Great food. Have ordered several times before w no issues until today Horrible / unprofessional service. (See pictures of texts from manager Kevin attached.) Ordered a Philadelphia roll and Hawaiian roll. Received a Philadelphia and what seems like a basic crab roll. I waited a long time in person. I gave my order twice Since they forgot about ringing me up the first time. I got home saw the wrong roll. I called and was on hold on and off with the girl from the front. She was talking to Kevin the manager. I even texted them the photo and told them I received the wrong roll. They offered a credit and I said I wanted a refund. I don’t want to go back after someone gave me the wrong order / lack of services. Kevin refused to refund and then continued to message me by text unprofessionally. I’ve never heard of managers texting customers to tell them they’re trying to get free food. His words exact are “you ain’t getting no refund”. “You ain’t gonna get it” - and so forth. I’ve now disputed for lack of services - just know if you don’t get the correct order and don’t want to go back, they won’t refund just credit you. And probably harass you by text. I feel sorry for the owner. The food is great but Kevin is def a lost cause for their place.

Been here a couple of times for lunch and it’s not busy at all. The waitress is very friendly and the sushi tastes great. One of the better sushi restaurants in Otay Ranch. I’ll take anything with spicy tuna or salmon with lemon slices ion top. They do have some unique sushi roll names. I think one is called the Jessica Alba roll.

Made me sick! I'm the only one that was vomiting the next day and I was the only one who ate the sushi the evening before. It was our first time eating from here and it took me awhile to look over the menu because of all of the choices. Most places will try to help if they see you're having trouble deciding or ask if it's your first time eating sushi and make a recommendation based on your palette. Truthfully, I am quite indecisive on my own and was hoping for a little push, but nothing. I sat right at the front by the register where the cashier was standing. I asked what was the most popular sushi, but eventually ordered the Jessica Alba. When I opened it up the tuna had hints of brown. I don't live far and went straight home so it didn't sit long at all. I threw away the last two pieces to eliminate some risk, but still ended up puking. I knew better and shouldn't have eaten it, but I was so hungry. The lemon pieces on top looked pre-stored and not fresh. The seaweed salad was big, but basic for $7.50. I cut some fresh lemon and orange slices to give it something cause it was giving grocery store. The takoyaki had some hard-chewy octo pieces that I pulled out of my mouth to discard and the inside elements weren't the best in my personal experience. I'm used to the melt in your mouth takoyaki with drizzles and garnish on top to happy it up, but this wasn't that. It came with a dipping sauce that didn't help with anything flavor wise. I won't say I'll never go back because I wanted to try the soups. If I do try some and they aren't hitting either then yeah it's a wrap.

Sushi isn't too bad. Service was pretty slow though. I think they are still figuring things out since they are still new. Prices are reasonable. It's nice having more sushi options in this area.

It's one of those places that you check off what you want, which seems slower imo, but otherwise the Sushi was good for the decent pricing. It's a nice environment since there's big windows. (Try their Jalapeno poppers if you go, I've never had ones like theirs)

Seafood didn’t seem to be that fresh. Monkey balls and their miso tasted okay. I couldn’t eat their California roll, or special kaiyo roll, recommend scratching your sushi itch somewhere else.

The worst sushi I ever had. Disgusting. Lowest quality imaginable. Stay away! The worst service, sushi is worse than what you get at Ralphs.

Nice little restaurant hidden in Spring Valley. Good Mexican Mariscos (seafood). The aguachile is delicious and the shrimp taste fresh. Good customer service and the prices are reasonable.

It's good overall for this area. Only thing I think would take them into 4.5-5 star review was if they worked on flavoring the rice. It's too plain. I get it, steamed rice but you can flavor it to give it a better experience. The fries oysters were delicious though

Presentation- ugly, no effort Food itself - gross, poor quality Ordered maki plate. Tuna was discolored brown ish . Rolls were very haphazard and some drenched in a sweet sauce like maple syrup , to the point of being disgustingly sweet and inedible . There seems to be some type of ‘tempura’ in one, it has a fried coating yet is raw inside . Red flag 1: no business on a weekend, I was one of the only customers there Red flag 2: workers are bored and chatting behind counter and scrolling on their phones I feel a little sick , and threw away half my food. Tried to give this place a chance since it was a local small business, but it’s clear they’re not trying very hard to win their customers. Avoid this, and other sushi restaurants in the otay ranch area because they all suck.

Waitress very nice. Spicy beef noodle soup excellent. Great flavor and fresh veggies. Nigiri was fresh and yummy.😃

Moved my family here from Hawai'i about a year and a half ago. I grew up eating Hawaiian, Japanese, Chinese, and Filipino food because Hawaii's a great mix of these different cultures. My wife and I decided to give kaiyo sushi a try since we live nearby and was pleasantly surprised with the quality of their ingredients and service of this place. Their sushi stands out from the rest in this area because the sushi is fresh (which is very important), sized appropriately, and isn't overly flashy or salty. To top it off, their service is great and made us feel very welcomed. This is a good place to bring your family for lunch on a weekend or a chill, low-key dinner. Parking can be tough during peak hours because it's a small parking lot and is shared with other nearby restaurants. If you decide to come here during peak hours (dinner), try parking by Wells Fargo or find parking as you work your way towards Vons which will only be a short walk. Don't forget they do takeout too.

It was okay. Not the greatest sushi I've tried, but pretty okay.

I love this sushi, it’s very fresh and delicious the ramen and gyozas is also very tasty, I don’t think I’ve had a bad dish from here!!

Had some great sushi and left with some to go. I had the California room, spicy tuna roll, spicy Dragon roll, and Kaiyo Speacial roll. All were very good. There were more orders for to go than dine in while I was there. Service was great.

the line was too damn long for in n out. this place, dang don’t miss this place. really good sushi.

Very unprofessional. Waiting time is outrageous. Servers and cook do not apologize for being late on getting the food ready in a reasonable time. Very very unprofessional. Do not recommend you eat here.

Love this place. They have great service, awesome sushi and the food presentation is amazing (even the mochi). In the photos are the ring of fire roll (jalapeño on top) and samurai roll. Both rolls were delicious, also had their hot green tea which was really good!