A spa day with afternoon was booked & planned for a very special day, 6 months in advance. The discussions of requests and importance of the day took place at the point of booking, and the day before. On arrival treatment times had been changed without discussion & no option to change. The treatments were lovely. The facilities are very good but outdated. The afternoon tea was awful. They did not honour their agreement. Repeatedly failed to honour it on the day and made decisions on assumptions. The service was awful, the seating area was dirty, the food was of poor quality. I did offer feedback via their email account, which offered no apology or reply I then followed this up and again no reply from the spa, or hotel. I then used the contact us form on the website site and still no response. What a way to treat customers who spent over two hundred pound for the hours spend there and have your day ruined. I would suggest that you find my details and contact me directly in place of popping in a none response or public apology which is not appropriate. I also hope that you do not do this to other customers moving forward.

Here at Shaw Hill for a New Year gourmet dinner. The food has been excellent and the service very good indeed. Lovely setting to let the new year in. Staff have been so helpful and at this point the evening has exceeded our expectations. We visited the venue the week before Christmas, to change 2 items for my wife on the set dinner. Everything came as requested and something of a first when comparing to other venues.

Excellent food and a very high standard. 6 of us dined last Saturday in the Vardon’s restaurant and as usual it never disappoints. My choice of a starter was scallops, a delicious main of brisket Wellington to the mouthwatering dessert. The quality and tastes were outstanding. The rest of the party also made excellent choices choices from the menu. Service was excellent and very professional. Highly recommended

Xmas party, seating very cramped, food service was OK if a little disorganised, venue chose seating plan with little opportunity to change, drinks prices on the high side but to be expected from this type if venue. Food quality was very good for the amount of covers every credit to the chefs 👨‍🍳 👩‍🍳 . Serving staff were all young and I experienced, but the banqueting manager did his utmost to ensure service ran as best it could. Music was a little loud for me, and quite a few others liking as we took refuge in a separate room.

I have tried hard to find something good to say about this place. It is an absolute dump and I say that with the greatest of honesty. On arrival you are taken in with the beautiful surroundings and the enormity of the building. You have very high expectations that fall flat very quickly. I arrived at reception and the lady who was on was nothing short of unhelpful. I booked into the Room and was given Room 3. I was advised that this was up various flights of winding stairs and I asked if there were no rooms lower. I was informed that there was not as they had a wedding on. Whilst I was doing my booking, a lovely lady came to the reception to pay her green fees. The receptionist turned away from me and began talking to her. The green fees lady actually suggested to her that she finish dealing with me first but she ignored this initially and I said it was fine and waited. I have a genetic heart condition and a bad knee so I was forced to stop three times on the way to the room to catch my breath. Once in the room, I had to take my GTN spray which I had not used within one year. I was angry, disappointed and exhausted. The room was allegedly a luxury room. It was mediocre at best. It was dirty, it was old and it was very tired. The pictures do not even begin to tell you how much this place needs a face lift. I thought I would go for a bath but I could not get the outside door to lock no matter what way I tried. I tried calling but no reply. I then was forced to walk back to reception and ask the lady to show me how to lock the room. She looked at me as if I was stupid telling me that she had shown me how to lock it. She reluctantly came up. I asked her again why people were not accommodated when they could not manage stairs. Her response was you booked a luxury room and that is where they are. THESE ARE NOT LUXURY ROOMS. The TV continually pixilated, the place was in need of a good clean and the only difference between this room and a standard room is that it had biscuits and a hairdryer. Yes I was moved the next night to a standard room with no biscuits and no hairdryer. The biscuits I could not have cared less about but seriously, no hairdryer. This is a basic in a hotel not a luxury and utterly ridiculous to come out of a shower and find you cannot dry your hair. Never assume they say !! On chatting with a lady at breakfast, she had a very similar experience as me with the receptionist. Sadly however their experience was much worse as they had been part of a wedding party and this hotel does not accommodate people with wheelchairs. I witnessed this first hand at breakfast when the dad struggled to organise the seats to manoeuvre the wheelchair and not a single staff member helped. There were two on the floor at the time. I was horrified to learn that the bride had been in tears as the hotel had placed her in the luxury rooms on the top floor and one of her bridal party could not get up to see her or join in the mornings event as she too was in a wheelchair. I can only imagine that on first look, this is every brides dream but to be shattered on the day and always remember your day for having to exclude a member of your bridal party because they have the audacity to be disabled!. Utterly shocking and the response she got was that the lady would have to wait at the bottom of the stairs until everyone else was ready. I cannot end without informing you of my budget room. Room 16. The first thing that struck me when I went out the door to reach this block of rooms was the smell. As I entered the corridor the damp, musky smell overwhelmed me. I opened the door and found a strong sweet smell as they had plugged in air fresheners to mask this awful dampness. I can assure you it did not and only left a sickly taste in your mouth. You may ask, why I did not leave. I tried but having paid hundreds of pounds for myself and colleague to stay, the hotel refused to refund me to allow me to go elsewhere.

Had afternoon tea, to meet groom to be parents, as the wedding is to be at Shaw hill. Had food in restaurant, nicely served and well presented. Table staff were very efficient and when asked for something more than happy to provide. No rush to leave the table either, all good.

We chose this venue for our wedding and from meeting the wedding coordinator Nina the very first time we felt we'd made the right choice with her attention to detail and ability to listen to and meet our requests. The venue is stunning and helped us create beautiful photos, with the gold room offering a glorious setting for our ceremony. Following the ceremony we were able to relax in either the courtyard or the conservatory between photographs giving us the opportunity and space to meet and talk to our guests. The afternoon tea we had for our wedding breakfast was extremely good as was the BBQ we opted for as our evening buffet. The venue DJ guy Barker listened to our suggestions of music for the night and ensured the dancefloor was never empty. The whole team throughout the day were as my wife said AMAZING. The bar team had even created a Mr and Mrs cocktail based on our favourite alcohol for us and guest to enjoy throughout the day. I would strongly recommend anyone looking for a wedding venue to keep Shaw hill in your thoughts as initially we hadn't even considered the idea of a golf club but extremely happy we did.

First afternoon tea at this lovely hotel. To start, we had soup with croutons, sausage roll with cranberry and a fresh cheese scone. The main tiers consisted of four finger sandwiches that consisted of Coronation Chicken, Cheese and chutney, Poached Salmon, Dill and cream cheese. Sweets consisted of three tray bakes (Victoria Sponge, Chocolate Brownie and a meringue), there was a fresh scone with jam and cream, a pot of tea or coffee is included. My Mum and I have been here before for murder mystery nights, and the between-scene courses were lovely. Booking is required, the cost was £19.95 per person, and a £10 per person deposit is required over the phone to secure the booking. We would definitely come back again, the meals also looked very appetising. The staff were very friendly and efficient. Wheelchair parking and access is available.

Stunning place, not very busy, service quite relaxed, had afternoon tea which was OK but had better for the price, scones far too dry. I had decaf tea which was redbush which is an acquired taste really.

The course was in pretty decent condition considering the time of year and the recent wet weather, unfortunately this caused very slow play with people looking for balls where they've plugged or run into leaves. As visitors to the course we didn't feel welcome, the kid in the clubhouse could just about tear himself away from his mobile long enough to mutter something about playing off mats before he returned to his phone, some of the members thought shouting and gesticulating from the tee box while we waited for the green to clear was the correct way to act. May be some time before I want to play there again. Not a reflection on the course just a shame some of the staff and members don't have the same level of respect for the course as the grounds keepers.

We booked for a couple get away deal during April. The food was delicious. The room was fantastic. Some of the servers let it down though. Just seemed unhappy to be there and not very friendly. Most of the staff were great and made up for the others. Absolutely brilliant atmosphere and fantastic deal. They also were more than happy to accommodate requests on food changes.

Had afternoon tea for a baby shower. The food was lovely and the service was top notch. Even Though it was busy they were still really lovely and took good care of us. Definitely recommend

Had a spa indulgence day today which included use of the leisure facilities, a treatment and afternoon tea. My friend and I chose the facial which was amazing and the afternoon tea was delicious and the staff very attentive. The only negatives to the day were that we arrived just after 9am and fancied a hot drink first and was told to make our way to bar for this. We got over to the bar to be told it was closed. Ok, no bother, we decided to go to the pool where there were kids swimming lessons going on till ten with parents using all the seating. When the loungers came available after they had all left there were only 3 and there was myself and my friend and another two ladies already using two. I asked at reception to see if there were anymore which there wasn’t. Unfortunately that mean we were trying to relax on furniture that was very upright with no cushions-uncomfortable. Overall it was lovely but would have been better if we had been told at booking that there were kids swimming lessons going on and maybe a few more loungers poolside.

I came to the hotel today, for several hours, as a wellbeing event was being held there. We had one cup of tea and a small bottle of sparkling water, which they charged £7.45 for. The table hadn't been cleaned, despite it sitting empty for some time, and the dirty crockery was even left after our drinks were brought to the table. The toilets were out of order too. Sadly, poor impressions left after a first visit.

Stunning golf club, decent breakfast, but the hotel seems like a bit of an after thought and was pretty deserted when I was there and everything was closed or about to close (7:45pm) really nice staff but more of a guest house than a hotel with amenities

Fantastic vacation. Staff we're friendly and helpful With special mention to Sue who pampered us during breakfast and afternoon tea a real outstanding example of how to make people feel special. Can't wait to find another excuse to visit the area.

A party of 11 experienced club golfers played Shaw Hill today for £25 per person. I called the club this morning to check the course was open following heavy overnight rain and more rain expected throughout the day. I was told the course was open and playable. Unfortunately this proved incorrect with many greens unplayable and some winter tee mats also under water. The duty Manager was unclear as to what action he could take when we complained about the course being unplayable on several holes and he said he would get clarification and respond accordingly. Bar staff friendly. Guinness £5.50 token operated Cappuccino £2.50

We did not stay we came for afternoon tea, we brought our children as I wanted to show them where I got married. The food was alright but we were put in the gold room which was cold with no atmosphere at all it was just my family. The reception lady was not very friendly either. This is such a shame as we were looking forward to this as a nice Christmas treat

I had an Elemis full body massage in the Spa, and it was brilliant! So relaxing! Very pleasant surroundings. Lovely therapist who gave an excellent massage.

We sat for sometime before going to the bar to ask for drinks, to be told ‘we will be over soon’. There was only one other couple in the restaurant at the time. It must have been the chefs night off as I was served raw salmon. I requested a soup spoon from three members of staff before one arrived. The ciabatta was burnt, I was told that some people like it like that, this was from the children’s menu. The staff had absolutely no idea of how to serve people or of the drinks/food available. No drinks menu, the staff didn’t know that there was a children’s menu on the website. The mains arrived before the starters. It was like being in an episode of Fawlty Towers. Only the lady supervisor had any idea of how to manage a restaurant. Other staff though polite and apologetic are desperately in need of training.

Excellent venue for a wedding or if you needed somewhere to stay overnight. The staff are incredibly helpful and professional but also nice as well which you don't find too often anymore. Highly recommended!

Wedding party weekend--- really enjoyed it, BUT-- could do with a bit of upgrading now---( for prices charged) and no lift for 3floors-( I found stairs hard with a bad leg!! ). Lovely venue- lovely grounds- and really lovely staff. ❤️

Just returned from an overnight stay at a friend's Wedding , the location, staff, service and food were all excellent, the rooms however let the venue down, as are very dated and damp smelling, which for the cost, you would have expected more

Didn't stay at the hotel just visited the golf shop. Very nice and helpful staff. The surroundings are beautiful and looks like a very well kept golf course

Stayed for a night with my 2 young sons. The staff were very friendly and polite. Room was very clean and spacious. Facilities were very good. We used the swimming pool and jacuzzi. Hotel and grounds were very pleasant. The only slight and it’s very slight negative note is that some parts of the hotel need a bit of an upgrade/modernisation but all in all I can’t complain as we loved our stay and the price was of excellent value. Definitely somewhere I would recommend and hope to visit in the future…… with my golf clubs packed next time 😂.

We had a wonderful afternoon tea, beautiful room, beautiful view, the food was lovely and fresh. We were looked after by Nikki who made sure we had everything we needed and Oliver who sorted it all out for us. Thank you to the chefs all superb. We’ll be back soon. Julie and Em

Enjoyed the golf the greens were excellent. Evening meal lacked vegetables which was slightly strange but was good otherwise. Staff excellent. Rooms dated as expected but had plenty of room. Shower dated and not enough power. Enjoyed the stay.

I spent Saturday evening here in a private room for a hen meal. The room was lovely and bright and we were sat on a rectangular table that was set ready to go, a good set up as we could drop in on a conversation from pretty much anywhere on the table. The food was lovely. We ordered from a preset menu, I had souffle, beef wellington, followed by a sticky toffee pudding. Every course was served warm and was very tasty. The staff were attentive with drinks. Lovely place, would recommend.

Brought my Grandma here for Afternoon Tea today and the service and food was excellent. We were both so impressed with how out of the way the staff went to accommodate us and make the experience very special. Oliver in particular was absolutely wonderful. Highly recommend and we will be back very soon! Thank you x

Had a spa day including an afternoon as a group of seven on my wife’s birthday. The spa and treatments were very good, although in places the spa does feel very dated. The afternoon tea was good quality, however the service was slow and felt unprofessional at times. The real issue though came after we had left our spa day. I received a phone call at stating we had not paid, I confirmed that my wife had paid before we had left and asked that they go and double check there records before calling me back as I’d need to disturb my wife from her 30th birthday party to find the receipt. Once more she rang back and said she definitely hadn’t received payment, so I had to get my wife out to confirm she had paid and give the payment info.

Good hotel - reasonably priced 1 night stay for me Positives 1. Free parking available 2. Staff very polite and helpful 3. In what seems like a nice area and nice views 4. Decent spa facilities didn't get to check the gym 5. Hygiene inside was good with various sanitising stations across the building Negatives / room for improvements 1. Rooms are dated and could do with modernising 2. More plug sockets needed in the bedroom . Nice and handy to have a socket by the bed. 3. Rather than have a big massive keyring and key maybe updated swipe cards like most hotels do. The keyring was as big as a smart phone in terms of size I didnt try any food so cannot comment

Lovely place ,can't make my mind up if it needs uplifting or just leaving alone. Service was a bit slow but really enjoyed the afternoon tea. The staff are lovely

Our daughter and her husband had their wedding reception here on Friday. To say it went perfectly is an understatement! There are not enough words to describe how fantastic it was. Nina was just incredible to have as a wedding planner and from start to finish nothing was too much trouble. We had everything we wanted and more beside. Lauren and Tony were on hand afternoon and evening to help with anything we needed. The food was served quickly and seamlessly with nobody waiting whilst others ate. There were many comments about how impressed guests were by the standard of food and service. In the evening Guy, the resident DJ was lovely, very accommodating and created a fantastic family party atmosphere. The setting is just glorious and with the lovely weather we were blessed it was stunningly beautiful. Very happy with how all our wedding stuff was tidied away by staff and stored away ready for us to collect the following morning and even then we were not rushed out. We all enjoyed a family breakfast together after a very comfortable night and waved the bride and groom off on their honeymoon in a relaxed manner even though the staff were now extremely busy preparing for another bigger wedding that day. We true grateful to them all for making the wedding day as amazing as it possibly could be. Thank you so much to everyone involved.

Lovely setting, great friendly staff. Our room requires alot of TLC, (ie toilet seat loose, shower loose, mixer tap almost impossible to adjust for a shower, extractor fan not working etc), perhaps these jobs could've been done during their quiet periods . No information pack in the room. Food in the restaurant fantastic and a special thanks to Lynn in reception for sending our shoes we left in the wardrobe. Would definitely stay again.

Great 3 star hotel and facilities with great view overlooking the golf course. Vardens restaurant very nice as well. Minor issue with evening meal which the manager resolved quickly and correctly, well done to him. Special mention to staff member Jamie who dealt with us exceptionally well & professionally and thanks to him and others, as well as the facilities on site, we would definitely book to stay here again. Thank you for a great stay !!

AWESOME! It was my first time up North and this place really made my trip. Really lovely staff (one of them with fantastic hair). Lovely afternoon tea, so much flavour, so much tea, so much love. Would recommend the Shaw Hill Burger! Will 100% be coming back again, maybe even slip in a quick game of golf! I wish all the Shaw Hill Staff a very pleasant evening

((((AVOID)))) Myself and my partner booked a spa and hotel package. The spa was excellent as a stand alone and it is very relaxing and enjoyable as well as lovely staff. As part of our deal we had booked a deluxe room for one night, we were put into a small room with two singles pushed together and told conflicting information on the room, one saying it wasn't a deluxe and one saying it was, it did not feel deluxe as the rooms felt dated, the stains on the carpet are very apparent and the tv that was faulty with black lines running across. One or two dead flies on the window. Our package included dinner and breakfast. At dinner our cutlery given had food from the previous meal dried and still clinging and lipstick on the rim of my glass, I brought both of these to the staff who apologized, they wiped the glass instead of replacing it and offered a glass of wine as a way of compensation, we do not drink. I regret not taking pictures. The room itself had no visible way of controlling the temperature and my partner found it difficult to sleep because of it. They appeared short staffed and while that cannot be helped the staff seemed friendly but not very welcoming. I do not wish to be "that guy" bringing up all the little bad bits to staff and complaining but this was my experience and I will not be returning for the hotel and overall it ruined what was supposed to be a relaxing and revitalizing short break for us both. I would warn against staying for now if you like a more modern accommodation with a varied menu other than the four dishes up for choosing or just a decent standard. We were not offered any compensation other than the wine though I should've pushed for it which is my fault. Very disappointed!

Went here to book rooms for my duaghters wedding next April, Linda was the receptionist and couldn't have been any more helpful than she was. All of our family rooms were booked and we also booked 2 tables in the restaurant for the night before, excellent service and an amazing venue.

Despite being quiet when we arrived and only 4 of us, the speed of food service was atrocious and the waiter was surly and poor. He brought the wrong drinks and when advised we had been waiting 45 minutes for coffee he didn't apologise, just saying he hadn't heard about it. The female waiting staff were excellent, but we had over 40 minutes wait between every course. I wouldn't rush back. The manager's excuse was that they had a young lad on starters and deserts and he was struggling. I get it, but the restaurant wasn't even 1/4 full.

Restaurant manager Tony is excellent. Bar staff very friendly. The food is to die for. I highly recommend staying here and experiencing first class service in all departments!

Booked a room, was never told deposit was non refundable, had to cancel within a few hours to be told deposit non refundable, spoke to a numnuts of a chap who just kept repeating the same sentence over and over again that the lkady I booked the room with would have told me it was non-refundable, which she clearly did not. Idiots are running the organisation. Ppromised a call back to arrange the booking for the past two weeks without success, everybody I spoke with could not assist. Room booked to attend a function and then to be told no space at the function, useless customer services.

I was a member of shaw Hill for numerous yrs always been a top course. Its actually harder and better now than when I was a member. Fully recommend course and clubhouse very friendly staff and definitely friendly members.

Shaw Hill is an outstanding place to visit as the Hotel is spotlessly clean and the swimming pool is great. To top of this incredible experience the swimming pool has a sauna and a steam room: very few hotels have that! 👍 The breakfast is the best as the chef is an incredible chef who can cook delicious food. There is an assortment of food you can have for breakfast like: a full English Breakfast , fruit, cereal and lots more. Overall I think Shaw Hill is a brilliant experience and I pledge to go there every year with my family. I will continue to state how outstanding this place is. Even though I have not been to the cricket club and grounds I am sure Shaw Hill won't hesitate to surprise us all! 👍 Brilliant place!!!

I think this hotel is excellent in Room Quality, Service and Location, the breakfast diner overlooking the wonderfull Golf field. The room was very big and had very comfortable beds. The bathroom was spotless as well as the party venue. The food was unbelievable and I think the chefs should compete against Gordon Ramsay. Eloquent cuisine. The excellence of this place never ceases to amaze me for a party venue and great accommodation. Book tickets now for this wonderfull place. This place has no reason to have an average review of 5 stars. I would rate it more than 5 stars if I could.

We did not stay over and went for dinner on Christmas Eve , very disappointed, the restaurant was cold, no atmosphere either, the service lacked the finesse that you would expect from a venue of this calibre. Our waiter led us to our table without offering to carry our drinks to the dinner table. The wine was left on our table opened and no one came to offer to pour or check it was to our liking. No one came to check if we were enjoying the meal. Little points, the food was a little disappointing and we are left wondering if we did the right thing by booking the New Year's ball.

Pros: Friendly, helpful staff, the food was very nice. Cons: the rooms we stayed in were damp and it was showing around the windows and also smelt of damp, very very basic rooms for what we was charged. The shower was put together incorrectly, hot was cold, cold was hot, on was off and so on. Other guests were having after parties once the bar closed in rooms until around 3:30am, keeping members of our family awake. “Members” of the golf club were very rude to staff and guests, thinking they were above other paying guests, they were also prioritised at the bar over other guests so you was waiting for a drink for a while. Overall it wasn’t a very good stay and we won’t be coming back in a hurry.