Conducted an interview with Oahn Tran whom is the HR director. The first interview went fairly well. The second interview was with the Chief Nursing Officer. I informed her that I have been out of the field for some time due to the fact that I was taking care of my father. She said that was very noble of you. I told her that I was interested in a 8 hour shift because I didn't want to overwhelm myself getting back into the field. I have over 10 years of experience with a masters degree. She told me that she would give me the position but only pay me 20 dollars an hour. Mind you I have a MASTERS DEGREE!!!!! With 10 years of experience!!!! I asked her could she go up to 30 which is generous of me coming from a place I was making 40 an hour. She offered me 20 dollars an hour when people at gas stations are making more than that with no form of education! Truly think that upper management are racist. All upper management are Asians. I would have rather they not offer me the second interview, if they were going to insult me with such a low rate. I truly believe they are doing something illegal at this hospital. Beware! And think twice before working for such an institution!

This is one of the worst hospitals I have ever worked with. I had X-rays taken on 11/11/2021, and I have not heard back from my doctor in a week and a half. I have called in every day for the past week trying to get an update and their customer service department just keeps transferring the call and no one will answer my questions. They are rude and barely can speak/understand English when on the phone. I have a possible broken knee cap and no one has contacted me in nearly 2 weeks. No sense of urgency, or follow through on the hospitals side of things. I called the Radiology department to get my results and they said that they didn't have the fax number for my doctor which is why they haven't sent over the results. Funny thing is the doctor is literally in the same building as them and only a few doors down. I can't believe that they don't have the fax information for the people that literally work in the same building as them. If anyone looking to get something serious looked at, NEVER go here because they are completely disorganized and have no communication between departments. I really hope people read this because this place is HORRIFIC! If you have something life threatening I would hope they give you better care than they have given me with a possible broken bone, because if not you would run the risk of dying!

The hospital was filthy and disgusting, especially the entry and waiting area and elevator. The first room I was brought into on the 4th fl had a bathroom that had not been cleaned, and there was a pill underneath the bed so that room had not been cleaned at all. I am not a germophobe, however, I expect a hospital to be clean at all times. Absolutely disgusting!

Great doctors, nurses and hospital staffs. Free Parking also across the street. Famous painting and Holliday decorations will light you up. Over time upgrade the hospital face entrance. Near to the lake view neighborhood. I'd recommend this hospital.

If I could give Zero stars I would cause this is a HORRIBLE hospital the E.r room is empty all the time I was there and after almost 3 hours of waiting I left to another hospital because they don't know how to do they work. Idk how the E.r is empty and yet nobody came out to see me. I didn't see the reviews before I came but next time I'll definitely make sure I do. I added some pictures as well so people can see how empty it is and small and yet they still are horrible hospital

Honestly, take my advice and don’t come here if you need emergency assistance. Simple way to put it is that you come here for ER service but instead they’ll give you DMV kind of wait with not much of help… What a joke!!! Outrageous! I walked in with my family member who needed medical attention as soon as possible but nobody cared for the cause of his injuries nor checked on us next 3 and a half hours! When the front desk attendant left, he did not let us know what to expect or let the nurses that we were still waiting ………. Freaking RUDE! I wanted to cuss him out but not worth it! This is not the way to give medical care! Nobody here at the Emergency lobby cares for the actual well being of the patient who’s in critical condition and their pain. Literally got here at 1:45am and got checked in at 5:15am. I would never ever come back here, rather go to hospital that’s 3 hours away and get the proper help. Horrible!!!!!!!

My service was good and the hospital was clean. I had a great staff. My complaint is. I had surgery under local anesthesia to remove a screw from my foot from a past surgery. The doctor attempted on his office under local as well but. Bone grew over the screw head so he needed me to go into the hospital because he did not have the tool in the office but did at the hospital to grind down my bone ( 3 shots of lydacaine is what he gave me in the office). Day of surgery I was awake and also received 3 shots on my foot. Lydacaine administered by my doctor. I paid my bill and some time later I get a collection letter for over 1 thousand dollars about me not paying my anesthesia bill administered by a 2 and party. This is exactly why I wanted to be local. So I can see what was being done and to avoid a high bill. North America Partners on Anesthesia are the ones trying to collect for a service they did not perform. Please ck your itemized bill. They sent mine to collections after I asked for surgery notes and itemized bill. I will have to get a lawyer to dispute it as when I had my foot surgery my actual bill was indicated that I had a facelift. Lol I've never had such things. After several attempts with the billing dept to correct the codes pertaining to my hardware removal. ( They never did correct it by the way) Go elsewhere if you must. The docs are good and so is the staff but whomever is entering the codes on the billing dept is screwing things up. It's been 2 years and they have yet to correct anything nor provide me with actual itemized plus doctor notes of my day of service.

The night before I went into my surgery I read all the comments about this hospital and I arrived super nervous for surgery. From the moment I walked in to when they prepared me for surgery, all the nurses and doctors treated me very well. Despite the fact that they saw me crying from nerves, they were understanding with me, they transmitted calm and good energy to me. My surgery with Dr Andres Giovanetti at this hospital and everything was amazing. the doctor is super attentive and takes care of his patients! When you are going to have surgery, it is important to feel confident in your doctor, and Dr. Andres always gave me security and peace of mind. I recommend him 100%. Sometimes we only focus on writing the bad experiences and we don't make a good comment when everything is going well, and I have to say that this time everything was amazing. Thanks to Dr Andres Giovanneti and his group of doctors and all the nurses who took good care of me before and after surgery.

Stuck in the waiting room of the ER for 5 hours, starting at 4:30 on a Thursday. Security let 12 staff come in without masks, some walking around the wait area and having conversations with security. Other people in the room near me had their masks below their nose for a majority of the time. I talked to the security guard about it, he said that the people without masks are medical professionals and are fine, completely ignoring the people sitting next to me. No regards for my or others safety. I was out of the hospital in an hour after being seen by a doctor. At least that part was decent. Would not recommend this experience to anyone who needs actual urgent care. Update: My covid and flu test results were supposed to be delivered to me yesterday. I was on the phone for 20 minutes before I finally got someone who could help me today. They 'can not find' my flu results and said there was nothing they could do. Don't even go here for small things apparently

Very disappointed. It took 1 min. of entering their ED before realizing what poor service this system offers. Left and went elsewhere. Waiting room smelled of urine. Proper protocols for emergencies weren't in place. They should be investigated and shut down before a life is lost to malpractice. Interesting how many people said to never go here. They were right. Stay away from this place. Go somewhere else.

Be careful letting your older mothers and fathers in here. I’ve had to come here often due to medical reasons and every time I see them treat the elderly terrible, laughing at them, blasting music in the nurses station, being ungodly rude, telling people they need to hurry up (while having a obvious dementia episode) because they want to watch football? Laughing. Saying “I don’t need this job”. Sitting in the wheel chairs and just making fun of anyone walking past. I will say the doctors are pretty nice and kind and such. But the nurses are trashy and disrespectful. Everyone is just horribly rude and could care less if you actually live or not. I’ve even witnessed the ambulance coming in and the EMTS just casually sitting on their phones giggling at patients making remarks about a suicidal case that (funny how he was so active when in the ambulance and now he’s a bit more calm huh). I’m extremely baffled. I’ll spend the time to just go to northwestern where yeah they maybe are a little rude but still professional and able to give you the good treatment you deserve.

The utter level of incompetency and blatant negligence is astounding. Relative receiving treatment for collapsed lung has been mistreated time and again, ignored and outright forgotten. ABSOLUTELY DO NOT COME HERE. It's not worth it, you're better off anywhere else (other than Weiss, DO NOT GO THERE EITHER). I don't know how they have two terrible hospitals in such close proximity. Also, another friend went here for treatment years ago for a collapsed lung, and she was dismissed and made to think she just had anxiety. The staff at every level here is disgraceful and should be fired. I'll say again, don't come here unless you want to die!

This is the worst care I’ve had yet. Not only did it take 4 separate phone calls to get a “convenient” line to make an appointment (30 min later), I’m still waiting in the waiting room for an appointment that was for 4pm (it’s 4:45) and their excuse was “there’s always a long wait” and “there’s only two rooms” simply put, don’t schedule that many people then… and validate your patients when you’ve made them wait because of your services. No doctors office I’ve ever been to has been more irritating than suite 301 outpatient services.

Recently visited the ER at Thorek. There was no wait, and it was midday. Every single exchange was preposterously crude. The man tending the waiting room was wearing his mask on his chin, barely greeted us and told us to wait for a triage nurse. We waited 20 minutes. He did nothing to assist anyone to do anything, and even fell asleep standing up. Nobody was at the front desk, and when they did arrive, they were very loud, frustrated, and complaining about understaffing to anyone who would listen. Not a good look, but I understand their frustration. A handcuffed convict and two guards entered and went in to a run to be treated. I'm sure they had an appointment, but it was weird, and frustrating since the room was filling up with several other patients. Finally I heard the triage nurse say that no doctors were on staff and that they were calling some in. Only two nurses available in the entire place. I still hadn't even been checked in, so I left. I was there for an hour. It was beyond awful and impossibly unprofessional. The powers that be need to pay attention and help the actual on site staff out!! Yikes.

The physicians at the hospital are very friendly courteous and professional. I have only good things to say about Dr. Barsky and Dr. Hunniford. Other employees of the hospital hit or miss. My advice to fellow millennial trying to navigate the health care system: make sure you got your referrals (from a primary care physician) and authorizations (from insurance, for procedures) in order. It's sometimes hard to get office staff to explain these things to you.

I hate coming here. My mom had an appointment at 9:30am for an ultrasound. We ended up waited for one hour. Tried to ask help from registration front dest during the wait. No luck, too busy to care, and was told to go to radiology apartment to knock on their door, instead of helping me to figure out why it took longer than usual. Thanks for the awesome service you gave me.

Went in on Thursday night and wasn’t seen until 4 am on Friday. Stayed there for three days and was told I was to stay there for a minimum of three more but I left due to medical neglect and homophobia. Was told I needed stitches that I never received. Wasn’t even given a wash cloth to clean the blood off me until I got home. Informed staff that I kept kosher and didn’t get a single kosher meal. A doctor asked my pronouns and laughed at me when I answered. I asked a nurse for ibuprofen for pain and she laughed at me too. I’d say not to go here unless you were dying but I was dying and was ignored.

They don’t care at all about patients, they just care about money. I had labs and exams done and never received any results or communication regarding a condition I have. Having those results on time would’ve help me a lot. I had to go in person because when I called the rude stuff didn’t want to help me. They also charged me $11 dólares to print my labs results. It is my right to know what is happening with my health and don’t have to pay additional for it. Enough what my insurance paid for those labs test. Unfair.

Meds not delivered on timely schedule, secretive staff that don't communicate changes to condition even to power of attorney, just a couple of the non-patient-centered experiences of long stay there. Now patient is on hospice and nursing home level of care and communication is multiple times better! And timely!

My experience here was really traumatic. I didn’t get any care for hours and hours while doubled over in pain (which I later found out was sepsis). The nurses treated me with so much suspicion and coldness and put weird, untrue and unrelated things in my chart. After about 20 hours, I asked to be discharged AMA because I had had enough. Afterwards, I received an exorbitant bill from a fraudulent collections agency, leading me to think the hospital has a security breech. I’m still unsure of how much of my personal information was compromised.

DO NOT COME HERE! NOT WORTH IT! Came to the ER after injuring myself playing softball. Was mostly ignored, was not given the proper tests, told my injury was a sprain or meniscus tear after an X-ray (which can't diagnose either of those things) and that there was no way it was anything worse than that. Felt that my pain was minimized and dismissed, had no ice or elevation provided (basic first aid even if it was just a sprain) and was sent home with a dead phone after asking if there was any way to charge my phone, an ill fitting brace, and crutches that were not the right size. Weeks later, when I was finally able to see a specialist, they were appalled that a simple test to check the ACL had not been performed (standard procedure), as my ACL was very clearly ruptured. Being put into an ill fitting brace delayed my healing, and mostly likely caused further damage. I was improperly instructed how to care for my knee, and as a result have had a longer recovery. I felt like the staff couldn't have cared less for me or the other people in the ER, and the space felt poorly maintained and not very clean. There were obviously sick patients without masks on, I was given care in what appeared to be an office space rather than a private/clean space or medically equipped room, my instructions were to contact a specialist at Thorek who has terrible reviews online, I cannot say it enough DO NOT GO.

If I could give them zero stars because how unprofessional they are here I would. Went to primary care and the receptionist was rude, she told me I could have a seat when I didn't let her know why I was there and when i cam back to tell her I had a appointment me she responded with "I know." Secondly, I overheard the doctor and receptionist saying that "I don't know why he keeps coming here." I understand that my insurance didn't transfer properly, but that could have simply been solved by saying they just need me to call them to get it resolved. No need be disrespectful when nobody is disrespecting you.

The doctors and nurses were all really nice and helpful, but every person I talked to at reception was horrible. They were unnecessarily rude and acted like doing something as simple as making a follow-up appointment was a total hassle. They either flat out ignored me when I approached the desk, or immediately started the conversation with eye rolls and attitude. I went up and would just say, “Hi,” and the response would be “..Hi..?” I’m not someone who just terrorizes costumer service people, because I also work in that industry, but they really lack basic human decency. I have a follow-up appointment for several weeks from now, and I’m already dreading having to encounter the people at reception again due to how unfriendly and rude they were.

Was there waiting for two hours and couldn't see the psychiatrist even though I had made an appointment with three months in advance; the nurse simply said 2 hours was not much and that most patients wait for four hours before being able to see the doctor, staff was rude and ultimately I decided to leave. She also said the reason for the wait was because the doctor was overbooked, this is disrespectful, why wasn't I informed of this when I made the appointment? Who knows, Do NOT waste your time.

Nurse Rhonda has no bedside manner and threw a cup of water at me while I was in crisis with my ptsd. Not allowed to wear clothes, only gowns. Not much else to do but pace the halls all day, as there is one short group per day. I saw cockroaches and fruit flies often. Smells like urine. Very similar to a stay in jail. Social Workers are rude. Doctor is hardly seen. For your own good, don't go here, please.

If I could give a zero I would. Spent 7 hours in ER waiting for a nurse or Doctor to update on my Son-in-law after he had a seizure. Absolute joke of a facility. Front desk greeter was being used to collect information for the ER doc. Receptionist was rude No nurse or Doctor updated on what was going on. Seems like everyone is hiding and afraid to talk to family members. Absolute joke of a medical facility. 7 hours waiting and no nurse, no doctor gave us an update. Receptionist was used to deliver information. You have to be kidding me.

Given a chance I would give zero stars. I went to ER at 2AM wherein there were no patients and after waiting half an hr with my 20 month old I left the place, no one cares at all. If they can't handle they should not have an ER, for people to live in an illusion that there is a Hospital to rely on.

They do what is called systematic racism…. If you have any insurance namely private insurance outside of the state or county insurance they will GLADLY SEE YOU and expedite your visit!! If you have the regular Medicare your S-O-O-L I went in because I had just gotten over the first stages of the flu and although my cough was gone I still had a slight cough that caused my lung to press against my ribs making it had for me to breathe. When she was checking me in she said “Yeah I’ll get you in to see someone, Are you still with Humana Insurance”? Me-No, I have Medicare Okay have a seat it’s three people ahead of you with a THREE TO FOUR HOUR WAIT!! The people who came in with their own insurance were seen and the rest of us were left in the lobby in pain to wait the 3 hours!!! I’m going to report them to ANY ANF EVERYONE!! That treatment was completely BARBARIC

So I am giving 5 stars My brother was brought here after Northwestern told me there was nothing more to be done for him. They have tried very hard to help my brother. The nurses are wonderful and so are the other staff. My brother has gotten such good care, and they didn't just write him off.

The absolute worst ER experience…avoid this place at all costs. The older Indian ER doctor should not be practicing. He is very rude, unprofessional, you can’t understand a word he says and he has no idea what he’s doing. He told me I had a fractured clavicle after an X-ray which turned out not to be true. I had another X-ray and MRI at N.W. hospital the next day and it turned out to be a slipped neck disc. He also kept saying over and over that he couldn’t give me narcotics as if that’s why I was there. I never asked for them in the first place…I was there for an X-ray. This place is a complete joke and waste of time. I spent 6 hours in the ER when and there was only one person in front of me.

I wanted to review the Thorek Cafe in the lower level of the hospital. The cafeteria is amazing! I honestly would just come here for the breakfast. The food is amazing, the coffee is strong, and the prices are just right. Sonya made me the best bagel sandwich! Thank you to the unsung heroes in the cafe! You guys are the bomb! And great customer service, you guys deserve a raise :)

This hospital is the worst hospital my brother Victor Martinez has been in. Right now he is here and he is being totally neglected. Today I am trying to transfer him to Northwestern hospital. They careless about patients like my brother. Victor is quadruplegic cannot move nor speak and I believe that's why they just careless. I will file a complaint with department of health. Since I have pictures and videos of what they are doing to him.

If I could give this hospital zero stars, I would. The staff is super unprofessional and unpleasant. The billing department is a mess as well. Very poor bedside manners too! Do not recommend

Had me wait for hours. I had to remind the nurse I needed a throat swab for strep she told me the dr canceled it I asked her why she told me she didn’t know with an attitude. I felt so uncomfortable. I just walked out and went to another emergency room. They literally did nothing for me. Worst er ever don’t even bother to waste your time going

Floor 6 Night crew lied about me coming to visit my love one. I was told due to COVID no visitors allowed. When I finally went to the website to see for myself it states visiting hours are from 11am-8pm limited to 2 visitors at a time. If this isn’t correct it shouldn’t be on the website and needs to be updated. My love one was in so much pain and he stated he told them and they kept leaving him not doing anything so I wanted to be in there with him. I was rudely told I couldn’t. To me that lets me know the staff wasn’t doing what they were supposed to. COVID really allows them not to do as much because they can use this all the time most of them wasn’t performing their duties prior to COVID so I know things aren’t getting did as the should with our loved ones. I know they wouldn’t want that to be the case with those they love. Also this morning I call to just check on my love one. Yes I know their are other patients but when I called I was placed on hold for no one to ever come back to the telephone. So I called back to express that and that at least allow me to even know that nurses are busy but someone will be with yo shortly. I didn’t get that. I was hung up on. So I called back and was directed to someone which he explained someone would call me back to let me know so I’m still waiting and haven’t gotten that call. Lack of communication, poor customer service, very rude, and to me very unprofessional. They should think if their loved ones was in this situation how would they want to be treated. Staff members need lots of training…

If you have to come here, you should change your insurance ASAP. Terrible terrible service. Waste of time. Came back for a follow up 6 weeks later and didn’t even see Dr. Goldflies, one of his students instructed me to go on YouTube to get some help with my arm nerve pain. This now the standard of healthcare in the US, go on YouTube!? They keep kicking the can down the road and make you feel like you’re reliving Groundhog Day. Totally useless sham of a hospital.

Dr. Jain is phenomenal. He diagnosed a friend with a disastrous allergic reaction to medication prescribed by the University of Chicago. He corrected my mom's meds, which resulted in her fainting and bleeding, prescribed by another highly regarded institution. He treats his patients the way doctors used to care for their patients. Not like an assembly line. Never had a long wait in the ER. Once I complained about a dirty bathroom and the top administrator immediately came down and inspected himself. Got someone's mess cleaned up quickly. I'll take Thorek over more highly rated hospitals any day.

I was so nervous for my procedure but as soon I arrived with the GI team I knew I was in good hands. Everyone was amazing especially Olivia and Princess. I’m so thankful for the whole team, you guys are awesome!

I have been going to this hospital for my doctor's appointments for a few years now. Sometimes I have to wait despite being early, sometimes the paperwork is late. Insurance likes to deny me expensive medicine but they work around that as best they can and are transparent about it. (I appreciate them sharing my anger and frustrations about it!)The paintings on the walls in the waiting rooms and hallways are beautiful and relaxing. I love taking pictures of them. The surgery staff is wonderful, A++. Other staff seem overworked and tired but polite. My partner had to visit the ER for a broken nose and busted knee a few years ago, before COVID exhausted most medical professionals, and he only had to wait a short time. Less staff than years ago but I think this is happening in most hospitals everywhere.

I brought my friend here when she was sick and it was a horrible experience. We waited 45 minutes in the waiting room throwing up. And then she had to wait another 45 minutes for the doctor to show up all by herself— passing out and throwing up — for him to finally give her the IV we knew she needed the whole time. Don’t come here if it’s urgent.

Zero Stars. Got called in the morning to move my 2:30 apt up to 12:30. Seen after 2pm. Response was "Do u want to reschedule?" NO, lady, I've been waiting close to 2 hrs. What I want is you to schedule intelligently.

The providers were good, but the billing department isn't cooperating with me. None of my bill is going through my insurance. There's a chance you will pay your medical bills out-of-pocket, so, given the option, get care elsewhere.

My son was hospitalized there. Everyone was kind and answered all of my questions. Great Hospital. I give it 5 🌟

I will admit this was my first time ever going to a hospital / emergency in my 29 years… so I don’t know what I’m supposed to expect but I did not feel cared for. Long story short ….. I saw 6 different doctors , never at the same time. All within 2 hours - and when in crying pain not ideal to have to talk over and over . They all asked me the same questions…. They only talked to me for 2 minutes each. The main issue was the lack of communication. It took 26 hours from the last time I saw a doctor for a doctor to see me again and give me any answers. I kept asking and asking nurses updates and they never had answers. I don’t think it was the nurses fault - they are kinda the middleman. Doctors and overall management I’m sure. The only reason I give 2 stars and not 1, is the facility it was actually very neat and clean ! (Also none of the nurses had stethoscopes with them? They never checked my vitals?) and toooooo top it all off - when it was time for me to be discharged I asked if I should be informing my PCP they said yes and handed me the big folder for me to give my PCP. Wouldn’t they ask for his info and fax over?

A disgrace for a health organization. You come in for basic checkup in good health only to leave sick with the amount of stress provided by the support team who lack minimum customer service skills. The lady behind the desk in room 102 is an example of wrong people in the wrong place. Some physicians are compassionate and deserve better management than this lame organization.

I had a procedure at Thorek this week. All the staff in Same Day Surgery were kind, professional and patient with me. I had a great experience there. Thanks to the entire staff in that department.

I adored how rapidly and decent the woman at the counter gone to me and my beau. He came to get an EKG and everything was quick and individuals were so decent. I'm another attendant so strolling into a lovely hall and being welcomed by everybody benevolently makes me need to work here.

There is a green eyed black girl who took care of me in the er then the next day I saw her on the 6 floor working. She was sweet and accommodating! She is a nurse but I forgot her name. She made me feel more comfortable with the situation I had If you do see this, you are such a beautiful soul. Thank you from Patrick Cons the hospital is understaffed and not as clean as it should be.

Chichi was my nurse on 6th floor and helped me with my medical stay and even tho she was so busy with her other patients she stopped in to change me and help my needs . I’m a big lady so turning is hard but she went above and beyond to make me comfortable. I heard she’s one of the best there. She’s a gem. To anyone that says otherwise they are idiots.

I am a migrant from another country, my family and I temporarily ended up in a shelter, and it so happened that I got sick, had a fever for 4 days and had severe pain in the right side of my abdomen, I had to call an ambulance, and they brought me to this hospital. This is a terrible staff, I really regretted that I came to them, I thought that I would die in the lobby without waiting for the doctors, then I thought that such a terrible attitude towards me because I am a migrant, I’m also Asian, but after reading the comments I realized what kind of attitude they have them to all. Of course, I’m not talking about all the staff; there are probably magical doctors. The thing that surprised me the most was when the doctor said before discharge: - (you have problems with the liver, you need to drink less alcohol!...) And this was said by a doctor with great experience, he didn’t even ask if I take alcohol, although I’m not a drinker and This is just one of many points that I would list but it’s not worth it. In general, today I’m lying down, my stomach is tingling. I hope it goes away on its own. Thanks for everything, it still helped.