1/5 Nadia S. 6 years ago on Google
They
will
try
to
take
every
dime
out
of
you
that
they
can,
hoping
you
won't
notice
or
fight
back.
So
be
careful.
We
were
members
at
this
gym,
and
we
loved
it.
Staff
at
this
awesome
facility
are
wonderful.
Peter
and
Brian
were
our
favorites.
The
classes
are
exceptional,
with
great
teachers.
The
substitute
teachers
however
are
pretty
terrible,
for
every
class.
Overall,
for
every
minute
of
this
gym
that
we
enjoyed,
we
had
to
go
through
hell
with
the
business
office,
if
not
more.
I
wish
I'd
never
joined.
I
truly
feel
for
everyone
who's
said
horrible
things
about
their
business
office
and
customer
service.
Sharon,
Alyssa,
and
Lurie
are
some
of
the
most
irresponsible
and
useless
people
any
business
has
ever
had.
Everything
was
great
and
we
loved
it
until
I
had
a
serious
injury
and
had
to
put
my
membership
on
hold
for
4
months-
I'm
talking
broken
vertabrea
and
foot.
This
downward
spiral
all
started
when
I
notified
them
of
my
injuries.
Being
a
physician
myself,
I
had
organized
a
nice
file
full
of
medical
documents
and
reports
that
I
presented
to
them
on
regular
basis,
starting
from
my
injury
date
to
when
I
was
ready
to
go
back
to
the
gym.
Due
to
miscommunication
and
lack
of
documentation
on
their
end,
they
messed
up
my
medical
leave
of
absence.
To
cover
for
their
own
mistake,
they
wanted
to
charge
me
a
substantial
fee
that
I
just
had
to
pay
without
explanation.
Going
back
to
the
absolute
WORST
customer
service
ever,
their
business
office
is
out
of
reach,
disrespectful,
and
a
complete
train-wreck.
Other
reviews
regarding
their
poor
service
are
no
joke.
When
I
say
bad,
this
place's
customer
service
is
the
worst
I
have
ever
had
to
deal
with,
in
my
entire
life.
For
a
gym
at
this
price,
one
expects
mediocre
customer
service
if
nothing
else.
Within
one
week
we
experienced
three
unacceptable
incidents
from
them.
One
of
them
involved
the
business
office
lady,
Sharon,
yelling
at
me
for
her
lack
of
knowledge.
She
had
me
crying
with
real
tears.
How
is
it
acceptable
to
pay
so
much
and
then
go
through
this?
The
other
one
was
Laurie
from
business
office
calling
past
business
hours,
at
6:45
pm,
leaving
a
sensitive
voicemail,
and
then
disappearing
on
vacation
for
an
unmentioned
duration
of
time.
I
called
her
back
within
8
minutes.
5
days
later
and
she
still
hasn't
returned
my
call.
Thirdly,
they
gladly
lost
two
active
members
over
a
minor
dispute,
because
they
weren't
willing
to
admit
to
their
own
mistakes.
The
business
office
will
try
to
pinch
any
penny
out
of
you.
They
tried
everything
they
could
to
make
us
pay
another
month
before
they
cancelled
our
membership,
including
lying
about
billing
cycle,
and
referal
fees.
Once
they
realized
we
weren't
going
to
pay
another
month's
membership,
they
tried
to
run
my
credit
card.
Luckily
they
were
not
authorized
to
complete
this
transaction,
and
I
was
notified
by
my
bank.
They
also
tried
to
tell
my
boyfriend
he
can't
cancel
because
of
late
notice.
But
their
business
office's
voicemail
contradicted
that
as
well.
Be
very
careful
with
this
place.
They
will
not
let
you
out
of
your
membership
without
making
you
fight
a
good
fight.
They
are
very
unethical.
The
billing
office
has
no
dignity.
Everyone
of
my
friends
who've
ever
been
a
member
here
will
tell
you
that
they
weren't
able
to
cancel
their
memberships
without
kicking
and
screaming.
Please
take
your
hard
earned
money
elsewhere.
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