I had a membership for a few months. On my last visit, I had not noticed that I hadn't properly locked a facility locker I was using. I left the locker room, but came back less than 5 minutes later to get something. In that time, money had been stolen out of my wallet (which had been in the locker). The only other woman who had been in the locker room in that short time was a custodian. I was the only female patron there (it was first thing, right after they had opened for the day). When I reported the theft to the manager, he was really condescending. After asking me how much money "I thought" had been taken, he acted like I was asking for a handout, took out his wallet, and offered to "pay me back". He refused to write up the incident, saying I had no proof. I was so embarrassed by his reaction that I didn't bother calling the police. I cancelled my membership and will never go back.

Beware of additional charges even after you cancel your membership. They are charging me additional months after I cancelled my membership. Avoid FFC!

If I can give less than zero stars, I would give them. Very cheap, bad in communication, they lie about what's in the contract (10 pages that no one reads and you sign electronically on their computer!!!). In the written communication by email, we have been told that we can freeze and cancel any time. When we got to that point, we were shocked by the poor communication and carelessness. They pretended to be professional when we signed up (they want the money), and it turned out so bad when we tried to cancel. What a shame!!!!

I was mislead during enrollment at the Oak Park location. Their manager has yet to communicate back with me, I've sent him emails with my concerns and he has simply ignored them. I will be walking into the corporate office to speak to someone there.

While I am now trying to book swimming lane the app continues to send me to Basketball Reservations. The new app does not allow swimmers access to all times that may be available during a specific day. It was so easy to locate or adjust time or scan on the old app. for available days, lanes and times. They have now made this a project. We have also lost the ability to book a week ahead of time. It has never been an easy club to work out at or use. Loosing patience with this club. If I could I would leave 0 Stars for this club. NOTE...I am responding to the comments form ownership. I did meet yesterday with Member Services regarding the app. We away from my phone to their desktop and I was directed to go to ffc.mainnvibe.com to make my swim reservations as a better option than the app on my phone. The phone app did not work correctly allowing me to book a week out. If you read my comments I said that I have been making reservations a week ahead of time. I said nothing about two days. I swim most days and a priority is making my swim time to manage my own personal time. I have called in several times this morning unable to reach anyone so I finally left a voice mail with my membership #, name asking if someone could please go ahead and make the reservation for me. My reference is that the app keeps putting me back into the basketball reservations, does not allow me to make my reservations one week ahead of time. This was brought up with member services and that is why I was directed to my desk top used the office desk top , to make my reservation for the following week. I also commented on how easy the former app was to scan swim availability, book and jt times. No longer way. Also I tried to use the pool phone over the weekend to let staff know we were out of towels, the phone did not pick up, yes I tried a couple times. The men's locker room phone is the same, cannot always reach someone after multiple attempts. The phones will either ring or go into voice mail. It would helpful if the pool shower is cleaned daily. It is typical to have the same "debris" for days on end. If you go into the shower and look under the bench you will see debris that has been there for months. Last evening there was quite a bit of hair on the walls from the British Swim School.

Do your research before getting ripped off. There are much better gyms out there that don't see every person as only money.

My experience, at this gym located at pine grove have been horrible.. The general manager (Richard) have been very unprofessional, to me If anyone comes to this gym be careful with this person. He likes to make threats saying he will kick you out of the gym , he likes to bad mouth members of the gym with some of his co- workers also one time he looked at my membership pic and he said why I had my tongue sticking out . And he smiled I felt very uncomfortable with this person . I’m also waiting on the response from HQ regarding this individual behavior.. by all means be careful. He needs to be removed or hold accountable for his actions tours people.

Fitness Formula Clubs has been an outstanding experience for my 7 day trial period. From the high-engery front desk manager Esmeralda, the cleaniness of the entire facility, excellent machines / equipment and the wonderful trainers made this a dynamic experience. It's affordable membership includes wonderful amenities of showers and locker rooms, quite the feel of an exquisite club. Members of the gym are friendly and helpful. I will come back. This is an excellent gym.

Since 1991 I have been a member at Iron World, Golds, World, and Lifetime. Fitness Formula is overall the very best gym I have been a member of. Pros- They have one of the best staff of trainers I have ever seen. All are professional and knowledgeable. No big egos...just great attitudes You will get the best advice on a work out designed for your goals. They will also do an in depth assessment on your current eating habits and offer some great suggestions to help you balance your ratio of carbs and proteins. Spotless! The staff are constantly cleaning. The equipment, locker rooms, bathrooms, showers and other common areas are constantly cleaned. The club is always stocked with clean towels. Cons-Well there had to be something...right? One piece of equipment they need is a T-Bar Roll. The type you lay against, it is on about a 45 degree angle (not the type you stand over to raise and lower). The type of T-Bar Roll you lay against,gives you the "free weight feel" without excess strain on your lower back. Every gym I have been a member of has this equipment. Overall I highly recommend this club.

Everything is clean, polished and professional

Very nice people here and very clean facility

In town for business and used this club for a workout. Great facility, and wonderful service by Staci, the membership representative. Clean equipment and spacious layout.

Awesome!

New class being offered torches calories in extreme heat with Pilates, Yoga and sculpting moves... called Formula 94 is 100% on the mark - check out Lois Miller's classes - one of Chicago's best fitness instructors on the map!

Love my gym. Its one of the best. Very happy to be a customer, its clean and the staff is always very helpful.

I don't know what has happened to customer service these days. No one takes pride in their work and FFC seems to be the perfect example of this. It sounds trivial, but I accidentally left my I.D. upon visiting. (I don't know why they still keep your I.D. at the front desk. Most gyms I visit just xerox it and place it back in your position. Eh, it was my bad. I leave things. No worries. I managed to use an old expired I.D. to keep my business flight back. Nothing a phone call can't fix, right Insert stereotypical front desk personality here. They refuse to allow my close friend to come and get the I.D. for me. They say it's against policy. Instead, they will throw it in a business envelope, throw a stamp on, and mail it. Cause that's safer. Hmm. It's been 2 months and multiple conversations. My I.D. is a mystery. And so is any tangible information about it the club can provide. However, I am experiencing an interesting bout of identity theft. Kathleen, the GM of the North Avenue club, is unresponsive. The managers simply have no knowledge and no power to offer a solution. And when I have to pay $30 to Uber to the DMV, $30 for a new I.D., and $30 to Uber back to my home in South Beach, I want to see someone honor that cost. I'm trying to find the right corporate contact at this point. Sure, it's a 100 bucks. But didn't I just pay them $60 bucks to sit on a bike for 1 hour for 6 days as a guest? Kids, it's what we hate about the airports. All corporate incompetence with no desire to correct issues because we are stuck with their services. Pick another guy, Chicago.

FFC /Park Ridge in almost 45 years of going to many different health clubs has been the BEST experience. Janet Long and her entire team work very hard to give their members highest quality health club experience for the money. The attention to detail, continuous improvement and customer service is 5 out of 5 for me and my wife. Keep up the great work!

-0 AWFUL EXPERIENCE. Customer Service is incredibly bad. They will try to get any money they can. Don't ever break a bone and try to freeze/pause your account, because they will still charge you and not reimburse you.