I made a reservation online. It was confirmed. But when I went to get my car at my appointment time they said they didn't have one for me. It was majorly inconvenient. They didn't try to coordinate with a different enterprise to fulfill my reservation. They just said they'd try to call me back when they were scheduled to get a car (~4 hours after my original appointment). They never called. The website should have never been able to list cars they didn't have.

The car I rented had REVOKED license plates. I was pulled over on the side of the road waiting for my daughter and the police pulled in behind me. They detained me for a out 40 minutes while they called enterprise. The police then came back to the car and told that I had to drive back to an airport that I had passed 20 minutes earlier and switch out the vehicle. This was the second time they had detained me regarding these plates. The first time enterprise gave me conflicting information. The police told me not to move the vehicle and that they are supposed to tow it due to the plates being revoked. He even showed me the screen in the truck. But an Enterprise employee said that the police couldn't do that because the vehicle didn't belong to them. That's funny. The employee then told me that all they could do was send a truck I the morning but I have to call at 7:30 when they open. Also it would take 3 to 5 hours for the tow truck to come and I had to ride with them to expedite the switch out of the vehicles. Oh, my daughter's graduation from college started at 10am and she had to be there by 9am. I was in Washington, Illinois and the graduation was in Eureka, Illinois, which is about 15 to 20 minutes away. After talking to 3 different people I did get a discount but now my bank statement is NOT reflecting the discount. WOW

Returned a rental car I drove in from Wisconsin 30 minutes before them closing. Asked for a confirmation for my return, was told they wouldnt do that but it’s all good. I took pictures of the Odometer and the car in the parking garage. Returned back home and received the bill with an additional day of rent on it. They had booked the car into the system the following day. While talking to them on the phone, they told me there is nothing they can do. Tried to explain that I had returned it the day before, otherwise I would have had to pay for crazy expensive parking in Chicago. They wouldn‘t listen to me and told me that it said I had returned it the following day so that must be true. Oh and about the pictures: I was told they could easily be faked so they wouldnt consider it as evidence and look at it. Never again will I rent from them. If there is no way around it, take pictures but also let them sign something. Also let them show you the confirmation that they immediately booked it into their system. By far, the worst rental experience ever.

Got a letter saying I skipped a tollway for $1.50. I would remember doing so, as a toll is impossible to miss. I asked them to provide some kind of proof from authority or a video from that night, crickets. Then they hit my card without authorization do so for $26.50. I will report this to my credit card company. There is better ways to boost profits than this.

They were great help with my car was broke down. I’ll use them again when I need it.

No customer service. They don’t care. Came here on vacation and ended up without a car. Definitely made the start to our visit extremely stressful.

We have used Enterprise Car Rental for a number of years and their service has been very good. The pick-up and return are well managed especially having the after hours return at the facility we generally use. The vehicle we had this past trip was not up to Enterprise's standards. The steering pulled to the left or had tendency to over correct when we brought the car back into alignment. At times it was like driving a go-cart regarding the steering. We understand the type of car was not the high end but the road noise seemed much louder. Gas mileage was great, however. Not sure, but I thought the toll pass was charged per day when it was used, ie, if we had the car for 5 days and only needed the toll pass for two parts of the trip the charge would be for the days used not the entire 5 days.

Great company with fair prices. I have rented cars several times from enterprse throughout the years and from different locations. Everytime I have been happy with their services.

I recently rented an Intermediate Car at the Chicago Millennium Park location. Highly recommend them!! I received excellent service and care at this location from one of the associates, Hudson. In fact, he provided the service that is far exceeded my expectations. I will be renting from this location again.

The guy at the front desk was very polite and helpful, and the car was in perfect condition.

Staffs are very professional and service is very quick. I generally have better experience renting car with Enterprise than others and this particular locations stands out. Many times I have dropped car in after hours, and never faced any issues. Office is located at very convenient place with access from all modes of public transport. Review update - At few instances Enterprise charged penalty for tolls. I wanted to pay online to toll agency, but it didn't reflect on their system till 10 days. When they send email charges to Enterprise, that ends up penalty of up to $20 for mere $3 toll

Friendly and helpful staff in busy downtown neighborhood. They picked us up from the hotel, gave us the car they picked us up in so we wouldn't have to move our luggage, and dropped us off at the train station at the end of our rental to again avoid the baggage transfer. Excellent customer service; I would (and will) definitely rent from them again!

We picked up our rental car in the city of Chicago, not the airport. The person who helped us was polite and helpful. The car was just what we needed, and there was no pressure for us to upgrade or buy anything extra. The car drove very well, and when we returned it, the young man who checked us in was even more pleasant and polite. Our experience with this rental from Enterprise could not have been better!

HORRIBLE customer service. Not accommodating or helpful once the rental starts. Would recommend literally any other car rental service or location. I used to use them frequently, I will now use a new location.

Being able to book online & be in and out of the garage in 10 minutes is amazing. And the service at the Millennium Park garage has been consistently amazing. Thank you!!!

You guys really came through for us last week, thank you so much

Temporarily Closed! I booked a car and went to pick it up here. No one has told me after I made the appointment. Called the number on the paper, I was asked to walk almost a mile to another location. It’s very uncomfortable and unpleasant.

Different since COVID19. I rent regularly since I do not own a car. The level of service since they reopened after COVID has declined significantly. There aren't enough staff on site, cars aren't a clean and the Enterprise App is only good for making reservations, nothing else. I plan to try another brand after my next rental (to use my points).

I think either the company or the guy who helped me tried deceiving me, which is unprofessional. First, the guy asked me if I'd like to return at 2pm, and I clearly told him I'm going to return at 6pm. But in the end the document shows return time is 8am. That is to say, the price showed on the rental document does not include the last day, and I was charged for ~$100 more at the return location. I'm OK with with the extra charge but I think the guy in the beginning showed me with a lower price which made me believe the rental cost was not much. Second, the guy asked me how many people were traveling and after I told him we were 3 people he attempt to let me rent -- at least very clear to me -- a compact size SUV -- which according to him is their 'standard size'. After restating we reserved a standard size suv, he said he was going to give me a 'free upgrade'. I doubt if either of his statement is true. (If they are true, there must something wrong with the company. I don't think cars should be assigned based on party size.) In the end, he did give us a standard size one, and the car was what we requested for -- very low mileage, so I will add one star. Overall I'm very disappointed with their service. I had had unpleasant experience with Hertz previously, and since some people recommended this company/location, I decided to try, but the experience was even worse. My advice is: DO NOT CHEAT YOUR CUSTOMER.