Tasty donuts! Fantastic coffee. Stafford rude and environment is disgusting

I ordered a medium caramel macchiato for $7.45. After I made it to the car the foam had settled I had less than a half of a medium cup..Unexceptional and crazy $7. Dunkin will never see me again..

I worked here last year from January to March. It’s funny cause the manager Maria is racist she swear everybody is family. But I watch a Mexican worker get her job back. But I was trying to get my job back I couldn’t. I had to quit cause I kept getting sick and they did not care I had to get well the very next day and go to work rather I was sick or not. I had to open one store and close another one. I was cleaning up things that wasn’t cleaned for years until I got there. Not to say when I had to quit cause of my health I came to pick up my 2nd check and had to sign 4 write ups for being on my phone like everybody else. What I mean is everybody ah b on they phone even me. But it’s funny as soon as I quit I gotta sign write up for being on my phone. If you are black or white please do not work here they do not want us there. The Mexicans talk Spanish all day and secretly don’t like other blacks or whites. It’s funny how y’all got bad reviews.

I asked for a bacon egg and cheese croissant and they gave me a sausage egg and cheese croissant. Also I ordered hash browns and they were so cold. Didn’t have time to go back since I had limited time for my lunch break. But I am very disappointed.

My wife and I are visiting this great City of Chicago. Part of our visit is the Willis Bldg. We got to the location early and decided to stop by the Dunkin Donuts for breakfast. Once we were inside and after a very short wait we encountered a young lady named Lele. She was working very hard and efficiently by herself taking and fulfilling customer orders systematically so that no one has time to complain that she was working the by herself. When she had a moment she told us that the person who was supposed to be there with her was unfortunately involved in an accident earlier and was unable to make it to work. Nonetheless, Lele worked quickly and with a great personality/ attitude to satisfy each and every customer. She's a great asset to the company and I hope her hard work and dedication is recognized and pays off for her.

As a long time "On-the-go" user, I was HIGHLY offended when I came to pickup my afternoon coffee, only to be asked "Is that yours??". Do you ask all of your paying customers this?? After 4 escalation attempts, I can see that you do not value my business, so I will NEVER again patronize dunkin donuts.

Was going to give this 5 stars but there was no egg on my egg sandwich. The reason for 5 stars would've been receiving the best coffee I've had at a Dunkin in a long time

Good coffee and donuts. Service was excellent and quick. It was right next to Willis Tower, so we went there quick to grab a coffee before we did the skydeck.

I ordered a GREEN TEA. Cashier did a wonderful job. Now your baristas .... can’t say the same . I’m not sure why they THOUGHT replacing my ICED GREEN TEA with a ICED BLACK TEA. Would be okay. Well, maybe had they told me they didn’t have green tea . NOPE. Took it upon herself to just pass ICED BLACK TEA . Maybe she thought I didn’t know my colors ???? Maybe she thought I wouldn’t know the difference ???? I don’t know. But I do know she wasted my time... you just can’t give customers anything as a replacement. Maybe I’m wrong . But one thing I do know... that wasn’t green tea. Again. Great job to the cashier.

On the one hand, it's Dunkin and I love Dunkin. On the other hand, it's currently two PM on a Tuesday in the busiest part of Chicago, and I'm currently sitting in this location waiting for my drink that I have already ordered and paid for, and there are no employees here. Sorry, I'm exaggerating. There is exactly one employee for the whole store and he was in the bathroom when I came in. How do I know this? Because after 5 minutes of waiting with 8 other bewildered customers in an apparently abandoned store, I walked into the back to make sure that there was no one injured back there and unable to answer our calls. This isn't the employee's fault. He was very nice, and sadly, probably completely humiliated for doing only that which must be done by all humans: using the bathroom. I don't expect Dunkin to read this, and I should not have to write it but I will anyway: If you can only open with one employee, you can't open. Simple as that. Not because people need to use the bathroom - which they do, and that's a good enough reason on its own - but because that single employee could have been hurt as I'd feared. You need at least two in a store to open. It's better for your customers and safer for your employees.

Horrible location. I ordered an ice coffee and muffin on the app. Got there, muffins sold out. I had to ask the rude woman who waited on me if I could have a substitution. They grudingly gave me a coffee roll (had a HAIR on it; threw it away) and a blue berry donuts (stale; also threw away). Staff has a nasty attitude.

While my daughter was inside ordering I look through the window to see one of the workers picking her nose and wiping it on her apron. I went inside to ask if she could wash her hands and the mngr said I GOT YOU but she never washed her hands and stood there rubbing her eye as she continued to make food orders. DISGUSTING!!! No hair net and long red hair everywhere! Not good

really nice donut place, best dunkin I ever went to

Gross staff ! I was just there like ten min ago and the girl was picking her nose while taking my order. Didn’t even wash her hands before picking the donuts and making the coffee. Stay away from this hazard.

The absolute worst experience. I will NEVER come back.

Quick line, good customer service, a good variety of in-stock donuts, seating was limited. It met my expectations of a Dunkin’ in downtown Chicago.

The girl who works there is very obnoxious and rude. She’s got an attitude problem. I will never come back to this location.

Friendly staff. No line on Monday at 5:30 pm. Bagels were still fresh.

Very friendly environment, the employees here are all amazing! They seriously go above and beyond! I adore this store and it’s employees! I’ve had a great experiences here! 🙌🏼🙌🏼

This Location is never open at 4 AM like it’s supposed to be I think the workers are always late

Ordered a hot chocolate, thick like mud, very rude, still a nasty and dirty Dunkin’ Donuts