slow” “yall being like this is the reason youre here” were all said by staff including Ms. D and Mr. Micheal. None of the kids here can have a bad day but the employees can? They come in there with some horrible attitudes towards patients. 2south and 2north had multiple times where they have had beef and they do nothing about it. If you try to comfort your friend who is crying then your on tab. The only staff I liked here was Ms. Portia, Mr. Charles, and Mr. Mikea. The food here is good but the groups are just the same thing with different people. This place barely helped.

My daughter loved the php program. Made lots of new friends she felt comfortable with. She enjoyed the food, the classes, the group time, even the van driver showed the utmost care and concern for her. Their transportation Dept worked continually with us and out ever changing needs. The counselors showed genuine concern. The medication staff was flexible and responsive to our needs. The security and extra precautions taken during the pandemic was top notch. All around, our experience was extremely positive. Would recommend and would go again if needed.

i just got discharged yesterday i was on 3N and it’s not all bad if u don’t act up but some of the staff could be a little more respectful and we should see our therapist more often during the stay but other then that i had no problems.

My family member has been suffering from mental health issues for several months. Heartgrove was the first facility to take care of him and provide the help he needed. The social worker Deveon was absolutely amazing. She listened to our concerns and did everything to help advocate for what was best for him. She continuously provided our family with updates. The staff were always very helpful and friendly when I would call. I highly recommend this place for behavioral health needs.

My son was having suicidal thoughts on harming himself. So I suggest Hartgrove hospital because it was close to home and I am from Chicago. Plus I knew a few others that went there for help. Now I am regretting even putting my son in this hospital. You can’t even see him while he is there and they never provide me any information. I have to keep calling just to find out what’s going on with my child. I can’t wait until he get released because I would not allow him to go back.

Went there, staff humiliated us by making fun and cracking jokes. One specific I remember is that there was a man there they called "big baby" only because he had a learning disability

I went to 3 North (teen mental health ward) as a trans masc teen. I was made to stay in the girls section, which isn’t as much the problem for me as the fact I was constantly misgendered and deadnamed. The nurses there were rude, annoyed, and not very accommodating. I was sick my entire stay, and they wouldn’t let me have water in my room at night (or ever) and if I asked they would act annoyed. There was constant yelling matches between staff and patients that felt like there was no real attempt at deescalation. There was a girl who DEVELOPED SH and su*c*de ideation in there due to bullying, and when she went to staff instead of handling the problem with focus, they had the confrontation in the middle of the day room which lead to a physical fight. She got transferred to the floor below. Another girl got chocolate soft banned because she *for attention* drank chocolate milk in which she is allergic; the staff just sat there and said “don’t”. She ended up kicking us out of the day room while she had an allergic reaction. The food was meh, the doctors are okay, and all in all a horrible stay that I’m licking the doctor let me out early of. Edit: I also forgot that it took them 4 days to finally stop serving me poultry despite me saying every meal.

i was sent here when i was 11 the place sucked the bathrooms have no doors but are covered by curtains. The place made me hate my life even more than i did when i arrived there when i first arrived i cried alot and no one came to help. There was night staff i woke up to use the bathroom and they told me to lay down the next morning i woke up covered in piss too scared and embarrassed to tell any one. DO NOT SEND your kids here there are other alternatives.

lOVE THE STAFF LIKE BRE AND KIM IF IT WAS NOT FOR THEM THIS WOULD GET A 1 THE FOOD WAS GOOD BUT THE ROOMS WAS LIKE WE WAS IN PRISON AND WHEN U CALLED PEOPLE YOU HAVE TO CALL ON A WALL LIKE JAIL. THEY LET US WATCH TV.

I was put in there by my Therapist, and the bathrooms were gross in my dorm room thing, my friend and I found mold in our food, and all the food was mostly boiled. Most of the staff were really rude. My opinion: Mrs T. Was the only nice person in there, minus my friends. They were awesome.

I will give heartgrove 5 stares cause my partner suffers from mental illness. I have never delt with this before and out of the 7 years we have been together, the past 2 have been a nightmare. This hospital is the only one where the caseworker actively calls me back and sets up treatment and a plan. In this time where mental hospitals have closed down cause of funding and staff being over worked, I feel they are doing the best they can. Hopefully. But the staff if any harm is being done they need to remember they wanted this job. And if they ever want to make fun of a patient they should be fired on the spot. Mental illness is not fun for the person or their family. My partner has cried to me wishing she could be better. And it broke my heart. I will tell families this get a POA power of attorney form from the court and be on the staff about your family members care. It makes it easier. Cause the staff doesn't have to tell you anything if the patient did not sign a release of info form for you.

I have a friend in there now. Has not seen a doctor. She went in on Friday it is now Tuesday its been over the 72 hour hold. Called many lawyers and I am not giving up. She is told she is not allowed visitors yet I see on posts that some patients got visits from family. She tells me that the staff is unprofessional and reading other posts I believe her.

My daughter was seen by Dr Pettigrew. She is one the most kind and caring Doctors I have met. She went above and beyond to help me and my daughter. I will always remember her. She is a angel. Thank you Doc for all you do. You make a difference ♥️

My girl was seen by Dr Pettigrew. She is one the most kind and caring Doctors I have met. She did an amazing job to help me and my girl. I will consistently recall her. She is a heavenly messenger. Much obliged to you Doc for everything you do. You have an effect ♥️

This place is so bad. I got in on a Thursday and wasn't given a pillow until SATURDAY. I was moved rooms 3 different times. The place is so dirty, there was writings all over the walls. The weekend staff are HORRIBLE, there were multiple times in which they would make fun of some of the patients. The weekend staff played clear favorites. There were so many fights that could've been easily prevented, but the staff allowed patients to make fun of each other. The laundry system is so messed up, if you have your personal items in there.. there's a high chance you won't be getting them back. They take so long to get your personal items to you when they're given to them. My clothes were given to the hospital on Friday and I didn't get them until Sunday. Some of my personal items weren't even given to me nor were written down on the sheet of items I was discharged with (I discovered later through a family member the items i was missing.) The food was probably the worst thing about my stay. I explicitly told them to not give me something specific and I still got it anyway. all of the food is cold and it hurt not only my stomach, but most of the people's stomachs in my unit. If you have the choice at a hospital, do NOT pick this place.

horrible horrible place. staff would get in patients faces and cuss them out. staff would get physical with patients. if you bring your own items, expect to not get them back. you also don’t get a pillow until like your last day there. there are so many fights. the staff let people make fun of each other and staff make fun of patients with other patients. horrible treatment. you learn nothing. not helpful at all.

They're understaffed and the staff is extremely rude. My loved one was staying their and witnessed the staff talking down to patients and not giving necessities like soap. The bathroom didn't have a door or a curtain and the mirror was shattered so anyone could pick a piece off and hurt their self. It's ridiculous. Also, for suicide they let him out after 8 days with no follow up plan or counseling. It was 8 days of him watching TV and sleeping. How is that helping him?

This place is so bad. wasn't given a pillow.also I only received one blanket and the facility was very cold it’s always cold I was moved rooms 4 different times. The place is so dirty, it was bed begs and blood in the rooms. The weekend and night staff are HORRIBLE, they had some of the patients including myself fight and whoever won they would buy the patient food from a restaurant that’s they choose. The weekend staff played clear favorites. There were so many fights that could've been easily prevented, but the staff allowed patients to make fun of each other. They also would laugh and no one would have any consequence. The laundry system is so messed up, if you have your personal items in there.. there's a high chance you won't be getting them back or your clothes will be given to another patient which cause a lot of chaos. They take so long to get your personal items to you when they're given to them and when they do get them they only give you 2 outfits which is not enough because that has to last you for the whole week and sometimes the staff would be lazy and tell us that they are going to go get our items but never come back. Some of my personal items weren't even given to me nor were written down on the sheet of items I was discharged with I discovered later through my mentor the items i was missing.The food was very nasty and disgusting and cold I explicitly told them to not give me something specific and I still got it anyway. The staff is very rude and disrespectful. When it’s phone call time they would not allow you child or patient that’s in there have a phone call if chaos going on and when the chaos is done they would say that no phone call time is over when no one had a call and they would say it’s not our fault. If you have the choice at a hospital, do NOT pick this place. If anything they didn’t help they made me even more traumatized and have more problems with my inner self.Its so much bad things I can say about this facility I really hope they fix things which I know nothing is going to change. It was one staff this we called him papa Tim he was the only good thing there he made sure nothing and no problems happened on his shift and also made sure that everything would go correctly but soon as he left everything went sideways

Missing: Patch pants Shoe Socks Black person hygiene kit Love and affection Healing Freedom Whatever else my big sister wants that you didn't provide. See you in court. This post is written by Valerie Lewis. Stop trying to take away my freedom of speech.

I shouldn't have been hospitalized in the first place but this hell scape of a "Hospital" did worse for my mental health than anything before. Most people pass through within a week during this you arrive (I arrived at approx 12:00 am and didn't actually get in until about 3am). You are then taken in a room to be searched and stripped to your underwear and put into a hospital gown. Furthermore the entire floor is woken up a 6:00am and you stay in the room for an hour or so then you go to group were you essentially sit around and do absolutely nothing you are fed. You are then sent back to your room (all patients share a room my roommate had a ankle monitor). No one is provided with any kind of entertainment in your room so most of the time you just lay in bed doing nothing. This is how it is for the day going in-between your room and group. Each day a psychiatrist asked you how you're doing and thats about it. Would not recommend don't ever send someone here please they don't care about you and you're treated like cattle.

From these reviews & the experience of others it sounds as if hartgrove needs a serious make-over. I know of a child who's only option is this place and it frightens me. Those attending need as much respect & care if not more, than others. They're already going through alot on their own. Instead of responding to these comments, how about you beef up the accountability and customer service of the staff and management?