1/5 Alan L. 2 years ago on Google
To
be
fair,
I
will
say
this
rating
is
to
this
particular
single
experience.
I
have
been
going
to
this
Costco
ever
since
it
was
opened
in
97
or
98,
I
never
had
bad
experience
until
now.
I
typically
don't
use
self
check
out
at
Costco.
I
slide
my
membership
card
through
the
card
reader,
which
I
would
think
it
is
a
typical
reflective
response,
at
beginning
when
prompted
to
scan
membership
card.
The
reader
tells
me
to
ask
for
assistance
and
so
I
did.
I
asked
assistance
from
a
female
customer
service
representative
in
the
self
check
out
area.
She
shows
no
patience
and
just
yell
"scan
the
card"
and
without
coming
to
my
assistance,
proceed
walking
to
another
person
who
asked
assistance
after
I
did.
I
replied
to
her
and
telling
her
I
did
scan
my
membership
card.
She
walked
to
me
and
start
to
mocking
me
with
her
tone
of
voice
saying
few
times
"calm
down,
this
is
a
pin
pad
for
payment,
not
scanner."
I
realize
it
was
a
mistake,
a
honest
mistake.
However,
I
was
not
pleased
be
mocked
by
her
tone
of
voice.
I
choose
to
ignored
her
at
that
moment
and
completed
the
transaction.
Although
I
choose
to
ignore
her,
however,
I
still
like
to
voice
it
out
to
Costco
management,
who
may
see
my
post,
from
this
location.
It
seems
the
quality
of
customer
service
has
gone
downhill.
I
recently
seen
few
instances
of
similar
cashier
altitude
issue
towards
customers
during
check
out
and
experience
it
personally
today.
Sure,
we
customers
make
mistakes,
but
does
not
desire
to
receive
altitude
from
staff
whose
jobs
supposedly
providing
good
customer
service
experiences.
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