1/5 Amanda J. 5 months ago on Google
I
am
extremely
dissatisfied
with
my
visit
10/28/23
around
6p.
I
was
there
for
a
birthday
party
and
from
the
moment
I
walked
in,
the
environment
was
not
welcoming.
I
requested
a
refund
and
have
yet
to
receive
a
response.
I
requested
a
refund
for
the
following
reasons;
-
When
approaching
the
counter,
I
let
the
employee
know
that
I
was
there
for
a
birthday
party.
She
starts
fumbling
through
papers
and
appeared
to
not
be
able
to
find
the
name
of
the
person
whose
party
I
was
attending.
There
was
a
woman
wearing
a
shirt
that
said
āmanagerā
who
came
and
stood
next
to
her,
didnāt
acknowledge
me
as
the
customer
and
told
the
employee
that
she
already
gave
out
the
last
two
wristbands
so
we
had
to
pay.
The
employee
also
kept
trying
to
add
grip
socks
to
my
bill.
I
had
to
tell
her
more
than
twice
that
my
child
didnāt
need
grip
socks.
She
was
already
wearing
grip
socks.
If
I
was
unfocused
by
my
already
then
frustration,
I
would
have
paid
an
unnecessary
extra
$3.
Is
this
what
Xplozone
banks
on?
Parents
not
paying
attention
and
just
saying
okay
to
the
charges?
-
The
party
was
upstairs,
which
we
had
to
carry
our
stroller
up
the
stairs.
The
stairs
are
very
steep,
even
for
children.
If
someone
attending
the
party
had
a
wheelchair,
how
would
they
get
up
the
stairs?
How
are
steep
stairs
or
stairs
at
all,
convenient?
-
The
size
of
the
pizzas,
there
were
at
least
4
children
that
didnāt
get
pizza
even
with
the
additional
pizza
that
was
ordered.
Did
anyone
research
what
other
indoor
parks
were
offering
for
parties?
Where
were
the
drinks?
Water?
Again,
was
any
research
done?
-
The
menās
bathroom
only
had
urinals
and
not
stalls
(in
case
of
a
bowel
movement).
Is
this
legal?
-
Once
realizing
my
children
werenāt
going
to
get
a
slice
of
pizza,
we
went
back
downstairs,
again
carrying
the
stroller.
When
we
entered
the
trampoline
area
with
our
4
year
old
and
twins
(in
the
stroller),
we
were
rudely
greeted
by
an
employee
telling
us
that
we
had
to
leave
the
area
because
we
didnāt
have
a
pink
wristband
and
that
since
our
4yr
old
was
the
only
one
with
a
wristband,
she
was
the
only
one
that
could
be
in
the
trampoline
area.
I
asked
the
employee
if
and
how
much
the
wristband
costs,
she
said
she
didnāt
know
and
continued
to
reiterate
that
we
couldnāt
be
in
the
area
without
the
wristband.
However,
the
first
time,
during
our
visit,
my
husband
took
our
4yr
old
to
the
trampoline
area
and
was
there
with
her
for
more
than
30
minutes
and
not
once
was
he
harassed
about
needing
a
pink
wristband.
On
our
way
out
we
brought
this
to
the
attention
of
a
gentleman
dressed
in
all
black
and
he
said
that
the
employee
was
new
and
thatās
why
she
didnāt
know
further
details
like
cost
about
the
wristband
which
leads
me
to
the
conclusion
that
staff
are
not
properly
trained
or
possibly
not
at
all.
-
This
establishment
isnāt
fully
built/developed
and
offers
minimal
play
space
but
your
are
charging
full
prices
for
admission
and
parties.
How
is
that
moral?
Xplozone
is
supposed
to
be
a
place
geared
toward
kids
with
certain
conveniences
for
parents
and
in
no
way
shape
or
form
does
Xplozone
represent
that.
They
take
parentsā
money
(because
they
know
parents
will
do
almost
anything
to
please
their
children)
but
they
offer
so
little
and
have
inferior
customer
service.
Their
employees
are
rude
and
lack
confidence
in
their
role
and
their
ability
to
be
friendly
and
welcoming.
And
by
the
way,
the
sign
on
the
outside
of
the
building
doesnāt
light
up
all
the
way.
It
really
would
be
in
Xplozoneās
best
interest
to
fully
develop
the
park,
and
make
major
changes
to
not
only
give
customers
their
moneys
worth
but
also
provide
superior
customer
service
and
overall
experience.
They
need
to
do
their
due
diligence
as
a
business
and
make
the
necessary
changes
so
that
families
like
mine
leave
with
a
smile
on
their
faces
and
a
great
experience.