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Frequently mentioned in reviews: Costco (23) customer (10) service (10) card (10) great (10) store (8) staff (8) line (7) prices (7) check (7)
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  • 5/5 Maxwell M. 1 year ago on Google
    PRO TIP: Park in the northwest parking lot! There's a strip of vacant department store lots and the parking is plenty. Otherwise, you'll have a nightmare getting in and out if you try parking in the lot between the gas station and store. They also just put in a self-order station at the food court, a game changer! Much quicker to get your food. Finally: use the self-checkout. It's much quicker and hardly ever a line. If there is one, it goes quickly.
    3 people found this review helpful 👍

  • 5/5 fernando r. 3 years ago on Google
    i have been here many times over the years and it's always busy but they've always got exactly what we need and then some. some of the prices and deals just can't be beat. i have visited the customer service desk for a "temp pass" when i forget my card and always receive quick and nice assistance from those behind the counter. i'm glad to continue to come back and shop here.
    3 people found this review helpful 👍

  • 1/5 Alan L. 2 years ago on Google
    To be fair, I will say this rating is to this particular single experience. I have been going to this Costco ever since it was opened in 97 or 98, I never had bad experience until now. I typically don't use self check out at Costco. I slide my membership card through the card reader, which I would think it is a typical reflective response, at beginning when prompted to scan membership card. The reader tells me to ask for assistance and so I did. I asked assistance from a female customer service representative in the self check out area. She shows no patience and just yell "scan the card" and without coming to my assistance, proceed walking to another person who asked assistance after I did. I replied to her and telling her I did scan my membership card. She walked to me and start to mocking me with her tone of voice saying few times "calm down, this is a pin pad for payment, not scanner." I realize it was a mistake, a honest mistake. However, I was not pleased be mocked by her tone of voice. I choose to ignored her at that moment and completed the transaction. Although I choose to ignore her, however, I still like to voice it out to Costco management, who may see my post, from this location. It seems the quality of customer service has gone downhill. I recently seen few instances of similar cashier altitude issue towards customers during check out and experience it personally today. Sure, we customers make mistakes, but does not desire to receive altitude from staff whose jobs supposedly providing good customer service experiences.
    3 people found this review helpful 👍

  • 5/5 Joe R. 1 year ago on Google
    Consistently amazing value, great quality of products and services, friendly and pleasant staff. Great gas prices too (just need to wait in line). HOT DOG combo prices hasn't changed since 1985.
    2 people found this review helpful 👍

  • 1/5 McLOVIN 1 year ago on Google
    Waiting in line to go out. Seems like the person in front of me stole something. So I’m waiting. But probably with a look of “ugh” on my face as it took so long (4-5 people in the line next to me already exited). Lady at the exit reminds me “I should be polite and wait” eh.. I didn’t even say anything. I was literally just standing there in line. Guess she’s the almighty Mexican karen of Costco’s exits and she has the right to tell customers to wait fool and be polite 😂 lol old boomers
    1 person found this review helpful 👍

  • 3/5 Universal S. 6 months ago on Google
    Alright experience I suppose. Everything is getting pricier since the pandemic, and seems like even Costco has a rough time trying not to price gouge 😐 Careful with fruits, especially strawberries and any type of berry. They can mold extremely fast if you choose incorrectly. Otherwise, better than a majority of stores when it comes to saving money. Saving money doesn’t always mean the prices are fair though.
    1 person found this review helpful 👍

  • 3/5 Ryan L. 1 year ago on Google
    Over all I love Costco but 1. Can you guys stop moving product around? No staffs there to ask and wasting time to find the product you usually buys. 2. Product you brought may not be there next time you visit. 3. Receipt checking is getting slower and longer. The situation is getting worse since last time i wrote the review.. The staffs there don't know where the product is and send customer to the wild goose chase, and the still hard to find someone to ask. Popular products are always in back order. Gas wait line is out of control and created a traffic nightmare. Molding on the food item its sale. See the picture attached As 8/20/22, nothing really improved service wise, but to be fair I feel in general services quarlity in US has been down.
    1 person found this review helpful 👍

  • 1/5 M A. 1 year ago on Google
    This is the worst Costco I've ever been to. I've bought fruits from this Costco several times and it all looked fresh, only to eat it and know it was bad, not sure if there was a problem with the food cold chain. In one case, I ate the golden kiwi I bought that day and got diarrhea. The next morning I took the few remaining kiwi to return. A white man, not sure if he was the manager, had a bad attitude and only refunded the money for the remaining kiwifruit I brought back, saying I had eaten the others so no refund would be given, and said that even if the fruit was bad, I should bring it back from the trash.
    1 person found this review helpful 👍

  • 4/5 Sarunny L. 8 months ago on Google
    Very nice store big parking lots, friendly staff

  • 5/5 Gina Lee B. 1 year ago on Google
    DYK-Did You Know you can purchase alcohol (21 year age requirement) at Costco without a membership? I canceled mine 2 months ago but had a return and asked about buying alcohol only. Blu at the Customer Service desk advised I would just need an escort thru the store. Blu was so helpful and friendly with a great attitude. Trey was my escorts and he was talking to me like we were old friends! Happy guy! Carlos rung me up for my 1 bottle of liquor and promised to give them a shout out. When I was exiting, Yvonne was gathering up all the empty water bottles to recycle ♻ them! Are you kidding me! I love this place even at the end of their shift they were all smiling. I might have to renew...

  • 5/5 Kathy C. 10 months ago on Google
    I love that they finally got self-serve checkout like Sam's Club and it makes it much faster for just a few things to get out of the store. They're always well stocked and helpful customer service and what near you.

  • 5/5 Yolanda R. 1 year ago on Google
    We recently started using the pharmacy services and all I can say is just the best. The staff extremely helpful specially Madison because with her help and patience my 2 daughters were able to get their antibiotic prescriptions. Madison is a very sweet and kind person. We love this Costco all the staff are very helpful also Blue the manager very nice and helpful lady👍

  • 5/5 Chris L. 11 months ago on Google
    What can you say? It's Costco. Visit with only one item in mind and come out with a full cart. Also, you cannot beat the price of the food court.

  • 5/5 Kevin P. 6 months ago on Google
    I mean it’s Costco, you can’t go wrong. Crowds always the same but the staff is FAST here so don’t be intimidated! The food also has the kiosk available now making it easier than ever to grab that pizza, chicken bake, or smoothie on the way out. Easily accessible separate lane for fuel too that doesn’t interfere with regular shopping.

  • 5/5 JR A. 1 year ago on Google
    Why shop at walmart when you can get better quality here? Pricey? No, just in bulk and last longer. There are no shortcuts at any Costco just good shopping experience

  • 2/5 Ivy T. 7 months ago on Google
    Overall was nice until checking out. The two staffs’ attitude was not pleasant, and rather bit**y. They were making comments and sounded very slouchy. I’ve always had a great time at Costco, but this time, not very pleasant thanks to Samuel and Jason 😑

  • 3/5 horseback v. 6 months ago on Google
    Generally This is a good place to shop however sometimes items are misplaced. I was checking out at self checkout and found the price was not as posted, a champion jogger, I asked a staff and she said it’s not the one I picked, “the item isn’t right”, she sounded like I did something wrong. I mean it’s right under the price sign where I picked it up and it is same brand and style! I know it happens all the time and I didn’t blame you, but you could just be a little bit nicer. Thank you.

  • 4/5 randoom3 6 months ago on Google
    Recently visited (10.19)-everything you expect at the Costco. Currently, they have both Halloween & Xmas products. In my experience, the fruit can be great. YET, be forewarned the watermelons, pineapples and citrus have not been great.

  • 3/5 TW 11 months ago on Google
    Sometimes, with so many hits, one tends to come across a miss. Today was like nothing getting through. When it comes to the eye wear department, the lady who helped tighten my current eyeglasses was nice. However, when thinking of buying a spare pair, I have no clue why one has to buy two pairs to get deals. I have been a member for decades, and having two spares, including my current one, seems unnecessary. Additionally, I'm not sure why I have to buy an additional pair of sunglasses. I have a clip for my current one, but they don't offer such. The whole exchange sounded like doing business in the old days. The customer service/return department lady seemed like she was still recovering from the long weekend or had a migraine written all over her. She wouldn't help with my credit card reward and brushed me back to the register line, but I had already checked out. What kind of customer service was this? I had received my cash reward in another store's customer service before. When it comes to a no-brainer purchase, like buying a roast chicken or a loaf of bread, it would be fine, whereas anything requires more than an autopilot, feels like pulling teeth!

  • 4/5 James K. 1 year ago on Google
    Should be a 5 because it’s Costco, but …. First with gas prices a big chunk of parking is gone for gas lines (which later slowed our exit by blocking off so people could cross) Second, carts were everywhere and when looking for one noticed several were dirty, like SERIOUSLY dirty. I don’t need Covid sanitizing, but it looked like it was outside in dust and dirt for weeks. Third, things were moved around. Sure Costco does that often but for the regular items not knowing where they were is frustrating. Other than that expect good items at bulk sizes and long lines to check out.

  • 1/5 Adriana L. 1 year ago on Google
    This costco is clean and did not have any problems until going to pay. Veronica B. made it so difficult to pay for no reason. I wanted to pay for my mom's groceries but we only had her membership. Veronica then said I couldn't pay because the name on my debit card wasn't the name on the membership (which she had my mom take out because she wanted to check while I was entering my card to pay). We then took cash out to pay and Veronica, on her power high, said "I am the supervisor so this is how it has to be." While I was handing her the cash, Veronica said I couldn't pay with the cash because it wasn't my mom's. I then gave the cash to my mom and told her it is a gift and she handed Veronica the money. We were finally able to pay after all of that. The people behind us were so frustrated with how she treated us, they even complained to her. Long story short, avoid Veronica B.

  • 5/5 Andrew Calderon S. 1 year ago on Google
    staff is very helpful. even though its crowded, the lines were always moving. my first day with the card was super easy. i even bought a battery for my car!

  • 4/5 Rodney 1 year ago on Google
    I like Costco better than Sam's Club. The only reason I dropped it a star is because they don't use signs to tell you where things are. It's really hard to find what I'm looking for when, for instance, the chips are back by the liquor and the bread and snacks are towards the front. They normally carry items for an AIP diet but this particular Costco has a limited selection compared to other Costcos. The employees are helpful and though I like Sam's club's scan-and-go app Costco has the self checkout lines and the regular lines go fast. I would give it five stars if I could find what I'm shopping for easier.

  • 5/5 Chip 1 year ago on Google
    Remember one thing in these difficult days of shopping with limited money. If you go into Costco have a specific LIST with You! Otherwise budget will be blown! The meat prices are great as an example. You want to BBQ ribs on NFL Sunday. Ok, great prices but you will buy 2 or 3 slabs of ribs to get the great per pound price. So, I bought them, but also bought FREEZER BAGS with a Zipper lock, easy to open later. Over 2lbs of spare ribs were frozen for another weekend. Many great deals. Here's my favorite two: #1 Great big hot dog with Large drink $1.50 Before you go into store. Never shop on an empty stomach! #2 Buying a gallon of milk but you get two of Kirkland's, is the same as buying one at my usual grocery store. Shop smart, enjoy your $Savings. Comments By Chip

  • 5/5 A D. 1 year ago on Google
    I like this Costco since it's so close from my house, the only downside is not having a variety of products, it's always busy but they do have self check out which is great, shot out to Efren for always helping me out!!!!

  • 4/5 Sandy L. 2 years ago on Google
    I was here to purchase large amount of water (40 bottles per case), the manager really helped me to pay first and pick up later afternoon, the only little thing can be improved is the employee who is taking break, maybe can stay a rest zone, instead of the front entrance. The front entrance is people come and go, a busy area, they stay there looking unsafe. Otherwise thank you very much!

  • 5/5 Eric {. 2 years ago on Google
    One of the best Costco I’ve been to. Easy to find parking and my fav of them all is that their food court is outside ! Easy in and out. You don’t have to walk all the way inside then go past the cashier check in order to get food. 🤣👏👍

  • 5/5 R D. 2 years ago on Google
    Who doesn't love costco. I've been coming here since I was 10 and have been to over 20 locations. Never has one location disappointed. They exemplify customer service and will go out of their way to ensure you feel taken care of. Yesterday when I was packing my car, I noticed one of my three decorative pillows was missing. I checked the receipt and it was purchased. The store had just closed, but I walked back to the entrance and knocked. With no questions asked, they went and got me a brand new replacement pillow.


Call (909) 464-2900 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ SNAP/EBT
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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