Thee single most degrading experience in a bank in my entire life. I was discriminated against by the manager Jeanette, today while trying To cash a check that I received from my husband for Christmas. While the amount that the check was written for is about 5% of what available in the account. She stated that there’s an internal bank policy where they do not cash checks for non-relationship individuals. Jenette reminded me why I don’t have a bank account with Bank of America. These types of actions are so humiliating and totally uncalled for. My husband is now on his way down to withdraw all of his funds and move it to another bank because of her actions. This woman didn’t even try to get an exception or calling manager another manager somebody above her she just sent me out in the most degrading and humiliating way

I closed four of my accounts with Bank of America because of me poor customer service that they provide at this branch. They need new management, they do not value their customers and it is truly spoken in their actions. This is the bank that’s closest to my house and I literally will drive 10 miles past it to receive better customer service at a different branch and bank. They need new management the citizens of Eastlake deserve better.

Manager prefers to pick up Starbucks for employees than to help customers.

The manager here has been rude to us at this location multiple times. I walked in to get cash, and as I was standing in line she proceeded to tell me to get out of line and get cash at the atm. I proceeded to tell her the amount I wanted won't come out of the atm. She said I was dead wrong. So I argued how my fidelity account only allowed 500,but I needee 1500. She still thought she was correct. I don't go to this one when she is working just to avoid confrontation.

Monday 5th of July at 5pm 2 tellers only..... Really????????? The day after a long weekend and you are understaffed? Did the store manager take the week off and left the team without a schedule? 15 people waiting on line is just terrible....

When I went in this bank today I witnessed very poor customer service. Then I experienced it personally. There was an elderly lady standing making a deposit in front of her was a plexi glass screen, this elderly lady was wearing a mask so was the bank Behind the screen now this was comical the bank teller tells the elderly woman to please pull her mask up above her nose as it I had drop down in some sort of way, so she’s wearing a mask she’s protected by a plexiglass screen and she still requesting that the person on the other side of the screen pull the mask up? So this means that she has zero faith in the mask that she’s wearing and she has zero faith in the plexiglass screen that’s put there to protect her. This is what we’re dealing with people have lost their minds have no sense about them you give somebody like a bank teller a little bit of authority and they take it to the hill. Jenette is running a team of complete idiots. The culture there is so terrible that it’s manifesting some of the worst customer service I’ve witnessed in 45 years. I guess if I were that being tell her to be pretty miserable as well, telling people to do things just because I think I can and I have nothing better to do with my life but stand here and hand out money. That girl needs to be taught some respect, the person on the other side of the plexiglass is choosing to invest their money with this particular bank be grateful and start treating customers like they matter.

(Translated by Google) Only 2 ATMs and More than 30 minutes waiting in line and the employees of the offices talking very comfortable with a very vulgar language. (Original) Solo 2 cajeros y Más de 30 minutos esperando en la línea y los empleados de las oficinas platicando muy agusto con un lenguaje muy vulgar.

(Translated by Google) customer service is terrible (Original) el servicio al cliente es pesimo

The very nice lady Angle at check in was very helpful and informative. She help me make some corrections on my account and provide me with very useful information. Loved her service.

In and out... no lines (probably because I was here right when they opened). The tellers could be a little more welcoming, but other than that, an average banking experience.

I go to this bank on a Friday ( usually on 1st of month) the busiest day of the week and only have one or two tellers!! Why??? This isn't my bank thank goodness.

Not sure why they need a security guard all the time, seems like a safe area but not complaining. Courteous tellers. No drive thru just for info. Parking may be frustrating as well...

This is by far the worst branch of BOA I have experienced. I sat there for about 20 minutes, after making an appointment. When someone finally decided to attend to me, they were of no use at all. It took her about 2 hours to figure out how to do an international wire transfer using an intermediary bank. Anyway, in the end she sent the money to the wrong account, had to ask for a refund, and i still got charged 40 dollars. Oh, and after all that, the money was still not sent. Basically 2 hours of my life I will never get back! Never going back here for sure.

I tried to introduce this branch to one of my friends who wants to open a new account. Tried to call this branch several times but couldn't go through anyone there. I have been a BOA client since 1997, and the service of this branch is getting worse. If such a poor service continued, I would move to another bank, not another branch.

These Bank employees NEVER answer the telephone! Really poor service. Robert

Bad experience bad customer service I hate this place … This place deserves 0 star. People on line outside and the stuff chilling and chichacha inside 🤨 hello come on please…… I hope not coming back to this location.

Clean bank. But one teller person for the entire bank!!!!! Wow

GREAT service! The bank teller was super helpful with all of my questions and was happy to clarify certain points that I was unclear on. She then referred me to speak with Meredith to open a travel card and inputted my drivers license info. Prior to sitting down with Meredith which was appreciate. Now this being my first time opening an account with B of A Meredith made the process smooth, clear, and EXTREMELY helpful. Not only did you further explain the card and its information regarding it well and understandably, she was able to give me some AMAZING travel tips. Being a seasoned traveler herself she had a wealth of knowledge on where I’d best enjoy my trip to Mexico next year, save money on flights, and even restaurant/food recommendations... like come on!! VERY pleased with the overall transaction. Thank you again!

I had quick professional service and was very pleased with the personnel (Francisco and Jessica), and the time it took to get a safety deposit box. Being new to the area, I expected a much longer wait...I had none. And the friendly and helpful manner in which I was treated was quite exceptional. Happy to recommend this branch for all your banking needs.

Always nice customer service, a bit busy but really nice. I like banking out here.

Horrible customer service. Go to another Bank of America if you can!

Drive through machine often isn't accepting cash deposits which forces me to either take another trip to another Bank of America or to just use an ATM.

Never really had to wait. Fast and courteous service.

Great staff