Bath & Body Works image

Bath & Body Works

Cosmetics store Beauty supply store Perfume store Gift basket store Candle store

One of the Most Reviewed Beauty supply stores in Chicago


Address

1730 W Fullerton Ave, Chicago, IL 60614, United States

Website

www.bathandbodyworks.com

Contact

+1 773-348-0567

Price rating

$$ $$

Rating on Google Maps

4.50 (596 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 11 am to 6 pm
  • Monday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (14) customer (10) helpful (10) location (9) service (7) candles (6) experience (6) online (6) shopping (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Miraj P. 1 year ago on Google • 40 reviews
    Not open. I suggested an edit that this location is temporarily closed. Bath and Body Work honestly doesn’t care about logistics like this. They’re renovating to continue appealing their terrible products to customers. I’m just trying to return all my candles because they’re the source of my poor health recently.
    3 people found this review helpful 👍

  • 5/5 BaronessAnn D. 1 year ago on Google • 256 reviews
    Very good! Great customer service! Clean and neatly organized! Convenient location! High-quality products I love utilizing the tester fragrance sprays to see what my next favorite scents are going to be.
    1 person found this review helpful 👍

  • 5/5 karina k. 2 months ago on Google • 280 reviews New
    Amanda was so helpful and sweet and Carolyn was so kind to help me at the cash register. You both made my day! The scents are really good here and there are so many flavors you will enjoy. There’s stuff for men also! Have fun sniffing and putting lotions on bc there are so many Try Me’s. Love this store.

  • 5/5 Mika K. 7 months ago on Google • 19 reviews
    I only go here for my champagne toast 3-wick candles and sometimes I grab me some lotion/spray mist. I love how the employees makes the customers feel welcomed the very moment that front door opens. They are so friendly, helpful, and attentive. I know there’s many different locations but this tops them all 🤷🏾‍♀️
    1 person found this review helpful 👍

  • 1/5 melody w. 2 years ago on Google
    I should’ve believed the reviews I read about the workers and listened. This has to be the worst B&BW I’ve ever been in. The “greeters” around the store decide who they want to greet and I was one of the ones I guess they didn’t want to greet. I had to ask for help and she was not helpful or enthusiastic. She just sent me to the front for more help and I waited for over 10 minutes to be serviced!! There were two other associates that could’ve hopped on a register to be assist me quicker. I was buying items from inside the store and doing a pick up. The experience was so terrible that I decided to not purchase what I had in hand. I just picked up my order, explained to Sonya that I did not have a great waiting experience, she just shrugged me off and I left. I wouldn’t recommend this place to ANY of my family members or friends!
    1 person found this review helpful 👍

  • 5/5 Jacquelyn M. 1 year ago on Google
    The ladies go above and beyond to help you find what you're looking for and are very knowledgeable of all the products. Madeline is very sweet and helps each time im there
    1 person found this review helpful 👍

  • 4/5 Jessica P. 2 years ago on Google
    Excellent selection, plenty of staff to help. Should've had more than register open. Tough parking and very busy strip mall usually crowded. I'm just not used to all the people since moving away from the suburbs 😉🤣
    1 person found this review helpful 👍

  • 4/5 Melody P. 3 years ago on Google
    At the entrance. An employee has you use hand sanitizer. There's several choices to choose from. They all smell so good. You are asked to grab a bag. They have a variety of sizes to choose from. There's usually specials on candles, hand soaps, body lotions etc. Sometimes they have daily specials. The specials are also available online. Occasionally the offers are only available in store. Some locations you can order online and pick up in the store. Unfortunately this store doesn't have that option.
    1 person found this review helpful 👍

  • 4/5 Deidre M W. 3 months ago on Google • 90 reviews New
    So grateful this location is here. Didn't want to travel far for an easy exchange for an online order.

  • 5/5 Terri B. 4 months ago on Google • 46 reviews
    Keep Up The Good Work. Even Though Your WEBSITE IS NOT WORKING WELL AT ALL.

  • 5/5 Keara K. 1 year ago on Google • 39 reviews
    What a phenomenal shopping experience I just had at this location! The staff was incredibly helpful, very friendly, and made my shopping experience truly fun. This is not my home store, but I will definitely make this my homebase for shopping. Great team, beautiful new store, a really wonderful experience.

  • 1/5 Amber M. 8 months ago on Google • 15 reviews
    Came in to get wallflowers and I was the only customer in the whole store. Nobody greeted me and there were 3 employees just standing there talking. Grabbed what I needed and stood at the checkout for about 5 mins before I had to get their attention. Horrible customer service

  • 5/5 Em C. 5 months ago on Google • 8 reviews
    love this location.! Rebecca was so helpful when I was having a hard time finding a wallflower plug-ins scent.

  • 5/5 Nicolas F. 8 months ago on Google
    I accompanied my sister and was very impressed with the customer service and the store organization.

  • 5/5 Latantha W. 9 months ago on Google • 3 reviews
    My Mom and I went to this store to make a purchase with gift cards and Sarah and Christine were very helpful and patient with us through out the entire process! At the end of the day! The two of them went above and beyond the call for customer service! Thank you so very much for your help we truly appreciate!!!!! Keep up the great work!!!!!

  • 1/5 S K. 1 year ago on Google
    This location was not open and had a “coming soon winter 2023” sign. Please update your Google listing that this is CLOSED.

  • 5/5 Luto L. 1 year ago on Google
    Easy to navigate. Friendly customer and I went on Black Friday. Got 3 items free loved the deal. Best scent candles

  • 5/5 Tatiana G. 1 year ago on Google
    Love this place I worked at bath and body works at the water tower and it was an amazing experience. Each time I come in it’s always welcoming

  • 1/5 Amit T. 2 years ago on Google
    Staff looked tired and lack of enthusiasm. No smiling faces and lacking customer service attitude...!! Specifically staff at counter or register was very much boresom....!!

  • 4/5 Christine P. 2 years ago on Google
    Was very busy. The greeter did not greet me but the cashier made up for it with her friendly and cheerful customer service. The 3 free body care items with 3 items is worth it. I also stocked up on hand sanitizers.

  • 5/5 September C. 2 years ago on Google
    The smell soaps candles the oils I just love every thing about Bath&body a nice place to look for a gift for your Family &Friends .

  • 2/5 Xavier S. 2 years ago on Google
    On Thursday evening, I shopped here with my supervisor and his girlfriend. I was the person actually shopping for materials, not them, but because they were not black, she completely bypassed me and went to greet them. After I finished shopping, she again did not address me and only said goodbye to my supervisor and his girlfriend. It’s sad that in 2022 we still have people like this and it’s sad she works for this location.

  • 5/5 Gregory C. 1 year ago on Google
    Wide variety of products available from essential oils to scented candles. Place was crowded because of a special sale.98% women and me.

  • 4/5 Madhuri G. 2 years ago on Google
    Andrea was very helpful in suggesting fresh scents! One star less because just online order pick up and a free item purchase took longer than expected time

  • 5/5 Patricia H. 2 years ago on Google
    Good location in a busy shopping center. Wish the store could be bigger. Have been able to find some items that were not available online. Friendly & helpful staff.

  • 5/5 Jennifer B. 1 year ago on Google
    Store was well organized even during semi annual which I've seen chaos at other locations. Store employees were really nice and helpful as well

  • 4/5 Mikey B. 3 years ago on Google
    Kind staff, fairly well organized store. The small space makes it hard to travel around in, especially while attempting (and failing) to socially distance. But overall, not a bad store.

  • 5/5 Jessi M. 2 years ago on Google
    Staff is super friendly, came here to buy stuff from their Halloween line and they're super polite! Thank you+

  • 5/5 Samantha S. 3 years ago on Google
    Love this location!! It's not usually busy when I've gone but even if the line starts getting long, employees are quick to open another register. I appreciate that about this place because it allows me to go on about my day much quicker than other locations.

  • 5/5 Precious O. 2 years ago on Google
    Great customer service the employee that assisted me was very helpful and checkout was fast.

  • 2/5 BIG DADDY WOO W. 2 years ago on Google
    I'm not sure if it was because I was wearing my Halloween shirt 🤔 or what but we got zero help. My hubby bought me a few things online and I am watching the workers following CERTAIN customers and helping them but Myself and My Boo.......We Were Ignored!! I even heard a customer tell an employee, "OMG, it is SUMMER, NOT OCTOBER OR HALLOWEEN! I have learned to ignore people who have lil comments that I really don't care about, because to me and MANY like me...EVERYDAY IS HALLOWEEN 🎃!!

  • 4/5 Lonnie T. 2 years ago on Google
    Good place for women and men I'm a guy I buy my body wash and loving from here and it's way better than dove for men


Call +1 773-348-0567 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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