The view is nice if you can get a seat by the window in this busy airport. Drinks and foods; just like any other Starbucks. Don't forget to grab their Chicago edition starbucks gift card!! 😎 It's a collector's item.

Worst, rudest employees, Starbucks I’ve ever been to. I go to Starbucks at least once a day. Employee was too busy texting and asked me to repeat my order 3 times. Then added “you’re confusing me”. Just asked for a grande coffee frap (which was also nasty and more like iced coffee).

Almost comical how rude these ladies were!!! The one who took my order was eating when I approached. I smiled and said "hi" as she proceeded to roll her eyes and say "can I help you?" with so much attitude, I almost laughed! When my "grande iced white mocha" was announced, I asked "is this decaf?" Rather than simply saying "yes," the woman asked "did you order decaf?" I replied, "yes." She said, "I make what you order." I suppose I'll know within the hour if my 10-yr-old's coffee was actually decaf 😂

This is a very busy Starbucks location within terminal 3 of O'Hare airport. However the staff are always working quickly to get everybody's order correctly. I like to stop here to get hot beverage and egg bites when I travel via terminal 3 for work.

Ordered the new White Chocolate Macadamia Caramel Cold Brew. This cost $8 CAD and for the portion, I would give it a 3/5, which is typical for Starbucks. For taste, i'd give this a 4/5. This was a very tasty drink, and I would order it again. The different ingredients mixed together very well from the first sip. Finally, for the presentation id give it a 3.5/5, looked very good but nothing too extraordinary.

Lousy horrible disgraceful establishment I can’t believe Starbucks allow them to operate I asked for simple cup of coffee with cream or milk on the side AND they refused The place is very unorganized and filthy. Open food packages everywhere behind the counter And very obnoxious customer service at the counter

I got a tomato and mozzarella on focaccia, an iced latte, and 2 espresso cups from Chicago & Illinois. The workers seemed sorta 'meh'. The service was a bit slow. Food was good, though.

I already have low expectations of fast food places these days, especially of any place at O’Hare. But can I at least expect someone to make what I ordered and paid for? The employee making the coffee was steadily churning out orders, although this is like the 100th Starbucks location to incorrectly make a flat white. It should be half foam. But the worst of this place is that two employees are standing around doing nothing. After asking twice about the pastry, someone finally got around to warming them up. And then they tossed it at me without saying a word. These days, I don’t expect high-touch customer service, but at least make an effort and give me what I paid for without me having to ask three times and get my food tossed at me like I’m the a-hole.

I am a Starbucks freak and we had to leave early for the airport so I had time for nothing. There happened to be a Starbucks right near our terminal so off I went :) the line was pretty long but pretty much what I expected for a morning at the O'Hare airport. Everyone was friendly including the ppl in line so waiting wasn't a big deal. When it was my turn, I ordered my very big mocha salted caramel Frappuccino but I asked for extra caramel and salt. The cashier was smiling and said of course, but the woman making the drink was right there and heard and remembered while she was making 3 other drinks at the same time. I know I could never do that AND always be happy, but I expect no less from Starbucks

The extremely terrible service, the cashier in a bad mood does not attend in a cordial way, the coffee is very bad, bitter, I always order the same and they have done better in other locations. Be careful with the employees you hire.

Service was quick. However, the drink sizes are smaller than normal. The grande is at least 3 or 4 ounces smaller than a regular Starbucks and it’s more expensive. It was $7.35 for a “grande.”

Fast service, friendly staff still in love with egg bites! Had a nitro cold brew and loved it. It's keeping me awake till the next flight. Great place to pickup snacks for the plane. If your ketogenic they have moon chips! They also sell counrty archer jerky, a great snack that ketosis friendly!

(Translated by Google) Outside the security gate, I dropped in for the time crush. It was about an hour but I managed to spend some time with a table and a chair with a cafe latte. (Original) セキュリティゲートの外で、時間潰しの為に立ち寄りました。一時間位ですが、カフェラテ一杯でテーブルと椅子があったので何とか過ごせました。

Too expensive!!!

Had visited them twice, when landed and departed from Chicago. Employees don't care about customers. First time waited for 5 minutes while 2 girls were enjoying their conversation without even looking at me. When I asked to place an order, I felt like I am interrupting something very important. Second time, same experience. Had to ask them if anyone wants to egnoladge me, and finally was provided with very relaxed and unfriendly service. Managment please talk to your people about saying hi to customers.

It,s a good place .

Terrible customer service, from N. Miller. I asked her for a cup of water she said yes but never gave it to me. After waiting 10 minutes, I asked again. She said she was busy making other drinks . I told her I understood, but I had waited for 10 minutes. She stubbornly refused asking someone else to help me. Mind you- I bought coffee and paid for it. Thank you Antiono for the water.

I very regularly visit starbucks, and this was the worse group of employees I've ever encountered. They were more interested in their own conversation than in helping others, and they were rude to my child.

Just had to wait for these 3 ladies to finish their chitchat, while two other customers couldn't take it and left after nobody acknowledged their presence. But hey, at least the tsa dude got his coffee right away after cutting in line.. cuz apparently they knew each other. I hope Kionna and Annette get the same attitude they give next time they're outside buying something.

Didn't have a bad experience personally, ordered and got my drink in a minute or two.

THE worst service I have ever received at a Starbucks! Ended up throwing the entire coffee in the garbage. Rude to everyone in line while chatting and complaining with other employees.

Drinks are good. Service is terrible. 20 people in line and one register running, 1 person making drinks and 1 person just standing around trying not to make eye contact. Expect to be waiting a LONG time.

I just had the worst Starbucks experience of my life at this location. Tiffany was rude, condescending, unhelpful, and I ended up leaving without a drink. I hope management does something about this employee.

Picked up coffees for everyone and I made a mistake on one. They fixed it without question. Great coffee made right!

Horrible customer service, both cashier and the lady making the coffees lack customer service immensely. They don't realize they are probably the first people we interact with at the airport making it that much more upsetting. Thanks for the rude experience.

Usually good. But the caramel frappe is lame.

When u order grande without ice, u just get a small cup...and wrong pop cakes....very poor cx service

After the person in front of me in the line ordered, the cashier proceeded to talk on her phone for 5 minutes before taking my order. They were also out of many foods that were still in the display case, and the staff were arrogant on top of it. I waited for ages to get my order.

Slow

Great Starbucks.

I noticed the staff joking and having a conversation while 10 people wait for our orderd. We are In a airport so everything is time sensitive. Also they don't make the drinks the orders in how they are placed they make them in which is more convenient for them. If you see this guy making drinks he moves pretty slow. 15 mins for one frap

Never go there!!! I hope that service will get better at this location as in regular Starbucks!!!! Unfriendly staff and you will get charged extra for no reason!!! I usually get Trent’s size dragon drink and I always pay $6.09 with taxes but here I ended up paying $8.66. How come that in this location you get charged for coconut milk which already included in the drink price???!! The prices are higher than in regular Starbucks!!!! Never ever going here!!!

Ordered Caramel Macchiato extra hot, had to wait in line for about five to six minutes and then i have waited about seven to eight minutes for my order. I was at H5 and right in front of this store and this was quite busy all the time. If you are running short time on time skip your coffee.

The staff are very friendly and they make your order quickly. It's a little pricey even with employee discount. They made my half-decaf iced Latte with the perfect blend of coffee and soy milk.

Jasmine and Alex (T3; Gate L21) were super sweet to make my blended iced tea - not a common order. They made me feel special! Thanks for making my travel day highlight!

Best Starbucks in the airport. It is efficient with all the foot traffic and has seating.

Anytime it's Starbucks it's always 100% excellent choice of all types of coffee you can't go wrong I recommend go there a good experience it's a good Gathering to meet people just to chit

Starbucks at O’Hare Concourse L - really bad, they don’t have a sense of time urgency, I had to wait in line for more than 25 mins to get a cup of coffee.. either it’s understaffed or mismanaged

Pricey Coffee, but what "most" people don't know is that Starbucks DOES provide thier employees with Benefits! 👍😁

Efficient and Friendly service. Not enough seating. I had to wait quite awhile to be able to sit and have my breakfast

One person doing all the orders. Ohare should know better. Had a line of around 60 people and took more than an hour.

I signed up for the app while waiting. At the airport Having a little issue with the app so I went to ask one of their employees first off she asked me did have a signal for my phone I kind of let her know I just downloaded the app for my phone then she mumbled something under her breath I asked her partner what she said he says oh I didn't hear anything he probably afraid of her too she was very snippy and went down to the end of the counter I showed her that I had other internet connections as well that's not my problem I just walked away I can see why I never downloaded the app previously

Lemon pound cake and Blueberry Tea.

Customer service sucks!!! The 2 girls working @ about 6:30 pm on ,9/8/28 terminal 1 concourse C by gates C5. Need to learn how to better serve the customer, it wasn't busy but apparently they were too busy discussing their personal life to worry about customer service or cleaning up the counter that had coffee/creamer/ and trash over flowing. Drop the attitude and wait on the customer with a smile .

Does not even ask names. What a lame.

You all are my fav!

(Translated by Google) Stained caramel! (Original) Caramel macchiato!

(Translated by Google) Bad exhibits everything but the machines are never for sale. And stop counting (Original) Mala exhiben todo pero no está a la venta las máquinas nunca sirven. Y pare de contar

Fast, friendly

Great brew

Absolutely terrible. For decorum I am going to skip the details and express my dissatisfaction directly with corporate. To clarify, this is the Starbucks on the baggage claim level (lower level) of terminal 2 at O'hare.

Always Busy.

Located inside the O'hare airport on the outside of security. Typical Starbucks.

Great

(Translated by Google) This is the starb of the Chicago airport that he attended spoke English, Spanish and even Chinese. Excellent. (Original) Este es el starb del aeropuerto de Chicago la que atendía hablaba ingles, español y hasta chino. Excelente.

Speedy service.

Good service, although the food selection might run low. I got the last salad when ordering lunch at 12:40.

The service was quick, accurate, and friendly. They communicated well, which kept the order accurate.

I bought a cafeelata

(Translated by Google) Excellent (Original) Excelent

Worse service I have ever had at a star bucks.

It's been a little over a year since I cracked my tooth on a muffin. It cost me $125.00 to replace. I boycotted Starbucks. I didn't visit Starbucks four months ago

(Translated by Google) The cashier Bianca has a very nice way of attending in the early morning ... It is the worst service I have received. It seems that I went to beg (Original) La cajera Bianca tiene un modo muy lindo de atender en la madrugada... Es el peor servicio que he recibido. Parece que fui a pedir limosna

Quick order. They have more cream options than Baskin-Robbins.

They are friendly.

Great service. Quick and fast!!!

The Starbucks is nice place

My coffee tasted like watered down milk

It's Starbucks...

Friendly staff, not a long wait, but the actual product (a flat white) was super bitter.

Nice coffee

Best coffee in the airport.

The service and the food is always perfect

The coffee served in this airport is complete trash and over priced. I watched the lady pour the espresso from a giant jug. No idea how that was made but it was the worst I’ve ever tasted. For the price YOU SHOULD GET WHAT YOU’D EXPECT AT A STARBUCKS outside the airport. I ordered a quad shot grande ends regular mocha and the horrible espresso made the drinks taste bad. Spent $36 on two mochas and 4 egg bites. Just go to McDonald’s you’ll be much happier.

Nice coffee

Happiest Starbucks around! Traveling thru OHare and I stopped by to get a beverage. While I was waiting, the cheerful banter and laughing of the crew put me in a great mood. I was greeted with enthusiasm and more cheer. It was such a great experience that i asked for the crews’ names so I could publicly affirm them. GREAT JOB: LaQuantis, Shawndra, Tanya, Shawn, Jordan, Joy and Darian. Your attitudes (in a hectic environment) makes all of you and Starbucks shine!

Horrible service !!! Had a drink made and seemed like they sput on it ! If you dont like where you work then dont come to work period.

This Starbucks will tell you one thing and then not honor it. Asked if they sell iced coffee refills, to a positive response. Then they claim they don't when asked. Don't go here. Starbucks should revoke their franchise. False advertising is the worst.

Very slow it took 30 min to prepare a drink. this was the worst experience ever!

Rude employee. Drink was fine, but not what I ordered.

Overpriced and disgusting

The worst service I’ve ever received at a Starbucks, and I have Starbucks probably 5 times a week and never have any issues! Never going to this location again

(Translated by Google) The smell of coffee and the friendly attention of the employees were very pleasant. (Original) Kahvenin kokusu ve çalışanların samimi ilgileri çok hoş.

Girl making my coffee says they “don’t use tablespoons here, only pouring” when I asked for 2 tablespoons of heavy cream in my coffee, so I say, “then not much”. Then she pours heavily into my tall sized cup 🤦🏻‍♀️

Stay away! There are better places to get coffee! Really? $.70 charge for non-fat milk? Out of control.

(Translated by Google) Not very nice staff, long waiting times and far too few seats for the Giant airport (Original) Nicht sehr nettes Personal, lange Wartezeiten und viel zu wenig Sitzplätze für den Riesen Flughafen

lifesaving water

Wrong order taken and pulling teeth to get it corrected. Rude barista.

This guy was so rude and he was on his freaking phone watching a video while he was making coffee! I said thank you when he handed me my drink and he didn't say a word. He looked pretty annoyed actually. It's late I get it but this guys sucks

I am losing faith in customer service. I understand an airport gets busy and work days can be long, but I was flying out early on Halloween and traffic in the airport was few. There are two sides to this location, I watched people go to both sides so when I finally decided on an early morning pick me up, I approached one side of the stand that was apparently closed, no sign so I ask the girl who was too busy listening to music to utter a work but rather just point to the other side. When did cellphones and listing to music while working a CUSTOMER SERVICE job become acceptable?

Meh. Not the same quality as a standalone location...

I understand they are extremely busy, but the service was awfully slow and I felt bad for the poor girls working. There were only two and they rushed nonstop. This location definitely needs more help.

Queue up and wait...

Slowest SB in the Northern hemisphere!!

They had so many "Been there mugs" from surrounding states! I got 5 of them! Chicago, Wisconsin, Indiana, Michigan, and the tall souvenir mug of Chicago.

TBH, I had very low expectations based on previous experience with airport Starbucks locations. But they were fantastic!!! Friendly, smiling and accommodating at 5:30 in the morning. Great job!

If you went to one. They are all the same. Just different employees and views out the window.

Honestly the worst customer service I've ever experienced at a Starbucks. The cashier misheard my order, overcharged me for it and started to argue when I asked if she was sure the price was right for my order. I saw my receipt had the wrong drink on it, and tried to correct it; then they ignored me as I watched them make a frap when I ordered a latte and the cashier loudly argued and accused me of saying I ordered something else when I refused to take the frap. I get you're in an airport and lines are long but there's no need to argue and treat customers like trash.

Rude ladies don’t want to respond politely to customers

Great coffeehouse they have cold and hot coffee breakfast, lunch and snacks also great for relaxing and a lot lot more very pleasant people behind counter and atmosphere good too

Jasmine took my order, and it was delightful. It’s so rare you find someone nice when dealing with an airport. Absolutely amazing. Someone give her a raise. She was taking order after order a smile every time and not to mention she was gorgeous! Thanks for the service girl!

Worst customer service I've ever had. Hostess wouldn't answer our questions about our receipt and immediately assumed we wanted to talk to the manager and get a refund. There were issues with their point of sale system and nothing was done. Don't waste your time at this one. Coffee wasn't good either.

Worst starbucks I’ve been to, tried to use my rewards on the more expensive drink (which was made horribly) but they wasted it on the cheaper drink.

Good service

Coffee very expensive.

Really needed coffee, they delivered!

Always good coffee

Great coffee to consume early morning

I did not visit Starbucks three months ago but that coffee is okay little too high though

Great

In O'Hare airport. Long lines.

Good place.

Like alweys

This place is a ligma palace.

Starbucks at O'hare is a smaller yet still efficient version of this tasty franchise!!!

Always loving my strawberry cream venti!

(Translated by Google) In Chicago, very efficient (Original) Em Chicago, muito eficiente

Won't waste my money there..!

Good coffee!

Is good

Expensive but nice

Small and classy place to stay

I am.not a Coffee Connesieur family loved the varies coffee

Nice

Overrated, overpriced, oversugar'd

Always a good cup of joe.

VERY BERRY HIBISCUS

Spinach wrap and a coffee makes OHare airport a breeze!

Love the coffee

(Translated by Google) Like all Starbucks. Well! (Original) Cómo todo Starbucks. ¡Bien!

(Translated by Google) delicious (Original) Rica

Great coffe

Our particular barrista seemed nice. However, this store seemed very minimalistic/deficient: limited products, no nitro cold brew, with absolutely no customer counter space to sit, or even stand. There were tables around the corner down the corridor. But those were in a common area, shared by other stores and the general public.

Dim cocktail lighting and really good jazz, delightful after a long day of travel. Thank you for being up late, soI could get my pumpkin latte fix!

Got breakfast sandwiches for my sister and I. Both were hot and fresh. NO condiments available to put on my Sausage, egg sandwich so it was a little bland.

Seriously, she made my coffee perfectly. Exact measurements of cream and sugar and asked what kind for each. Coffee heros and worth waiting in 20 person line.

A Starbucks in the right spot! Two lines can be formed here, allowing twice as many people to be served - one from each side. Big win!

Don’t expect any customer service from the barista. Couldn’t take two seconds to make sure your name is called out and you got your drink. If you’re in that bad of a mood don’t come to work.

Customer Service is terrible. I asked for one modification for my drink and they didn't add it as I watched them make the drink. When I asked they gave me attitude and said what isob the sticker is in your drink ehen it reallywas not as I watched. I will not be going to Starbucks anymore as I am only ever greeted rudely.

The Starbucks sandwiches are pretty awesome!

Worst customer service, staff has no time to serve customers on time,and if you request them or inquire about something they leave no chance to mock and exaggerate the laughter sessions . Would love to rate something -ve in terms of rating

I was in line to place my order, and my daughter fainted, I asked the attendant for a cold compress, and they didn't care, I explained that my daughter had fainted and I needed this compress (ice bag) and something urgent for her to eat they didn't responded to the request. I had a bad experience.